Umair was very helpful when i discussed my needs with him. He gave me some very good advice on products that would make things easier for me and also sent out some free samples to try. I have tried... Se mere
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Se, hvad kunderne siger
I decided to try a few samples from different companies - no problems with my current company - so I tried Convatec first. The samples came quickly after an email chat with Kevin. I wasn't sure what... Se mere
I have nothing but the highest praise for this company. Their help and assistance allowed me to be independent. Until I found them I was dependent on the lovely lady next door to me. She would... Se mere
My husband had been having trouble with the flange base plate he used which wasn't staying stuck for very long and causing a huge issue for him. Umair was extremely helpful in recommending a different... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Leverandør af medicinsk udstyr
- Butik med medicinsk udstyr
- Leverandør af udstyr til handicappede
- Lægeforening
- Producent af medicinsk teknologi
Skrevet af virksomheden
Amcare by Convatec has been delivering care and support to the stoma and continence community for more than 30 years, which is why when you register with us you can relax, knowing that you’re in safe hands. Whether you’re looking for a reliable and discreet prescription delivery service or a friendly voice at the end of the phone when you need it most, you can always depend on us. We are pleased to provide a live chat feature on our website, ensuring that you can easily connect with us whenever you need assistance. As we partner with the NHS, we offer a reliable and discreet, prescription management service. We take all of the stress away from the process, ensuring you receive exactly what products you need, when you need them. Our expert care team are here to support you on all stoma and continence care needs. Whether you need help with what products to use, your prescription or lifestyle support, we can help. At Amcare by Convatec, we make it easy for you to get the support you need. Call us on 0800 88 50 50, reach us via live chat on our website at www.amcarebyconvatec.com, or email us at enquiry@amcaregroup.co.uk
Kontaktoplysninger
Progressive House, The Heath Business & Technical Park, Cheshire, WA7 4QX, Runcorn, Storbritannien
- 0800 88 50 50
- enquiry@amcaregroup.co.uk
- amcaregroup.co.uk
4,9
Fremragende
270 anmeldelser
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Quality product and service!
I have had a stoma for almost 12 months, and still adapting to a certain extent. I noticed an advert for free samples of the Esteem Body Pouch.
I was contacted by Callum, who has been extremely helpful and so easy to communicate with.
After having tried the samples, and feeling much more comfortable and secure with them, I now have a product that suits me so much more.
Thanks so much Callum and Convatec!
26. februar 2026
Uopfordret anmeldelse
Besvarelse fra Amcare by Convatec
Thank you so much for taking the time to share your experience with us. We’re really pleased to hear that the Esteem Body Pouch samples have helped you feel more comfortable and confident.
It’s wonderful to hear that Callum provided such supportive and friendly service — we’ll make sure your kind words are passed on to him.
Kind regards, Amcare
Customer care team, Mandy
Customer care team, especially Mandy have been wonderful, Mandy has gone above and beyond to understand issues I’ve been facing and provide both practical advice and support
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra Amcare by Convatec
Thank you for your kind review!
We are so glad Mandy and our team have gone above and beyond for you. I will be sure to pass this on to Mandy, she will be overjoyed.
Here at Amcare we aim to do the utmost we can to support you, so it great to hear your experience has reflected this.
Kind Regards,
Amcare
I recently changed my stoma services…
I recently changed my stoma services over to Amcare and I am absolutely thrilled with the service I have received, especially from a pleasant gentleman named Reuben, he has listened to all my issues, recommended new products to help me which are fantastic, solved all of the stoma issues I was having and done it all in an extremely friendly helpful manner.
I have had my stoma since sept '25 and been having many issues and problems with the bags, Reuben and Amcare have solved all of these completely, the new bags by Convatec are fantastic and the service is even better. I cannot recommed them enough the whole team have been brilliant, helpful, caring and so friendly I feel I have a new circle of friends.
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Amcare by Convatec
Thank you, Anthony, for your kind review.
We are so glad to hear Reuben has provided you with such great, friendly service, I will be sure to pass your kind words over to the team, they will be overjoyed to hear this. At Amcare we’re all about making sure people know they have options and feel confident in the choices they make, and we are grateful you chose us, we are always here for any needs you may have!
Kind Regards, Amcare
Great service!
I have only had my colostomy for 3 months and decided to try out another company and different products. I made contact with Callum and he has given me great service and followed up after I had received my samples.
30. januar 2026
Uopfordret anmeldelse
Besvarelse fra Amcare by Convatec
Thank you Frances, for your kind review. We are so happy to hear Callum supported you so well, we will be sure to pass this onto him. At Amcare we’re all about making sure people know they have options and feel confident in the choices they make, and we are grateful you chose us!
I would like to say how grateful and thankful and blessed to have had Fiona on other end of phone
I would like to say how grateful and thankful I had a lady called Fiona phoning me without fail every Monday, even one afternoon she phoned me as I was coming out of hospital with my mum and son because we had carbon monoxide poisoning it was a very close call as a family and we could not have been here today if we didn’t here the alarm and Fiona literally went the extra mile for us because she knew my story on what I’ve already been through and she offered help, heaters, blankets, because everything had to shut off with no heating for days but Fiona went that extra mile even when it wasn’t to do with my stoma because I’d not yet had my operation till the 13 January but she was there still phoning me every Monday, but I was having an issue with the stoma bags from stoma nurses out of hospital they were irritating my skin, but Fiona still phoned me every Monday and I’d been using esteem body stoma bags and the material felt different no skin issues, no pain, and felt better when I put them on, I can not thank Fiona enough because she has been there not only as a person to promote the bags but she has listened to me, she has been there, she has cared about me my feelings and my thoughts, but actually helped me, and she told me that she only been there 6 months that I couldn’t tell, and I said to her I felt like you was my counsellor but that’s because you actually cared and you listened and helped me not just to find the right bag but to tell me it’s my choice and that will stay with me thank you so much
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Amcare by Convatec
Thank you so much for taking the time to share such a heartfelt and powerful review, Shelley.
Fiona will be deeply moved by your words. She genuinely cares about the people she supports, and your review perfectly reflects the compassion, dedication, and humanity she brings to her role. Knowing that she was able to be there for you consistently, not just for stoma-related support but as someone who listened, cared, and helped when you needed it most, means everything to us.
We’re also really pleased to hear that you found comfort and relief with the Esteem Body pouches and that they made such a positive difference for your skin and confidence. Supporting you to make the right choice for you is exactly what we aim to do.
Kind regards, Amcare
Very helpful from the beginning
Very helpful from the beginning. The instructions were clear. The product itself is comfortable to use and good quality, helping make a difficult daily task more manageable. Overall, very satisfied with both the service and the reliability of the supplies. Fantastic customer service throughout
3. december 2025
Uopfordret anmeldelse
Besvarelse fra Amcare by Convatec
Thank you so much for taking the time to share your experience, Sophie.
We’re really pleased to hear that you found the instructions clear and the product comfortable and high quality. Knowing that our supplies help make a difficult daily task more manageable truly means a lot to us.
We’re also delighted that our customer service met your expectations from start to finish. Providing reliable products alongside supportive, responsive service is exactly what we aim for, so your feedback is incredibly encouraging.
Thank you again for your kind words and trust in us, we’re always here if you need anything in the future. Kind Regards, Amcare
Outstanding company
House bound leaks up to 3 times a day life was hell then I called a guy called kevin who just over a phone call changed my life a very caring service that offer so much more than other companies and the product is outstanding no leaks comfortable and gave me my confidence back thank you to all of the guys that work here your amazing
30. januar 2026
Uopfordret anmeldelse
Besvarelse fra Amcare by Convatec
Thank you so much for taking the time to share your experience, Robert. We’re truly humbled to read how much of a difference our service has made to your life. Kevin will be especially touched to hear that his care and support over the phone helped restore your confidence and independence.
Our team is passionate about going above and beyond, so it means a great deal to know that both the service and the product have delivered comfort and peace of mind for you.
Kind regards, Amcare
Never had an issue in over a year
I have been using Amcare for over a year now and they have made my life so much more relaxed. They call me every month and that means I don’t have to contact my doctors first and then worry that the script is ordered.
They are always very helpful and answer any questions I ask.
The delivery is swift and if I need anything quick it has not been an issue.
Highly recommend them - my last supplier caused me a lot of anxiety with delays.
26. januar 2026
Uopfordret anmeldelse
Besvarelse fra Amcare by Convatec
Thank you for sharing your experience. We’re so pleased to hear that our monthly calls, helpful team, and reliable deliveries have made things easier and less stressful for you. It’s wonderful that patients have the freedom to choose the supplier that works best for them, and we’re grateful you chose Amcare. If you ever need anything, we’re always here to help. Best wishes, Amcare
Amcare
This company does not know the meaning of no..my cancer is incurable..upsetting enough..i have asked for the last six months to stop sending me 4 packs of stoma bags a month.. no joy 4 kept on coming...on 8 jan i spoke to someone on phone to explain situation and cancel my account with them..to no satisfaction today have sent prescription to my doctors. this is stealing from overstretched nhs.. its actually upsetting and thoughtless...
17. september 2025
Uopfordret anmeldelse
Besvarelse fra Amcare by Convatec
Dear Louise,
Thank you for sharing your experience. We’re truly sorry for the distress this has caused and can only imagine how frustrating this must have been. This fell far below the service standards we aim to provide, and we fully acknowledge this.
We’re reviewing your experience so we can learn from it and prevent it happening again.
Once again, we’re very sorry and appreciate your feedback.
Kind regards,
Amcare
Better life
Every Staff member is so helpfull in every way , knowledge ,and making sure You have everything You need , Fiona has made my life so much better by changing my Urostomy bags , I dont like change but if its going to change my day to day life its worth it , I have always had a positive experience with Amcare , and that makes all the differance in the way you feel in yourself .
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Amcare by Convatec
Thank you so much for your wonderful feedback, Jacqueline
We’re delighted to hear that our team has been so helpful and that Fiona’s support has made such a positive difference for you. Change can sometimes feel daunting, so it’s great to know that the adjustment has improved your day-to-day life.
Your kind words about Amcare and the positive experiences you’ve had mean a lot to us. We’re committed to making it easy for our customers to access the services they need, and your feedback reassures us that we’re on the right path.
Kind regards, Amcare
Amazing products, great service
Amazing products, fantastic customer service. I signed up for the me+ support scheme which has a wealth of valuable information and useful tips, and I cannot speak highly enough of the ir team, including Becca who managed to get my order to me on such short notice. Thank you so much.
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Amcare by Convatec
Thank you so much for your wonderful feedback, Paul.
We’re thrilled to hear that you’re enjoying our products and that the me+ support scheme has been helpful to you. Our team works hard to provide the best service possible, and it’s great to know Becca was able to assist you with your order at short notice.
At Amcare & Me+, we’re all about making sure people know they have options and feel confident in the choices they make.
Kind regards, Amcare
Go over and above
Once again, outstanding customer service from Amcare.
I had a medical issue, which Fiona took the time to research and come straight back with a possible solution.
The customer service staff are friendly, discreet, and empathetic .
Ordering and delivery is so efficient and prompt.
10/10 all round.
Thank you!
30. december 2025
Uopfordret anmeldelse
Besvarelse fra Amcare by Convatec
Hi Lynn, thank you so much for your wonderful feedback.
We’re delighted to hear that Fiona was able to assist you promptly and provide a helpful solution. Our team takes pride in being friendly, discreet, and empathetic, so it’s great to know this came through in your experience.
At Amcare, we’re all about making sure people know they have options and feel confident in the choices they make.
Kind regards, Amcare
I received fantastic support from Umair…
I received fantastic support from Umair - he understood my stoma needs better than I did. His advice was spot on and because of that I have now switched over to a new product. He couldn’t have been more helpful and it is great peace of mind to know I can just pick up the phone.
19. december 2025
Uopfordret anmeldelse
Besvarelse fra Amcare by Convatec
Thank you for sharing such wonderful feedback.
We’re thrilled to hear that Umair was able to provide the support and advice you needed. It’s great to know his recommendations have made a positive difference and given you peace of mind.
Kind regards, Amcare
Vincent was amazing
Vincent was amazing. I am a 71 year old lady with a problematic stoma. He was respectful kind and caring during all calls and is a wonderful young man. I felt totally at ease. He is 100 percent in customer service
9. december 2025
Uopfordret anmeldelse
Besvarelse fra Amcare by Convatec
Thank you so much for your wonderful feedback, John.
We’re thrilled to hear that Vincent made you feel comfortable and supported throughout your calls. Providing respectful, kind, and caring service is at the heart of what we do, and it’s great to know Vincent delivered that for you.
We believe every person should feel empowered and have a choice in their care, and we’re proud that Vincent helped ensure you felt listened to and respected throughout the process.
We’ll be sure to share your kind words with him, he’ll be delighted.
Kind regards, Amcare
Top rate!
From initial contact by phone (which was answered quickly and cheerfully) to completion I was treated with respect and total professionalism. The operator clearly knew their product range and advised me accordingly. I was delighted by such knowledgeable and courteous service.
10. december 2025
Uopfordret anmeldelse
Besvarelse fra Amcare by Convatec
Thank you so much for your wonderful feedback, Steve.
We’re delighted to hear that your experience from the very first call to completion was positive. Our team takes pride in providing knowledgeable, courteous, and professional service, so it’s great to know this came through.
At Amcarebyconvatec, we know how important it is to have the freedom to help choose the products and delivery options that best suit your lifestyle and medical needs.
Kind regards, Amcare
i just wanna say you have an amazing phone staff (Fiona Gurney)
i just wanna say i was really struggling today i rang my stoma supplies service and i was really panicking about getting more supplies because at nottinghamshire applice service management they are not picking up calls and the voice box is full thankfully i rang you guys and a lovely woman called Fiona Gurney spoke to me and calm me down and reinsured me she really does deserve this job because how kind of a person she really is i can’t believe how good you guys are she even spoke about new products with stomas and made me feel so comfortable i just wanna say a massive thank you to her because she made me feel like a normal person and made me be able to speak freely about my stoma issues without any judgement just trying her best to help me the best she possibly can
9. december 2025
Uopfordret anmeldelse
Besvarelse fra Amcare by Convatec
Thank you, Jack, for your kind review. We are so glad to hear you felt reassured and supported by Fiona, this is exactly why we do what we do!
Reviews like yours really help to spread the message that people do have a choice, both in terms of the products they use and how they receive them.
If there is ever anything we can do for you, please do not hesitate to reach out!
Kind Regards, Amcare
Perfect company
I spoke to Janette she was helpful, friendly and polite as is all who answer the phone. I cannot fault this company and the staff every time I ring. I always thank them as I appreciate their care
4. december 2025
Uopfordret anmeldelse
Besvarelse fra Amcare by Convatec
Thank you so much for your wonderful feedback, Glynis.
We’re delighted to hear that Janette and the rest of our team have provided you with helpful, friendly, and polite service every time you call. Your appreciation means a lot to us, and we’re proud to know our care makes a difference.
Kind regards, Amcare
Absolutely
Absolutely! Please provide the review you need rephrased, and I'll help you with that.
21. november 2025
Uopfordret anmeldelse
Besvarelse fra Amcare by Convatec
Thank you for your 5-star review, Amanda.
It looks like your comment might have been posted by mistake, but we really appreciate your support.
If you’d like to share any feedback about your experience, we’d love to hear it. Thank you.
Kind regards, Amcare
The service provided by Umair was outstanding
I approached Amcare for some Convatec samples, as I was experiencing skin problems and thought a change of bag might be the answer.
Umair's help was invaluable - he took the time to chat and explore possible solutions by way of products and accessories, organising samples extremely promptly.
In the event, I found the Convatec bags unsuitable but was happy to provide feedback to Umair. In his usual helpful and friendly manner, and despite not moving forward with Convatec, Umair very kindly offered an additional sample of one of the products I found to be helpful for my skin.
What fabulous service - Umair's professionalism is outstanding - thank you for your help and support.
21. november 2025
Uopfordret anmeldelse
Besvarelse fra Amcare by Convatec
Thank you so much for sharing your experience with us, Phil.
We’re delighted to hear that Umair provided such helpful and attentive support.
Taking the time to understand your needs and explore solutions is something we pride ourselves on, and it’s great to know this made a positive difference for you.
We’re pleased Umair could assist further with an alternative product to help with your skin concerns. Your feedback is invaluable and helps us continue to improve our service.
Thank you again for your kind words, we’ll make sure Umair sees your comments.
If you need any further support, please don’t hesitate to reach out.
Best wishes, Amcare
Amcare really are exceptional and very…
Amcare really are exceptional and very kind, all stoma’s can be unpredictable and it’s great to have such a nice back up team. I ran out of Stoma pouches for my Urostomy, sent an email to Caroline Beech & they are coming tomorrow. I don’t usually get stuck, but this time they caught me. Thank you all, whoever I deal with always so nice & helpful. Annie Judge. 20/11/25
20. november 2025
Uopfordret anmeldelse
Besvarelse fra Amcare by Convatec
Hi Annie, thank you so much for your wonderful feedback.
We’re delighted to hear, that Caroline and the team were able to help you quickly when you needed it most. We understand how important it is to have peace of mind, especially when things don’t go as planned, and we’re always here to support you. Your kind words mean a lot to us and will be shared with the team.
Kind regards, Amcare
Dette er Trustpilot
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