Amcare by Convatec Anmeldelser 

I was recently diagnosed with colon cancer and have had a stoma surgically fitted, I found Amcare on the internet, I signed up and was contacted by Sharon who was absolutely brilliant, I had so many questions she was able to answer professionally and sympathetically. The care from the team I have been dealing with, Sharon, Kev and Sarah has been second to none. I received samples to find out which would be the best fit for me as everyone is different and lots of helpful, practical advice like Facebook groups, travel passes and a radar key. I would wholeheartedly recommend this service to anyone

Fiona at Amcare has been amazing with me. She talked through the different product options available and sent out lots of samples. I've been ill a few times when Fionas phoned and she's always followed up asking how I am which in my opinion is amazing, she really does care and she's a credit to the company. Big thank you to Fiona

Excellent service would highly recommend Callum was lovely and went above and beyond to help me nothing was too much trouble many thanks.

Amcare and myself worked out a supply chain of my required products going forward, and they have supplied right on time

My contact Reuben was very friendly, understanding and patient, helped me out a lot without being too intrusive. Amcare covered all the bases regarding my requirements and their delivery service looks to be spot on. Pleasure to use them for my products supply,

Contacted this company to try their products.
Callum was so kind and helpful. Would thoroughly recommend them

Just joined this company and so far everything seems good. Very knowledgeable staff and great company service, would highly recommend

After a few weeks of leakage after my 2nd surgery I spoke to callum who was brilliant in advising me about the different products and had me samples sent out the next day. I am so grateful to callum his customer service and knowledge was brilliant would highly recommend

Just joined but so far been made more than welcome good feeling about the products.

Fiona was help full and explain what products she was sending asked did I need cutting and she sent me a night bag to fit new bag she listen to what problems I had and reassured me

absolutely wonderful company extremely helpful have become a total life Savior can't rate them high enough everyone we have spoken to go above and beyond for us. many thanks for everything they do.

Umair is the nicest person Ive ever talked to on a phone, so sympathetic and understanding. I also spoke with Sara, 10/10 for both of them. They’re products are amazing and I’ve learned a lot from Umair

Wonderful call with lovely reuben today , he gave super helpful advice and was able to knowledgeably inform me of the benefits of different products and advantages of using them as a healthcare company.

Thanks again!

I am a new customer of Amcare group and I am really chuffed. I have struggle with pouches because I also have a kidney problem I have a very high fluid intake so I have a overactive Stoma I can't go to far from the bathroom. I have had problems with ballooning and leakers but a couple of months ago I had a sample of the esteem mouldable pouches they have done wonders for my confidence I have been able work in
Garden again I sometime forget I have it on and with people like Reuben at amcare to talk to also helps my confidence I am now a happy chappy Sion Curtis.

Best experience with an ostomy provider
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I’m almost 3 months post colectomy. I have an allergy to medical adhesives and I’ve tried so many different bags.

Callum Yates was very patient and helped me find the right product - he went above and beyond- I have now moved my prescription over to the Esteem bags because this.

Competitors did not offer any type of follow-up, kind words, etc., on my journey wi the them — having someone like Callum there is majorly impactful when you’re in recovery and need helpful and empathetic advice.

Highly recommend.

Amcare have made everything related to my stoma supplies so easy. I have had a stoma for 25 years and it has never been this easy to organise my supplies, Lee is the customer services representative that I always contact and he is always fantastic.

Fantastic customer service. After my first trial they tweaked the pouches and I was delighted with them. Thank you so much

Felt in good hands, profesional and very pleasant. Impressive knowledge about products

Had a wonderful conversation with callum today from convatec who listened to my concerns and issues regarding my present products and sent me some of their own which arrived today.
Will try them out and hopefully will be better quality.
Thankyou callum

My wife recently had a drain fitted relating to a gall bladder issue. Following initial discharge from Hospital (and at that time awaiting a date for surgery) arrangements were made by a District Nurse for my wife to be prescribed fresh supplies of Convatec urostomy pouches and flanges (these items link together forming an overall drainage system).
We discovered on a recent Saturday morning that because of a miscommunication sitting somewhere between a District Nurse, a GP Surgery and a local Pharmacy incorrect Convatec items had been prescribed (I make it clear Amcare were not involved that time). This meant that on that Saturday morning a District Nurse was unable to change a pouch and flange that had been in place for a week.
We had no spare supplies of the correct items needed and the issue was addressed temporarily by the Hospital Ward my wife had recently been on providing on the same Saturday a less than suitable overall large pouch and bag to tide my wife over until the issue was resolved.
Because the issue was discovered on a Saturday the GP Surgery was closed as was our local Pharmacy. I therefore went online to research what the correct items required were and how they could hopefully be swiftly obtained.
I discovered Amcare by Convatec provided not only a weekday customer care phone service but also one on Saturday mornings. I rang Amcare on the same Saturday morning and was assisted by Sarah King who was brilliant.
Sarah guided me through options available referable to appropriate items of stock and she bore with and guided me while I measured items removed from my wife by a District Nurse earlier that day. Through this process we established what was needed and Sarah kindly arranged to send samples of pouches and flanges via a Courier on the next working day (the following Monday) to see if these were suitable. The items duly arrived via DPD on the following Tuesday, and a District Nurse confirmed they perfectly met my wife’s requirements.
Sarah’s assistance was professional, personable, friendly and extremely efficient. I had no previous experience of having to identify what size and type of items were required (the selection available online is vast) and Sarah’s guidance was beyond invaluable. Before ringing Sarah, I was very concerned that my wife’s needs might not be properly met but after speaking to Sarah my concerns were fully addressed.
Subsequently Sarah arranged for my wife’s GP Surgery to electronically prescribe fresh supplies of the products my wife needed; these items were despatched by Amcare on the same day that the Surgery issued the prescription. Again, delivery took place the next day via DPD.
I cannot praise Amcare enough and highlight that the Company also follows up deliveries with phone calls to confirm delivery has taken place and that customer needs are being supported. It is clear customer support is a genuine priority for Amcare and I experienced this in later phone calls received from Gaynor and Sharon who are Amcare Me+ support specialists.
Amcare is an excellent Company. I have read other glowing 5-star reviews of the Amcare on Trustpilot and our customer experience has been equally brilliant.