Tristan and his team were excellent. Their online booking system let us know when his staff member would be arriving, and we were kept up to date. The undersink filter he installed has transformed... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great service from a freindly team. A family run business supplying quality products at competitive prices. I've been buying salt from Aquasoft for years and when my Harvey softener needed replacing a... Se mere
Virksomheden har svaret
Great team in Aquasoft, totally satisfied with my sofa water in my new home. Tristan is so professional and explained all options very clearly. Neat and clean installation by Adam, he was very pleasa... Se mere
Virksomheden har svaret
Making the appointment with Aquasoft was very easy and confirmation was given expertly online on my mobile. Reminders were sent before the appointment date and the Aquasoft employee arrived on time. H... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Offering a first class service to homes and businesses throughout the South East for sales, installation, service & repair for water softeners, drinking water systems, water coolers & boilers and salt delivery.
Kontaktoplysninger
51 Westgate Close, CT2 8JH, Canterbury, Storbritannien
- 01227 656670
- mail@aquasoftuk.com
- aquasoftuk.com
4,6
Fremragende
684 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Brilliant service and Adam never…
Brilliant service and Adam never stopped working and trying to get things sorted for us.
Highly recommend AQUASOFT 👍
2. januar 2024
Besvarelse fra Aquasoft water softeners
Thanks so much for the great review Julian!
Swift response to.my request
Swift response to.my request
Engineer arrived at time arranged
13. december 2023
Besvarelse fra Aquasoft water softeners
Thanks so much for the great review!
They responded quickly to the message I…
They responded quickly to the message I left on the phone when I order my Harvey block salts
13. december 2023
Besvarelse fra Aquasoft water softeners
Thanks so much for the great review Myrna!
I inadvertently called Aquasoft
I inadvertently called Aquasoft, rather than Harvey’s, who installed the water softener 1 year ago. The engineer was unable to identify any issue although he did run a couple of tests, which had a positive effect, in that the unit did work afterwards. Due to my error, I was of course charged for the call-out.
8. december 2023
Besvarelse fra Aquasoft water softeners
Thanks for taking the time to leave a review John. We do hope that depite your error in who to call you were happy with our service and that your softener is now working as it should
Great experience from start to finish
Great experience from start to finish; Tristan took a lot of time to walk me through the most appropriate product for our house and the installer - Adam - was punctual, efficient, tidy and super knowledgeable, explaining everything as he worked. From previous experience, I know these guys offer an incredibly reliable service programme.
5. december 2023
Uopfordret anmeldelse
Besvarelse fra Aquasoft water softeners
Thanks so much for the great review Sarah!
Superb service from Aquasoft
Superb service from Aquasoft, especially from Stephen the technician who installed our new softener without any issues in very quick time. I have no hesitation to recommend Aquasoft to any potential new client
7. december 2023
Besvarelse fra Aquasoft water softeners
Thanks so much for the great review!
Driver did not ring door bell
Driver did not ring door bell. Ignored note to leave by side door. Just dumped bags on drive and left.
Poor
28. november 2023
Besvarelse fra Aquasoft water softeners
Sincere apologies - I couldn't see any delivery instructions to us on your order unfortunately but will certainly speak to our driver to see what happened so this doesn't occur in the future.
Highly recommended. Very professional.
Super happy with my water softener. The professional service I cannot fault. The technician who installed the softener was extremely tidy and knew exactly how to complete the task in hand.
Also all of this came with brilliant value for money.
27. november 2023
Besvarelse fra Aquasoft water softeners
Thanks so much for the great review David!
They fitted me in promptly and informed…prompt, honest and Efficient
They fitted me in promptly and informed me of my issues with water softener to get it working! Honesty and efficiency!
24. november 2023
Besvarelse fra Aquasoft water softeners
Many thanks for the great review Andy!
Great service from enquiry to job done.
Great service from enquiry to job done.
Stephen Explained everything to me. Very friendly and professional.
Will definitely use Aquasoft again and would recommend.
22. november 2023
Besvarelse fra Aquasoft water softeners
Thanks so much for the great review!
Exceptional service
Exceptional service. The engineer came at the appointed time did a thorough job including replacing hoses which had perished over time. I couldn’t ask for more.
17. november 2023
Besvarelse fra Aquasoft water softeners
Thanks so much for the great review Kishan!
Brilliant service at v reasonable…
Brilliant service at v reasonable price! Well definitely be using Aquasoft again.
16. november 2023
Besvarelse fra Aquasoft water softeners
Thanks so much for the great review Debbie!
Failure of water softener
Engineer was OK. However i was told that i would receive a text message or a phone call half an hour before arriving. I didn't so got a ring of my bell before i was out of bed working nights. Told that the machine was unrepairable as it was fourteen years old. Was suspicious that he asked for the lid that i had moved elsewhere as the machine was taken away to be disposed. Could it have been renovated and sold second-hand? Maybe. Maybe not. If i had to give a review to Harveys Water Softeners rather than Aquasoft my review would give it one star. They did not want to discuss why i received a £1,400 water bill due to the machine sucking in mains water constantly and it going straight down the drain without me knowing. They told me to contact Aquasoft even though it is their badge on the machine. Beware of softeners not working and no warning of water consumption.
16. november 2023
Besvarelse fra Aquasoft water softeners
Many thanks for leaving a review John. Apologies that you were not called before the appointment. Whilst not standard, the engineer will always endevour to do this when requested but sometimes it is not possible. Please be assured that any water softeners we remove for disposal do get disposed of and not sold on! Happy to see that we have still given you a far better service than Harveys however and your comments have of course been noted for next time.
Very happy with the service I received
Very happy with the service I received
From Aquasoft
14. november 2023
Besvarelse fra Aquasoft water softeners
Thanks so much for the great review!
Professional friendly technician who…
Professional friendly technician who did an excellent service of our machine
3. november 2023
Besvarelse fra Aquasoft water softeners
Thanks so much for the great review!
Arrived as planned with phone call in…
Arrived as planned with phone call in advance.
Carried out thorough service and delivered salt blocks as ordered.
Provided advice re current water softener.
Friendly approach.
2. november 2023
Besvarelse fra Aquasoft water softeners
Thanks so much for the great review Ken!
Besvarelse fra Aquasoft water softeners
Thanks so much for the great review!
Fantastic Service
I left a message regarding the order of some more salt blocks. I received a call soon after and the lady had found our previous request so she knew how many I usually order. It was put through quickly with a delivery date of just a few days later.
The delivery was on time and the driver happily put the bags of salt blocks in our garage for us.
Always impressed with the service we get from Aqua Soft. Highly recommend.
27. oktober 2023
Besvarelse fra Aquasoft water softeners
Thanks so much for the great review Kathleen!
Besvarelse fra Aquasoft water softeners
Thanks so much for the great review Brian!
Fitted new MiniMax water softener and Kinetico RO water Filter system
Fitted new MiniMax water softener and Kinetico Pure RO filter system replacing old products.
From the initial inspection visit to the quote and installation the new products were installed within 2 weeks. First class service and very happy with result.
Significantly better performance from both new replacement products.
The whole team were extremely efficient and in particular Adam, the plumbing engineer who installed everything. Top class job.
23. oktober 2023
Besvarelse fra Aquasoft water softeners
Thanks so much for the great review Pat!
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