The baby was refusing to take Aptamil , I just tasted 2 spoons of milk directly from the Aptamil liquid containing bottle. I developed anaphylactic shock, taken to A&E immediately. Life saving injecti... Se mere
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Se, hvad kunderne siger
Contacted aptamil regarding storing ready to feed milk once opened as i was having diffrent opinions from different people i stated chat with blanka she was very nice and helpful gave correct advice a... Se mere
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Contacted aptamil regarding an information about mam bottles and how to make up a feed and was put through to Leanne who was very helpful. Gave me detailed informative instructions and extras which he... Se mere
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My baby has been on Aptamil Advanced stage 1 from birth and today I had some questions regarding switching up to the next stage as I prepare to introduce my baby to solids. I chatted with Leanne who k... Se mere
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Storbritannien
- 0800 996 1000
- aptaclub.co.uk
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Besvarelse fra Aptamil UK
Hi there,
Thank you so much for your lovely review! We’re so happy to hear that our product works well for your little one, that really means a lot to us 💙
Thanks again for taking the time to share your experience!
Aptamil caused anaphylactic shock.
The baby was refusing to take Aptamil , I just tasted 2 spoons of milk directly from the Aptamil liquid containing bottle. I developed anaphylactic shock, taken to A&E immediately. Life saving injections were given within 20 minutes. This product needs to be proper testing before sending to the market.
28. marts 2026
Uopfordret anmeldelse
Besvarelse fra Aptamil UK
Hi there,
We’re very sorry to read about your experience, and we’re glad you received urgent medical care quickly.
We want to reassure you that all Aptamil products go through strict safety and quality checks before being released to market, in line with UK and EU regulations. However, we take any report like this very seriously, and it’s important that our specialist team looks into this with you directly.
So we can understand what may have happened and support you further, please contact our Customer Care team as soon as possible or share your details with us privately.
We’re here to help and would like to investigate this urgently.
Team Aptamil
Delay in receiving a pending subscription order
I am still yet to receive a subscription order of 3 units of Aptamil 1200g after a week of payment, which is so disappointing. Customer team takes ages to respond and I'm still yet to receive a definite response concerning the order in question.
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Aptamil UK
Hi there, we’re really sorry to hear about the delay with your order and the difficulty in getting a clear update, we completely understand how frustrating this must be.
So we can look into this for you as quickly as possible, could you please contact us and provide us your order details (including your full name and order number)? We’ll make sure this is followed up with the relevant team.
Best wishes,
Team Aptamil 💙
Aptaclub delivered a crushed, badly packaged parcel
I’m extremely disappointed with the condition our aptaclub parcel was delivered in. The box arrived completely crushed, split open at the top, and barely holding together with tape. It looked like it had been dropped, crushed, or otherwise mishandled multiple times during transit.
This is a product for infants, where hygiene and proper handling really matter. Receiving it in packaging that has clearly been badly damaged raises serious concerns about how the parcel was treated and whether the contents are still safe to use. The bottles were held together in a wrapper which said 'transit packaging - remove before sale' which is concerning too. It looks like it was hastily put together by DPD rather than packaged properly by Aptamil.
Frankly, my dog food subscription arrives in a better condition. I will not be ordering from aptaclub again.
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra Aptamil UK
Hi Jonathan, we’re really sorry to read about the condition your parcel arrived in and understand why this would be concerning, especially when it contains products for your little one. This is certainly not the experience we want for our parents, and we appreciate you bringing it to our attention.
Although deliveries are handled by our courier partners, parcels should still arrive securely packaged and in good condition, so we’d really like to look into this further for you. The transit packaging you mentioned is used to keep the products secure during shipping, however the parcel itself should not arrive damaged as you’ve described.
If you’re happy to, please contact our Aptaclub Careline team so we can gather a few more details. You can reach them here:
https://www.aptaclub.co.uk/contact-aptaclub.html
Your feedback is really important to us and will help us improve the service for our parents.
Team Aptamil 💙
Why is aptamil halfway the box???like…
Why is aptamil halfway the box???like why wudnt you people make it full😩😩😩😩
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Aptamil UK
Hi there, thanks for your review. We understand it can be surprising when the powder doesn’t appear to fill the whole pack.
We need to leave a space between the powder and the foil seal so that the air inside the pack can be replaced with a safe packaging gas, which helps maintain the quality of the formula. The additional space between the foil seal and the plastic lid also serves an important hygiene purpose.
Because of this, the pack can sometimes give the impression of being underfilled, and the powder may also become compacted during transit, which can make the level look lower.
Our formulas are sold by weight, not by volume, and every unit is automatically weighed before it leaves the factory to ensure it contains the correct amount. We also allow a small amount of space to account for natural variations in powder particle size.
Team Aptamil 💙
Besvarelse fra Aptamil UK
Thank you so much for your 5-star review and for your kind words! We’re really pleased to hear that you’re happy with the quality of our products.
Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
Best wishes,
The Aptamil Team 💙
I have been used aptamil for 1 year,my…
I have been used aptamil for 1 year,my baby shows vomiting ,discomfort after last bag.and I want to know which all the batches recalled.mine is new bottle also.
28. februar 2026
Uopfordret anmeldelse
Besvarelse fra Aptamil UK
Thank you for sharing this with us 💙
We’re sorry to hear your little one has experienced vomiting and discomfort, we understand how worrying that can feel.
Please do get in touch with us directly so we can look into this properly and support you. You can also check whether your batch is affected by visiting our latest product information page here:
https://www.aptaclub.co.uk/products/important-product-information-aptamil-infant-milk-january-2026.html
If you’re concerned about your baby’s symptoms, we’d always recommend seeking advice from your GP or healthcare professional.
We’re here to help 💙
The Aptamil Team
I have used Aptamil for my daughter…
I have used Aptamil for my daughter from birth the anti reflux formula, and it worked really well for her. I was happy with the product
24. april 2025
Uopfordret anmeldelse
Besvarelse fra Aptamil UK
Thank you so much for taking the time to share this 💙
We’re really pleased to hear that Aptamil Anti-Reflux worked well for your daughter and supported her from birth. It means a lot to know you felt happy with the product.
If you ever need anything or have any questions, we’re always here to help.
The Aptamil Team 💙
Reliable & High Quality
"Reliable, high-quality, and my baby loved it. We’ve used Aptamil from day one and have never had an issue. It’s easy to prepare and clearly formulated with care. It’s the only brand we trust!"
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra Aptamil UK
Hi there, thank you so much for your lovely feedback, we’re truly grateful for your trust in Aptamil and so pleased to hear it’s been a positive experience for you and your little one. It means a lot 💙
Overall a great experience with Aptamil.
Spoke to the careline they were very helpful. Overall a great experience with Aptamil.
17. januar 2026
Uopfordret anmeldelse
Besvarelse fra Aptamil UK
Hi there, thank you so much for taking the time to share this, we’re really pleased to hear that you had a positive experience and that our Careline team were able to support you. Your feedback truly means a lot to us 💙
Pls am concerned about the conformation…
Pls am concerned about the conformation going on about Aptamil 1from birth… doe my date exp is 05-02-2027 . So I don’t know if it’s safe or not
8. februar 2026
Uopfordret anmeldelse
Besvarelse fra Aptamil UK
Only specific batches of some Aptamil products have been recalled. We’d recommend checking the pack against our official update page here:
https://www.aptaclub.co.uk/products/important-product-information-aptamil-infant-milk-january-2026.html
If you’re unsure or would like reassurance, our Customer Care Team are here to support you and can check this with you:
https://www.aptaclub.co.uk/contact-aptaclub
Aptamil Team 💙
My baby has been on Aptamil 1 since…
My baby has been on Aptamil 1 since birth due to low milk supply . He started vomiting from 0month and he’s still vomiting . I was told he will outgrow it but he’s 6 months now yet there’s no difference. Thinking of changing formula !!!
8. august 2025
Uopfordret anmeldelse
Besvarelse fra Aptamil UK
Thank you for sharing this, we’re really sorry to hear how difficult this has been for you and your little one.
Ongoing vomiting can be really worrying, especially when it’s been happening for so long. Every baby is different, and feeding issues can have many causes, so we’d strongly recommend speaking with your healthcare professional for personalised advice.
Our Care Team would also be happy to talk this through with you and offer further support, please do get in touch so we can help.
Aptamil Team 💙
Made my baby really poorly do not…
Made my baby really poorly do not recommend
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra Aptamil UK
We’re really sorry to hear this and understand how worrying that must be for you.
We’d really like to look into this properly and support you. Please contact our Care Team so we can review the details and help further.
Aptamil Team 💙
Absolutely disgusting
Absolutely disgusting. The one thing parents should be able to trust is that baby formula is safe, and clearly that’s no longer the case. Babies are being fed products that are later recalled for containing toxins, and we’re just supposed to accept that as normal?
These companies charge a fortune for formula, yet somehow contaminated batches are still making it into people’s homes and into babies’ bottles. This isn’t a minor inconvenience — this is about infant safety. Parents are left panicking, checking batch codes, worrying if their baby has been poisoned, and dealing with illness that never should have happened in the first place.
The recent recalls linked to cereulide toxin, which has made dozens of babies ill in the UK, show a serious failure in quality control and responsibility.
Honestly, it’s terrifying that something so basic and essential can’t be trusted. Do better. Babies deserve better.
6. februar 2026
Uopfordret anmeldelse
Besvarelse fra Aptamil UK
Hi, we’re truly sorry to read this and understand how upsetting and frightening this situation is for parents.
Your baby’s safety is our highest priority, and it’s something we take extremely seriously. Following the latest guidance from food safety authorities issued this week, we acted quickly to recall a small number of specific batches, to help ensure that all products remaining available to parents are safe to use.
Aptamil Team 💙
Do not trust this company
A company trusted to provide babies with safe food, instead poisoning them with poorly maintained batches. My daughter has had at least 6 months of this toxic mess. Embarrased I have given them any money whatsoever.
6. februar 2026
Uopfordret anmeldelse
Besvarelse fra Aptamil UK
Hi, we’re very sorry to read this and understand how distressing it must feel.
Your baby’s safety is taken extremely seriously, and we’d really like the opportunity to look into this properly and support you. Please contact our Care Team so we can review the details and help further.
Aptamil Team 💙
I dont know why you guys change the…
I dont know why you guys change the previous milk and your new milk is really taste bad and babys dont like the taste when i checked it bitter how can babies drink that milk?
So bad i wont recommend other to buy and waste milk.
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Aptamil UK
Hi, we’re really sorry to hear this and understand your concern.
Please contact our Care Team so we can look into this further and support you properly. They’ll be able to check the product details and help you with next steps.
Aptamil Team 💙
BABY MILK
I would suggest testing other aptimil milks as i put my baby on aptimil stage 2 after the sma recall.
We had the bad batch and had the symptoms of cramps and sickness, and diarrhoea.
She settled temporarily and then the same symptoms returned!!! Using ready made stage 2 and the tub of powder.
Since the latest recall iv decided to put her on cows milk and problem solved no more crying out in pain sickness or diarrhoea !
This whole situation needs to be taken more seriously as it is shocking and surreal to think its played down that babies are getting sick because of contaminated milk
Something so serious and there is no contact with customer service just a message with a robot /automated response!
26. januar 2026
Uopfordret anmeldelse
Besvarelse fra Aptamil UK
Hello Adele, thank you for sharing your experience; we’re truly sorry to hear about what you and your baby have gone through. We understand how distressing this must have been, and we take concerns about infant feeding extremely seriously.
Baby safety is always our absolute priority. Any product recalls or precautionary actions are carried out in close collaboration with food safety authorities and are never taken lightly.
We’d really like the opportunity to look into this properly and support you directly, as individual cases need to be reviewed in detail by our Careline team. If you could contact us directly with the product information, they will be able to assist and provide clear guidance.
Thank you for raising this with us. Your feedback is important and helps ensure the highest standards of care.
I bought my baby Aptamil at the…
I bought my baby Aptamil at the beginning of July 2025. Today I saw that they “recalled” most of the Aptamil sold in that period.
My baby just stopped using Aptamil 1 as she turned 6 months. I thought that those 50 years of experience it is not used for advertising.
Shame on you!!!!!!!
21. juli 2025
Uopfordret anmeldelse
Besvarelse fra Aptamil UK
Hello Dordecer, thank you for taking the time to share your concerns with us. We’re really sorry to hear how worried and disappointed this has made you, and we understand how important trust and reassurance are when it comes to feeding your baby.
Any product actions are taken with the utmost care and are precautionary in nature, always guided by safety as our top priority. We’d really like the opportunity to look into this with you directly and provide clear information specific to your purchase.
Please contact our Careline team with your product details so we can support you properly. Thank you for raising this with us.
My baby has been on Aptamil Adavanced…
My baby has been on Aptamil Adavanced since 3months old.and I must say,this is good buy the price is really alarming.
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Aptamil UK
Thank you for sharing your experience 💙 We’re really glad to hear your baby is doing well on Aptamil Advanced. We understand that price is an important consideration, and we appreciate your feedback. Please keep an eye out for retailer offers, as prices can vary.
Yasmine and Team Aptamil
Quick and detailed response
Quick and detailed response to an online/chat question relating to combi feeding. Very helpful.
29. december 2025
Uopfordret anmeldelse
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