SCAM COMPANY!!! Do not purchase from them!! I purchased a pair of Taylor Swift pajamas back in December 2024 that I never received, and this company has been charging my credit card $29.99 every two... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I bought my wife a set of Taylor Swift pajamas for Christmas 2024. I just noticed that I’ve been charged $29.99 twice per month since then. Like so many others, I had no idea that this was happening.... Se mere
Virksomheden har svaret
Like sooooo many others, I bought a tiny Taylor Swift piano and they charge me $30 twice a month for some "VIP" membership since December 2024 !!! This is fraud and I will have my brother in law who i... Se mere
Virksomheden har svaret
SCAM NOTICE! - MAJOR HIDDEN FEES!!! CHARGING $29.99 EVERY TWO WEEKS. I ordered a a pair of Taylor Swift pajamas as Christmas gift in Dec 2024 which I didn’t receive until late January of 2025. Charged... Se mere
Virksomheden har svaret
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also was scammed into a membership for…
also was scammed into a membership for something i purchased once. i want all of my money back this is ridiculous!!
29. april 2025
Uopfordret anmeldelse
Besvarelse fra Aurelleandbloom
Hello Deanna,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm Regards,
Aurelle & Bloom Support
this website is a complete scam
this website is a complete scam. I was illegally assigned as VIP member and continue to get charged 29.99 per month. This is a SCAM website.
28. april 2025
Uopfordret anmeldelse
Besvarelse fra Aurelleandbloom
Hello Mary,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
Fell for this scam of a company
Fell for this scam of a company. Really
Pathetic to charge people a monthly fee. And Facebook promoted it. 5 times they charged me. Disgusting practices.
24. december 2024
Uopfordret anmeldelse
Besvarelse fra Aurelleandbloom
Hello Amy,
Thank you for sending us your account details.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested and processed a full refund. You can expect the funds to reflect in your account within 7-10 business days from the refund date. Additionally, we have removed your credit card details from our payment system, to ensure no further billing.
We sincerely apologize for the inconvenience caused.
Kind Regards,
Aurelle and Bloom Support
I would put zero stars if I could
I would put zero stars if I could, never ordered from them but they are charging me $29.99 per month for fake vip. No one answers the phone and email response is they can’t locate me. Funny, when my cc company contacted them they said they refunded me. Lie. Somehow they find me every month to charge my cc. May need to cancel my card just to get it to stop. Insane.
10. marts 2025
Uopfordret anmeldelse
Besvarelse fra Aurelleandbloom
Hello Marianne,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle and Bloom Support
This is such a scam
This is such a scam, read the fine print before you order. I ordered a pair of pajamas for Christmas and have been charged $29.99 a month since then for a VIP membership. A $30 pair of pajamas have now cost me $150.00. I have repeatedly cancelled my “membership” on their website to no avail. It seems the only way I am going to stop the charge is to cancel my debit card. Steer clear of this website.
9. december 2024
Uopfordret anmeldelse
Besvarelse fra Aurelleandbloom
Hello,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle and Bloom Support
Yet another 1 star review for this…
Yet another 1 star review for this company that continues to charge me even though I have filled out the cancellation form four times. See my previous review on this site dated March 3, 2025, where they assured me this matter was resolved, but I just got another charge coming through today. This company is a total scam.
26. april 2025
Uopfordret anmeldelse
Besvarelse fra Aurelleandbloom
Hello,
Thank you for sharing your feedback. We are very sorry for any inconvenience caused.
We sincerely apologize for any inconvenience this situation may have caused. Upon carefully reviewing our records, we can confirm that no charges have been processed on your card.
Rest assured, your subscription has been successfully cancelled, and no further charges will be applied. Should you have any additional questions or need further assistance, please do not hesitate to reach out to our support on support@aurelleandbloom.com — we are here to help.
Warm Regards,
Aurelle and Bloom Support
Inconsistent-unauthorized $29.99 charges
I have been charged $29.99 1-2 times per month without any knowledge of joining their “VIP program” after a one time purchase. I have called them several times without answer. I have also followed the process on their website to cancel this membership and have been charged two additional times. Lately, I have been charged $29.99 twice a month, 2 days apart. This is totally unacceptable and unprofessional. My next step is to contact the Better Business Bureau as I can’t seem to resolve this with them directly. Very disappointing.
16. december 2024
Uopfordret anmeldelse
Besvarelse fra Aurelleandbloom
Hello Andrea,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle and Bloom Support
Buyers. Shop elsewhere. Total scam
I ordered three pairs of Tswift pjs on December 3rd 2024. Was told it was going to be 3-5 days until shipping on the 8th sent a follow up. No answer. On the 10th asked for another shipping f/u. No reponse. Finally received them well into January. Order still shows not delivered in the order. AND NOW.. being charged once a month $29usd. Spoke to our bank and will be reporting that this company is as a scam. BUYER GO SOMEWHERE ELSE.
2. december 2024
Uopfordret anmeldelse
Besvarelse fra Aurelleandbloom
Hello Shannon,
Thank you for taking the time to share your experience with us. We sincerely apologize for any frustration and inconvenience this has caused.
Upon reviewing your situation, we understand that the shipping delay and lack of communication were disappointing, and we truly regret not meeting your expectations during this time. Additionally, we would like to clarify that when you placed your order, it was made under a special member-only promotion, which automatically enrolled customers into our VIP membership program, as outlined during the checkout process.
However, we completely understand your concerns. Rest assured, we have gone ahead and canceled your membership to prevent any further charges. If there were any charges related to the membership that you wish to have refunded, please reach out to us directly — we are more than willing to assist you in resolving this matter swiftly.
Your feedback is invaluable to us, and we are committed to making this right. Please do not hesitate to contact us should you require any further assistance.
Best regards,
Aurelle and Bloom Support
SCAMMERS
Charged my card a monthly membership when ordering an item from an instagram ad. Order never received (this was for Christmas). But have been charged 30USD every month since.
1. december 2024
Uopfordret anmeldelse
Besvarelse fra Aurelleandbloom
Hi Nikolaj,
Thank you for taking the time to share your feedback. We're truly sorry for any inconvenience or confusion caused.
After reviewing your account, we found that your order was unfortunately canceled as we currently do not ship to your location. A full refund for your order has already been processed.
Please note that your order was placed under a special member-only promotional offer, which includes enrollment in our subscription-based membership. This program gives our customers exclusive access to curated pieces and the best deals we offer. The charge you noticed was the first installment of that membership.
That said, we've now successfully canceled your membership and processed a full refund for the related charges. You can expect the funds to be reflected on your account within 7–10 business days, depending on your card issuer.
If there's anything else we can assist you with, don’t hesitate to get in touch. We appreciate your understanding.
Warm regards,
Aurelle and Bloom Support
Scam company, stealing consumers money. I ordered a one time gift & was scammed.
I ordered an item as a one time gift for a family member and was alerted for fraud over a 4 month period. I eventually received the product but nothing else. No info about this supposed VIP club.
This is a horrendous form of bait and switch.
I never agreed to pay a monthly subscription fee. Reading various customer complaints here, it is evident that this organization is shell scam that is only used for a predatory practice.
I never opted in. I never asked for and I never agreed to paying a monthly charge. I should not be penalized after purchasing one item as a gift for someone.
Shame on Aurelle and Bloom. If they originally intended to be a small business curating nice items for people who had a genuine interest in the products, they have become nothing more than scam artists.
The women that they actively use in their online commercials to promote their products are now also criminal by association. I should go online and take screen shots and share their images and videos with my state attorney general along with this organization's info.
I want my money completely refunded and this sham subscription canceled. Other than ordering that initial item I have never agreed to anything beyond the price of the gift and have not had any other additional info or benefit. I only discovered this deception today. I want this rectified immediately.
I will also continue to tell others to avoid this company's site like the plague.
15. april 2025
Uopfordret anmeldelse
Besvarelse fra Aurelleandbloom
Hello Laurie,
Thank you for bringing this to our attention, and we sincerely apologize for any frustration and confusion you’ve experienced.
We completely understand how concerning it must have been to see unexpected charges, and we want to assure you that resolving this is our top priority. Upon reviewing your account, we can confirm that your subscription to our VIP Membership has now been fully canceled. A full refund for all related charges has also been processed, and you can expect the funds to be reflected in your account within 7–10 business days.
To clarify, our store operates on a subscription-based model that gives members access to exclusive pricing and curated products. The membership terms are presented during checkout and confirmed in the order confirmation email.
We genuinely regret that your experience with us did not meet your expectations, and we appreciate your feedback. If there's anything more we can do to assist you, please don’t hesitate to reach out to our support team directly.
Warm regards,
Aurelle & Bloom Support Team
I have been charged $29.99 a month…
I have been charged $29.99 a month without any knowledge of becoming a so called VIP. This is totally unacceptable and very unprofessional way of treating customers. I never asked or implied that I wanted to become a member. I have repeatedly called and left messages without any luck. I will have to now cancel my check card due to your company’s lack of accountability. Please stop deceiving people with this.
21. april 2025
Uopfordret anmeldelse
Besvarelse fra Aurelleandbloom
Hello Ricky,
Thank you for taking the time to share your experience with us. We sincerely apologize for the confusion and frustration this has caused you.
Upon reviewing your account, we can confirm that your order was placed under a special member-only promotional offer, which includes enrollment in our VIP subscription. Details about the membership, including the recurring fee, are disclosed during checkout and in the order confirmation email for full transparency.
We absolutely understand your concerns and have taken immediate steps to make things right. Your VIP membership has now been fully canceled, and we have processed a full refund of the related charges. You can expect the funds to be reflected on your account within 7–10 business days.
Please rest assured that your details have been removed from our system, and no future charges will be made. Our intention is never to cause confusion or distress, and we deeply regret that your experience did not reflect the level of care we strive to provide.
Should you have any further concerns, please don’t hesitate to reach out to our support team—we're here to help.
Warm regards,
Aurelle & Bloom Support Team
Deceptive Practices and Impossible to Cancel – Avoid at All Costs
I was fraudulently enrolled in this company’s so-called “VIP” program and charged $29.99/month without my knowledge or consent. I only discovered the charges after my credit card company flagged them as suspicious and alerted me.
When I contacted the card issuer’s fraud department, I was told the only way to stop the charges was to cancel directly with the company. That’s where things went from bad to worse.
I went to the company’s website and followed the “Cancel Membership” link—only to find that I couldn’t complete the process without an order number. The problem? I never knowingly placed an order and received no confirmation email, receipt, or any indication of what I was supposedly billed for. I searched my inbox using every variation of the company’s name and keywords I could think of—nothing.
This appears to be a deliberate barrier to cancellation, designed to keep customers trapped and continue charging them without transparency or consent.
My only recourse at this point is to leave this review in hopes that the company responds—because it seems the only way people are getting refunds is by publicly calling them out. It's incredibly frustrating and, quite frankly, feels like a scam disguised as a subscription model.
Do not trust this company. Their business practices are deceptive, their cancellation process is intentionally obstructive, and their communication is nonexistent—until you go public.
UPDATE—- The company immediately reached out to me and refunded my money. They also said they were going to review and update their subscription policies. The clothes we received were fine
18. april 2025
Uopfordret anmeldelse
Besvarelse fra Aurelleandbloom
Hello Blair,
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration and inconvenience this has caused.
After reviewing your account, we can confirm that an order was placed on December 8, 2024, and during checkout, a phone number was provided instead of an email address. As a result, the order confirmation and membership details were sent via text message to the number entered at the time of purchase. We understand that this may have caused confusion, especially if you were expecting an email confirmation.
Please rest assured that your VIP Membership has now been fully cancelled, and the charge has been refunded. Additionally, we have securely removed your information from our system to ensure that no further charges will occur.
We are actively working to improve both our communication and cancellation process to ensure clarity and ease for all of our customers. We deeply regret the frustration this situation has caused and truly appreciate your feedback—it helps us do better.
If there's anything more we can do for you, please don’t hesitate to reach out. We’re here to support you and make this right.
Warm regards,
Aurelle and Bloom Support
Dishonest company
…
DO NOT DO BUSINESS WITH THIS SCAM COMPANY! Every month since I purchased TSWIFT PJ's for my daughter they ding my card for $29.99.
Every month they charge my credit card another 29.99.
I am finally just cancelling my card and getting bank to send me a new one. I will have to change all of the other accounts. What a dishonest company!
Date of experience: April 15, 2025
15. april 2025
Uopfordret anmeldelse
Besvarelse fra Aurelleandbloom
Hello Tammy,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
Do not purchase anything from this…
Do not purchase anything from this company. I ordered pajamas from the in December. They have continued to take $29.99 from my account every month since January after agreeing to the cancellation. They are not reputable.
30. januar 2025
Uopfordret anmeldelse
Besvarelse fra Aurelleandbloom
Hello Latoya,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
Same as everyone else here
Same as everyone else here! Just found a $29.99 fee being charged monthly after purchasing Taylor Swift merchandise.
To make matters worse I didn't even get the product- I cancelled the order 10 minutes after I placed it smelling a scam. Never knew about any monthly charges.
5. april 2025
Uopfordret anmeldelse
Besvarelse fra Aurelleandbloom
Hello Becky,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
DO NOT DO BUSINESS WITH THIS SCAM…
DO NOT DO BUSINESS WITH THIS SCAM COMPANY! This is some sort of Chinese Communist Party BS grift. Every month since I purchased TSWIFT PJ's for my daughter they ding my card for $29.99. Never get any sort of response or refund from them or except when I post on a site like this. They will act all sweet and say there was a mistake and they will make it right but then it's rinse and repeat the next month.
I am finally just cancelling my card and getting bank to send me a new one. I will have to change all of the other accounts I use this card for-what a freakin hassle! This company SUCKS donkey di#@s!
5. april 2025
Uopfordret anmeldelse
Besvarelse fra Aurelleandbloom
Hello James,
We are truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience caused. This is certainly not the experience we want for any of our customers.
Upon reviewing your case, we can confirm that your subscription has now been successfully cancelled and your details have been fully removed from our system to ensure no further charges occur.
We understand how disappointing this situation has been. Should you require any further assistance or clarification, please do not hesitate to reach out to our support team.
Warm regards,
Aurelle & Bloom Support Team
WHAT A SCAM … something needs to be…
WHAT A SCAM … something needs to be done about this company immediately!
I was signed up for a VIP membership without any indication, and since though I have received multiple confirmation on cancellations and apologies I continued to get charged every month (since December) and having to play this game of cancellation!
Please cancel and for good this time! Remove all my information for your database! Biggest mistake ever …
4. april 2025
Uopfordret anmeldelse
Besvarelse fra Aurelleandbloom
Hello,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle and Bloom Support
I purchased Taylor Swift pajamas in…
I purchased Taylor Swift pajamas in December 2024, they arrived 6 weeks later. Then charged started for a membership fee in Feb and March. DO NOT DO BUSINESS WITH THIS COMPANY!!
2. april 2025
Uopfordret anmeldelse
Besvarelse fra Aurelleandbloom
Hello Joan,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@patriotpreandbllom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle and Bloom Support
I also made the mistake of buying…
I also made the mistake of buying Taylor Swift pajamas for my daughter for Christmas (which arrive late.) I just noticed 4 months later that I've been billed the VIP amount. I've emailed them to stop the payments and they'd better! I'd also like my money refunded for the last payments as I was totally unaware of joining the VIP list. Avoid this company!
1. april 2025
Uopfordret anmeldelse
Besvarelse fra Aurelleandbloom
Hello Marina,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
They will never stop charging you! THEY ARE SCAMMERS
I made the mistake of buying Christmas pajamas from these criminals. After contacting them multiple times, I was reassured I would be refunded and my membership would be canceled. I have been charged six times since Christmas including this morning,. Everyone who is reading this please file grievances with the FTC, your state Attorney General and the FBI so we can get the scammers shut down. They are criminals who should be prosecuted in every way.
26. marts 2025
Uopfordret anmeldelse
Besvarelse fra Aurelleandbloom
Hello Tracey,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle and Bloom Support
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.