Customer service was excellent, bought the original pool equipment over 5 years ago which required new parts. AES referenced the original order, secured the parts I needed and got them to us extremely... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have used AES for several years and I have never been disappointed by the Service, Staff or Products. In all the years of purchasing swimming pool parts or pumps, I have never had to send anything... Se mere
Virksomheden har svaret
Wow what an amazing company to deal with. We were let down by a previous company when our submersible grinder pump started to fail. A few emails with Tina (who answered lots of question's with patienc... Se mere
Virksomheden har svaret
I can honestly say I've not had customer service from any company as good as I've had over the past few years with AES. Having bought a Remora i12 ASHP for my koi pond the machine has been fau... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Leverandør af vandpumper
- Indendørs swimmingpool
- Friluftsbad
- Leverandør af pumper
- Butik med swimmingpooludstyr
Om Automated Environmental Systems
Skrevet af virksomheden
The fastest growing area of our business is swimming pool equipment, specifically swimming pool heat pumps. We have helped thousands of customers find cost effective heating solutions for their pools, a heat pump can save you up to 80% on the cost of heating your pool compared with traditional heating methods.
We also supply pumping stations, ranging from small tanks for dealing with surface water to large complex builds for commercial, industrial, building and renovation projects.
We are able to source a vast range of pumps from most major manufacturers, so whether you need a drainage pump, sewage pump, booster set, engine pump or a specialist pump that can handle chemicals or hot water, we have the solution for you.
Automated Environmental Systems provide preventative servicing, emergency response breakdown and repairs for sewage pumping stations, storm water pumping stations and effluent pumping stations. VISIT OUR WEBSITE
Kontaktoplysninger
Unit B, Anglian Lane, IP32 6SR, Bury St Edmunds, Storbritannien
- +441284658770
- sales@automatedenvironmentalsystems.co.uk
- automatedenvironmentalsystems.co.uk
4,9
Fremragende
1 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
First class service
9. februar 2026
Besvarelse fra Automated Environmental Systems
Hi John, thank you for your five star review :)
Kind Regards,
The team at AES
Quoted price and delivery but delivery…
Quoted price and delivery but delivery took three months and they wanted to sell me something I did not want
23. januar 2026
Besvarelse fra Automated Environmental Systems
Hi David,
Thank you for leaving feedback on your experience with us. Firstly can we sincerely apologise that we missed the mark on both the delivery timeline and your experience with us.
We sometimes suggest alternatives when an item is on backorder with a long lead time, to help customers find a solution sooner, our goal is to always provide a suitable alternative for the required application, it is never to sell anyone something they don't want.
We have noted your feedback regarding the three-month delay and will be reviewing this with our team to ensure we improve our lead-time accuracy in future.
We value your custom and regret that we didn't meet our usual high standards on this occasion.
Kind Regards,
AES
Besvarelse fra Automated Environmental Systems
Hi Paul, thank you for the feedback and for your five star review :)
Kind Regards,
The team at AES
Simple effective unique
22. januar 2026
Besvarelse fra Automated Environmental Systems
Hi Chris, thank you for the feedback and for your five star review :)
Kind Regards,
The team at AES
Amazing company to work with products…
Amazing company to work with products are exceptional don’t hesitate when it comes to choosing anyone these guys are the top of there game
6. januar 2026
Besvarelse fra Automated Environmental Systems
Hi Becky, many thanks for your fantastic feedback, we are always more than happy to help whenever needed - thank you also for the recommendation, it is much appreciated :)
Kind Regards,
The team at AES
Great Service
Great Service - Extremely helpful with any queries or technical issues - Will use again due to that personal touch
1. januar 2026
Uopfordret anmeldelse
Besvarelse fra Automated Environmental Systems
Hi Alexis, many thanks for your great feedback, we're always happy to help, thanks also for your five star review :)
Kind Regards,
The team at AES
Fantastic service all round.
Absolutely fantastic service from these guys, went above and beyond to explain in detail how my Poolex 280 works. Great team. Great product. Thank you very much!
17. december 2025
Uopfordret anmeldelse
Besvarelse fra Automated Environmental Systems
Hi Tim, we're always happy to help, many thanks for your great feedback and the five star review :)
Kind Regards,
The team at AES
Besvarelse fra Automated Environmental Systems
Hi Brian, we're always happy to help, many thanks for your five star review :)
Kind Regards,
The team at AES
Presales and aftersales was great
Presales was great, very helpful team. We did have some issues but after a lot of to and fro everything was resolved. Great pieces of kit
14. november 2025
Besvarelse fra Automated Environmental Systems
Hi, many thanks for the feedback, glad to hear everything was resolved to your satisfaction, we're always happy to help :)
Kind Regards,
The team at AES
Emergency, Turned up on time.
Emergency call out, Turned up on time, Polite, Gave a quote next day, parts ordered & repairs carried out within 5 days.
18. november 2025
Besvarelse fra Automated Environmental Systems
Hi Colin, many thanks for the great feedback and your five star review, we're always happy to help :)
Kind Regards,
The team at AES
Wow what an amazing company
Wow what an amazing company to deal with. We were let down by a previous company when our submersible grinder pump started to fail. A few emails with Tina (who answered lots of question's with patience) and everything was set up for a new pump to be installed by Fred in 2 days. He turned up, fitted the pump without any issues and cleaned everything up. A full email report was given with photos, both with old and newly fitted pump. Honestly can’t praise this company enough, they did exactly what they said they would.
10. november 2025
Uopfordret anmeldelse
Besvarelse fra Automated Environmental Systems
Hi Rob, many thanks for the great feedback on your recent experience with our service team, we're always happy to help, thanks also for the five star review :)
Kind Regards,
The team at AES
Very easy to order and fast delivery
Very easy to order and fast delivery. Very happy with the performance. Easy to set up and keeps my pool clean.
28. oktober 2025
Besvarelse fra Automated Environmental Systems
Hi Jane, many thanks for your feedback and thanks also for your five star review :)
Kind Regards,
The team at AES
Excellent and efficient service from…
Excellent and efficient service from the Technical team. I called with an issue, and they understood the problem immediately. They resolved it by dispatching a replacement part, which arrived the very next day. Extremely helpful and effective support!
15. september 2025
Uopfordret anmeldelse
Besvarelse fra Automated Environmental Systems
Hi Alexander, many thanks for the great feedback and your five star review, we're always happy to help :)
Kind Regards,
The team at AES
What can I say about AES
What can I say about AES. Absolutely fantastic company to deal with. Provided detailed product information regarding Remora Heat Pumps and after purchasing Remora Professional Heat Pump I received superb support to diagnose, advise and resolve an “fault code” issue. The issue was not related to the actual pump but from my set up. My Nexus 320 pump that was sucking air into the heat pump “Inlet” from the OASE pump used to supply the ASHP from the Nexus bio “Outer”chamber. Simon from AES contacted me via “FaceTime” and diagnosed the issue and advised on a solution. Simon was friendly, knowledgable, patient and efficiently provided detailed support. Incredible service. Highly recommended from quality products, delivery and through to support that actually supports the customer from a knowledgable person rather than “A.I”or “Help Pages”. Do not hesitate to use this company. They are a quality,professional team with quality products. Thank you AES
10. oktober 2025
Besvarelse fra Automated Environmental Systems
Hi Mark, many thanks for your fantastic feedback, we understand that the customer journey doesn't just end with the purchase and often it's what happens next that really counts, so we are more than happy to help whenever needed - thank you for the recommendation, it is much appreciated 🙏
Kind Regards,
Simon and the team at AES
Super helpful in finding a replacement…
Super helpful in finding a replacement part for my heat pump
21. oktober 2025
Besvarelse fra Automated Environmental Systems
Hi Alan, many thanks for your feedback, always happy to help and thanks also for your five star review :)
Kind Regards,
The team at AES
Extremely helpful advice given over the…
Extremely helpful advice given over the telephone as to what I needed. Goods were dispatched quickly.
9. oktober 2025
Besvarelse fra Automated Environmental Systems
Hi Susan, many thanks for your feedback, always happy to help and thanks also for your five star review :)
Kind Regards,
The team at AES
First Class Service
My experience with Automated Enviromental Systems has been over a couple of years. The quality of service and products purchased excellent. Whether I seek advice on heat pumps, water pumps, salt, alkaline issues, general pool health this company delivers. I am not technical minded and I have purchased several products from this company after they have discussed what I need... one pool heater to be returned without issue. I cannot thank Simon and various team members on the service, in particular follow up calls. This company comes highly recommended.
13. oktober 2025
Besvarelse fra Automated Environmental Systems
Hi Celia, many thanks for your fantastic feedback, we pride ourselves on what happens all the way through a customer's journey with us, and we are always more than happy to help whenever needed - thank you also for the recommendation, it is much appreciated 🙏
Kind Regards,
Simon and the team at AES
Superb knowledge, trust in their products and excellent customer focus.
Having never used a heat pump before, I had lots of questions - and these guys really know their stuff!
I contacted them about which unit would suit me and went through options, both via email and telephone and everything was explained fully. When I had a query about gluing connections together, the owner took the time to video call me and show me "how to" do it properly- and he explained what could be done should I wish to swap to pressure pipe in the future. This, to me, was going above and beyond your usual customer care and it (plus the depth of knowledge and trust in the product) clinched the deal.
Despatch was same day and delivery took a couple of days. The unit and my accessories were well packed and arrived in mint condition. Gluing the pipework was easy and I'm learning the settings - I now have to decide how warm our koi are going to be through winter!
9. oktober 2025
Besvarelse fra Automated Environmental Systems
Hi Kay, many thanks for your fantastic feedback on your recent experience with us, it was our pleasure to be able to advise you on a heat pump, we pride ourselves on what happens both before and after a customer makes a purchase from us, and we are always more than happy to help whenever needed :)
Kind Regards,
Simon and the team at AES
Complète satisfaction…
Simon understood our requirements- designed the solution - completed the order swiftly- engineers on site within the week- job completed without any issue- what appeared difficult they resolved efficiently and could not have been more helpful in completing to our full satisfaction
3. oktober 2025
Besvarelse fra Automated Environmental Systems
Hi Karen, many thanks for your great feedback on your recent experience with us, myself and the team take great pride in what we do so it always hugely appreciated to know we are getting things right :)
Kind Regards,
Simon and the team at AES
Item received as described and on time
Item received as described and on time. Great service thanks
3. oktober 2025
Besvarelse fra Automated Environmental Systems
Hi Jonathan, many thanks for your feedback and thanks also for your five star review :)
Kind Regards,
The team at AES
Dette er Trustpilot
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