Aspire Furniture Anmeldelser 

Ordered a bed from Aspire which arrived by the time stated and was very easy to assemble, the aspire wool top mattress is extremely comfortable too, highly recommend!

Brilliant mattress and bed the quality is spot on delivery fast and very cheap compared too other company's would highly reccomend

Thanks

Aspire and Argos - a terrible combination.
Ordered bed in-store 14th December. Told 3 weeks delivery. 5 weeks later still no bed but according to the app it was delivered on the 11th. Contacted Argos 3 times to be told to wait 48hrs - on each occasion, no one either from Argos or Aspire has responded. Argos chat is a joke, cannot be taken seriously. Emailed complaint to Argos and again nothing from either company. £510 for a bed that I don't have and can get no one to address the issue. What do you actually have to do to get sense out these organisations? I will never order anything from either again. Frustrating isn't the word to do it justice, but I cannot afford to just forget about it.

Hope I could have give a 0 star. They are fraud. Ordered a single bed with a matress. Bed came like a toy. Parts missing. Very bad quality. And matress is 💩. I had to order another matress and they charged me £55 for the matress.
You rather buy stuff from Sunday market than this scammers. I’ve emailed them but they don’t give a damn. Not even a reply.

I ordered an Aspire mattress from Debenhams on the 16th December 2024. It still hasn't arrived and I'm getting the run around from Debenhams saying that they have contacted the senior team at Aspire but Debenhams haven't heard anything yet from Aspire. It's beyond a joke now that neither company seems capable of communicating between each other if there is a problem. Absolutely pathetic customer"non" service.

Dreadful company. Bed is poor quality, machining is awful. It barely fits together. It came with loads of damage. Also, the claims of being handmade in the UK are lies. When I challenged why the bed wasn’t checked for damage before send they told me it came from China. Drop shipping marketed as UK - do me a favour! The company has know stopped responding …

We ordered a small double bed through Wilko and it arrived damaged so we sent it back and requested a replacement and this also arrived damaged. We ordered an Aspire small double mattress through B&Q and we’ve opened the box to discover that they sent a single mattress not a small double. They are extremely rude and unhelpful with replacing the mattress and I am still waiting for this to be resolved. I currently have two damaged beds and one wrong sized mattress with no offer of a refund and no replacement. This company seem unable to get anything right.

Purchased a Super King ottoman bed from Aspire via Argos and from ordering to delivery this company should be AVOIDED. Living in the Scottish Highlands I was made to feel by the Aspire 3rd party delivery company that I was disconnected from the UK and delivery was over 14 days late. Horrendous customer service, awful communication and rude management.

This is a very poor quality made bed, the side panels for a super king bed are very thin, the supporting frame padding is so thin and has no benefit to the bed. The headboard makes a horrendous if you lean on it with the mildest of weight. The gas struts that operated the bed were unsuitable and unusable for my basic (within weight limit) super king foam mattress. After contacting Argos they advised I was entitled to a refund before collection of the bed but after speaking with Aspire they refused until the bed had been collected, although the ottoman part of the bed was unusable.

The 1st Aspire colleague I spoke to advised me the gas struts that had been sent were incorrect, only to be then told very rudely and unprofessional on the telephone by a further colleague (a manager) that this was not the case but they would send alternative stronger struts. They did send new ones but these struts were still not suitable for opening the ottoman bed.

After purchasing even stronger struts from an independent company myself I can now use the bed.

Horrendous communication, awful customer service skills and very poor quality beds.

My bed arrived broken and glued in places, My bed had parts missing, I contacted customer service through Amazon and had a terrible time getting any response to fix my issue, I was sent the wrong part. I then called up and was served by "Micheal" who was extremely friendly and tried to fix the issue. I was then sent the wrong replacement parts once again, this time for a entirely different bed. I had to reach out for support again, as I have no bed and am sleeping on the floor. This time Micheal apologised, and sent the parts out again, but this time result! It actually fits as far as I can tell.
All I can say is, Micheal if you're reading this you are the only reason this is getting a three stars. You are 5 stars, the warehouse? Not so much. If Micheal hadn't been so nice this would be rated a flat 1 or lower if I could.

I want to say a Big thankyou to this company. My Super king headboard arrived today and I was not disappointed it exceeded my expectations. It was delivered much earlier than originally advised on it was securely wrapped. The quality of this head board is unbelievable. No damage to report. Also I only sent off an email yesterday (29/08/2024) to enquire who the carrier was within exactly a minute after customer services responded with advice. So well done to all. I know compared to other reputable bed companies I got a Real deal with Aspire furniture and literally saved hundreds of pounds!
This is a genuine reply
Order number 37004
Malcolm spinks
Brighton

I would give this company a 0 star if possible. I ordered a superking bed frame. I had multiple issues with the right parts being delivered. Once I was able to assemble the frame it became clear how poor the quality was. The ottoman function only lifts if you have two people standing there to ensure it doesnt fall down. The slats keep breaking and popping out. The mattress therefore dips. I am having to replace this at my own expense. AVOID THIS COMPANY

Shocking product was not as described - poor customer service - take your money abd run dont resolve issues and ignore customers concerns avoid this company, worst experience ever still no resolution

Purchased an aspire bed through brand alley, we love it! It was so easy to assemble and it's looks great! After a couple of months there was a fault with a part. They were so quick to get in touch and sort the issue out. The lady from the customer service was lovely and the part we needed turned up in less than 48hours. Couldn't be happier with the service or the product!

Purchased a bed from these guys a few years ago and I had damaged a couple of the slats whilst doing some diy aswell as one of the piston arm mechanisms.

Reached out to Michael C in customer support who was extremely helpful in helping me resolve the issue. I obviously needed to pay for replacement parts but it was just a simple email to get the issue resolved.

Thanks Michael for all the help.

Terrible Company, they sell rubbish mattresses that are not fit for purpose. AVOID

We are happy with our new mattress Pure Relief, it's good enough for the money. Thank you Aspire for the great communication and quick response.
Best Regards
Ivanov

I was so impressed with the customer service of this company. We bought a wooden bed frame and there was a thin rod missing from the box. When I called it was instantly sorted by just giving my postcode. The kind gentleman organised next day delivery. 5 star service!

Great customer service from Aspire. The bed and mattress took a little longer to arrive than I hoped, but they kept me updated on the delivery timetable and explained the delay. When the bed arrived I had a question about assembly and they replied to my email within an hour with very helpful tips on how the bed should be put together. My only niggle is they couldn't take away the old mattress.

Hello,

I have tried calling you many times now and your line is either blocked (by you deliberately) or the music plays for hour and hours and nobody answers.

I have purchased two mattresses, one king and one single.

Since you have not replied to my email, nor phone calls, I wish to cancel my order for a full refund immediately. You have not supplied the dispatch order nor tracking number hence the order has not been fulfilled and therefore delivery charge is not applicable either to this refund.

Thank you

The orders are

Order Reference 30802 - placed on 31/03/2022 single £279.20
Order Reference 30785 - placed on 29/03/2022 king £439.20

I should have checked TRUSTPILOT reviews before purchase, my mistake

Excellent quality beds, comfy an looks good