Anniecloth Anmeldelser 

Besvarelse fra Anniecloth

26. feb. 2025

Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.

Due to the high demand for this product, it requires a longer preparation time. We are committed to enhancing our shipping efficiency to ensure a smoother and faster delivery process. Our goal is to provide you with a seamless and enjoyable shopping experience. Thank you for your patience and understanding!

We strive to provide high-quality products that match the images and descriptions on our website.Could you please share pictures of what you received? This will help us understand the issue better and assist you with the next steps. Please know that we take your feedback seriously and will pass it on to our product team to ensure improvements are made.

Once again, we deeply apologize for the inconvenience caused, and we appreciate your patience while we resolve this matter.

Again, thank you for reaching out to us on Trustpilot. If you need any assistance, please feel free to reach out to us via email at service@anniecloth.com. We will respond within 24 hours.

Kind regards,
Tracy
ANNIECLOTH

Besvarelse fra Anniecloth

9. feb. 2025

Dear Customer,

Thank you so much for sharing your feedback with us. We’re delighted to hear that you love the clothes! Your satisfaction is our priority.

We fully understand that shipping costs can sometimes be a concern for our valued customers. Please be assured that the shipping cost for your order is calculated based on the shipping distance and the weight of the packages. However, we do offer free standard shipping on orders over $99 (excluding pre-sale and final sale items). This is our way of ensuring that our loyal customers enjoy a great shopping experience while also providing some savings on shipping fees.

We greatly appreciate your support and understanding. If you have any other questions or concerns, we are here to assist you. Feel free to reach out to us at any time via email at service@anniecloth.com, and we will respond promptly, typically within 24 hours.

Once again, thank you for reaching out to us on Trustpilot. We are always happy to hear from you and hope to serve you again soon.

Kind regards,
Tracy
ANNIECLOTH

Besvarelse fra Anniecloth

10. jan. 2025

Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

We are sorry to hear that the item didn't fit as expected. To help you find the best fit in the future, we recommend using the "size guide" available on each product page. Since sizes can vary between different items, the size guide provides detailed measurements to assist you in choosing the ideal size.

To assist you further, could you please provide your order number or the email address associated with the purchase? This will help us look into your case and address your concerns more effectively. We appreciate your cooperation and look forward to resolving this for you.

Once we successfully receive the returned package, we will process your refund as quickly as possible. Thank you for your understanding.

Again, thank you for reaching out to us on Trustpilot. If you need any assistance, please feel free to reach out to us via email at service@anniecloth.com. We will respond within 24 hours.

Kind regards,
Tracy
ANNIECLOTH

Besvarelse fra Anniecloth

Opdateret den 12. jan. 2025

Update:

Thank you for sharing your feedback, and we are truly sorry to hear that the item did not meet your expectations. We understand how frustrating it can be when the material, color, and quality differ from what is shown.
Upon checking, we have sent you the label for the product. Please return accordingly with the label we sent you previously for refund.
Since the transaction has been filed a inquiry, the bank will review the inquiry and issue a result later.
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Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.

We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.

To assist you further, could you please provide your order number or the email address associated with the purchase? This will help us look into your case and address your concerns more effectively. We appreciate your cooperation and look forward to resolving this for you.

We are sorry to hear that the item you received did not match what was shown or described on our website. We strive to ensure that our products meet the expectations set by our online descriptions and images.

We would like to make this right. Could you please share pictures of what you received? This will help us understand the issue better and assist you with the next steps.

Again, thank you for reaching out to us on Trustpilot. If you need any assistance, please feel free to reach out to us via email at service@anniecloth.com. We will respond within 24 hours.

Kind regards,
Tracy
ANNIECLOTH

Besvarelse fra Anniecloth

Opdateret den 4. jan. 2025

Update：

We apologize that you did not have a good shopping experience with us. We hope you can have a better shopping experience and keep improving our services.

We found the order based on the information you provided.

Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.

Thank you again for your feedback on this issue. We always strive to provide prompt and efficient service to our customers.

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Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right. We can assure you that we are a legitimate company and our business is completely legal and compliant.

Sorry for the inconvenience caused.We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.

If the items you received are not the same as the product's page, then could you send the photos to our customer service center? We'd like to offer you a satisfied solution after checking.

We are committed to providing our customers with a hassle-free returns process.

If you need to return next time, you may check our return policy and how to return via https://anniecloth.com/information/return-refund-policy

All purchases (except Final sale/Clearance item(s),Free Gift, Swimwear, Underwear, Panties and Accessories) can be returned within 30 days after you have received the last package of your order.

If the return process does not work. You can contact our customer service team and explain the situation in detail, including the reason for requesting return and any relevant order .

We are sorry that we cannot find any orders under your name. Please confirm if you made a purchase with us. Could you please provide us with your order number or email so we can verify it?

Again, thank you for reaching out to us on Trustpilot. If you need any assistance, please feel free to reach out to us via email at service@anniecloth.com. We will respond within 24 hours.

Kind regards,
Timmy
ANNIECLOTH