Animaker Inc. Anmeldelser 

Best service and very understanding reps.

I had a complaint so I sent an e-mail not really expecting a respons but this kind guy(I assume it's a guy), his name is Ashik. He helped me and in under 30 minutes we had finished our conversation. I've never even had a convo on email😂 but this Ashik guy is so quick to respond and the customer service he provides is top notch

Animaker ONLY works correctly if you’re on Enterprise.
Every other plan — even the paid ones — gets downgraded output, broken exports, and support that lies to you to cover it up.

When I was on Enterprise, I got exactly what the UI promised:

Real 2K vertical exports

Correct 2560×1440 output

No downscaling

Clean HD and 2K files

Consistent resolution

The moment my Enterprise trial ended?

Animaker started quietly downscaling all exports, even when selecting “HD” or “2K”:

“2K” exported as 810×1440

“HD” exported as 606×1080 or 720×1280

Every vertical export was unusable

All resolution settings became fake buttons

And support tried to pretend this was normal

When I confronted support about why “2K” exports were 810×1440, they sent me a fabricated resolution chart claiming 810×1440 is somehow “2K-class vertical.”
This is simply false — no industry, software, camera, or display manufacturer recognizes 810×1440 as any form of HD, 2K, or QHD.

They literally tried to redefine industry standards instead of admitting their non-Enterprise plans are throttled.

This is the core problem:

Animaker’s UI allows you to select 2K, 4K, HD, etc…
But the plan you pay for cannot actually produce those resolutions.
It silently downscales behind the scenes.

Enterprise gets the real export pipeline.
Everyone else gets the preview pipeline disguised as final output.

This is why so many people think Animaker exports are blurry — because they are.
Not because of user error, not because of settings — because the system is tier-throttled.

If Animaker were honest, they would:

remove resolution options you cannot actually access

stop calling 810×1440 “2K vertical”

stop downscaling HD requests

stop gaslighting users with fake tech charts

and stop advertising 2K/4K to non-Enterprise customers

Animaker could be a great tool if they were transparent, but right now it’s:

misleading

inconsistent

censorship-prone

unreliable for production

and actively deceptive about output quality

If you’re Enterprise, it works.
If you’re not?
Prepare to waste hours troubleshooting problems Animaker already knows about but won’t admit.

Until they fix this, Animaker is not trustworthy for creators who need actual HD or 2K output.

VERY HELPFUL, PATIENT, AND WILLING TO ANSWER ALL OF MY QUESTIONS.

Glitch ate my scenes. Their Support said: “Pay Pro to restore.”
Free user, unemployed. Added 4 Scenes — 2 vanished. Autosave failed. Chat + ticket ignored. Paywalling basic recovery is predatory. Lost hours. Avoid free plan.
Project ID: vXD1XFeShT8NIZ74

I honestly can’t express how grateful I am to the Animaker team! I reached out super last minute because I needed my animation downloaded for a uni assignment, and they were so kind and understanding. They didn’t have to help, but they went out of their way to make sure I got what I needed in time. Customer service is AMAZINGGG and they gave speedy replies. Thank you so much again, you guys are actual lifesavers! 💕

I had an amazing experience with Animaker’s customer service! 🌟

At first, I was assisted by Bala, who kindly answered all my questions and helped me get started. The next day, I ran into some issues and reached out again — this time, Karthick and Bala jumped on a call with me. They spent over 40 minutes patiently walking me through every step to fix the problems in my video.

But what truly surprised me was what happened next. 🙌
They volunteered to fix all the remaining issues themselves and promised to send me the completed video within 12 hours. And they did!

I was genuinely impressed by their professionalism, patience, and kindness. I really hope Bala and Karthick get the recognition they deserve — they went above and beyond what I’ve ever experienced in customer support.

Well done, Animaker, for building such an outstanding support team! 👏

This company will BUG YOU TO DEATH if you sign up for a free trial. We decided the app did not do what we needed it to do. They still called multiple times per day, each time with me telling them that I was not interested in their services. I finally had to turn on call screening on my phone and also block the most common number that they called from. Don't sign up unless you like to talk on the phone!

I suggest you really spend time reviewing this product before actually paying for it, as they both do not offer a free trial and will refuse to give you a refund, even if you literally request it within minutes of subscribing to the full service.
It is fine if you're looking for low effort animations, but their claims of customization are incredibly limited and not at all worth it if you're looking to do something with your own existing characters.

The animations are great and I really dont need to write too much for my prompt

Thank you to the team at Animaker. I am grateful for this application, especially Rufus

I really like this website it has many ways to make videos and is mostly efficient if you know how to use it

Sehr guter Kundenservice. :-)

The program itself is relatively easy to use but what's most impressive is the customer service I've received. Anytime I've had an issue, someone responds almost immediately and it is alway resolved. This program is worth every penny!

Wonderfull experience. I insert my text instruction and the video was exactly what I wanted. So fast, easy and well done!.

Kishore has been instrumental in helping with my queries, as well as ensuring timely support when I faced some technical glitches. He has been available throughout, polite in his interactions and knowledgeable too.

⭐️⭐️⭐️⭐️⭐️
Super pomocny poradnik! Video było bardzo jasne i praktyczne. Dziękuję Kishore i całemu zespołowi Animaker za świetną robotę!
— Monika, WeteranLaweta4You

Animaker is a good program. While i wouldn't say it's a five star program, its okay.

Very professional company that that take customer service seriously. Their software is straight forward and easy to use for the needs that I have. They are very attentive and ready to assist with any situation that may arise. They aren't just selling software, they care about customer satisfaction.

Retour d'expérience après suivi

J'ai d'abord utilisé Steve AI avec le forfait IA générative (129 $).

La plateforme a indéniablement du potentiel : elle permet de créer rapidement des vidéos, des visuels et des voix. Cependant, mon expérience initiale a été frustrante et décevante pour un service à ce prix.

⚠️ Problèmes initiaux

Durant mon premier mois, j'ai rencontré plusieurs problèmes majeurs :

Limites vocales cachées, non mentionnées (ni dans les conditions générales, ni sur le tableau de bord, ni dans les détails du forfait).

Seule une fenêtre contextuelle « Contacter le service commercial » s'affiche, ce qui ressemble à une tentative de vente forcée.

Lorsque je les ai contactés, ils m'ont répondu :

« La limite de voix off est simplement une mesure de sécurité que nous avons mise en place. Nous activerons des limites plus élevées au niveau du compte, ne vous inquiétez pas. »

Projet perdu : après avoir autorisé l'équipe d'assistance à accéder à mon tableau de bord, ma vidéo a été entièrement régénérée et tout mon travail (plus de 16 heures) a été perdu.

Perte de crédits de génération : J'ai perdu plus de la moitié de mes crédits de génération à cause d'un bug de boucle de script. Malgré plusieurs promesses de remboursement, je n'ai jamais été remboursé.

Frappes d'orthographe fréquentes dans les images générées par l'IA, m'obligeant à régénérer les visuels à plusieurs reprises.

Formulation confuse concernant l'expiration de l'abonnement (« jusqu'au 8 octobre à minuit » signifiait en réalité le début du 8, et non la fin).

Ces problèmes ont rendu l'expérience très frustrante, surtout compte tenu du prix élevé.

🌟 Suivi positif

Après avoir publié mon premier avis, l'équipe de Steve AI m'a contacté directement.

Ils ont été très polis, proactifs et ont vraiment cherché à résoudre le problème.

Ils m'ont offert un abonnement Pro gratuit pendant un mois, puis l'ont prolongé de quelques semaines à titre de geste commercial pour un essai plus approfondi – ce que j'ai beaucoup apprécié.

Durant cette période, j'ai pu tester la plateforme plus en profondeur. Le système présente encore des problèmes techniques — par exemple, la génération de certaines images à partir de texte est très longue ou ne se fait qu'après le redémarrage de l'application — mais l'équipe d'assistance travaille activement à la résolution de ces problèmes et me tient informé.

Récemment, ils m'ont même proposé un abonnement annuel à prix réduit (-50 % pour le Black Friday), ce qui témoigne de leur engagement à améliorer le service et à préserver la confiance de leurs clients.

💬 Résumé

Steve AI a un fort potentiel et son service client mérite d'être salué pour sa réactivité, sa patience et sa disponibilité.

Bien que je sois convaincu que le logiciel comporte encore des bugs techniques et manque de transparence concernant les limites d'utilisation, je constate qu'ils s'efforcent réellement de l'améliorer.

J'ai donc décidé de revoir ma note à la hausse, passant de 2 à 4 étoiles —

⭐️⭐️⭐️⭐️☆

Pas encore parfait, mais clairement en bonne voie. Si l'équipe continue sur cette voie, et si elle parvient réellement à améliorer l'IA et à résoudre les problèmes techniques... Steve AI pourrait devenir un outil très performant pour les professionnels de la création.