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Was told 18 mbps would be sufficient. However I feel I was lied to. I still have the same issues as I did with Time Warner. I went from 20 mbps (Time Warner) to 18 mbps with at t. I was also told that 18 mbps fiber optic would be like triple the speed of 20 mbps from time warner. The salesman flat out lied. I will be sure to let everyone I know of Deceit use to get business.

Thankfully for me I had my computer man work on the interconnection
I had to sign up for the bundle phone and internet, I did not get a modem because when I had signed it was not mentioned so was surprised when I had just received just two cables and a c/d in my welcoming package, And with that along would impossible for me to handle so was very happy to have my computer expert with me now it took him 1 hour for him to hook it up after talking it through with the tech, since I had luckily still had and not dumped my old modem so without that would be without internet. I feel that I was given at the time of signing up various misleading quotes but I have internet now but have to get land a line phone and since I have a one line jack in a very old phone socket which now my modem is using will have try to convert that line into two lines so that I can have now both internet and phone. Because if I just have for a stand along internet will be charged $57 compared to $52 for both. But at the time of signing it was supposed to be $34,95 but the sales office had gotten it all wrong because when I had spoken to the billing dept that sales promotion didn't exist and was no longer honored any more, So in reality I had signed up thinking I was getting that price for the internet only, but that didn't happen because i had been given wrong info, so am now in a bundled deal for the phone and internet. Not happy but have to go with it for now..

I called and ordered internet service only. My install date was scheduled with a two hour window. On the install date, I took off work to meet the installer at the house. He never showed and never called. I called AT&T , the customer service rep explained that since I wasn't home when they came, they would have to reschedule. Mind you I was home the entire two hour window. The next day the installer shows as promised to install Internet and phone ! Mind you, I only ordered Internet, but thought maybe the phone was necessary. No I only needed the jack, which I had. So I called, feeling like the company was a day late and a dollar short ! They lowered my monthly bill and waived the install fees. The service has worked fine, I've had it two days now !

I recently tried to set up telephone and DSL services for a future date at an address in Reno which we have leased beginning in late June. I started with the AT&T web site but it would not complete my order. I tried using the on-line chat for about an hour but the rep couldn't suggest any way to make the web order work. I tried different browsers but nothing worked. Finally, my current provider, CenturyLink, suggested a service broker called Movaroo and they were finally able to process my order with AT&T. The following day I received an email from AT&T Services that said they were unable to process my order and to "contact us at: 888-573-4107." The rep that I got was totally incompetent and said that my order could not be processed. I asked to speak with a supervisor and was blown off. Eventually I was transferred to "customer service" with the exact same result, total incompetence and disinterest in helping me understand what the problem was with the order. The next day another attempt at telephone support was made by my wife and eventually she determined that the problem was that the existing AT&T service at our new address had not been disconnected. We contacted the landlord and then the existing tenant and requested that they place a disconnect order for the date they were scheduled to move out of the house. They did this and then we tried to confirm our order for after the disconnect. AT&T support reps could still not handle our order nor could they give us any details about the order nor could they confirm that it even still existed. We were told to call back after the Memorial Day holiday. And, that is where we now stand .... in limbo. Thanks, AT&T for the most miserable experience we have ever had in trying to order phone services.

Installer was on time and fast

I have enjoyed the experience of att so far, but I am having trouble with online gaming through the router and saying there is a NAT error and I've never had this happen through other providers. The call center was not helpful at all. They wanted me to ok a waiver to allow them to open portals to make it possibly work, that would leave all my electronics open for attackers that I was not ok with. Att should be responsible for there devices that are not up to par from installation. The technician that did the installation was amazing. His name was Gracia from Nashville Tennessee that came up to clarksville Tennessee. He went above and beyond duties to make everything work. I would recommend him to anyone. He was awesome and deserves an accommodation.

Very impressed with installation personnel and service.

I was told by the salesman on the phone that I could provide my own Gateway and save $9.00 per month. I went out and bought one. The installer told me I could not use it. WHY?

I called At&t for the Uverse package, including phone and internet, got all signed up and was told the next day that the Uverse wasn't available in my area and I was getting Dish??? When I complained, whoever I was talking to told me they would send me $50.00 certificate. I still haven't received that.

Then I got the modem for the internet and found out that I had to install it myself. Are you people insane? I am 66 years old. I don't do installation!!!!! So far I am not a bit happy with AT&T!!

After contacting ATT sales for new customers, I discussed Uverse packages/services for our new home. Shortly into our conversation the rep asked for my cell # in the event the call was dropped, which it was (more on that later) i decided on the package that fit my needs/budget and agreed on price after confirmation that HD service was included and that a few of my favorite channels were included as well. I was assured an email would be dispatched to confirm my order and agrred pricing. About that time my call (ATT service provider) was dropped on their end....i waited...and waited...and waited. No call back to confirm order, no email confirmation either. Upon installation date my technician (good guy) starts my install and says he notices the work order dosent include HD, and is that correct? The channels that were represented by their agent as being in package are not. He outright lied and misrepresented the service. Talk about frustration and a huge waste of time. Long story short, ATT Uverse was a joke, save yourself the frustration and go with another provider.

Why do you ask me to give a review of my new service when it has not started yet? How about giving it a month or two!

I was expecting a better customer service experience than I had at Comcast but instead all I received was lies and manipulation. When I signed up for Uverse the salesmen took my credit card and signed me up for a service that AT&T does not offer called Frontier Secure. No one at ATT know why he did that but it was theft and fraud yet no one is looking to do anything about it. I was lied to several times in regards to an install date. My first two install dates have come and gone and I still do not have this service.

No notes are ever added into the system and I have to explain my situation over each time when I call which is often because again, I still do not have service.

The way this has gone I do not believe I am going to move forward with this service because if this is how they treat new customers I can only imagine what happens when you're signed up in a long term contract.

I would not recommend this service to anyone.

I had a great experience while setting up my new account. The customer service rep was very energetic and seemed to enjoy her job. Which is refreshing to see with declining service in today's world.

We had a slow start but the overall services I've received I like my internet worked thru the rain (which I'm not use to) and my channels are perfect they fit every critia I need Thanks At &T I hope we have a great continued service!!!

RECEIVED 2 calls reminding of appointment....and Representative was actually there on time....Seriously!! I could not believe it. Then, we were off to a good start. The Service Tech knew exactly what his job involved and had all the correct answers to my questions....his name is Brent! Very polite and professional. He had to go up in our attic to get our install started and he never complained - very hot up there! Once he got our service as far as he could, he asked their dispatch to get the engineer...took only about 20 minutes before he was there and finished.. BEST INSTALL EVER!!! WE LOVE OUR U-VERSE! THANK YOU AND BRENT FOR A GREAT JOB!!!

as long as my service stays on if i pay my bill im happy with the service. Cant say the same with twc.

I am disappointed that I have had to have 2 additional calls to get the services working properly. Getting knocked off line still occurs ..... It happened at 7:34 pm and also shortly thereafter interrupting the feed of the hockey game.
Yes I am wondering if I made a a bad choice.

I lovw the service i would tell my friends about it

Service is as advertised good internet speed customer service very good