aquabliss Anmeldelser 844

Terrible company- sent everything damaged - we returned items and they haven't refunded us the money. I think they are very dodgy. They have no customer service skills, accused me of lying when I said the toilet is damaged. AVOID at all costs.

The initial toilet I had ordered was slightly damaged but Aquabliss sorted it and sent a replacement out with an agreed date. Effective and friendly communication from emails with Scott from customer service. It takes about 1 week for delivery or slightly less. Most competitive price I found online for what I wanted so I was happy to wait a little longer for it. Many thanks for your help,

Excellent service from placing the order to delivery. Full bathroom received within 36 hours. All products arrived well packaged and delivery driver called and updated me on time of delivery. Very pleased with everything and would highly recommend

After ordering our shower door I looked on trust pilot for reviews and to be honest it didn’t look good however the door arrived within 3 working days and I’ve now fitted it with no issues and all complete, at this point in time I have no problem with ordering other items if needed thanks for a decent service…

Great products - friendly staff and quick delivery - would highly recommend

Great customer service and products received are perfect.

Great range of products, found Jordan to be very helpful and knowledgeable when looking to fit out my new bathroom!

Ordered a new bathroom suit from here. Great customer service from start to finish and delivered in good time. Would recommend to anyone buying bathroom items and would use again.

After speaking to the customer service team especially jordan who was knowledgeable and helpful with helping me decide on exactly what i required
The order turned up super quick and now been just been fitted I’m so happy with all the products they look amazing
Thank you for a smooth stress free process

Absolutely disgusting company. It's been 10 days still no product. Customer service useless and dare to say what you have to do. I wish I never put an order. They say they sglhipped it but there is no tracking number whatsoever. Built a company lies and poor service

Extremely bad customer service.. the mirror case arrived with defect on the mirror. Request to arrange return and customer service representative assumes I
that I have damage it while installation and refused to return it.

Complete lack of customer service and attitude to resolving the issue at hand.
Broken parts delivered and now struggling to get replacements

Avoid Avoid Avoid. The rudest and downright disrespectful company I have ever dealt with as a property developer of 10 years plus. Ordered a shower screen and base. Waited a week before unwrapping the packaging to discover a chip in the front of the base. The chip was imbedded in the packaging as I able to show on photos I sent to them. I was then asked to send pictures. There response was that I should have checked on delivery. I trade a lot so I know I have 30 days legally to return it under trading standards. This vile rude company then tried to get out of the return saying the tray was dirty and had been fitted. Then proceeded to lecture me on trading standards when they are clearly wrong as the shrink packaging is clearly still attached so they can just want to avoid sending a replacement which I would have been happy to pay the postage. I’m pursuing them with trading standards.

Ordered a walk in shower at an absolutely amazing price , plumber couldn’t believe the quality of the fixtures and fittings
Ordered on a 4-7 working days service and was delivered on 3rd after a call from the courier company
Customer service team go the extra mile to provide a smooth stress free service

AQUABLISS
After ordering a shower enclosure from Aquabliss I received an email on 19th January advising me my order had been dispatched, however I did not hear anything further. After emailing the company several times regarding delivery of my order Aquabliss gave me three confirmed delivery dates but my order was NOT DELIVERED ON ANY OF THE DATES. Thinking I would never receive my order I asked them to cancel my order but Aquabliss just threatened to deduct at least £110 because it was out for delivery (nothing in their t&c). My order was finally delivered on the fourth attempt (with only hours notice) but it was delivered to the wrong address in another street. I was only aware my order had been delivered when the owner of the property drove to my address to let me know my order had been delivered to his address. This was a pallet delivery and I now have the problem of getting my order to my address. I ordered my shower from Aquabliss on 18th January and it was eventually delivered albeit to the wrong address on 6th February. Obviously I will not place any further orders with Aquabliss. I do not recommend this company and based on my experience would encourage others to find an alternative bathroom supplier.

Sorry to say that the Shower tray was damaged and basically told us we had damaged it and called us a liar when tried to point out it must have happened when being loaded to pallet of prior to that.
Kept quoting pallet was ok, driver took photos, we should have unpacked everything in font of driver and reported issues etc, we are not using straight away so how much more damage would be caused unpacking everything and not storing is wrapped up. Only company I have had appalling service from in years and certainly won’y be using again

Terrible experience. Shower supplied with a part missing (showerhead connecting bracket), and another part damaged (showerhead had 2 significant dents. On notifying the company they immediately challenged my honesty, asking for 'proof' that I hadn't lost the part and damaged the shower head myself. It took 2 months and countless emails and phone calls to get the problem solved - including return postage a my own expense.
For the sake of your mental health avoid Aquabliss like a virulent new strain of covid!!

Great service bud great quality considering cost was lower than other companies
Brought the double vanity unit in flat pack
Must say highly impressed with it
Thanks

The knowledge the people have to deal with problems, the expertise to understand what the customer requires and the ability to act quickly.

I ordered many items for my new bathroom (Mirror, tap, furniture unit radiator, shower and shower screen) at the end of august 2023 with Aquabliss and was extremely pleased with the delivery times and the products themselves for the price we paid. We had no issues just a good experience of items being delivered quickly and the items looked great once fitted. Everything delivered in good condition.