Ascrono Anmeldelser 

12
•
TrustScore 4 ud af 5

4,0

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Virksomhedsoplysninger

  1. Elektronikfirma

Skrevet af virksomheden

We develop unique premium quality products to simplify and increase performance in your work.


Kontaktoplysninger

4,0

God

TrustScore 4 ud af 5

12 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har ikke besvaret negative anmeldelser

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,0

Alle anmeldelser

(12)

11 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Ascrono docking station - a choice with no regrets

As far as the product is concerned I cannot praise it enough. I've used all kinds of docks with virtually every generation MacBook, but I can safely say that this is so far by far the best in terms of how easy it is to use, how solid it feels, how upscale the materials and finish appear, and how well it complements my Mac workspace overall. Clearly my recommendation for everyone who values design just as much as they value functionality and solidity.
Concerning customer services and communications ASCRONO is taking things to a new level - at least compared to all my previous experiences with both top-notch big players as well as smaller startups. Hardly have I felt this valued as a customer. And there is really not much else I can say about this experience.

22. maj 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Good Customer Service

I had ordered an Ascrono dock which arrived, dissambled, with screws that simply would not hold, so it was impossible to assemble. I reached out on support, and heard nothing back after a day or two. However, I now suspect this to be due to the timezone difference.

To their credit, once they did respond, they couldn't have been more apologetic and helpful, they advised that this was an anomaly, and that all docks should arrive assembled, and have since issued a new dock to be shipped to me ASAP.

Every company has problems, because we are only human, and nothing or nobody is perfect, but what makes a good company stand out is how they deal with issues when they inevitably rise.

I had originally and prematurely written a negative review, and I regret allowing my frustration and impatience to cloud my judgement. I've since removed the 1* review and feel Ascrono fairly deserve a 5* rating as on this occasion, whilst something went wrong, they stepped up and sought to put it right.

I'm looking forward to receiving my new dock. Thanks Ascrono.

17. juni 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I requested a refund

I requested a refund, didn’t mind the return shipping charge. Tracking shows product was received, but still no refund. I contacted support for an update, and crickets. Now I’m out of a dock and $200.00!

I expected to receive a response within 24 hours …. 3 emails later and nothing!

15. april 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Product Failed, Company Disappeared

I purchased a MacBook dock from this company along with an extended warranty, expecting peace of mind and reliable support. Unfortunately, the product stopped working while still within the warranty period.

When I tried to claim under the warranty, the experience was extremely disappointing. The support team completely stopped responding to my emails, leaving me with no resolution or assistance.

This feels very misleading, as the warranty appears to be meaningless if it’s not honoured when needed. I genuinely feel cheated and let down by the lack of customer service.

I would strongly advise others to be cautious before purchasing from this company.

26. marts 2026
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Returns will cost you.

Just be aware that if you buy something from this company, they will make you pay for the return, contrary to distance selling / consumer regs.

7. januar 2023
Uopfordret anmeldelse
Ascrono-logo

Besvarelse fra Ascrono

Hey Mark,

thanks for taking the time to write a review!

I understand that you are frustrated about having to pay the return shipping fee for your order. I’d love to explain the reasoning behind this policy.

When customers return products, it causes costs for our business such as inspecting, restocking, reworking, and in the worst case disposing of the return. As a small business, it is especially hard for us to absorb these costs. When the volume of returns becomes too high, it can lead to rising prices for future customers.

Over the past years lots of e-commerce companies have introduced return shipping fees again, as the amount of returns kept increasing to uneconomical levels.

Additionally, the environmental impact of returns is a major concern for us. Unnecessary returns can lead to an increase in shipping volume and waste. While we do not currently promote ourselves as an environmentally friendly company, we take it into consideration in all our business decisions.

By charging a small return fee, we hope to encourage more conscious buying decisions, reducing the number of unnecessary returns, and ultimately lowering costs for everyone (incl. cost on the environment).

We do have local warehouses for most countries we sell to, so a return in your case to our local UK warehouse should not have cost a lot. We're working on lowering return fees in the future by negotiating better rates with couriers. (Please refer to our shipping policy for up to date information)

That being said, in the unlikely event that your product has any kind of defect, technical issue or is not as described on the website when you receive it, we take care of return fees and will happily help exchange your product or offer alternative solutions. (Email us with pictures of your issue or defect at support@ascrono.com our team will help you out in 24 hours or less)

By UK law (distance selling regulations), online stores are required to allow 14 days for returns (we offer 30 days). It's not required for the merchant to cover return shipping fees when stated in the return policy.

Tobias, CEO Ascrono

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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