amigorentacar.cr Anmeldelser 

⚠️ EXTREMELY DISAPPOINTING EXPERIENCE WITH AMIGO CAR RENTAL COSTA RICA

I had an extremely disappointing experience with Amigo Car Rental Costa Rica.

I was charged USD 1,409 for the replacement of a single car key. According to an independent locksmith, the same key could have been replaced for approximately USD 300.

Despite this, Amigo Car Rental is refusing to refund the difference, even though my travel agency has been trying to contact them repeatedly to resolve the situation.

I find this completely unacceptable. I have tried to resolve the matter through the appropriate channels, but so far I have received no satisfactory solution.

I am therefore sharing my experience to warn other travellers considering renting a car from Amigo Car Rental Costa Rica.

I am asking Amigo Car Rental to review my case and refund the amount that I believe was charged unfairly.

Amigo Car Rental, I am still waiting for a proper response and a fair resolution to this matter.

They charged us for a small dent on the hood, even though we had taken out a comprehensive insurance policy when picking up the car. We reported the damage upon returning the vehicle—which had occurred that very day—but they claimed it had already been noted previously. Their justification was: “Once the car is returned, damage can no longer be reported.” Their conduct was improper and deliberately unclear. I strongly advise against using them.

Experiencia muy negativa con Amigo Rent a Car (Contrato AT045468).

Tras un accidente, solicitamos la presencia del perito, pero nunca apareció. Aun así, nos exigieron el pago inmediato de 1.800 USD, sin informe pericial, sin presupuesto y sin facturas de la grúa ni de la reparación. Teníamos contratado el seguro todo riesgo, pero nunca se nos explicó por qué no se aplicó.

Durante el traslado en grúa fuimos presionados para pagar en ese momento, indicándonos que podríamos quedarnos sin asistencia si no lo hacíamos. Pagamos bajo esa presión, sin conocer el coste real de los daños.

También dejamos una fianza de 300 USD, que no ha sido devuelta ni justificada.

Nos aseguraron por teléfono que enviarían las facturas. Nunca lo hicieron. Hemos enviado varios correos reclamando explicaciones y no hemos recibido ninguna respuesta, lo que demuestra una grave falta de transparencia y profesionalidad.

No recomiendo esta empresa.

Very poor customer service, 4 emails and numerous WhatsApp conversations and still no booking .
They simply can not be trusted unhelpful

1. The AmiGo representative met us at the Daniel Oduber Quirós International Airport in Liberia, where he helped us withdraw Colones from the ATM before putting our group of 6 into the shuttle to the AmiGo agency.
2. The cost of the van we had reserved for 9 days was thousands of dollars less than a comparable one from Alamo, which is the car rental agency I use in the US (I'm an Alamo "Insider").
3. The AmiGO agent efficiently handled the paperwork and explained the features of our brand new Toyota Hiachi 12-passenger van.
3. The van easily accommodated our party of 6. I especially appreciated the turning radius of the Toyota Hiachi, which is better than our Toyota Prius at home! In addition, the last row of seats was collapsed giving us additional storage space.
4. Upon our return nine days later and the agent's inspection of the vehicle, our $1500 damage deposit "disappeared."
5. A shuttle promptly returned us to the airport.

Charged us $250 dollars for a little bit of sand left in the car (after we had rented it for a month). If the price is slightly lower on price comparison sites, don't be fooled. Their business model is designed to extract money from you elsewhere. Will never use again.

Costa Rica es un pais con mucho turismo e infraestructuras no siempre buenas para "los carros", Tuve buena experiencia en el 22 con SIXT, regular con AVIS el 24 y el 25 y ahora probé Amigo Rentalcars, y debo decir que muy buena impresion. Los coches estan castigados pero bien y su sevicio técnico me auxilio en minutos en un problema de Bateria en fin de ciclo vital. Recomendables rapidos y correctos a un precio mas que conveniente.

Servicio perfecto, entregamos el coche 1h tarde y ningun problema
Perfecto el servicio del dia 29 a las 09 pm, en el aeropuerto de San Jose de Costa Rica

Alquilamos un coche en AmiGO Rent a Car y la llave se rompió por desgaste del vehículo. La propia empresa envió a un cerrajero, pagamos $30 por una reparación provisional acordada con su equipo y estuvimos toda una tarde sin coche. Al devolverlo, además nos cobraron $100 por una nueva llave, sin nuestro consentimiento y pese a tener seguro a todo riesgo. Retuvieron la fianza durante 10 días y tardaron semanas en contestar. Experiencia abusiva y poco profesional: no se hacen responsables de fallos en sus vehículos y cargan los costos al cliente. No recomiendo esta empresa.

We rented a car from AmiGO Rent a Car and the key broke due to vehicle wear. The company sent a locksmith, we paid $30 for a temporary fix agreed with their staff, and we were left without a car for an entire afternoon. When returning the vehicle, they charged us an additional $100 for a new key without our consent, despite having full insurance. They also held our deposit for 10 days and took weeks to respond. Abusive and unprofessional experience: they don’t take responsibility for their vehicles’ failures and pass the costs to the customer. I do not recommend this company.

En voyage au Costa Rica ou les routes sont réputées tortueuses et en mauvais état nous avons loué un RAV4 par l'intermédiaire d'un agent local evc cette compagnie.
1200€ de location pour 13 jours avec une voiture qui arrive en mauvais état rayé cabosse du toit aux gardes boues...
Nous avons fait des photos mais pas de vidéos.
Le constat de prise de la voiture fais mention de croix partout mais pas spécifiquement au niveau des gardes boues.
Après notre séjour nous rendons le véhicule 1 jour en avance ( mais prix identique ) et le louer nous demande 300€ pour un garde boue que l'on aurait perdu alors que l'autre est complètement déchiqueté.
On commence à lui exposé que son garde boue de l'autre côté est totalement déchiqueté et cela laisse présager que celui qui manque était soit en très mauvais état soit déjà inexistant mais n'ayant pas de vidéos,pas de preuve donc ils nous ont chargé les 300$ et encore il m'a menacé de me faire paye les deux comme je lui disais que l'autre était en mauvais état.
Bref du our et simple vol et je vous déconseille fortement de passer avec eux pour un voyage au Costa rica

We rented a car for three weeks. Upon delivery, the wifi module was not charged. According to the salesperson it would charge on the usb connector in he car but that was not the case. When leaving our lodge on the road the second lodge, again it was not working. Send them a whatsapp message, stil today it is not read and we are 2 weeks home. Called the helpdesk to report it. Very unpolite person on the line.Their solution was to drive back to san José to pick up another one. Seriously???.
For us not anymore

I strongly advise against renting from AmiGO Rent A Car. Our experience was frustrating, dishonest, and handled with terrible customer service.

We reserved and paid for a 4x4 vehicle (Mitsubishi ASX or similar) well in advance, as we needed it to reach specific destinations. However, when we arrived, we were given a lower-category car with no 4x4 and low ground clearance, making it impossible to access our planned destinations. The staff assured us several times via WhatsApp and email that the correct vehicle would be provided within 2-3 days, but this never happened.

Instead, we were stuck with the downgraded car for our entire trip, and when they finally offered a partially similar vehicle, it was after the dates we actually needed the 4x4 and not the automatic we reserved, making the offer meaningless. Throughout the trip and again when we returned the car, Amigo repeatedly reassured us that we would be fully reimbursed for the downgrade for the entire duration we had the wrong vehicle. However, when it came time to honor their word, they only refunded a small partial amount of less than 2$ a day—an amount that is completely unacceptable given the downgrade and amount of emotional stress. Worse yet, they acted before we could even file a claim with the company we booked through, dismissing our complaint by saying the matter was “already handled”. This comes after they told us they could not handle our claim and that we needed to go through Auto Europe.

To summarize:
• They never sent the promised customer satisfaction form at the end of the rental, likely to avoid recording our dissatisfaction.
• Our car was poorly maintained—the battery connection was so loose it disconnected after only three drives.
• Their service is deceptive—from bait-and-switch style tactics to false reassurances about reimbursement and delivering the proper car to “finalizing” claims before they can even be submitted.

This company is completely untrustworthy in our experience. If you book with them, be prepared for broken promises, poor maintenance, and zero accountability. I highly recommend choosing another rental company to avoid the stress, financial, and emotional loss we experienced.

I booked a rental car in February 2025 from Amigo Car Costa Rica for 3 weeks/2300 USD and was unhappy with  the experience.Their staff were quite pleasant but I would never do business with them again. The price communicated by Amigo before was not transparent and represented Netto prices and we payed in addition +13% Tax.

The car (Toyota RAV 4) was unsatisfactory with multiple nicks and dents and a too small engine that was unable to climb up hills without slowing down and comes without trunk cover. The automatic transmission was the worst I drove for 20 years.

But the best came at the end of our tour through Costa Rica. The car was not well prepared as we picked the car - one floor mat was missing in the right back and we didn’t checked this. So we had to pay a full floor mat set for 58 USD (after dealing), according of Amigo Car it can not be bought separately. No goodwill was accepted.
After i decided to remove all floor mats, they told me that one mat costs 68 USD … !!! Full set cost than is the 4x price !
The floor mat was missing from beginning but was not mentioned in protocol when we received the car
I‘d never looked in the back before for floor mats of rental cars. It seems to me to be a very succesfull model to grab money.

If you can please avoid to rent a car by Amigo. They practice no fair business.
I‘ll do that definitely - no rental #amigocar again.

Very easy pick up and drop off
Good car
Negative: No info received after return which would have been good as we left the key at a restaurant cashier.

Very good service! I had a car twice from AmiGo. Thank you!

Easy and quickly

Amigo Car Rental really are your Amigos. From the moment we arrived at the rental center to the drop off and tour they gave us was excellent. The customer service was expectational. Javier and Eddie went above and beyond to assist us. We have never received such great service from a rental company. We will definitely use their services again and highly recommend them to our family and friends.

The handover of the hire car went smoothly. The car was in very good condition and sufficiently dimensioned for our tour. It had a full tank of petrol and was clean. All small scratches on the car were noted and not criticised when we returned it to another location. The return was very quick. After the handover we were driven to the airport free of charge without a long wait. The car had no technical problems during the entire period of use. We didn't have any accidents, so we didn't have to contact the hire agency during our round trip. Based on my experience, I can highly recommend AmigoCar.

La location s'est passée sans soucis avec flexibilité et professionnalisme
Le module WiFi est un vrai plus
La réception et la restitution du véhicule a été faite avec du personnel ponctuel et sympathique