Audi Anmeldelser 77

I love my 22 RS5 and my wife loves her 23 S3. But the financial website SUCKS! I get the run around from Audi support, always, use your app. But you cannot look at your payment account or make a payment with the app. If I go to the website, it tries over and over for 5 minutes to log in before it finally freezes. it's been doing this all year. Why should I have to call and sit on hold for 10 minutes to make a payment? Audi, you need to fix this website issue. if this is the best you can do. I am better off buying a Chevy who has a 1000x better account process with GM financial. That is how I pay for my sons truck, quick, easy, no hassles any time of day or night.

AUDI TAMPA SO FAR HORRIBLE Expiriance, I drove 3h and left with nothing because I pay remaining balance with business check. I offer to pay for the car by credit card, I accept Finance but they said no check is fine. After 2h they send me home with nothing.

I just experienced the second awful worse service experience at the conshohocken audi dealership. Today is the second time I've taking my car to that dealership about the same problem. I got an inspection in June, a month and half ago my engine coolant light came on my dash board that displayed to turn off engine and check coolant so I called the conshohocken audi dealership immediately and took my car there. I asked the service representative "why was my coolant not toped off when I got my inspection?" . Her reply was "oh, they must of forgot" also she told me "that the mechanic did not find any leaks causing the coolant to leak and the mechanic topped off the coolant today". I thought that was odd but I said ok Thankyou.
Today, the service representative presented to me a bill of $199.99 for a diagnostic to me after I explained my complaint of this same previous situation to the supervisor. I questioned why was I not charged a month and half ago for the same diagnostic charge the first time so that the problem could of been found and fixed in the first place instead of me having to traveling all the way there again the second-third time about the same problem? The supervisor then got very unprofessional with me and asked me " then why would I want them to fix my car again since they do not know what they are doing?" I said excuse me and called my honest mechanic to make an appointment to take my car to him. I then returned back inside and declined the diagnostic service and asked the service representative if they could just drain out the coolant that I had to put in my car so my engine did not go bad and fill it up with the correct coolant then she tells me that its a $270 charge for them to drain the coolant. I then asked for my car and key back and explained that I will never be a customer to them ever again. I personally feel that I received this awful treatment because I am a young black woman driving a Audi because I also received terrible service from the Fort Washington dealership also.

I am a new customer, I have audi q5 2023 model.my car is in dealership store for 2 months they are not helping me with parts I need my car I am tried with Audi I will not recommend any one who is trying to buy audi

I HATE my Audi Q7, purchased 6 weeks ago in Asheville, NC. The car has a mind of its own, & is clearly a safety hazard on the road. Functions appear random. (I’ve had to read my manual repeatedly just to drive this thing). Furthermore, I had a drive system error within first couple of weeks ownership, resulting in computer system replacement, & my car being in service for days. Customer service is horrendous; I nearly had a stroke trying to get car scheduled for that repair. Apple airplay sometimes connects, other times is seriously delayed. So many distractions & frustrations, too numerous to state all…This truly is the worst car I’ve ever owned, including Ford, Chrysler, VW, BMW, Mercedes, Range Rover. I realize I’ll take a hit in getting rid of it, but can’t wait to unload this thing!

Nakisha is the worst person you could ever have calling your customers about their car that’s in for repair . Maybe she needs retrained on what her job entails .

Nakisha called me to let me know the technician found the thermostat housing was faulty and leaking, and that they would not be repairing the car under Audis warranty claim that the water pumps prematurely fail on this motor .

I asked her if the antifreeze was leaking ,wouldn’t I have to top off the overflow /expansion tank ?Also wouldn’t it have obvious signs of leaking on the motor if this were the case . Nakisha quickly became defensive.When I asked to speak to her supervisor , Nakisha forgot to push the proper on hold button and quickly said loud enough for me and everyone in her presence. “Oh this guys a mr know it all and I’m about to shut his ass down “ and then must have realized the phone wasn’t on hold and hung up on me .

When I called back , a gentleman named Marc answered the phone , I asked his name and position and he stated he was the manager . I proceeded to tell him what Nakisha , his customer service representative did and he quickly brushed it off saying we’re not gonna talk about it …REALLY ??? You’re in charge of the “service department “ and don’t want to talk about how your employees speak to customers?

Talk about unprofessional ???

They got the mechanic who said he found evidence of leaking around the thermostat housing , which for those who don’t know is part of the water pump , and Audi USA is paying the dealership to do the repairs.I went and picked up my car and if I could post a picture, I would show you what they consider a leak . There is the smallest residue from what could have been a spill or from previous work performed. 100 percent not a recent leak .

Talk about a complete waste of my time driving over an hour each way for what should have been an easy repair to just be disrespected by their service department .

I contacted Audi of America to see if they have a forgiveness program. I was told that Mazda pays for peoples leases when they get into accidents. Originally they said they would pay two months of my lease because Audi does not have the parts available and they have no estimated time of arrival, it went from 1000 in the nation leading the same part to 5000. I have not had a car since February my rental fees for $6000 so I had to lease another car while still paying the lease on this car. Audi did absolutely nothing to help me and tried to tell me that the autobody shop did not expedite the parts , then they denied it by saying that the autobody shop was not Audi certified. I told him in New York State you can go to any autobody shop as long as they order the parts from Audi which they did out of America did nothing to help me. It’s just ridiculous.

After having owned four Audis, we will never purchase another Audi.

The problem with Audi is the lack of competent or interested support for the vehicle. I have learned that it is the policy of Audi to stand behind the dealership regardless of how egregious the conduct is. In our case, we were exposed to considerable liability due to the dealership's negligence. Audi Customer Care opened a case and then closed it without any notification to us.

For the reasons set forth below, it is abundantly evident that Audi could care less about customer retention and that the company has been taken over by disinterested and incompetent management. At the dealer level, it is as if the scam artists have taken over.

Here is our experience with Audi Calabasas (Los Angeles County, California). This is in reply to others who have had similar incidents.

Like other reviewers, I dealt with Pano Argyopolous and Madj Alawad (the general manager and sale manager). Things went very badly and now there is a lawsuit pending. Specifically, the Notice of Release of Liability ("NRL") was not processed on our trade-in for over 50 days. The DMV requires that the NRL be processed within 5 calendar days.

Despite having purchased two vehicles from Audi Calabasas and being a loyal service customer, Audi Calabasas ignored my wife's repeated requests for information on the NRL. We inadvertently discovered that Audi Calabasas failed to process the paperwork with the DMV when we received a late notice for registration fees. I tried to stay out of it an let her handle the matter. However, her requests were simply ignored.

A response from Audi Calabasas only came after I issued correspondence from my law office.

Contrary to the averments of Argyopolous and Alawad, the failure to process the NRL with the DMV leaves the bona fide transferor (us) potentially liable for civil and criminal penalties. Note: Pursuant to Vehicle Code, sections 5600, 5602 and 17150, the non-processed Release of Liability is merely rebuttable evidence of non-ownership of the trade-in. I'm a lawyer. I deal with this stuff all of the time. (Also see Durbin v. Fletcher (1985) 165 Cal. App.3d 334 [on appeal from order of summary judgment] and Enis v. Specialty Auto Sales (1978) 83 Cal. App.3d 928.)

I escalated the matter to Lithia Motors and dealt with "Katelyn Gwin," who justifies the derelict behavior of the dealership. Alawad "retro-actively" processed the Release - according to him - which is an impossibility. Back-dating the NRL (as Alawad claimed he did in an email) cures nothing in terms of the 50 day period in this case.

In the end, all I wanted to know is where the vehicle was for the 50 days it was in their hands and pending processing of the NRL. That's it.

Audi Calabasas refused to answer. Ms. Gwin of Lithia Motore deemed my request for information regarding the whereabouts of the uninsured trade-in "unreasonable." In other words, I should have no concern whether this vehicle was in an accident or incurred other liability during the 50 day period between tender and processing of the NRL.

The more I inquired, the more entrenched Audi Calabasas and Lithia Motors became. Obviously, the affirmative concealment of some basic information raises the concern. Are they hiding something? After all, they ignored my wife's requests for any information at the outset.

So, now we have a choice to make: (1) wait and see whether anything happened with the trade-in or (2) sue for a judgment of declaratory and injunctive relief that can be judicially noticed if something did happen and we get sued.

My final contact with "Ms. Gwin" resulted in her hollering and hanging up the phone. I sent a confirming email - only to be ignored.

Based on my personal experience, Audi Calabasas and Lithia Motors exhibit "entrenched contempt" for their clientele. We have owned four Audis, between my wife and I. I guarantee that we will NEVER own an Audi again. The business relationship obviously does not matter.

If you choose to do business with these people, just make sure you have a good lawyer. The Audi brand is very poorly represented by this bunch - including Lithia Motors. I'll be letting the people in Virginia and Germany know. If the matter is ignored, then it's obviously a case of top-down managerial incompetence.

Notably, this review doesn't even mention the incredibly bad experience we had with the floor salesperson (some young female who was too preoccupied with checking her phone than attending customers). As well, the finance guy was such a jerk, we nearly walked out on the purchase.

This dealership is in serious need of a shake-up in personnel. I cannot believe Audi would entrust this bunch to such a well-to-do demographic that tends to follow brand loyalty.

Only because zero stars is not an option!

Zombie company in the truest sense. ZERO regard for customers.

Phone and website are nothing but a facade, no one cares. Nothing “premium “ about owning an Audi.

I will NEVER buy from them again, ever..!

As an owner of 4 Audi's, I have been very happy with the cars, performance, looks, and driving experience. Until, my 2017 Q7 hit 100,000 miles and promptly blew 3 cylinders !!! No warning to that point, a warning light came on shortly before to indicate get to a dealership (not pull over and shut the car down) and then it died - on my wife on the highway !
A new engine was recommended by the local Audi dealership at a quote of #30,000.00 The only positive in this experience was that the dealership we use was amazing - a shout out to Asheville Audi/FlowAuto for going above and beyond!! This Q7 was meticulous in all other aspects - loved the look and the way it drove. It was maintained according to the manufacturers schedule, with the maintenance at 95,000 miles. How a vehicle with only 100,000 miles (mostly highway) blows 3 cylinders is a mystery to say the least. Audi USA unfortunately has been silent and not terribly helpful. What brand will the next 3 cars be remains an open question.

I leased Audi last week of May 2022. Begin of the October someone hit my car, that was parked on the street at the front of my house. 3.5 months later my auto body shop still waiting for the rest of the parts to repair the car. I'm paying lease and renting the car Any insurance carrier pays only between 30-60 days for rental car. I have BMW's and Mercedes's and I never had any issues with parts. Stay away from Audi, this is my first and last Audi!

I talked with RALEIGH LEITH AUDI DEALER about an ONGOING COOLANT ISSE that had begun WHEN THE CAR WAS STILL UNDER WARRANTY and he said they could not evaluate the issue until Dec. 23rd. I said I leave for Florida for 3 months on the 27th and he said that was the best they could do. That is 8 weeks out, folks!

I said I felt tricked because the dealership told me off the record, WHEN THE CAR WAS STILL UNDER WARRENTY that losing coolant was to be expected and if it continued they would test it LATER.

The car is now out of warranty and they will not even look at it until it is too late for me. I have "walked in" before so I know they can handle issues that need quick attention. This is an avoidance tactic.

Leith Audi Raleigh will not give me advice until Dec. 23rd, so basically, they have washed their hands of this as I need more immediate help.

I willl never buy Audi again and I will post this review on as many websites as I can find.

AudiUSA and Audi Financial Services merged their websites makin it so you have to have a Audiusa logging and have to transfer your financial info over into due to the old site no longer works. once you do this its has been weeks and I have been unable to access anything about my Audi Financial account. When called on the phone to Audi Financial they are unsure how to walk someone through the steps as the process has even changed for them and they have no clue what to do. They tell you give it 48 hours and it should be working and nothing happens. They said they did this to make it easier but it has just made things worse. Even on Audiusa website they give you a link in the FAQ to be able to use the old Audi Financial system but the link tells you you need to use link the account in myAudi.

Audi dealers also have a bad habit of wanting unneeded repairs. Went in for a oil change and to have tires rotated. While I was in their they wanted to replace the front shocks on the car. said they need to be replaced. I asked them to hold off on this repair as I needed my car. A while late drove the car back in for some other repairs. And asked them to look into the front shocks. They came back as everything on the front end is in good shape.

Audis slogan "Vorsprung durch Technik" issue with this is its not true. They are unable to get a website working our even make it user friendly this is a very basic type of technology.

Cars are great as long as you dont have any problems with it. if you need to call Audi USA, you will spend half of your day on the phone. On line, the chat takes about 45 min of wait. At the dealer, they fix things half way. Really sorry, my first and last time only because of this

The first mistake I made was trusting that Audi USA cared about their customers. The second mistake I made was purchasing a brake and rotor plan in advance. For the uninformed, a brake and rotor plan is a goods and services purchase kind of like purchasing oil changes for your car at the time of buying the car. The brake and rotor plan is not a warranty. BUT, it does have an expiration date of either 50K miles or 48 months after the purchase date. I had unforeseen emergencies galore in my life and missed the deadline by 49 days but was well under the 50K limit. I tried to talk to anyone who would listen, and still to this day, no one even bothered asking me why I was 49 days over the limit. Shouldn't expect any care or compassion these days from a corporate entity, should I? Well, my goods and services paid in advance (first brake replacement) is now forfeited. Sucks to be me, and yes, I was over the limit on days. So, my suggestion for those who might read this is: avoid the add-on buys. They have no intention of doing anything other than have you purchase them and then stick it to you if there is a detail that gets missed. It's not worth it at all. In my mind, my case is two-fold: first, it is a goods and services contract, and second, there were important circumstances overlooked and not cared about. BTW, the brake pads and rotors could have been replaced at 40K, but I was ENCOURAGED to wait. Hmmm...

I went into Audi to have 3G upgraded to 4G because of recall and 3G going away like usual when it comes to fixing things Audi does things half way. They diabled the safty SOS and Mechanical help buttons to put it on an app defeats pupose. Because phone will be on floor if accident because it will be thrown somewere. what use to make Audi speacial sucks now I will not purchase another Audi

I am (was) a long time Audi owner. The service has deteriorated lately. Emails and voicemails to the dealer go unanswered. The build quality has gone downhill as well.

Don’t be enticed by their Silvercar promotion. It took 8 months to get the required code and they backdate the start date to when the car was purchased, not when they sent the code so I have 4 months to use the promotion. Audi and Silvercar refuse to correct their mistake.
RUN, don’t walk, from this brand. On my last Audi.

I would caution anyone against purchasing a new or used Audi solely based on their horrendous customer service and deceptive service practices. I purchased a new 2017 Audi Q7 and almost immediately notice an obnoxious squealing noise from the front brakes, especially when they were cold. On multiple occasions I mentioned this to my service advisor at Bluegrass Audi when I was having work done on the vehicle. I was consistently told that the noise was normal and was just due to the nature of the brake pads. I recently received a notice of a Class Action Settlement, “Mercado v Volkswagen Group…: that specifically addressed this very issue and . I have also learned that there were several Technical Service Bulletins (2050735/1) issued in early 2018 by Audi that addressed this issue and specifically how service departments should fix the issue. Unfortunately, my service department never addressed this issue and I am apparently stuck dealing with the obnoxious squealing. I contacted Audi USA to see what could be done and was told they could not offer any assistance and my only option would be to take legal action on my own. This is tremendously disappointing for a company that holds itself out as consumer focused.

Service department worst of the worst
Went to the dealership over ten times, my vehicle was in the shop for 52 days within a 3 month period since dashboard cluster kept indicating remote key not detected. It’s safe to say they didn’t have a clue what they were doing, and when they finally fixed it, on the drive home I realized the sunroof only retracts a quarter of a way and the sunshade 3 quarter of the way. I spoke to Marc Scalera (service advisor) and he told me it’s just a setting they have to reprogram - “a quick fix” - and to bring the vehicle in a week because they’re busy. Came back a week later and after waiting a couple of hours, Marc says they cannot reprogram it, a mechanism broke, and they need to disassemble the sunroof and need the vehicle for 3 or 4 days, and the next loaner available in 2 weeks. Two weeks later I receive a phone call to reschedule the appointment for another week because they don’t have enough technicians. A week later, when I returned Marc told me they don’t have any loaner available and they only have one technician working. If that was the case, they should have plenty of loaners available and it’s very blatant they’re giving me the runaround. When I asked Marc why he didn’t notify me, he responded “I didn’t know you were coming” - so much for service advisor. This happened under their supervision and negligence on their part - they showed no remorse. It is apparent they don’t intend to fix the sunroof because is to complicated for them. The first day I took the vehicle to rectify the issue with remote key not detected, Marc Scalera called me and told me that they picked up an error code on my MMI and for them to fix it is going to cost $1,000, but today is my lucky day and they will do it for $750. I told Marc first of all I didn’t bring the vehicle there for that and second of all there nothing wrong with my MMI, he told me that it has the potential of going bad. Think about that - would you pay $750 because “it has the potential of going bad?” That’s your definition of a SNAKE OIL SERVICE ADVISOR.
For the record three months later the MMI is still working for the simple reason there is nothing wrong with it and it’s working like a charm. I challenge Jim Desimone (General Manager) and Brooke Canty (owner) to call me so I can elaborate. Audi of Newton continues to say how much they value their customers - well guess what? I’m the customer - show me, walk the walk. I will update this review in the future.