Austria Taxi Anmeldelser 45

Friendly and reliable

Excellent driver , on time and great service

Well organised company
On time, good cars and safe and very friendly drivers for both transfer days
Next time again!

Wir waren sehr zufrieden. Fahrer war punktlich und freundlich.

Great service and very comfortable taxi. Thank you.

Super - great

Arrived on time (even early which is a plus). Polite - accommodating - and informative re traffic changes etc.

Very prompt and friendly

I do not recommend using Austria Taxi for airport transfers. Their customer service culture is exceptionally poor.

I had booked a Premium-class vehicle for 6 people, but at the airport we were picked up without any prior notice by a dirty Opel van, which is clearly what you would expect from an economy-class option, not a premium service.
For the return transfer from the hotel to the airport, the situation got even worse. The driver called me shortly before pickup and said there had been “changes” and that he could not pick us up at the agreed time. When I contacted Austria Taxi directly, they told me they could either cancel the booking or make us wait for another car with a delay.
The overall service quality is very poor. They do not respond to emails properly (I received only one reply stating that the complaint case was closed), and in the end I was not even given permission to publish our email correspondence.
To be honest, this company appears untrustworthy. It turns out they are not even registered in Austria, and the platform name itself is misleading and gives customers a false impression.
Avoid if you value reliability and honest service.

Have used this company a few times and they were great. Until this time. Ordered a premium van for 8 people and 5 sets of skis, they sent an old van which didn’t really fit us all in and so I had skis coming through from the boot to where my head should be, and spent 2 hours bent double. The suspension was also totally broken.

After we got a nicer larger van on the way back, I complained and they said it was a premium van. Bit of a joke really given I was in pain and bent over like a hunchback for a few hours I got out.

So yeah best to use someone else if you have the choice. Shame as they used to be decent.

The car stank of cigarettes. The driver drove like a maniac on the trip down from Obergurgl to Innsbruck, frequently breaking the speed limits (over 100kph in a 60 zone) while carrying a family in the car on icy roads when we were in no rush to get there at all. I will never use this company again and would advise anyone that is considering them to find an alternative. Also, I think they are trying to game trustpilot because they sent me a review link for a different page to this one.

Ich bin selbst Unternehmer und erhalte Anfragen von Austria Taxi. Der Kundenservice ist auch für die/den Unternehmer schrecklich! Der Support ist nach Kroatien ausgelagert, womöglich um die Lohnkosten niedrig zu halten. Die Preise sind exorbitant hoch und definitiv Wucher. Mich wundert es, dass Leute überhaupt über diese Seite buchen. Abgesehen davon kassiert Austria Taxi 20% Provision des Fahrpreises!

ACHTUNG! Vor dieser Firma kann nur gewarnt werden! Nicht nur das beim Customer Service NIEMAND Deutsch spricht. Es werden auch kurzfristige Fahrten gecancelt und sie sind nicht bereit Schadensersatz zu leisten. Finger weg, von dieser unseriösen Firma!!!

I had to cancel my taxi reservation as I would not be making my trip unfortunately. To my amazement they were not willing to return the deposit I paid, referring to their terms and conditions. This is ridiculous as no service was provided whatsoever. This is very customer unfriendly attitude and I would not recommend to book with them

Schlecht, langsam, nicht empfehlenswert

I generally don't leave reviews but felt compelled now after being treated very badly by Austria-taxi. I booked a transport for 12 colleagues. The night before the transport was booked I received and email that there was no more taxi available and Austria-taxi could not facilitate my transport anymore. I eventually managed to get someone on the phone who apologized but was not willing to help me arrange alternative transport. It caused a lot of stress and money. I strongly recommend not booking with this company.

The transfer from the airport was pleasant and nice. Although the driver drove a bit too fast at times. On the way back to the airport the driver was 30min late and hangover. The office said it was because of traffic and the driver said it was because he had another transfer, so clearly one of them is lying. We reckon it was because of his hangover. He even missed a big crossing on the motorway and went to the other direction than where we were going (Munich airport). Cannot recommend as they cannot guarantee you'll be picked up at the right time. Also no compensation for the driver being late and hangover. Very poor experience on the way back, although the customer support were helpful and called the driver many times to ask where he were.