Amber Electric Anmeldelser 

We are tertiary educated, geeky nerds who enjoy ideas and innovations that support carbon reductions and make the world a better place. We've spent tens of thousands of dollars and many many tens of hours looking at electrification of numerous residences and a commercial property. We're health care professionals not electrical engineers, nor accountants. We're not always looking at the best efficiency or return on investment. As a result we were delighted to add a 48kWh battery to our home in Newcastle,NSW adding to the 7kWh pv array, and selected Amber. We we're happy to wait 2 weeks to speak with the Amber representative rather than try and make sense of the January 2026 website Amber had available (it was poorly designed and contradictory, and failed to make explicit some pretty basic details) The consultant was terrific and easily answered the 15 minutes or so of questions and gave a sense of clarity and integrity. The sign up contracting and commissioning went well. No delays or failures apparent to us unchanging from Red Energy to Amber and giving control from Solar Edge app to Amber. We made decent $150 or so profit monthly profits in Jan - March. Beware, somewhere in that finest of fine print is that you can't take the money out every month, only once per quarter! However, what has really irritated me is that the app doesn't reliably function (to my standard, a reliable standard is less failures than 5x per month). There have been hours where the app reports receiving my instruction to buy or sell, indicates that it is ( by having a clock count up) but is failing to buy or sell. If this had been acknowledged by customer service help desk, I would be annoyed but modified. I haven't had any exorbitant being acknowledged, only my complaints minimised and obfuscation. To actually save money in May and June with Amber requires much more detailed monitoring daily for minutes repeatedly between 1630hrs and say 1930hrs than I can regularly undertake. We will explore alternative providers as we object to being treated like we had been by large power companies !

It’s great to find companies that are creating a better world and also very good with their customer service. I had an issue with my battery, it wasn’t discharging. I thought this was Smart Shift related and contacted the team. They immediately isolated the issue and turned off smart shift and provided the details of the battery company. The battery company then reset the back end, and everything is working fine again. It’s been a pleasure to engage with the team.

Just 2 weeks in i can see my battery working to save money.
Amber has a grate program that works
For the customer to make my setup better then I expected
Thank you Amber

I am very pleased with Amber. We had a smooth introduction starting in May 2026 assisted by Amber’s videos, FAQs and responses to a few emails seeking clarification (for a non-technical customer!) backed up by the straight forward Amber App. I selected SmartShift Earnings Optimiser which is a delight. Doing so has built up my understanding or our power usage and surplus for export, even though we have variable patterns. SmartShift worked us out, and we became very confident with its operations over a couple of months. In practice it gives the customer plenty of alerts as to when we will be exporting etc. Overall results are probably best summarised by the July to August 2026 invoice for $5 compared to same period in 2025 which was $75 with another company. Amber Customer Service has been very good with helpful advice in a very reasonable turnaround.

I’ve been using Amber for almost 12 months and in that short time have come to appreciate the benefits its approach provides customers. I have a battery +solar array and by using their smartshift facility, accessing wholesale pricing, with its attendant advantages, I have yet needed to pay a bill. In fact, my account remains in credit. Initially, communication was a bit “clunky” (which Amber admitted) but lately I have found communication and response time to be a feature - it is much smoother and responsive. I was particularly impressed with the fact that, unlike almost all other retailers, Amber did not raise its annual subscription rate this year. This was greatly appreciated by anyone captured in Essential Energy’s network with its abnormal supply/service charges. While I’m certain Amber’s product won’t suit everyone, if you have solar + battery and you’d like to benefit from access to wholesale market pricing, it’s worth serious consideration.

Hi, I recommend solar owners to switch to Amber, you will make more money or survive during winter. Amber has a SmartShift Automation which helps charge our battery while it is cheaper. I have wasted my time with classic retailers which my battery never topped more than 10% during winter but just 2 weeks with Amber, I can say WOW! how come my 41kwh can charge for 60% or 70% during raining and cloudy. So don't waste your mini engine with the old classic retailers, go with Amber, will be excited like me!

Great company, quick response, do not play around words or deceive

Amber claims Smartshift makes decisions that result in the best financial outcome for the customer. That's not true. Why would it decide to sell power when the price is negative. Why would it buy power when the battery SOC is over 80% at midday on a sunny day then curtail solar shortly after. Don't trust Smartshift is acting my interest but is acting in amber's interest as amber's collects small fees for imported power. It may not be a lot but don't claim to act in the customer's interest when that is not the case. Unless I need power my system runs off grid so that Smartshift can't do stupid things as mentioned above.

One of the best companies I have ever dealt with and I don't just mean with only electricity supply.
You won't be disappointed by using this company to supply your electricity.

It’s early days but entirely stoked by Amber. Just on boarded easily and quickly. After long deliberation took the leap. I liked the model that Amber was not a grifter on my electricity account and provided a fixed fee service. No doubt aided by algorithms, AI and doodads. But so what and good luck to them (or perhaps better thought of as great reward to clever thinking and filling a market need). I feel all those algorithms, AI and doodads are working for me. Check back with me in a year.

Amber has got better with response time in the year we have been with them which is good as many more get Cheaper Home Batteries to potentially join them to access cheaper wholesale pricing. We have a hybrid inverter system with 8kW Enphase AC coupled PV with 4kW DC coupled to a 12kW Sig inverter on 40kWh SigenStore battery. This combo did lead to double counting solar production and some curtailing issues that Amber just fixed and we got a referral bonus from a friend to both get a monthly discount for our first year. It is much cheaper on Amber if you have a big battery and let SmartShift control it but the price spikes for profits don’t happen as much now more batteries are helping stabilise the grid. Still worth it to have no bill and be ready for spikes when old coal power stations fail or retire soon

It has been three weeks with Amber, and I am quite pleased with the customer service. The Smartshift performance is acceptable so far; it behaves oddly at times, but I am informed it requires 30 days to learn. I can override the automation, so it is not a problem.

So far, the experience I've had with the Amber Support team after upgrading my Solar to a Foxess CQ7 system has been excellent. Prior to the installation, I heard negative support feedback from social media, but the Support team seems very friendly with wonderful manners and interesting to talk to, well done!
Kind Regards to you all.
Dennis Nelson

I communicated with an Isaac and he was extremely patient as I had a few different questions to ask and was most helpful with all of them.
5 stars 🌟

The power prices are very cheap and there are opportunities to make some extra credit with battery export features. Staff are friendly and helpful.

The worst customer service, initial setup and ongoing rates and supposed discounts. We paid more for our usage than we were before. Worst experience ever. Thousands out of pocket. Thumbs down. And to top it off, the final hidden disconnect bill eluded us and now has been referred to debt collectors. Worst mistake we have made.

Amber have great service, I have had issues with our service provider in the Hunter Valley, but Amber have been very responsive in dealing with them. Their follow up on my enquiries has been amazing.

Had a new HWS fitted and had to contact Amber Electric for the first time since joining them a few years ago. Up until now I had only had the experience of the App and paying my bill which has all been good.
I needed support regarding switching the metre configurations/controlled load etc.
Nisa from Amber was fantastic. Her communication throughout the process was fantastic with clear and informative support. Her emails were timely and she gave me all the information I needed and discussed various options open to me .
Well done Amber and well done Nisa !

Excellent service

I have been an amber customer for 18 months. I joined before the government rebates and before the rush of customers due to the government rebates. I've had nothing but good experiences. recently I raised a service request with amber to change my tariff. They got right back to me, confirmed that I knew what I wanted and executed the request straight away to the electricity supplier.