I genuinely wanted to like Apex Rides, but this has been one of the most frustrating customer service experiences I've had. For five days we've been trying to link the app to our subscrip... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I love my Apex bike! I've been using it for over a year now, and it's been an amazing experience! The bike itself is sturdy and well-built, providing a smooth and consistent ride. What sets Apex a... Se mere
Such a disappointment. I have had nothing but problems with the maintenance of my Apex Rides Bike. After pleading with support to help with screeching noises from the crank, I eventually had an engi... Se mere
Virksomheden har svaret
Excellent classes since the relaunch. Experienced instructors whose styles offer a great choice of classes and genres of music. Apex offers a full workout at affordable prices and brings leisure cen... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Apex Rides is a British fitness platform offering immersive indoor cycling classes through our connected app and community. Founded in 2018, Apex originally launched with its own smart bike and has since evolved into a more flexible fitness experience built around compatibility and accessibility. Today, the Apex app connects with any FTMS-compatible Bluetooth indoor bike, giving members the freedom to ride using a wide range of third-party equipment at home or in the gym. Members can access thousands of live and on-demand rides led by expert instructors, with classes designed around music, motivation and performance. The app includes real-time ride metrics, leaderboards, structured training programmes and performance tracking to help riders stay engaged and consistent. Classes range from high-intensity performance rides to lower-impact sessions, beginner workouts and endurance-based training, with fresh content added regularly throughout the week. Members can also filter by music genre, instructor, class length and training style to create a more personalised fitness experience. We’re continually investing in the Apex experience, with regular app updates, new class content and expanded compatibility across connected fitness equipment. At Apex, we believe people get better results when they genuinely enjoy their workouts. Our goal is to make connected fitness more motivating, more accessible and easier to fit into everyday life.
Kontaktoplysninger
Storbritannien
- hello@apexrides.com
- apexrides.com
3,4
Middel
719 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 92 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
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I genuinely wanted to like Apex Rides
I genuinely wanted to like Apex Rides, but this has been one of the most frustrating customer service experiences I've had.
For five days we've been trying to link the app to our subscription. We've sent numerous emails and, apart from what appears to be automated AI responses asking the same questions over and over (all signed simply "Apex Rides" rather than an actual support representative), we've received no meaningful help.
The first time we tried to subscribe, we eventually had to go through PayPal to get a refund because Apex Rides failed to resolve the issue. Against my better judgment, we decided to give them a second chance. We paid again today, our online account shows the subscription is active, yet when we sign into the app we still can't access a single class.
We bought this bike because we were excited about riding together, joining classes, and getting fit. Instead, we've spent our time chasing customer support and jumping through endless hoops just to use a service we've paid for.
At this point, I'm seriously considering selling what is supposed to be a top-of-the-range bike and buying from a company that actually supports its customers after the sale.
The most disappointing part is that this doesn't feel like an isolated incident. Looking at the reviews, I'm surprised they still have 3.5 stars.
If you're happy to take people's money, you should be just as committed to making sure your product actually works.
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Apex Rides
Hi Stephen, glad Sam was able to jump on this straight away and get everything sorted for you. Once we tracked down the account under your wife’s email, Sam made sure to issue a full refund and throw in a free month of classes so she could start riding right away. Fantastic to hear she’s loving the bike and the classes.
Thanks for your patience while we got it fixed. Lucie @ Apex
Such a disappointment
Such a disappointment. I have had nothing but problems with the maintenance of my Apex Rides Bike. After pleading with support to help with screeching noises from the crank, I eventually had an engineer out to replace the bearings. Then when the engineer reported that alternative parts were needed, I was dropped like a stone. So back to square one. The resistance doesn't stay on the right setting and now the App does not pick up RPM or Power. It is such a shame as I like the classes. But I want to throw the bike in to a skip and cancel the app. My advice to anyone else, please avoid using Apex Rides.
27. juni 2026
Uopfordret anmeldelse
Besvarelse fra Apex Rides
Hi Simon,
Thank you for taking the time to review, and genuinely sorry the bike has given you this much trouble.
The honest position is that we no longer retail the Apex bike and it's been out of production for nearly 2 years, which is why sourcing the alternative parts the engineer flagged became so difficult. That's also the likely cause of the RPM and power dropout, as that reading comes from the bike's sensors rather than the app itself.
You mentioned you like the classes, and the good news there is the Apex app isn't locked to the Apex bike. It connects to most Bluetooth bikes, so you can keep the app and the classes without keeping the bike.
If that's useful, we'd be glad to recommend a few compatible bikes and see if we can get you a discount on one. Let us know and we'll do everything we can to pick it up from there.
Apex Rides
Great home fitness app
I have been riding with Apex for years and love it. Great range of classes for the bike and some strength classes to supplement. Everything works brilliantly so I have only had to contact customer service a couple of times but every time I have got in touch they have come back to me quickly and resolved the issue. I absolutely recommend Apex Rides.
20. juni 2026
Uopfordret anmeldelse
Besvarelse fra Apex Rides
Thanks so much Rachel - really appreciate that - and just let us know if you need anything in the future. Best, Sam @ Apex
I have been with Apex for a few years…
I have been with Apex for a few years now the bike is still going strong
I enjoy the new classes every week and redoing them trying to beat my original score
I do miss the live Saturday morning class hope it reappears
Keep up the good work
19. juni 2026
Uopfordret anmeldelse
Besvarelse fra Apex Rides
Thank you for the kind words Alan, and for being a long-time rider! Best, Sam @ Apex
Great high end bike
Great high end bike, really smooth, very good customer service with Sam, highly recommend!
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra Apex Rides
Thanks so much Bartosz. Please reach out if you need anything else. Best wishes, Sam
Beware the subscription trap!!!
I wanted the bike which is good, I had to subscribe to the Apex rides app for 12 months, which were average and largely unused. The subscription trap is what gets you - no notification of payments, no cancelation on-line, only pause, conflicting information about how to cancel which is hard to find. I cancelled the app, ended the iOS subscription but the money kept flowing out of my bank. Beware!
Update - to be fair, Apex rides did decide to partially refund the payments after cancellation and the customer service was positive. Great they are working on this since the product and bike is great.
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Apex Rides
Hi Andy,
Thanks for taking the time to leave a review and I’m sorry to hear about your experience.
We completely understand how frustrating subscription and billing issues can be and we’ve been working on improving both our cancellation process and customer communication to make things much clearer going forward.
I can see this has now been resolved, but if there’s anything further we can do please feel free to reach out to us at hello@apexrides.com.
Sam
I have had a terrible experience with…
I have had a terrible experience with apex rides !
They refuse to cancel my subscription in spite of 3 emails requesting cancellation and continue to take my money illegally!
15. april 2026
Uopfordret anmeldelse
Besvarelse fra Apex Rides
Hi Keith,
Thanks for taking the time to leave a review and I’m sorry to hear you felt ignored here.
I’ve looked into this and can see the subscription has now been cancelled and resolved, although I appreciate the process clearly felt frustrating from your side.
If there’s anything further we can help with, please feel free to reach out to us at hello@apexrides.com.
Sam
Apex is.... OK
Bikes....ok, apps....ok, but I paid for live classes which there are none so pricey for just having pre recorded classes.
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Apex Rides
Hi R W,
Thanks for the honest feedback and for being part of Apex.
You’re right that our live schedule reduced for a period. Over the past year we’ve been making a lot of changes behind the scenes across both the app and wider platform.
That said, we’re continuing to add fresh on-demand classes every week and have a number of updates and new features in the pipeline over the coming months.
We do appreciate the feedback on value and live content.
Sam
New great classes every week
New great classes every week, fun and motivating. Great customer support when needed. I have been doing their classes fir over 5 years and never bored.
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Apex Rides
Hi Antonia,
Thanks so much for the continued support over the years. It genuinely means a lot to us.
Really pleased to hear you’re still enjoying the classes and the variety on the platform after all this time, and great to hear the support team were able to help when needed as well.
We’ve got lots more to come this year too.
Sam
Uncancellable Subscription
Got them to confirm that my subscription had been cancelled but then seems to be a common theme that they continue to take your money after supposedly confirming that they have cancelled. Awful service and pathetic to have to resort to disputing charges with the bank.
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra Apex Rides
Hi Richard,
Thanks for taking the time to leave a review and I’m sorry to hear about your experience.
I’ve looked into this and can see there was clearly some confusion around the cancellation process here, which understandably caused frustration.
We’ve since been making a number of improvements to both subscription management and customer communication to help avoid situations like this going forward.
If there’s anything further we can help with, please do feel free to reach out to us at hello@apexrides.com.
Sam
Great service all around
Great service all around.
Loving the fact I can use Zwift and my wife can use Apex.
Wish I'd never bought a Peloton and now i need to get rid of it.
23. december 2025
Besvarelse fra Apex Rides
Hi Alister,
Thanks for the review and really glad to hear you’re enjoying both the bike and the flexibility of being able to mix Apex with Zwift.
That’s exactly the direction we’ve been pushing things in with the platform, giving people the freedom to use the setup that works best for them.
Appreciate the support and hope your wife continues enjoying the classes too.
Sam
Poor Quality Bike, terrible customer service
Bought the bike, broke on numerous occasions in the first year. Continued taking the monthly subscription when the bike was unusable despite telling me it was suspended. The last time it broke the engineer was sent the wrong part on 3 separate occasions. The bike was out of action for months, it took 6 months and an email chain of 83 emails to get a refund. Anyone else having issues with this company I suggest telling them you're making a formal complaint otherwise it goes nowhere. Finally got a refund but refused to pick it up despite acknowledging they'd sold me faulty goods. Go for a more trusted brand is my advice.
9. december 2025
Uopfordret anmeldelse
Besvarelse fra Apex Rides
Hi James,
Thanks for taking the time to leave a review and I’m sorry to hear about your experience.
I completely appreciate your frustration here, particularly given the repeated faults, the delays around repairs and the length of time it took to reach a resolution.
Over the past year we went through a significant period of operational change behind the scenes and have since discontinued the Apex bike as part of a wider shift towards focusing on our app platform and content offering. It’s clear this period impacted parts supply, repair processes and customer communication for some customers.
While I appreciate this was eventually resolved, I’m sorry the overall experience fell well below the standard we’d want.
Sam
Awful company
Awful company. Don’t subscribe. Even after emails and online chats to cancel my subscription they continue to take £29.99 from my account.
28. november 2025
Uopfordret anmeldelse
Besvarelse fra Apex Rides
Hi Sam,
Thanks for taking the time to leave a review and I’m sorry to hear about your experience.
I’ve looked into this and can see there was clearly frustration around the cancellation process here, which I completely appreciate.
We’ve since made a number of improvements to both subscription management and customer communication to help make things much clearer going forward.
If there’s anything further we can help with, please feel free to reach out to us at hello@apexrides.com.
Sam
Apex rides, can’t fault them.
Apex rides are great. The classes are varied and I’m yet to find an instructor I didn’t like. My favourite would be Emily. A tough class but worth it. None of the instructors are insincere or annoyingly over enthusiastic, like another company I’m reluctant to mention. Rhymes with heloton. The bike itself is quality. Very sturdy. Dead easy to set up. Honestly, can’t fault them.
15. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Apex Rides
Hi Mr Callaghan,
Thanks so much for the review. Really pleased to hear you’re enjoying the classes and instructors, and Emily will definitely appreciate the mention.
Also glad to hear the bike setup was straightforward and that the overall experience has been a positive one for you.
Really appreciate the support.
Sam
Original owner from Covid times and…
Original owner from Covid times and very satisfied with the bike and app
Ongoing health issues mean I can successfully pause membership
Know peloton owners who pay more for bike and app and have had to replace a bike already
15. september 2025
Uopfordret anmeldelse
Besvarelse fra Apex Rides
Hi Rich,
Thanks so much for the review and really glad to hear you’ve continued enjoying both the bike and app since the early Covid days.
Also appreciate you mentioning the membership pause option and wishing you all the very best with your health.
Thanks again for the support over the years.
Sam
Update on Apex
Update on Apex
Apex have no customer support team, and ignore messages that are sent with regard to maintenance and subscriptions. You'll find it very hard to cancel your membership once signed up. Just think very carefully before signing up to this company as I have a feeling that internal operations might be struggling/failing/being closed down as no one seems to work there. There's not even a telephone number to speak to someone and their online chatbot is just AI and doesn't even bother to respond either.
27. august 2025
Uopfordret anmeldelse
Besvarelse fra Apex Rides
Hi Tom,
Thanks for taking the time to leave a review and I’m sorry to hear about your experience.
I completely appreciate your frustration here, particularly around communication and response times. Over the past year we’ve gone through a significant period of operational change behind the scenes and it’s clear that this impacted the level of support some customers received.
Over the past year we went through a significant period of operational change behind the scenes and have since discontinued the Apex bike as part of a wider shift towards focusing on our app platform and content offering. It’s clear this period impacted parts supply, repair processes and customer communication for some customers.
I’m sorry the experience fell well below the standard we’d want and I do genuinely appreciate the feedback.
Sam
Ignored my cancellation request and…
Ignored my cancellation request and continued to charge me for the subscription. Have never dealt with a company who make it so hard to unsubscribe.
24. juli 2025
Uopfordret anmeldelse
Besvarelse fra Apex Rides
Hi Amelia,
Thanks for taking the time to leave a review and I’m sorry to hear about your experience.
I completely understand how frustrating cancellation issues can be and appreciate the strength of feeling behind your comments here.
We’ve since made a number of improvements to both subscription management and customer communication to help make the process much clearer going forward.
If there’s anything further we can help with, please feel free to reach out to us at hello@apexrides.com.
Sam
Besvarelse fra Apex Rides
Hi Nick,
Thanks so much for the review. We’ll definitely take “hipster Peloton” as a compliment.
Really appreciate the support and glad you’re enjoying Apex.
Sam
The customer service for this Company…
The customer service for this Company is appalling. I purchased my bike with a 12 month warranty and after it went faulty in May, they still have failed to fix it, 3 months on. Lucie in their customer service team is entirely unhelpful and refuses to progress matters. I would avoid this company.
13. august 2025
Uopfordret anmeldelse
Besvarelse fra Apex Rides
Hi Gary,
Thanks for taking the time to leave a review and I’m sorry to hear about your experience.
I can completely appreciate your frustration here, particularly given the length of time the bike was out of action and the communication issues along the way.
Over the past year we went through a significant period of operational change behind the scenes and have since discontinued the Apex bike as part of a wider shift towards focusing on our app platform and content offering. It’s clear this period impacted parts supply, repair processes and customer communication for some customers.
I do genuinely appreciate the feedback and I’m sorry the experience fell below the standard we’d want.
Sam
Bike has stopped working and it’s been 2 months and still no sign of it being fixed
Bike has stopped showing RPM’s. Paid £100 for an engineer 2 months ago and had no update, no parts sent and no engineer to be seen. Had the bike for less than 18 months and it’s already stopped working and the customer service to get it fixed it awful. They’ve clearly stopped making them because there are issues with it but that’s no good for the people who dropped £700 on this not even that long ago. It has completely disrupted my fitness journey and goals, and it’s not like I can afford to just go and buy another bike.
2. juni 2025
Uopfordret anmeldelse
Besvarelse fra Apex Rides
Hi Fran,
Thanks for taking the time to leave a review and I’m sorry to hear about your experience.
I completely appreciate how frustrating this must have been, particularly when the bike was such an important part of your fitness routine.
Over the past year we went through a significant period of operational change behind the scenes and have since discontinued the Apex bike as part of a wider shift towards focusing on our app platform and content offering. It’s clear this period impacted parts supply, repair processes and customer communication for some customers.
I do genuinely appreciate the feedback and I’m sorry the experience fell below the standard we’d want.
Sam
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