Aquability Anmeldelser 336

TrustScore 4.5 ud af 5

4,6

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

The engineer arrived at the agreed time, started straight away new shower deliveries arrived and they took the bath and old shower away. Worked throughout the day keeping me up to date as to how it wa... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Shower kit delivered at the time stated by friendly workmen. Shower was fitted at the time stated by a very efficient, friendly engineer. Work completed to a very high standard. Finally the debris le... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

The fitter was friendly, polite and he went above and beyond to ensure the shower was fitted perfectly and ensure it worked perfectly for me, also he left my flat clean and tidy. Plus delivery and... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Very good so pleased with the results all of the staff were excellent and very efficient our thanks go to all of them

Virksomhedsoplysninger


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

336 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

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Bedømt til 5 ud af 5 stjerner

Good quality and good installation

Right from receiving the brochure to making an appointment to installation it went smoothly and at a good speed. Our fitter, Stacy was quick and cleaned up after himself and kept us informed as to what he was doing. Would highly recommend AquAbility to family and friends. Well done !
Valerie Perrett KENT

9. oktober 2025
Aquability-logo

Besvarelse fra Aquability

Hi Valerie,
Thank you so much for this lovely review! We're absolutely delighted to hear that you are happy with the new shower and with the service you received from Aquability.
Thank you also for the kind words about our installer, Stacy, which we will be sure to pass on.
We really appreciate your feedback and the recommendation.
Warm regards,
The Aquability Customer Service Team

Bedømt til 5 ud af 5 stjerner

New shower installation. fitter who worked nonstop…

Very pleasant fitter who worked nonstop to fit the shower. Everywhere was clean and tidy when he left, and the following day all rubbish was removed. Sliding door squeals a little, but hopefully this will cease as the unit is used more.

14. oktober 2025
Aquability-logo

Besvarelse fra Aquability

Dear Mr Dawson,
Thank you so much for this wonderful review. We will pass on your kind comments to our installer, Mark and will also arrange for our
Regional Field Installations Manager, Jamie to visit you again to check over the installation and address the issue with the sliding door "squealing" if this has not since eased.
Please expect a call from us to arrange an appointment in the near future. We do not want anything to detract from your enjoyment of the new shower!
Kind regards,
The Aquability Customer Service Team

Bedømt til 5 ud af 5 stjerner

Totally professional

Totally professional, totally reliable. I would recommend your company to anybody. I am completely delighted with the service you gave me. Thank you.

14. oktober 2025
Aquability-logo

Besvarelse fra Aquability

Dear Valued Customer,
Thank you so much for this wonderful feedback! It's lovely to hear that you are happy with you new simplicity bath and with the service you received.
We really appreciate your kind words.
Thank you for choosing Aquability and recommending us.
Warm regards,
The Aquability Customer Service Team

Bedømt til 5 ud af 5 stjerner

I was kept informed every step of the…

I was kept informed every step of the process and I am delighted with my new bath.

9. oktober 2025
Aquability-logo

Besvarelse fra Aquability

Dear Margaret,
Thank you for this fantastic feedback! It's great to hear that you were kept informed throughout the order process and that you are delighted with your new walk-in, lie-down spa bath.
Thank you for choosing Aquability for your bathing needs and for taking the time to share your experience. We really appreciate your custom and recommendation.
Warm regards,
The Aquability Customer Service Team

Bedømt til 4 ud af 5 stjerner

Good workers

Good workers
Just didn't fill holes in where previous shower door fitted

1. oktober 2025
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Besvarelse fra Aquability

Dear Dorothy,
Thank you so much for your positive review. It's great to hear that you were happy with our installers overall, though it was unfortunate that they neglected to make-good the screw holes left by your previous shower screen on the day of installation.
We apologise for this oversight and appreciate you recommending us in the circumstances. We trust that you are even happier now that we have returned to address the issue and thank you for your patience and understanding.
Warm regards,
The Aquability Customer Service Team

Bedømt til 5 ud af 5 stjerner

Quality goods and quality tradesmen

Quality goods and quality tradesmen. The goods were delivered on time. every thing was done in a day. All the packaging and old stuff was cleared away. It all works well and looks brilliant. Can not be faulted.

7. oktober 2025
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Besvarelse fra Aquability

Hi Kevin,
Thank you so much for this wonderful feedback! We're delighted to hear that that you are both pleased with the quality of your new shower module and with the workmanship of our installer, Danny. We really appreciate you taking the time to share your experience.
Warm regards,
The Aquability Customer Service Team

Bedømt til 5 ud af 5 stjerner

Very good customer service and installation …

Very good customer service and installation well executed by Alex, exactly as I expected when I placed my order. Would recommend the company.

25. september 2025
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Besvarelse fra Aquability

Dear Patricia,
Thank you so much for this wonderful feedback and 5 star rating! It's fantastic to hear that you are happy with the new shower installation and with the service you received from the team and our installer, Alex.
Thank you again for choosing Aquability and for recommending us to others. We really appreciate it!
Warm regards,
The Aquability Customer Service Team

Bedømt til 5 ud af 5 stjerner

Arrived as discussed and fitted without…

Arrived as discussed and fitted without fuss by Gary. Friendly and courteous.

16. september 2025
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Besvarelse fra Aquability

Dear Heather,
Thank you very much for your kind words and the five star rating! We're delighted to hear that the installation by Gary went smoothly and you were happy with the service provided. We really appreciate your feedback and support.
Kind regards,
The Aquability Customer Service Team

Bedømt til 1 ud af 5 stjerner

One of their representatives came to…

One of their representatives came to measure up my small bathroom.
When I questioned him on aquabilies pricing structure he became very defensive and said the price was the price.
I pointed out to him that the materiel cost and installation could be obtained at less than half of his quote.
So why would I make an order with his company.
He then became very rude and left.
He was obnoxious and had a serious attitude problem.
I would be very careful before placing any order before shopping around.

12. september 2025
Uopfordret anmeldelse
Aquability-logo

Besvarelse fra Aquability

Dear Michael,
Thank you for taking the time to review our company and provide us with helpful feedback. We deeply regret that we were unable to find a solution to your bathing needs within your price range and that you did not receive good service from our representative during his recent visit.
At Aquability, we pride ourselves on our friendly personnel and were shocked and saddened to read your comments. We would like to take this opportunity to assure you that we take your complaint very seriously and have opened an investigation accordingly.
In the meantime, if you require any further information about our products and/or pricing structure, please do get in contact with us again, as we would be very happy to go through everything with you over the phone.
Warm regards,
The Aquability Customer Service Team

Bedømt til 5 ud af 5 stjerner

Happy customer.

The company were good at each stage from enquiry to completion. At no time were we short of information about progress and the fitting was timely and well executed.

9. september 2025
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Besvarelse fra Aquability

Dear James,

Thank you so much for this wonderful feedback. It's fantastic to know that you received good service throughout and that the installation of your shower module went smoothly. We trust you are now enjoying using the new facilities.

Thank you again for your kind comments. We really appreciate your support.

Warm regards,

The Aquability Customer Service Team

Bedømt til 5 ud af 5 stjerner

Great service

Excellent installation by Sott and Ben,kept fully informed from start to finish.
Well worth the wait for a good quality product

2. september 2025
Aquability-logo

Besvarelse fra Aquability

Dear Customer,

Thank you for this lovely review. It's wonderful to hear that the installers were excellent and that the walk-in bath was worth the wait.

We hope you are really enjoying being able to bathe in safety once more.

Thank you for choosing Aquability and for recommending us to others.

Kind regards,

The Aquability Customer Service Team

Bedømt til 5 ud af 5 stjerner

Friendly installers

Friendly installers, no mess, very respectful of our home

9. september 2025
Aquability-logo

Besvarelse fra Aquability

Dear David,
Thank you so much for taking the time to share your experience. We're so pleased to hear that the installers took care around your property whilst completing the works and trust that you are happy with the final finish.
Thank you again for choosing Aquability and for recommending us.
Warm regards,
The Aquability Customer Service Team

Bedømt til 4 ud af 5 stjerner

The chaps who came to do the work were…

The chaps who came to do the work were really nice. They got on with the work and if a biggish problem occurred they consulted me. Also they were very tidy and cleared up after them. When finished they went through what they had done and explained how things worked.

21. august 2025
Bedømt til 5 ud af 5 stjerner

This is wonderful

This is wonderful! It was fitted in just a day, the bloke arrived at 8.10 am and didn’t leave til after 5pm. He worked solidly all day with just a sandwich, we made him lots of cuppas though!
Every time I go into the shower it is so easy and I feel very safe there. I sit on the seat and stand sometimes, and each time I just want to stay in longer!

28. august 2025
Aquability-logo

Besvarelse fra Aquability

Dear Jenny,
Thank you so much for this fantastic review! We're delighted to hear that you are enjoying the shower and that you feel safe and secure using the new facilities! We also really appreciate your kind comments about Danny, your fitter, and your kindness in providing cups of tea throughout the day! Thank you again for your custom and this wonderful feedback.
Kind regards,
The Aquability Customer Service Team

Bedømt til 4 ud af 5 stjerner

Socket in the bathroom hasn't been put…

Socket in the bathroom hasn't been put back cord cut missing skews. Also no extractor fan working

28. august 2025
Aquability-logo

Besvarelse fra Aquability

Dear Ann,
Thank you so much for taking the time to share your experience and for the helpful feedback regarding the socket in your bathroom and extractor fan. We're truly sorry to hear of these issues and have arranged for our Field Installations Manager to visit you next week to reconnect your extractor fan and put things right. Thank you again for your feedback and support. We look forward to seeing you again in the very near future.
Kind regards,
The Aquability Customer Service Team

Bedømt til 3 ud af 5 stjerner

Excellent fitter who was friendly and professional.

The person who came to fit the shower was a lovely man who was so helpful. He did an excellent job and everything was left neat and tidy. He also fully explained everything. Customer service on the other hand was left lacking. They were abrupt and unhelpful and not at all pleasant. The only reason I have given 3 stars is because of the excellent service the fitter gave.

19. august 2025
Aquability-logo

Besvarelse fra Aquability

Hi Julie
Thank you so much for this thoughtful review and helpful feedback. It's lovely to hear that you were delighted with our fitter, Simon, but I am, of course, concerned that you were unhappy with the attitude of our customer service team. I'm so sorry that you did not receive good service from them and I have sent you an email requesting more information so that I can follow this up and ensure that improvements are made.
We really appreciate your feedback and your custom and will strive to do better in the future.
Warm regards
Claire
Customer Relations Manager

Bedømt til 5 ud af 5 stjerner

Still waiting for job to be completed

The bath installed is fantastic. BUT we were advised that an electrical engineer would contact us with regards to installing a electrical spur for the bath as it is not safe to continuously use a plug for electrics to use the chair. I have phoned the company twice and asked to be advised my request has been forwarded, to date no call ref the required safety work to be done. Bath was installed a number of weeks ago,,,,,,,,,,,,,

12. august 2025
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Besvarelse fra Aquability

Hi Ursula,
Thank you so much for the five star rating which appears very generous in these circumstances! It's wonderful to hear that the bath is fantastic, but disappointing to discover that there is outstanding electrical work.
I have passed on your comments to the relevant department and requested that we return urgently to install the fused spur.
We're so sorry for the delay completing this work and assure you that we will arrange an appointment in the very near future.
Thank you for your kind comments and patience. We will certainly be in touch with you on our return to work, after the bank holiday weekend.
Warm regards
The Aquability Customer Service Team

Bedømt til 5 ud af 5 stjerner

Good experience

Fitted within one day as promised. Shower as advertised.
Expensive but for a quick and efficient way of getting an accessible shower in place it is ideal

19. august 2025
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Besvarelse fra Aquability

Dear Customer,
Thank you very much for this fantastic review! It's great to hear that you are happy with your new Easy Access Shower. We understand that getting an accessible shower installed quickly and with minimal disruption is often of vital importance and we're pleased that we were able to provide you with a speedy and efficient service.
Thank you so much for your custom and for sharing your experience. We really appreciate your support.
Kind regards
The Aquability Customer Service Team

Bedømt til 5 ud af 5 stjerner

A shower unit to be proud of

I was very impressed by the speed and efficiency of the installer. A very clean and tidy job, and using the shower is a pleasure.

14. august 2025
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Besvarelse fra Aquability

Hi Nicholas,
Thank you so much for this wonderful review! We're delighted to hear that the new Low Access Shower Module is a pleasure to use and that you were happy with the speed and efficiency of our installer, Scott.
We hope that you are now enjoying all the benefits of your new shower and thank you again for taking the time to provide feedback. We really appreciate your kind words and support.
Warm regards,
The Aquability Customer Service Team

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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