Website is pretty easy to use and I found what I wanted to be able to do all my underfloor heating without using a screed. There was some confusion from the wood floor fitter about using a herringbone... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have used Ambient for at least ten years. Purchasing their underfloor heating mat kits. I have never had any issues with regards to the mats or programmers being faulty. They have always arrive... Se mere
Virksomheden har svaret
Very prompt service, next day delivery. Since ordering the new underfloor programmable thermostat the old one which was playing up has started to work again. I have not therefore fitted the new one bu... Se mere
No idea if this underfloor heating is any good as I’ve only just picked it up from the post office. A bit frustrating that the delivery could not be left in a safe place which resulted in various pho... Se mere
Virksomhedsoplysninger
- Leverandør af varmeudstyr
- Butik med badeværelsesudstyr
- Leverandør af byggematerialer
- Kedel- og opvarmningstjeneste
- Marked for byggematerialer
- Butik med VVS-udstyr
Skrevet af virksomheden
Ambient Underfloor Heating is a family-run business that started in 2002 supplying underfloor heating to homes across the UK online. Since then, the business has increased to over 50 employees, operating from a 23,000 sq ft of warehouse space. Despite this growth, Ambient continues to uphold the family values to which the business was built and continues to operate through the same websites just as it did in 2002.
Kontaktoplysninger
Unit 16, Carnival Park, Carnival Close, SS14 3WN, Basildon, Storbritannien
- 01799 524730
- customerservices@ambient-ufh.co.uk
- ambient-elec.co.uk
4,6
Fremragende
831 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Only order on line great product
Only order on line great product, but can't place phone orders as know one answers
15. januar 2022
Besvarelse fra Ambient Underfloor Heating
Good morning,
We are sorry to hear that you had trouble getting through to us to place an order. Due to a Covid outbreak within our team, we were down to very minimal staff which unfortunately, created some delays. We are back to a full running team again so there should be no issues going forward with any future orders you may require. We apologsie for any inconvenience caused.
Kind regards,
Customer Services (HD)
Have ordered 6 various kits from these…
Have ordered 6 various kits from these guys now...and have always been delivered on time and in full. Tech help is good on the phone too....yeah can't fault them! 😁
13. januar 2022
Besvarelse fra Ambient Underfloor Heating
Hello Stewart,
Thank you for your continued custom and for your 5-star review. It is much appreciated.
Please do not hesitate to contact us should you need any support with your goods purchased.
Kind regards,
Customer Services (HD)
Kit looked good but the service wasnt there.
Delivered quickly and the kit looked well manufactured. However the customer service was non existent when I had a technical question to ask that wasnt covered in the instructions or online. No one answered the phone at all for nearly half an hour of trying and when they did it sounded like a 12 year old who told me to expect a call back which never came. I decided to send the kit back to them because receiving good service is important to me and after hearing all the horror stories about the reliability of underfloor heating I had no confidence that this company would be on hand to sort out any potential issues in the future. They did pick up the delivery free of charge however and I appreciated that.
20. december 2021
Besvarelse fra Ambient Underfloor Heating
Good afternoon,
Our sincere apologies for the experience you have had with the order you made with us. Unfortunately, there was a Covid outbreak within the business during this period so we had a lot of staff off sick and it caused a lot of delays in getting back to customers. We are back to a full team again and hope that you may look to using us again in the future.
Kind regards,
Customer Services (HD)
Always a good and excellent service
Always a good and excellent service, merry Xmas,
Tony
18. december 2021
Excellent service and price
Excellent service and price. Warmup underfloor heating thermostat delivered day after ordering.Thank you for your prompt service.
16. december 2021
Great Company to deal with
Had really good service from Ambient; helpful with a technical query and even though I messed up my order (twice!) the return & refund was swift and painless - highly recommend them
26. november 2021
Fast delivery great product
as the title says I needed some items quickly they were delivered next day and the product's are first class
25. november 2021
Issue with product and cannot get…
Issue with product and cannot get through to the company by phone. Always no answer and tried for a whole week. Still no response 3 weeks later..
19. november 2021
Besvarelse fra Ambient Underfloor Heating
Good morning,
Our apologies that you have not been able to get through to us. We are currently experiencing very high volumes of calls due to being in our busiest month of the year. I have passed your details onto our technical support team. One of the team will be in contact with you as soon as possible to discuss the issue with your product. We apologise for any inconvenience caused.
Kind regards,
Customer Services (HD)
I have tried to contact ambient…
I have tried to contact ambient underfloor heating phoned emailed
Left messages to no avail
Have they gone bust. You can still place orders and pay but will you get your order
Richard
17. november 2021
Uopfordret anmeldelse
Besvarelse fra Ambient Underfloor Heating
Good afternoon Richard,
We apologise that you have not been able to get through to us. We are experiencing very high volumes of calls due to being in our busiest month of the year. Please email us at customerservices@ambient-ufh.co.uk with your contact details and and a brief description of your query and someone will call you back as soon as possible.
Kind regards,
Customer Services (HD)
Excellent price and delivered in good…
Excellent price and delivered in good time. Thanks
25. oktober 2021
Top Service.
I needed a new thermostat for my underfloor heating, ordered one from Ambient midday and it arrived before 10am the next day......top service 👍
24. oktober 2021
Fast efficient delivery of the part...
Fast efficient delivery of the part I needed. What else to say? Thanks Ambient.
22. oktober 2021
cracking service landed when they said…
cracking service landed when they said and the product works very well.Cheers.Mick.
14. oktober 2021
Heating monitor
Excellent service, arrived on time, well packaged and works perfectly.
What more can I say… very happy.
12. oktober 2021
Good company to purchase from
Simple ordering system, products despatch as described and arrived well packaged, in good condition.
23. september 2021
Speedy dispatch of order and excellent customer service
Speedy dispatch of order and excellent customer service, no complaints at all would not hesitate to use again and recommend to others thank you.
18. september 2021
Ordered underfloor heating kit…
Ordered underfloor heating kit lunchtime and received next day brilliant!
14. september 2021
Lots Of Underfloor Heating Options At…
Lots Of Underfloor Heating Options At Reasonable Prices. I Phoned Up On A Technical Issue And About A Return I May Need To Make And,On Both Occasions The Staff Were Very Helpful. Thankyou.
25. august 2021
No paperwork and not able to contact by phone, email or Facebook messages
We have used you for a number of years with no complaints but we have recently made two orders but have received no emails or paperwork despite receiving the goods. It would be useful going forward to understand why this is? I have tried calling on a number of occasions but no answer. I have emailed, sent Facebook messages and this is my last resort. I am sure you are very busy but so am I and most frustrating not being able to resolve this quickly.
20. august 2021
Uopfordret anmeldelse
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