Aussieblooms Anmeldelser 

Poor service. Website states free delivery for more than $89 but charged $24.95 for same day delivery. I rang them to make changes to delivery details (recipient) and was told they are not able to do same day delivery and will deliver the next day instead. When questioned about the same day delivery charges the staff stated that they will add a gourmet item.

I would NOT recommend Aussie Blooms Australia.

I originally had to place my order over the phone because their website advertised FREE DELIVERY on orders over $100. My order was well over $100, yet when I went to pay online, a $24.99 delivery fee was still being charged.

When placing the order over the phone, I was specifically PROMISED that the flowers would be delivered the SAME DAY. They weren't.

After raising this, I was told I would receive a 20% refund due to being incorrectly promised same-day delivery. I was also told the arrangement would be “UPGRADED” because of what had happened.

That “upgrade” NEVER happened.

I had also specifically requested BLUE, PINK AND WHITE flowers over the phone and was assured these colours had been noted. What was delivered was NOTHING like what I had asked for. The arrangement contained native/bush-style flowers that I never requested, the colours were wrong, and despite paying for the largest arrangement, it was extremely disappointing.

On top of all of that, the heartfelt personalised card message I had dictated over the phone and was assured had been written down WASN'T EVEN INCLUDED.

So this wasn't one simple mistake. It was issue after issue:

• Free delivery advertised but a $24.99 delivery fee applied
• Promised same-day delivery – didn't happen
• Promised a 20% refund - never happened
• Promised an “upgrade” – didn't happen
• Specifically requested blue, pink and white flowers – didn't receive them
• Heartfelt card message dictated over the phone – wasn't included

After emailing them AGAIN and explaining ALL of these additional issues, their response included:

“No further remedy is being confirmed at this stage.”

After everything that had already gone wrong — including promises made specifically to rectify earlier issues that were then not followed through — I found this response extremely disappointing.

I understand that mistakes can happen. What I don't accept is being repeatedly told that something will be done to resolve an issue, only for those promises not to be honoured.

This was meant to be a thoughtful and meaningful gift. Instead, the entire experience became unnecessarily stressful and frustrating from beginning to end.

I paid for a product and service based on what I was specifically told I would receive, and what was ultimately delivered was nowhere near what was promised.

I will NEVER order from Aussie Blooms Australia again.

We recently lost our Auntie in Australia (we live in Poland). It was sudden and wanted to order flowers for Her last journey. Found Aussieblooms.au and ordered flowers there. Because there is time difference they rescheduled delivery so the flowers reached the recipient on time and before the ceremony.
It's hard to organise things long distance but Aussieblooms.au exceeded my expectations by making it possible and on time with no hassle. Just amazing service, quick and responsible. Thank you ever so much!!!Arianna

Zero stars - disgusting. Nothing like the image on the website, even when ordering the 'delux' level. A handful of weeds wrapped in clingfilm would have been better. DO NOT ORDER from this SCAM company. Tried to complain but inbox full (no surprise there). AVOID AVOID AVOID

Minus 0 - very deceptive company - once you have paid for your flowers, two hours later, an email is sent saying they can't deliver same day and it will be between Tuesday & Thursday for a Melbourne metro delivery. It was for a birthday and I paid for same day delivery. Consequently, the flowers were 4 days late. On top of that, 2 days later I receive an email saying the flowers I ordered were unavailable and an alternative arrangement will be sent. Never never again will I use this company.

Zero Rating - zero stars -Absolute disgrace of a company ordered flowers for my daughter to be sent to hospital for our first grandchild - have waited 3 days and still no flowers and now she is at home. Was told there was a delay and would be priority the next day but still waiting and they say they are in transit !! Have requested a full refund and they said they will not give me a refund and just keep hanging up the phone - do not ever use this company a total scam and the local florist also confirmed this too - they should be ashamed of themselves. Will be reaching out for advice on my refund too.
and the fact that also the emails get returned undelivered !

Avoid like the plague, zero respect when sending sympathy flowers, sent a £10 pound max replacement for a £80 pound ordered set of flowers. Zero customer service. Wish I had read reviews 😡

Shocking. Do not use. Ordered flowers for a special occasion and specified date. The flowers did not arrive. No tracking info available. When queried told they wouldn't even be despatched until 3 days later and wouldn't be the flowers I ordered. I replied to cancel the order as they could not fulfil as agreed. No reply, no refund and no flowers received. Completely ruined the giving of a gift for an important occasion

I wish I could rate 0 stars, absolutely awful. They delivered 7 hours late to my work when nobody was there and left the delivery there overnight. The flowers ordered were out of stock, as were the luxury truffle chocolates ordered. Their replacement.....2 packs of digestive biscuits and the most pathetic bouquet you've ever seen. Tried to email a complaint, email bounced back due to a full inbox. Tried to call several times....no answer and no voicemail. RUBBISH!!!!!!

Extremely disappointed to say the least. First time ever have I been so disappointed by a fliwer company, paid and booked a wrek in advance for a milestone birthday, flowers were NOT as ordered, or extra goodies weren't received, with BS comment about how they weren't home, which was untrue.
Called call centre and found out it was missed and never delivered on the day.
Being overseas and paying ahead of time, and not receiving goods on day requested is beyond unacceptable.
PLEASE DONT MAKE THE MISTAJE OF IRDERING FLOWERS FROM THIS WEBSITE, YOU WILL ONKY BE DISAPPOINTED!.

DO NOT DO NOT DO NOT use this Company SCAM SCAM SCAM took my money but did not deliver the flowers. Received confirmation email (took my money) then another stating they could NOT deliver to that location Darwin Area Code 0812 Cheat and lie. Everyone I spoke to had a foreign accent. I HAVE ASKED FOR A REFUND BUT I DOUBT IF I WILL EVER GET IT. $133.90 Impossible to speak to a manager.
DO NOT, DO NOT, DO NOT USE THIS COMPANY

Would give a 0 if possible. Not delivered on time and wrong flowers eventually delivered. No way of contacting from UK, mailbox full. Son in Australia contacted them and they did offer a new bouquet or a voucher but l just want my money back. Always check reviews before buying

I wish there was a no star rating - all the comments reflect my experience with this company - flowers did not arrive on due date and as I write this still have not arrived. If paying my Credit Card, suggest to raise a dispute against this company. DO NOT USE THIS COMPANY as many others have also advised. Total scammers - total waste of time and money - extremely disappointing - they need to be shut down!!

Ordered a Deluxe bouquet for my mother, the largest size available. I had been emailed that day saying some of the flowers had to be substituted due to availability, which is fine, but when I saw what they'd sent I couldn't believe how small it was for the price. Genuinely thought my mother had divided the flowers and put the other half of them into another vase, but no, that was what was sent.

The flowers were also just sent in a long cardboard box, not as an actual bouquet arrangement. Very disappointing and I wish I'd read the reviews before I ordered from this site, I won't be doing it again.

Flowers were not delivered. The organisation is not contactable - emails bounce back (full mailbox), phone puts you on hold forever. This is a scam. Do not use them. I’ve reported to Consumer Protection. Please do the same if you’ve had a similar experience.

A poor product heavily overpriced and no recourse to contact- ( phone rings out and the “wecare@“ email bounces back because the mailbox is full! Seems like a scam set up!

They did not deliver on time despite paying extra. They sent the wrong flowers when they eventually delivered late, they came in a cardboard box, and half the flowers were wilted. The bouquet we chose was $70 but they gave us what looked like the last of the bunch from a discount bin at Woolies. The card had a piece of paper that was ripped and stapled into it with the message we asked for. Ridiculous, extortionate garbage. Customer service was also not helpful, giving us a runaround for getting a refund - they wanted us to return the wilted flowers to a post office??

BEWARE of this site. Not only do they not provide the flowers you request, they do not respond to emails or refund payment for cancelled orders.

Will never use again and recommend that you don’t if you want the flowers to arrive on the arranged date. Don’t waste your money. Couldn’t deliver on the day, was asked if the following day would be ok and agreed. Called after 3 days and was advised it would be another 3 days. Couldn’t cancel as the order was “in transit”. Only way was for the recipient to not accept and return the order. Just what I wanted to tell a grieving work colleague after the loss of a family member. Congratulations Aussie Blooms and Bloomex for missing a funeral delivery day, having ridiculous processes and the irony of your email address starting with “wecare”. An absolute joke. Will never use again and would give no stars if an option.

These guys stated they were an Australia wide service but emailed me to say they couldn’t deliver to a rest home facility. When I reply to their request for further instructions the email bounces back saying their inbox is full. Oh well $100+ Aud to them 🙁then I read all this negative stuff-should’ve done my due diligence before giving them $🫩☺️
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