Ordered the bathroom suction shelf and it only stayed up with nothing in it! I asked for a refund and only communicated with a bot called Sarah. No full refund! Offered 50% refund after haggling only... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My order from Australianhome arrived damaged. I contacted them within the time frame and have heard absolutely nothing! A further two emails haven’t had any effect! Total scam. DO NOT BUY ANY THING FR... Se mere
Virksomheden har svaret
Do not order from this company, they do not respond to emails, texts, whatever way you try to contact them Reporting them to the ACC as they are a scam, seem very unethical No way of tracking your... Se mere
Virksomheden har svaret
Firstly, I expected this company called Australian Home, to be actually IN Australia. No, they are not....Germany or France!!!! But might as well have come from China. Cheap rubbish, take so long to... Se mere
Virksomheden har svaret
1,6
Dårlig
23 anmeldelser
Har besvaret 95 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ordered the bathroom suction shelf and…
Ordered the bathroom suction shelf and it only stayed up with nothing in it! I asked for a refund and only communicated with a bot called Sarah. No full refund! Offered 50% refund after haggling only to be told I had to return it to china at my expense to receive it!!!
Do not buy from this company
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Australian Home
Hello Jay,
We’re sorry to hear about your experience with the bathroom suction shelf and the frustration caused during the support process. We understand how disappointing it is when a product does not perform as expected, especially after installation.
We also apologize for the communication issues you encountered. Your feedback makes it clear that we need to improve the experience and provide more direct assistance when situations like this happen.
Your comments have been shared with our team for review so we can look into both the product performance and the handling of your case. We appreciate you taking the time to leave honest feedback, as it helps us identify where we need to do better.
Kind regards
My order from Australianhome arrived…
My order from Australianhome arrived damaged. I contacted them within the time frame and have heard absolutely nothing! A further two emails haven’t had any effect! Total scam. DO NOT BUY ANY THING FROM THEM!!!
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Australian Home
Hello Christine,
Thank you for bringing this to our attention. We’re really sorry to hear that your order arrived damaged and that you haven’t received a response from us—this is not the experience we want for our customers.
We understand how frustrating it must be to reach out multiple times without hearing back. Your concern is important to us, and we want to make sure it’s properly addressed. Please allow us a chance to look into this matter and follow up with you as soon as possible.
We appreciate your patience and the opportunity to make things right.
Kind regards
Do not order from this company
Do not order from this company, they do not respond to emails, texts, whatever way you try to contact them
Reporting them to the ACC as they are a scam, seem very unethical
No way of tracking your order
Stopping payment via my bank!!
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Australian Home
Hello Bob,
We’re sorry to hear about your experience and understand how concerning this situation must feel. Not being able to get a response or track your order is frustrating, and we regret that this has been your experience so far.
We take concerns like yours seriously and want to ensure that your case is properly reviewed. There may have been an issue that caused a delay in communication, but that’s not the level of service we aim to provide. Please allow us the opportunity to investigate this and follow up with you directly.
Thank you for raising this with us.
Kind regards
I bought a 2 in 1 laser marker that…
I bought a 2 in 1 laser marker that strangely looks just like the one I saw in Temu. Thing didn't work and I reached out with no reply. Absolute rubbish. Stick to Temu, at least it doesn't cost $45 to throw away.
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra Australian Home
Hello Billie,
I’m really sorry to hear about your experience. That’s certainly not the level of quality or support we aim to provide. If your laser marker isn’t working as expected and you haven’t received a response, that’s something we take seriously and need to address.
Please reach out to us again so we can look into this properly and make things right. Your feedback is important, and we appreciate you bringing this to our attention.
Thank you for your patience.
Kind regards
A thing called a "Practical floor mop"
I bought a thing called a "Practical Floor Mop". Really!!! If I was 4 ft tall it would make sense. Ummm, no it wouldn't because it's just a heap of rubbish, no instructions BUT there ARE tweezers in the handle, what for?? no idea. Also no idea how you attach a sponge, cloth, anything to the bottom of this 'thing' to clean the floor. Oh well, into the rubbish bin it goes.
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Australian Home
Hello Elle,
Thank you for your feedback. We’re sorry to hear the Practical Floor Mop was confusing to use and didn’t meet your expectations. The lack of instructions and unclear design are definitely not ideal, and we appreciate you pointing this out.
We’ll share your comments with our product team to help improve the experience. Thank you again for letting us know.
Best regards
Not Australian
I do not believe this company has anything to do with anything Australian. The product I bought took ages to arrive, it came from Hong Kong. It was made in China. It is total rubbish and NOT worth $35. It wasn't delivered by the company Australian Home sent it with because the delivery driver didn't think my letter box was a safe place. Australian Home cared less! They did nothing to assist. They had my money and they were happy. Please don't get ripped off by this company. Do not buy anything from this company. They are so far removed from anything Australian.
26. februar 2026
Uopfordret anmeldelse
Besvarelse fra Australian Home
Hello Vickey,
We’re sorry to hear about your experience and that the product and delivery did not meet your expectations. We understand how disappointing it can be when shipping takes longer than expected and the item does not reflect the value you anticipated.
We also regret that you felt unsupported regarding the delivery issue. Your feedback is important to us, and we appreciate you taking the time to share it.
Best regards
Ordered over one month ago and still…
Ordered over one month ago and still haven’t received my order. Tracking has been saying it’s with the courier for two weeks now. I’ve emailed them and they just respond with “we’ll update you when we have some more information “. I have requested a refund, but my request has been ignored. Would not recommend this company. Also, don’t be fooled by the name, it’s a Hong Kong based company.
20. januar 2026
Uopfordret anmeldelse
Besvarelse fra Australian Home
Hello Mim,
We’re sorry to hear about the delay and understand how frustrating this situation must be. Once an order is with the courier, we depend on their updates, but we are continuing to follow up to get more information.
We apologize if our previous replies felt repetitive — we’re waiting on confirmed details so we can provide an accurate update. Please reach out again with your order number so we can review your case directly.
Best regards
Rotatable Faucet…
I purchased 4x the Rotatable Faucet Aerator Extension. I had no problems with the delivery or the condition of the goods however I found that I was unable to fit the items as they are not a standard thread type with the Australian bathroom equipment.
I went to bathroom and plumbing supplies shops to be told I would not be able to find any type of fitting or connector anywhere in Australia to make it fit.
Should have been a great buy but is totally useless.
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Australian Home
Hello Steve,
Thank you for taking the time to leave such a detailed review. I’m really sorry to hear about your experience and understand how frustrating it must be to receive an item that you ultimately couldn’t use, especially after making the effort to check with plumbing suppliers locally.
You’re absolutely right that Australian bathroom fittings can differ from international thread standards, and in this case the aerator you received isn’t compatible with many Australian taps. We regret that this wasn’t made clear enough before purchase, as it understandably led to disappointment after what should have been a straightforward buy.
We appreciate you acknowledging that delivery and condition were as expected, and we’re genuinely sorry that the product itself didn’t work for your setup. Your feedback is valuable and helps us improve how we describe compatibility to avoid this happening to others.
If you haven’t already, please reach out to us directly so we can look at a suitable resolution for you.
Kind regards
This is a scam site
This is a scam site. The product received does not resemble the one advertised. The company is called Australia Home but it is German and the item is made in China. Do not buy from this site.
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra Australian Home
Hello Karen,
Thank you for sharing your experience. We’re genuinely sorry to hear that the product you received didn’t meet your expectations or match what you saw advertised. That’s not the experience we aim to provide.
Please reach out to our customer support team with your order details so we can assist you directly.
Thank you for your feedback—it helps us improve.
Kind regards
Scam
Firstly, I expected this company called Australian Home, to be actually IN Australia. No, they are not....Germany or France!!!! But might as well have come from China. Cheap rubbish, take so long to deliver via cheap SpeedX couriers, (who did not deliver to the address on parcel), another dishonest online business, ripping us off. Do NOT buy from them.
31. januar 2026
Uopfordret anmeldelse
Besvarelse fra Australian Home
Hello Marie,
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about your experience and the frustration it caused.
We aim to be clear and transparent about who we are and how we operate, and it’s disappointing to hear that this didn’t come across to you. Delays and delivery issues—especially when a parcel doesn’t arrive at the correct address—are not acceptable, and I understand how that would impact your trust and overall impression.
Your comments about product quality and delivery have been noted and will be reviewed carefully, as this is not the standard we strive for. We take all feedback seriously, even when it’s difficult to hear, because it helps us identify where we need to do better.
If you’re open to it, our support team would be happy to look into your order and see if there’s a way to address your concerns directly.
Kind regards
This is a SCAM SITE
This is a SCAM SITE - Bought a jewellery box which arrived on time but was faulty and poor quality anyway. Was missing a pin in one of the hinges and had a defect in one of the insert panels. Emailed three times now to request either a refund or replacement item and surprise, surprise - zero response received to any of them. Absolute frauds - would never buy from them again.
**Update 8 Jan 2026** conveniently my THREE previous emails to Customer Service “may have been missed or filtered incorrectly” despite them being sent to the email address YOU have provided as your contact for Customer Support (office (at) australian-home.com). My order details are Order No. AH-AU12511 (13/12/2025). You contact me please.
** Update 21 Jan 2026** Surprise surprise zero further contact from them, no refund, no replacement.
24. december 2025
Uopfordret anmeldelse
Besvarelse fra Australian Home
Hello Simon,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the condition of the jewellery box you received and, just as importantly, about the lack of response to your emails. That is not the level of service we aim to provide, and we understand why this has been frustrating.
The issues you’ve described — the missing hinge pin and the defective insert panel — are clearly not acceptable, and we would like the opportunity to make this right. We are not a scam site, and we do offer refunds or replacements when items arrive faulty.
It’s possible that your previous emails were missed or filtered incorrectly, but that is our responsibility, not yours. Please contact us via customer support, and we will prioritise resolving this for you as quickly as possible.
We appreciate you bringing this to our attention and hope we can restore your confidence by properly addressing the situation.
Kind regards
Would rate zero if I could
Would rate zero if I could. Do not buy!
Package was delivered to wrong address and company refused to resolve it, telling me to sort it out myself. I never got the product or a refund - actual scam!
As per Australian Home's response below, I emailed them again for support and they literally resent me the same message telling me the package has been signed for when it was not signed for and delivered to the wrong location!! Customer service is an absolute joke. I stand by my review - this is a scam company, please don't waste your money!
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Australian Home
Hello SV,
We’re very sorry to read about your experience and understand how upsetting it is to be told a parcel was delivered somewhere else and then feel unsupported. That is not how we expect situations like this to be handled, and we apologise for the frustration this has caused.
When a package is marked as delivered to an incorrect address, we should be actively assisting by investigating this with the courier and working toward a resolution — whether that’s locating the parcel, arranging a replacement, or issuing a refund where appropriate. Asking a customer to resolve this entirely on their own is not acceptable.
We are not a scam, and we do want to put this right. If you’re willing, please contact us again with your order number and delivery details so we can urgently review the case and take responsibility for resolving it properly.
Thank you for bringing this to our attention. We hope to have the opportunity to correct this and restore your trust.
Kind regards
What a joke
Took over 3 weeks to arrive but the company was sending me emails asking how was item that I purchased, it's abit hard to comment on the item if I don't have it.
Don't buy anything through this company it's not even in Australia & sends items from China.
3. januar 2026
Uopfordret anmeldelse
Besvarelse fra Australian Home
Hello Justin,
Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration caused by the delivery delay and for the automated emails you received before your item arrived — we understand how unhelpful that would have felt.
If you’re still waiting on your order or would like help with a return or refund, please reach out to our support team so we can make this right.
Kind regards
Ordered an item early December
Ordered an item early December. The tracking showed it had arrived in Brisbane, then a few days later arrived on the Gold Coast (where I am located). Sat somewhere on the gc for 5 days then tracking showed it was back in Brisbane. A number of days later it’s now showing it arrived in Sydney??? Contacted them and got a standard response saying parcels usually arrive 10-12 business days later and to have patience! Still waiting for my package.
27. december 2025
Uopfordret anmeldelse
Besvarelse fra Australian Home
Hello Kelli,
Thank you for taking the time to leave this review, and I’m really sorry for the frustration this has caused. We completely understand how confusing and disappointing it is to see a parcel move back and forth after it appears to be so close to delivery.
What you’re seeing in the tracking is unfortunately the result of carrier sorting and re-routing errors, which can happen during busy periods like early December. While the parcel is still in transit, that doesn’t make the wait or the lack of clear progress any less frustrating, and we’re sorry our earlier response felt too generic.
Your order is still active in the postal network, but this delay is not the experience we want for our customers. If it hasn’t arrived yet, please reach out to us again with your order number and we’ll follow this up directly with the carrier and discuss next steps with you, including a resolution if needed.
We appreciate your patience and thank you for bringing this to our attention.
Kind regards
Communication ignored
Communication ignored, item not sent. Have tried to contact over email and Facebook, but still no reply. Phone number is bogus, too.
China-based business moonlighting as Australian. DO NOT BUY!
23. december 2025
Uopfordret anmeldelse
Besvarelse fra Australian Home
Hello Al,
We’re really sorry to read this and understand why you’d feel frustrated given the lack of response you’ve experienced. That’s not the level of communication or transparency we aim to provide, and we apologise for how this has come across.
Your item has not been intentionally withheld, and we would like the opportunity to properly look into your order and resolve this for you as quickly as possible. Please contact us again with your order number, and we will prioritise your case to either confirm delivery status or arrange an appropriate resolution.
We genuinely regret the frustration this has caused and appreciate you raising your concerns publicly so we can address them.
Kind regards
I bought the bathroom corner shelf with…
I bought the bathroom corner shelf with suction cups. One cup does not stick to the tile properly as part of the cup covers the gapping between the tiles. Therefore, it becomes unstuck & falls. Cups should be able to be adjusted so it can stick flat to tiles. Waste of money!
24. november 2025
Uopfordret anmeldelse
Besvarelse fra Australian Home
Hello Michelle,
Thank you for taking the time to share your feedback. I’m truly sorry to hear that the suction cup isn’t adhering properly to your tiled surface. When tiles have deeper grout lines or uneven spacing, standard suction cups can struggle to create a full seal, which sounds like what happened here.
Your point about having adjustable cups is very helpful, and I’ll make sure this is passed along to our product team for review. In the meantime, I’d really like to make this right for you. Please reach out to us with your order details so we can arrange a replacement option or a refund, whichever you prefer.
Thank you again for bringing this to our attention.
Best regards
Item purchased was not delivered
Item purchased was not delivered. The tracking said it had gone to a parcel locker the address was supplied so no need to go to a locker. Have tried to contact and no reply. Would not recommend using this site
19. november 2025
Uopfordret anmeldelse
Besvarelse fra Australian Home
Hello D Bilderbeck,
Thank you for bringing this to our attention. I’m truly sorry to hear that your order was marked as delivered to a parcel locker instead of your supplied address, and that you weren’t able to reach us—this is not the experience we want for our customers.
I’d like to resolve this for you as quickly as possible. Could you please provide your order number and any tracking details you have? We will investigate the delivery error with the carrier and make sure you receive your item or a suitable resolution.
Thank you for giving us the chance to make this right.
Best regards
This is a SCAM SITE
This is a SCAM SITE, and the replies they are posting to people on here aren’t genuine and there is no resolution, it’s all part of the scam. They don’t have a connected phone number in Australia, and don’t answer numerous emails. DO NOT WASTE YOUR MONEY BUYING FROM THIS SITE
14. november 2025
Uopfordret anmeldelse
Besvarelse fra Australian Home
Hello Julie,
Thank you for sharing your concerns. I’m sorry to hear about your experience, and I understand why you’re frustrated. We take allegations like this very seriously. While we know your trust has been shaken, I want to reassure you that we are here to address your situation directly and transparently.
Please contact us with your order number so we can investigate what happened and work toward a resolution. If you’ve already emailed us, feel free to resend your details so we can locate your message and respond promptly.
We appreciate you bringing this to our attention and giving us the opportunity to look into it properly.
Kind regards
Don’t buy from these cnuts.
So I ordered a special holder for a shower head because after surgery I cannot stand in shower. They delivered a small black singlet which I thought was another order. I tried numerous emails but they just showed me ‘proof of delivery’ pic and told me to contact delivery company. A Chinese uncontactable company. PayPal won’t refund because there is a picture of delivery. So thanks fir nothing. They have my money and I’ve lost. Great.
14. november 2025
Uopfordret anmeldelse
Besvarelse fra Australian Home
Hello trapezoid,
Thank you for taking the time to share your experience, and I’m truly sorry for the frustration and inconvenience this has caused you. What you’re describing is absolutely not the experience we want anyone to have.
Receiving the wrong item is disappointing on its own, but having to deal with unhelpful responses and no clear way to resolve the issue makes it even worse, especially considering your recent surgery and the need for the shower head holder.
I understand how upsetting it must be to be shown a generic delivery photo without any real assistance. You should never be left to chase down an uncontactable shipping company, and you certainly shouldn’t feel abandoned after reaching out multiple times.
If you’re open to it, please share your order details with me here, and I’ll do everything I can to look into this personally and work toward a proper resolution. You deserve to receive the product you paid for or a refund if that isn’t possible.
Thank you again for bringing this to our attention. I hope we can make this right for you.
Best regards
It is a Chinese business
This online store is a front for a Chinese business, which means two things
1) The products that they sell are not as advertised. I bought a decoration object, that on pictures (probably generated by AI) seemed to be medium size, ie ~30cm. When I received it, it was not even 10cm. A fraud
2) If you want to return it, you have to send it back to China. Good luck with that, and have fun with customs, especially as the customer service refuses to share the information required by Chinese customs
As for the product itself, it is the same cheap quality things that you can get for half the price on Amazon or other marketplaces
10. november 2025
Uopfordret anmeldelse
Besvarelse fra Australian Home
Hey Agnes,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and understand your frustration regarding the size and return process. Our goal is to provide clear, accurate product descriptions and images, and it’s disappointing to hear that this wasn’t your experience. We’ll be reviewing the product listing to ensure that the dimensions and photos are fully transparent for future customers.
Regarding the return process, we recognize that international returns can be inconvenient, and we’re currently working on solutions to make this simpler and more affordable. If you haven’t already, please reach out to our customer service team again with your order details — we’d like to look into your case directly and see how we can make this right.
We appreciate your feedback as it helps us improve both our products and service.
Best regards
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.