ASB Bank Anmeldelser 239

GOLDY SUCKS

Frustrating answer phone service, when trying to call ASB customer services line for human help. Let's try getting one step ahead again....#annoying

I received an email from these loserss today asking where an who I get my money from I then answered the question an they had the check to ask me to get those people’s financial information an asked me where they get there money from ?! the fkn CHEEK of them that’s against the law an extremely personal to ask me about Someone else’s personal information. Wtaf

Awful overall experience. As a former banking consultant myself, not impressed at all, and I'll stick to my current banks.
Looked at getting a small 1k credit card. Needed to open up a bank account (including all AML verification processes of course) via their online system, before I could even do an application. Did this, fine. Then attempted to do a credit card app thrice online, came up with error messages each time. Submitted multiple messages to get this sorted. Was advised to have an appt over the phone with a banking consultant. He practically forced me to do the 'customer needs review' even though I said all my needs were sorted, I have insurance, savings, kiwisaver, mortgage, etc., and I just want a small backup credit card. Said my name a billion times (attempting to build rapport and, frankly, annoying). Did the full application, sent a billion documents and payslips (far more info than should be needed for a simple card, at least for a conditional preapproval) and got declined. I have a minimal mortgage, steady income, and save regularly (consultant even sent me an email re investing!!), low expenses and a small mortgage. I asked why I was declined, to be given some vague response about having negative 'monthly uncommitted income'. Asked how the bank had come up with that, given they want my investments moments ago, can see my proof of savings etc, and I have $200+ spare weekly to save. Given no response to this. Consultant advised he could start a new application, fine. Then wanted all my recent statements again (even though he had them from a week ago). Biggest waste of my time. Disappointing, as I was hoping to like the yellow bank, and would have considered moving other business there! Will stick to Kiwibank and Westpac.

I'm trying to get a loan with this bank and I went online, send a request. Somebody called me saying a lender will contact me on a schedule date and time. When that day came, I had a call in the morning to say that the person was sick so they needed to reschedule for the following week, and on that new scheduled day I didn't receive any call at all. No call no email saying anything. This tell me that you guys take your job pretty seriously and you put your clients ahead.... BS!!!!
Worse bank ever. I should keep with Westpac, they are very professional and respect their clients.

I have a home loan with ASB. I had a few questions about my mortgage and just wanted an email address so I could get clear written answers. This turned out to be impossible.

I tried the secure messaging app — nobody would give me an email. One response actually said “I’m not qualified to assist with this query” — as if it takes special qualifications to provide an email address for the person handling my mortgage.

It wasn’t until I got so frustrated that I started sending annoyed replies (yes, calling them idiots) that someone finally called me. But I don’t want to call — I want written communication for my own record, and I want to do it by email like a normal business in 2025.

Even on the call, I got the impression that I was the problem for wanting something so basic.

ASB: you already know my account, my mortgage, my identity — why is it so hard to provide a direct way to ask questions in writing? Get your customer service sorted and actually listen to your customers.

I needed to do a complex financial transaction on behalf of my 96-year-old father. The bank he had been with for 60+ years, ANZ, were absolutely useless and had no interest in helping. When I went to my bank, ASB, they went out of their way to be helpful during what has been a very stressful time for me and my family. Maree at the Papanui, Christchurch branch was exceptional. I am very happy with the service from ASB.

Terrible customer service! 5 months later I cannot still use my bank card! No one wants to assist. Everytime I raise a ticket. They just close it off without solving the problem and tell me to call. When I call…I don’t get any assistance either!

The new premium banking service is a joke. They made existing customer enquiries so difficult that I am now considering moving all our banking and loans to another bank.

Asb bank are crooks shame on u!!!! Took my sons money for his medical treatment without even letting me know first.

Dont use asb bank they are thieves.

Mei from the credit control department service was very rude.

Their response time is so bad. Took two weeks of backward and forwards messaging for them to tell us to phone the local branch, which is a joke because when you try and phone, you end up going around in circles and then being on hold.

Worst bank I've ever worked with.
No support whatsoever, not user-friendly.
Doesn't work with any language other than Dutch.
I'm still trying to close the account I opened for my daughter because we're leaving Holland and going back to our country. As my Dutch isn't perfect, I sent an email in English, and their first sentence in the email was "As a Dutch bank, ASN Bank corresponds and services its products in Dutch. It is possible to translate this mail by copying the mail into Google Translate. We do want to warn you that Google Translate may not provide an exact and correct translation."
I've tried all the means I've been given and I've sent all the necessary documents more than once, I've called customer service several times and nobody helps me. I'll have to take legal action to get my money back

Your account becomes locked after just two failed attempts, and the only way to unlock it is by visiting an ASB staff member in person. Accessibility is a major issue, as the central branch. the only branch where accounts can be unlocked, is closed on Sundays. This can cause significant problems, especially if urgent payments are due.

From a software engineering perspective, this reflects poor design choices. There are many alternative validation and verification methods available, yet ASB relies solely on in-person assistance. which is both inconvenient and unnecessarily restrictive.

ASB bank by far has the most helpful staff and user friendly customer service. Especially the 2 young women at they Taranga, Bayfair branch Jasreeth and Bobby. They where so helpful in getting my husband and myself stared up and went the extra mile of making sure everything everything was clear. If you wanting to make the switch, ASB Bayfair staff are the best.

My mortgage broker and I have been working closely with ASB on my First Home Loan application. After several weeks of processing, I was informed that my application has been declined due to my secondary employment.

This outcome is both disappointing and confusing. My casual secondary job not only pays a higher hourly rate than my full-time role but has also significantly increased my overall income. The reason I took on this second job nearly two years ago was to accelerate my savings and achieve my goal of buying a home sooner. Over the past two years, my combined income has exceeded $200,000, as confirmed by my IRD tax summary.

I currently have a $135,000 deposit and an accepted offer on a $550,000 property, requiring a $415,000 mortgage. I am struggling to understand how and why my secondary employment has negatively impacted the assessment of my application. From my perspective, it should strengthen my financial position—not undermine it.

Trying to get a hold of anyone is frustrating, over explaining it to a robot just to be put on hold for 20 minutes. Just gave up in the end

I had to call from overseas to get assistance for my bank account and after 30 minutes of continous recorded message nobody answered.
That's a shame! I have no idea about how much I spent!
The assistance for people residing overseas is horrible.

Hello There, This is christian and i'd like to submit my best experience communication with ASB BANK in this last wednesday about on my personal loan and already approved, They are very understanding and smooth transaction, a lots of offer anything humble and kindful especially when their are talking in to customer very calm and easy to communicate with ASB BANK Managements and all. Thankyou So much Godbless.

Service is constantly down without warning and not giving you access to money In your accounts.

A fine teller, Sheryl.
Had a complex set of transactions, at Westcity ASB, and received great service from teller Sheryl. She went far beyond my expectations.

50+ years means nothing to ASB, all they care about is the $1.45billion profits. I made a complaint twice that I had been scammed by a tradesperson and the account manager did nothing. Let the perpetrator have a spending spree with thousands of dollars of our money. All they could do is say sorry, but it's not our responsibility. Completely the opposite to the caring image they portray on TV about helping its customers to avoid be scammed. Extremely disappointing.