Auto100 Anmeldelser 

Thankyou Adam for your exemplary service, this is the second time we have dealt with you guys. Trust is always at the top of my list and you helped in every way, great to be a customer yet again.
Kind Regards
David

Another fantastic sale with Chris and Terry. My experience has always been excellent, no fuss, straight to the point with cars that never disappoint. Looking forward to the next one!

Great Customer Service from Andy to get my deal done and also huge thanks to Terry for a great car handover. They were both extremely polite and knowledgeable. Hopefully I will be back again soon for my next car. Thank you both.
Shin Braich

I agreed to sell my Morgan to this company and proceeded with the price of the sale in good faith.

During that same week, I actually lost another potential sale because I believed their offer was the best and that we had reached an agreement.

The car had a realistic retail market value in the region of £60,000 maximum , so I was already accepting over 8k+ less than its potential retail value in return for what I believed would be a straightforward and guaranteed sale.

When their collection team arrived, however, the car was subjected to what felt like a fine-tooth-comb inspection. I was then told they wanted to deduct a further £700 from the price we had already agreed.

What I found particularly frustrating was that the collection team explained that these deductions were being instructed by their boss over the telephone — someone who had not even seen the vehicle in person.

It left me feeling that once the company had secured the sale and arrived to collect the car, they knew I was in a much weaker position to walk away, particularly as I had already lost another potential buyer because I had committed to their offer.

To be fair, the collection guys themselves were absolutely fine, and communication with the company leading up to collection had been good. That is what makes the experience even more disappointing.

Based on my experience, I would not recommend selling a vehicle to this company. If you receive an offer from them, I would strongly advise making absolutely sure you understand whether that agreed price can be reduced when they arrive to collect the vehicle.

A very disappointing end to what had, until collection day, seemed like a straightforward and professional sale.
I would not purchase or sell to this company again.

Update to reply to Auto100 **************

Thank you for your response. However, I feel it rather misses the main point of my review.

I did not object to the vehicle being inspected on collection, nor did I suggest that you should sell a vehicle without carrying out any work you consider necessary.

My complaint concerns **the way the transaction was handled**.

I had already accepted the valuation offered. On the strength of that agreement, I proceeded with the sale and lost the opportunity to sell the car to another interested buyer earlier that week.

It was only when the vehicle was being collected that there was a further **£700 reduction**.

To say that I was “under no obligation” to accept the revised offer overlooks the position I had been placed in at that stage. The vehicle was being collected, I had relied upon the agreed price, and my alternative buyer was no longer available.

If the corrosion was considered significant enough to justify changing the agreed price, I would have thought this should have been taken into consideration beforehand, particularly given that the vehicle had already been sold to you for approximately **£10,000 below its retail value**. I would therefore have expected this to have been dealt with fairly within the price already agreed, rather than attempting to renegotiate the price at the point of handover.

I also find the suggestion that you are now happy to return the vehicle somewhat beside the point. My review was about my experience of the sale and the last-minute reduction in the agreed price.

I stand by my review as an accurate account of my experience.

Recently bought a car from Auto 100 with a part exchange, and I honestly couldn’t fault the whole experience.

Everything was quick, straightforward and completely hassle-free from start to finish. A special mention to Dan in the handover department, who was absolutely brilliant and made the whole process so easy.

Really happy with the service and would definitely recommend Auto 100 to anyone looking to buy a car. ⭐️⭐️⭐️⭐️⭐️

From our first telephone with Ryan and then Dan showing us the car and the handover which included us having having 2 trade in cars with private plates everything was seamless. Have bought a lot a new and used cars over the years and we have never experienced such excellent service. Thank you guys

Really easy and enjoyable experience buying and collecting my car. Big thanks to Terry for his help.

Both Andy and Adam were very attentive and helpful and ensured the process of buying our 911 was an enjoyable experience.

Great experience picking my new car up. Everyone was so helpful at every stage. From Simon on the phone to Terry who did the handover.

First Class
What can I say, great service from initial phone enquiry to collection of vehicle.James and Terry were excellent and made the whole experience easy and seamless. I would have no hesitation in recommending AUTO 100 to anyone considering purchasing a prestige car.

The experience was a great one made by the personal and professional touch that Chris Smit & Lewis gave me

Chris was recommended by a friend whonhas bought several cars from him, so that already gave me the confidence in the company.

Chris then made himself available to reassure me regarding my decision and answered questions that I had eliminating any doubts.

On the day of collection, Chris introduced me to the Handover Specialist - Lewis.

Lewis then carried on from where Chris left off.
Very professional and caring. Took the time to show me around the car and explain all the things/questions thrown at him

Finally we went to the office to complete the deal once all my concerns and doubts were eliminated

The hospitality was 2nd to none and the showroom blew me away.
Great setting & ambience

Absolutely amazing great showroom

I will definately be dealing with Auto100 again

Bewared when buying your car they use the old trick you need a new clutch when they don’t even drive the car or plug in the diagnostics. Mine was a 19% worn ie had 81% left and they wouldn’t know this but yet this is what they demanded to bring the bid on my car down. Read the forums modern day fraud!

Professional, courteous and efficient

I want people to be aware.... This company is the worst company I have ever had the misfortune to deal with....DO NOT USE THEM... I put a deposit of £1000 down on a vehicle 10 days ago, after sleeping on it overnight I decided to cancel the order and request a refund. It's been 10 days and I'm still waiting for my refund. I have sent various emails and made various telephone calls to the sales team, the emails are NEVER answered, on the telephone I'm told every time that's it's gone through. Today 20 August 26 I called again, yet again I'm told the refund has been done by the sales person on a card machine, NO REFUND has been received. Let this be a warning to anybody that intends using this company, STAY AWAY, can you imagine the agro you will get if the vehicle you purchase is faulty, no chance whatsoever of getting any help.
All this company is is a car supermarket with absolutely diabolical service, YOU HAVE BEEN WARNED DO NOT USE THIS COMPANY.....

Sadly a pretty poor experience. For a company that says they pride themselves on the quality of the cars they provide, when I challenged this for a £70k car, my emails were entirely ignored, even when escalating to management. Check every part of the appearance of the car you accept, if something is missed, my experience says you’re one your own. I will not be a returning customer.

On arrival at Auto 100’s facility we were made to feel very welcome. After a short time we were taken up to see the car we were buying. The way this was done made the experience very special!

Overall there was clear and unambiguous communication by Simon (sales) and Dan (handover) and a smooth process of agreeing the part exchange and then completing purchase and handover.

Everything was simplified with very little paperwork. We were in and out within an hour and a half.

We had one hiccough, as Simon was unaware that the car I was originally interested had already been reserved,and was really apologetic. Fortunately another one I liked was available shortly after.

The quality of the cars Auto 100 stock is superb and as a dealer they can be trusted completely. When a main dealer describes your 10 year old car from Auto 100 as “mint” you know you’ve got a good one!

My first car from them was a Jaguar XJ which has been superb, and which I’ve just traded in for a Range Rover.

I would like to say a big thank you to Chris and Adam at Auto 100. I collected the 25 plate Cayenne yesterday and it was a really pleasurable experience. A good part exchange price was offered and no haggling took place. The new car was prepared immaculately. Adam was the perfect host. They have a vast selection of cars, great specifications and competitive prices. Based on how pleased I am with the purchase I would definitely buy from them again.

Called to view a £45k car and said I would be getting an independent inspection. They flatly refused to allow an expert inspection so I won’t do business with them.

auto100 make the process of finding, viewing, driving and purchasing a car seamlessly efficient. I can't recommend them enough, their passion for cars, their knowledge and overall superb customer service.