AOL Anmeldelser 443

I ordered a new Neff integrated larder fridge and agreed a delivery date .
I experienced Good communication and customer service experience until agreed date of delivery . I also paid additional money for their recycle scheme of my old fridge - so I received a request to empty and remove my old fridge and make sure it was outside and dry before collection .
I did as requested and my agreed delivery date was Friday 10 th January between 12.45 to 16.45 and they stated the delivery driver would text or ring 30 mins before delivery .
My food was in shopping cool bags in the coolest place I could find in the house .
I did not receive any contact from the delivery driver so at 16.30 on Friday I rang AOL customer services .
They assured me my fridge was being delivered that day by their own delivery own and that I should have received a late notification email with a new time slot of between 19.00 and 21.00 hours .
I said that the late time slot was not a problem but I was keen to get confirmation that the fridge would be delivered as I didn’t want all my fridge food and meat to spoil .I did not receive any late notification email .
The call handler was laughing throughout the phone conversation but assured me I would get my fridge delivered later that evening .
At 20.02 I received a text message from the delivery driver stating he was sorry he missed me and also an email .
I was unable to ring him to ask why he wasn’t coming when we were waiting in for him .
The delivery man lied as we were in and have full 24 hour recording HD cctv cameras all around our house and garden as well as ring door cameras .
I checked all activity 20 mins before the text and there was no van attempting to deliver anything to my home .
I was livid and rang the AOL office phone number again but the office was closed .
It was too late to try to arrange with neighbours to store my food and I was working very early and full days on Saturday and Sunday .
AOL left me without a fridge as my old was was outside awaiting their collection from Friday lunchtime and it was too unsafe to try to drag back inside and use as it was wet and frosty .
All my perishable meat and cheese I have had to throw away as it went rancid over the weekend .
I then rang AOL first thing Monday 13 th January morning when their offices opened to make a complaint as I was livid because of their breach of contract and my loss of food and money .
They could offer me no explanation and said it would be dealt with internally but their company policy was that they would not share the outcome with me .
I told them this did not improve any trust or confidence I had in their company and I cancelled my order and asked for a full refund. Customer services did process my full refund however would not offer any compensation towards my costs for my loss of food .
I said it was my first and last experience of using them and I would NOT recommend their company to any of my family and friends . Steer clear .
So after lodging my complaint and cancelling my order and receiving a full refund I ordered the same new fridge for slightly cheaper using Marks electrical online who I have used before.
My new fridge arrived today within the agreed time slot and I am waiting to finish its installation so that I can clean it and then switch it on and use it .
NEVER again AOL will you get any custom from a very dissatisfied nearly first time customer

AOL is going downhill! I am p.i.s.s.e.d off today as I cannot b.l.o.o.d.y open any attachment, hence one star! If there were minus signs then I would give it minus ---thousand!

Had a call of an unknown number today, was pleasantly surprised to be met with a chirpy chap called shaen (call took place 11:40) and he just ran over the basic info on my washer delivery.
But just wanted to say he was very polite and positive .

The company have now apologised and given me compensation

Aol hangs, can't login, can't retrieve mail. Fed up with so much wasted time, certainly will not call them. I hear Proton Mail is OK.

Tried to access an old account, with the password. dont have access to the number I had when I signed up.
need to verify its me, because having a password isnt good enough anymore. called customer service for help and not only wouldnt she help, she barely spoke English.
switching to a better email provider

My wife and I have just switched to AOL emails. Seem to work fine but but but my wife found and reported a bug in the phone app. She got an email in reply asking a lot of questions. Fine. But when we replied with the answers our reply was 'bounced' - rejected "no mx record found"

AOL sucks. My story is similar to may others in the past 30 days. Had AOL for over 25 years (think dialup) all of a sudden cannot access email. Took 7 days to get thru to 'customer service'. When i did the associate was a jerk.. I explained I didn't reset my p/w etc, THEY SCREWED IT UP. Expected me to get court ordered documents to prove it was my account. They are Bat shit crazy. Now I have no access to many things I need. A MAJOR HEADACHE. NO HELP AT ALL. Out of the blue a hear from some AOL 'concierge' support. Explained the situation. Dont care. WORSE company I have EVER dealt with.

Something happened to me that is similar to what I recently read here, but also different. I'm on my email and all of a sudden ads keep coming, ads that you can't delete, and if you do get rid of one by reading it, another one comes up immediately; if you think about it this can drive you crazy. The only way it seemed, after searching all over the net, was to buy some idiotic AOL ad blocker for $4.99 per month. So I did. It stopped the continual ads but it totally messed up my computer. My trusted sites, like weather, business and finance, personal information that you need, do not recognize my google log-ins, even though I can access them on google. My NYTimes site now only gives me half a page. I spent a whole day, over ten hours, getting a systemic scan of my entire computer to see if something was wrong with it. Came out clean, with only one minor problem that was fixed. I CANNOT BELIEVE THAT FOR A LOUSY $4.99 A MONTH, THIS HORRIBLE COMPANY WILL HARASS AND TORMENT A CUSTOMER OF OVER 25 YEARS, like the rest of you. I THINK THAT WE SHOULD TAKE OUT A CLASS ACTION LAWSUIT AGAINST AOL. Or if not that, take individual lawsuits. We all know there is a lot of graft and misery with big companies in the US, but to me this is beyond the pale. I don't know if my computer will ever be the same. And, like others, I was told to wait 2-3 business days to call back so they can help with the problem.

Worst customer service ever.
I have been an aol customer for over 30 years, but according to them my email address doesn't exist. There is no contact number and the aol chat is only available to approved email addresses (which I do not have apparently). Their emails bounce back from an unmonitored account therefore there is absolutely no way of getting through to them. People have laughed at me for years for sticking with aol, now I know why. Totally useless!

Suddenly stopped receiving mail ,their fault after using them exclusively for years. I had to pay for “VIP” C.S. Located in the Philippines. Echo, Bel, Mona etc are Sadistic reps who should work for torture programs, hang up when they are transferring, refuse to send a code to my phone, say they can only help me if they can send a code to my recovery email address which I can’t access! Maria said a “specialist” will call…nope! I’ve been at this for days! They accepted the payment just fine though. BBB and FCC needs to know about this! Apollo is the company that owns AOL and Yahoo. I still can’t access my mail. Update 11/2024 received a letter from a “specialist” requesting a picture of my license and a picture of myself holding the license plus three sent emails with the addresses they were sent to that must include a subject line and on each one that must have exact punctuation…because I have this stored in my memory!

There were issue's with my original delivery slot but contacted AOL customer service at 6.45pm and was helped by a lovely person whi rearranged the delivery. They turned up first thing and installed my washing machine within 20 minutes and took the old one away Friendly delivery team. Happy customer.

I have been a customer of AOL for over 20 years with relatively good performance. In the last 15 days I have experienced the worst customer service experience from AOL in comparison to any computer service (commercial or personal) I have ever had. I have been totally locked out of my email accounts. Just when you think it is working it goes out again again. Customer services has stooped answering support calls and refers you to a help screen that is no help. I believe the company might loose a lot of customers over this radical change in customer service and product reliability if improvements are not made soon.

I have had my aol email account for about 15 years and for the first time ever, I am locked out! I can not get Any help with resetting my password. I've been locked out for a week! This is unacceptable, I have so many important emails that I need to retrieve!! Terrrible, I have never experienced this in my entire life!

I wish there was a way to give zero stars.
AOL Customer support is a total waste. I was able to find three different 800 numbers to use, but you can never get through. If you do get past the initial greeting, plan to stay on hold at the very minimum of 45 minutes.
I have been trying to get my email account re-verified since my phone messed up a couple days ago.
They want a two factor verification and the phone number that I initially used to set up. My email is no longer valid.
Of course, customer service can help you. They say call back in 48 hours. And of course when you call back in 48 hours, they still can’t help you and tell you to call back in 48 hours again. And when you call back in 48 hours again, they still can’t help you.
Asking to talk with a supervisor does not help. They say their system does not give them any other options to verify your account other than the phone number that you originally had. And then they say call back in 48 hours.
I honestly don’t know how these people are still even in business.
I was told yahoo bought AOL out. My only question is how much did AOL have to pay yahoo to take the service on?

What the hell has happened to this app? A couple of days ago it was fine and it had the scheduled email feature. Now it has updated and it looks like it was when I first downloaded it. The scheduled feature has disappeared and it is hard to delete emails you don't want. What the hell is going on here. Total incompetence. Reinstate the scheduled feature and get app back on track.

Customer service is non-existent. I’ve been trying to reach customer service to reset my password for two days!!!!! And the recording it’s always the same - Due to a high call volume all of our customer representatives are busy, please call again later. If I try to reset password on line the 6 digit code never arrives to the recovery e-mail it’s insane!!!!
Its unacceptable for the high monthly fee AOL charges!!! Gmail and yahoo are free! Shame on you as a company and shame on the employees that choose to represent it.
Gus - Lynbrook, NY ( 10/24/2024

What a joke AOL is. No help from anywhere. Can’t reach a person. Phone line says call back they are busy. Unbelievable.

I'm aol verizon. I just spent over 8 hours trying to get my email up. It was seven and a half hours before they admitted that there was a problem and that we had to change our passwords. The help line phone number is still not taking calls at all. And it was planned, but of course they couldn't warn anyone or post an explanation on their website until the afternoon....

Needed to reset password after getting new number and forgetting email recovery password. Took 4 calls over 30 mo. Ea the last one was an hour and the lady reset the password on my other aol screename and I never gave her that name. So after figuring that out they said that my ID wasn't verified though it was the other day, it's insane how dumb they are and annoying. Ill never use aol again I just need to get info them now. And they still reset my password I paid and everything waiting for supervisor to call me " they were in a meeting " so couldn't let me talkt to one then.