Arozzi USA Anmeldelser 

Ordered a "Limited Edition Sabaton" Chair from them. The order for that chair was confirmed. 2 weeks later, according to them, the shipper had the package in their possession - a lie, because it never left their warehouse. 3 weeks waiting and they still said shipper had it - a lie. Then they finally fess up and say they "ran out because it was Limited Edition". Terrible company! Do not order from them! Still waiting on the refund.

I would avoid doing business with this company. Their gaming chairs mechanically fail due to cheap material and poor design. On top of that I have attempted several times to get a response from customer service to initiate a warranty claim with no response.

I have an Arozzi chair, and the seat base broke. I was not within warranty of purchase and simply sent an email to their team with details of the weak point in hopes that they could benefit from the information. I had already disassembled the chair and explained that I would be making repairs myself, which were more than doable.
*** In response their team reached out and replaced the seat base no questions asked!! They took care of everything and within a very timely manner.

Recently purchased an Arozzi chair from the Milano line. Wasn't expecting much at the price point, typically chairs selling around the $200 dollar mark are marginal at best when it comes to comfort and quality. This chair surprised me. It is well built and very comfortable. Padding is quite good, the chair itself is very solid. Only issue I had was with an errant upholstery staple in the top of the backrest. I went to their website, filled out the customer service form, and sent over a couple of pictures. Within a day, they got back to me and informed me a replacement backrest was being sent out, which arrived a couple of days later. No arguing, no back and forth, no nitpicking. Overall, I am extremely pleased not only with the product itself, but the post-purchase support as well. Cannot recommend them enough.

Like to give a special thank you to Brian Hutchins for the great customer service when I needed it the most I will be a loyal customer of arozzi from now on 😊

After a very fast response to my initial complaint - CRICKETS! Nearly two weeks after the complaint and initial response, they have NOT responded to three follow up e-mails! They have permanently LOST a customer!

Ordered a gaming table the arozzi arena and paid for shipping and the item did not arrive in time for what I needed it for an evening of pc gaming with friends in town it was our last time together for a while

Purchased an Arozzi gaming chair December 2017. January 2020 the wheelbase collapses due to poor design and metal fatigue. Arozzi answers my email with a solution that they’ll send a part and I perform the repair. They want me to pay for the part and shipping. Only one month out of warranty. The chair is now at a mechanical engineers office for an opinion and I’ll make a YouTube video about the experience once the chair returns. I don’t want to hurt anyone’s business. I just want to let others know this could happen to them.