We went on the Canadian Rocky Mountain and Alaska cruise , in may this year . Our APT rep Dale was incredible nothing was too much trouble. We were treated to the best of everything as far as hotels... Se mere
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Grace was very understanding. She went out of her way to make sure that I have the holiday of my dreams as it’s my 70th birthday when we go to Cambodia in Vietnam she went through everything with pati... Se mere
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Spoke with Grace this morning about a river cruise and she was lovely. She was knowledgable and very efficient. She was so reassuring that my enquiry became a confirmed booking!! Looking forward to h... Se mere
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Attended the Holiday and Travel show at Olympia and met Hayden on the Travelmarvel stand. He was instrumental in making our booking last year for our trip from Rome to Venice. It was a pleasure to mee... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
APT is a leading travel company offering a choice of 4 and 5 star escorted holidays and river cruises to a range of exotic and remote destinations around the world. With over 89 years of experience, we have a clear understanding of what makes the perfect holiday, and enjoy going the extra mile to ensure our customers have a life-enriching experience.
The APT Difference
Skrevet af virksomheden
- Fully inclusive holidays
- Our prices cover all the essentials as detailed in your itinerary, including sightseeing, accommodation and meals; plus overseas transfers, airport taxes, luggage porterage, tipping and return flights from the UK - so you can relax knowing exactly where you stand with your holiday budget.
- 98% Satisfaction rating
- We’re proud of our 98% satisfaction rating we receive from our customers, and are committed to maintain it.
- Award-winning holidays
- The Telegraph Travel Awards have recognised APT as a leading provider for River Cruises and Escorted Tours since 2015. In 2019, we were awarded Best Escorted Tour Operator as well as placing runner-up for Best River Cruise. We were also over the moon to win 'Best River Cruise Company' and 'Best Premium Touring Company' at the 2020 Travel Weekly Globe Awards, as voted by travel agents.
- Expertise & experience
- Our travel professionals use their knowledge and expertise to perfect our itineraries and deliver a comprehensive collection of inspiring holidays.
- Unforgettable experiences
- The best thing about memories is making them. Our holidays have been designed to do just that. You’ll enjoy our special Signature or Insider experiences - unique or exclusive activities that have been carefully designed to provide you with an insight into the history, culture, lifestyle or cuisine of each destination.
- Book with Confidence
- You will always enjoy complete peace of mind when you book with us, as APT are a member of the Association of British Travel Agents (ABTA), and our air-inclusive packages are fully bonded with the Civil Aviation Authority’s Air Travel Organisers' Licence (ATOL) scheme.
Kontaktoplysninger
48 Warwick Street, W1B 5AW, London, Storbritannien
- 0800 012 6686
- info@aptouring.co.uk
- aptouring.com
4,6
Fremragende
3 t anmeldelser
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
NZ coach tour.
A very enjoyable, well organised tour with helpful guide and excellent driver.
16. april 2025
Besvarelse fra APT Luxury Travel
We are pleased to read you had an enjoyable time on our New Zealand Wonderland tour. We hope to see you again soon!
APT Customer Services Team
Thankyou Lucy
The timely and thorough way that Lucy Welch made my booking so easy to carry out, I can't thank her enough for her help to acheive everything I was looking for.
17. april 2025
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you so much for your lovely comment on your booking experience with Lucy. We hope you are excited for your trip as we are for you!
APT Customer Services Team
Consultant Lucy.
Consultant Lucy.
Great service when booking the holiday with the travel consultant Lucy.
Lucy talked me through the options and it make the booking process enjoyable.
16. april 2025
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you for your kind words! We're thrilled to hear that you had a enjoyable experience booking your trip with Lucy. Thank you for recognising her work! She’ll be delighted by the review.
We hope you have an amazing trip.
Kind Regards,
Raychell
Customer Experience Team
Grace who organised the tour for me was…
Grace who organised the tour for me was excellent. She was polite, cheerful and helpful as we conversed numerous times via email and telephone to tailor our trip to our requirements. Thank for your good work
10. april 2025
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you for your lovely feedback. We're so pleased to hear Grace provided such friendly and attentive support while tailoring your trip. She’ll be thrilled to know her efforts made a difference—thanks again for recognising her work!
Kind regards,
Gemma
Customer Experience Team
Anton was exceptionally helpful
Anton was exceptionally helpful, delighted that we were re booking and interested to hear about previous experiences. What made this exceptional was he helped us tie in with some friends in a different time zone who couldn't call, so we were all able to book separately and link the holidays together.
4. april 2025
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you for your lovely feedback. We're so pleased Anton made the process easy and personal, especially coordinating across time zones to bring your group together. It’s great to know your booking experience matched the high standards we aim for—wishing you all a fantastic trip together.
Kind regards,
Gemma
Customer Experience Team
Superior Service by APT
We made UK friends during a recent APT tour to Vietnam. They wanted to book another tour with APT to India and asked us to come along. As Australians this tour was not available through the Australian APT office. We were able to contact the UK APT office and with the magnificent service from Anton Sandiford the tour was booked with no problems. He sourced all our details from the Australian office and kept in real time contact with me through emails and voice calls (it was almost midnight here by the time the booking was complete). I have no hesitation in recommending APT and particularly Anton!
4. april 2025
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you for sharing your experience. We're glad Anton was able to assist so seamlessly and ensure everything was handled smoothly across time zones. It’s always great to hear how our teams go the extra mile. We’ll be sure to pass on your praise—he’ll be delighted! We look forward to welcoming you on your holiday.
Kind regards,
Gemma
Customer Experience Team
APT Touring
Booking our holiday was easy & straight forward.
Anton could not have been more helpful, explaining everything, giving us all the information we needed & ensured we fully understood the booking procedure.
He was professional with an exceptionally friendly manner.
He is a credit to your company.
4. april 2025
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you for your kind praise of your booking consultant. We pride ourselves on the service of our friendly and knowledgeable travel consultants and glad that this shone through on your booking experience. We look forward to welcoming you on your holiday to continue the fantastic service and have you return with many fond memories to share.
Kind regards,
Gemma
Customer Experience Team
Our APT holiday in Vietnam and Cambodia…
Our APT holiday in Vietnam and Cambodia was full of interesting and exciting experiences. Everything was so well organised, the hotels and river cruise boats were of a very high standard and all the staff, including APT Tour Director and guides, as well as the crews and hotel staff looked after us exceptionally well. Nothing was too much trouble for them.
24. marts 2025
Besvarelse fra APT Luxury Travel
Thank you for sharing your experience. We're delighted you enjoyed the journey through Vietnam and Cambodia immersing yourself in the wonderful history and culture the countries have to offer. It's fantastic to know the organisation, accommodation, and service made such a strong impression. We'll be sure to pass on your kind feedback to our local team.
We look forward to welcoming you back on tour soon.
Kind regards,
Gemma
Customer Experience Team
Excellence as expected.
As expected, our APT advisor delivered the excellence we have come to expect from this company. We shall return for more in the future no doubt.
31. marts 2025
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you for sharing your feedback. We are so pleased our consultant's service enhanced your booking experience and matched your previous contact with us. We look forward to welcoming you on your next trip.
Kind regards,
Gemma
Customer Experience Team
12 day tour of Tasmania
Our guide, Carole, was exceptional and Dave our driver was excellent. We stayed in a variety of hotels and all were good for very different reasons. One disappointment was the very tough beef at Cradle Mountain but the chicken was good.
Another disappointment was on the 12th day which listed a visit to the Salamanca Market. We had breakfast and then left to our own devices though we could go to the market if we wanted. This was what made it a 12 day tour, and not an 11 day tour, which in fact it was.
11. marts 2025
Besvarelse fra APT Luxury Travel
Thank you for taking the time to leave a review and for joining us on the 12-day tour of Tasmania! We’re glad to hear you had a great experience overall, and that Carole and Dave helped make your journey memorable.
We appreciate your feedback about the Cradle Mountain meal and the final day of the tour — we'll be sure to pass this along to the relevant teams.
Thank you again for choosing to travel with us. We hope to welcome you on another adventure soon!
Kindest regards,
Raychell
Customer Experience Team
Exceptional holiday
We have just come back from 15 day Vietnam and Cambodia highlights Tour.
APT was fantastic, their tour director and all guides were very professional and all went the extra mile for us.
Excellent hotels, river boat Mekong Serenity and small, informed daily tours.
APT exceeded our expectations. We would highly recommend them.
7. marts 2025
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you for sharing your glowing feedback. We pride ourselves on our fantastic local crew and guides so it is great to hear they helped make your holiday so memorable. We greatly appreciate the recommendations you are sharing and look forward to welcoming you and your friends on a future holiday with us very soon to continue your adventures with APT!
Kind regards,
Gemma
Customer Experience Team
Quest of the Senses
It certainly is a holiday as described in the title, Quest of the Senses. Fabulous experiences, great food and the CGH Earth Experience Hotels were fantastic. Taj hotels nowhere near the standard of the CGH hotels. Brilliant tour director who was local and flexible. Good vehicle and the bonus was that there were only three of us on the tour.
17. marts 2025
Besvarelse fra APT Luxury Travel
Thank you for your wonderful feedback and for being a valued, loyal APT Club member! It’s fantastic to hear that your Quest of the Senses tour lived up to its name; delivering unforgettable experiences, incredible cuisine, and unique stays.
As someone who has travelled with us many times around the world, your insights mean a great deal to us. We're delighted that your tour director’s local expertise and the comfort of a small group enhanced your journey.
We truly appreciate your continued support and look forward to welcoming you on another incredible adventure soon.
Kind regards,
Gemma
Customer Experience Team
Great Holiday…
The Holiday was very well organised from start to finish.
The freedom of choice excursions were very good. The Hotels and Mekong Serenity ship could not have been better. The location of the hotels were excellent. The food on board was excellent. All the crew and staff were brilliant.
A special thank you must go out to Son our tour director, He was always available to talk to, Very helpful with all maters and did a excellent job.
28. februar 2025
Besvarelse fra APT Luxury Travel
Thank you for your wonderful feedback! We're delighted to hear that your Mekong River cruise was so enjoyable and that everything exceeded your expectations. We pride ourselves on the focus on local cuisine, inspiring excursions and finding prime properties for our itineraries to enhance the Luxury experience.
It's especially great to know that Son made such a positive impact on your journey, we’ll be sure to pass on your kind words to him and the rest of the crew.
We appreciate you taking the time to share your experience and hope to welcome you on another adventure in the future!
Kind regards,
Gemma
Customer Experience
Looking forward to another cruise with APT
We have been on APT holidays a number of times and have been thoroughly impressed with the level of planning, forethought and good customer service. Today's experience of booking our 2026 cruise with Grace was no exception.
24. marts 2025
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you for your wonderful feedback. We're thrilled to hear that you've consistently had great experiences with APT and that our attention to detail and customer service have impressed you. It's fantastic to know that Grace provided the same high standard of service while booking your 2026 cruise.
We truly appreciate your loyalty and look forward to providing you with another incredible journey.
Kind regards,
Gemma
Customer Experience Team
An unforgettable trip to Vietnam and Cambodia
An unforgettable trip due in no small part to APT's attention to detail and being treated like royalty! I can't fault the itinerary, the first class hotels and the river boat "Mekong Serenity" together with the friendliness of the Vietnamese and Cambodian people who were genuinely delighted that we would visit their countries, still recovering from war and genocide. The only downside was the interminable long haul flights in Economy class with upgrades too expensive to consider.
21. februar 2025
Besvarelse fra APT Luxury Travel
We are so pleased to read that you had an unforgettable trip on our Vietnam & Cambodia Highlights. We look forward to seeing you again in the near future!
Jon.
A very well organised tour of New Zealand.
A very well organised and extensive coach tour of the South and North Islands of New Zealand. A good itinerary staying at well appointed hotels and providing a choice of optional activities. Not all the Freedom of Choice activities though were of equal interest or value - a point which was only clear after the event. We made good choices but some others in the group were disappointed. This is something for APT to consider. Be prepared for early starts and some long coach journeys but well worthwhile to see the stunning scenery and enjoy the good food and wine.
12. marts 2025
Besvarelse fra APT Luxury Travel
Thank you for your comments, we will be sure to share your feedback with our Product and Operations teams for consideration.
We are pleased that you enjoyed your holiday overall and got to experience the wonders of both the North and South islands of New Zealand, both unique in their offerings. We are pleased you found the travelling worthwhile as we aim to include the real highlights for the full experience; with so many to choose from in New Zealand it does mean we cover a lot of ground along the way.
We do hope to welcome you back on a future holiday with APT.
Kind regards,
Gemma
Customer Experience Team
Besvarelse fra APT Luxury Travel
Thank you for your lovely feedback. Making sure everything runs smoothly so you can fully enjoy your experience is what we always strive for. We hope to welcome you on another unforgettable journey soon!
Kind regards,
Gemma
Customer Experience Team
Excellent organisation
Excellent organisation. Extremely good Tour Director.
Very interesting tours, meals out etc
Staff everywhere very good.
2. marts 2025
Besvarelse fra APT Luxury Travel
Thanks so much for your lovely review. We’re thrilled you enjoyed exploring the amazing sights and rich culture of Vietnam and Cambodia. It’s great to hear the tours, delicious meals, and friendly service from our team all made your trip special. We hope the fascinating history of Angkor Wat and the vibrant local experiences left you with fantastic memories. Please do let us know when you are ready to plan your next trip with us.
Kind regards,
Gemma
Customer Experience Team
Besvarelse fra APT Luxury Travel
Thank you for your review. We are pleased you had a lovely time exploring New Zealand and look forward to having you travel with us again soon.
Kind regards,
Gemma
Customer Experience
Lucy is a great call handler, who I feel I can trust
Lucy is a great call handler. She took the time to understand exactly what I wanted, then gave precise and comprehensive information.
The conversation was both friendly and businesslike, leaving me feeling my booking was in the safe hands of someone I can trust.
5. marts 2025
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you for your kind words. We're delighted to hear that Lucy provided such a helpful and professional service. Ensuring our customers feel informed and confident in their bookings is always our priority, and it’s fantastic to know Lucy made such a positive impression. We’ll be sure to share your feedback with her. Wishing you a wonderful time on your European Gems Cruise in November; hopefully you'll get to explore the Christmas markets at that time of year!
Kind regards,
Gemma
Customer Experience Team
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