Amber Electric Anmeldelser 

I been with Amber for +3 years and only recently installed home battery and solar. You cant go wrong paying wholesale rates but need to understand that these are determined by the power distributor (eg. AusNet), not Amber. Have started using SmartShift for managing home battery with mixed results. Its only been 4 months (mostly winter) so need more time to evaluate it?

The customer service lady, Felicia who has provided an excellent support and closed following up my case. It has been finally settled the set up of smart meter after five months since my application. The long period of processing seems to be the contractor , Intellihub spends too long period of time for visit scheduling. I am sure it has a lot of room for improvement.

Update: Amber has made it clear that during the learning phase of smartshift if the AI decided to import multiple KW of energy in the middle of sunny day and then sell it off at a much lower price then this is completely normal.

I have been going back and forth with Amber for a couple days with an service rep who argues like a teenage girl and avoids issues. I got a $20 refund to compensate for my inverter not being onboarded properly during the summer and lost hundreds of dollars of credits, along with 6 months of poor AI performance which has cost me money by continually selling off energy at lower prices than import prices.

They have given no explanation why my emails and phone calls went unanswered in the start of the year and the rep simply wont engage with that fact. I copied and pasted my unanswered complaints and he simply refused to engage with them.

Do not do business with this company.

OP
Amber has been a frustrating experience. I had my battery ready to go in December and was excited. The first problems happened immediately. Amber did not on-board my inverter when they brought me on and solar curtailment did not work. I was frantically looking for solutions with ZERO support from Amber until I found a web page (not theirs) which took me through a few steps to get this sorted. I contacted Amber and got silence. I was forced to pay a large bill for Jan and Feb for exporting during negative price times.

Then I found the AI doing crazy things like importing energy when my battery was 90% full during high price times. I had to manually check my app routinely to keep selecting home usage. The second I took my eyes off it Amber's AI started charging from the grid. Again, costing me money. When I FINALLY, and I mean after MONTHS of emailing and going through the support portals I got a complete wastoid of a human who kept saying "this is normal" until he finally admitted there was an issue and rebooted the system. Then he told me there was an issue with the booting of the system and just vanished. I had to spend COUNTLESS hours calling around, trouble shooting my end to attempt to fix the issue. I finally found that somehow, settings on my Inverter had been changed. I didn't change them. They were not that was at the beginning. Of course Amber is not taking any responsibility. The entire situation has cost me hundreds of dollars. The re is ZERO support from Amber and indeed they were flat out refusing to respond to non emergencies for multiple months.

I'm currently dealing with the issue that their "SMART" AI is continually exporting energy at rock bottom prices. Apparently the system will bleed energy to the grid at rock bottom prices when it determines an excess of energy is in the battery. Unfortunately this does not seem to take into account energy needed to run the house after 9pm, as I found when I imported energy on a cloudy day to fill the battery at $0.20 and then Amber exported it at $0.06 and made me use grid energy at $0.40 through the night.

Not only do you have to fight to get a person who can help on the phone, that person will aggressively deny there is any issue on their end, until you prove them 100% wrong, then they will not fix the problem and will quite simply ignore any requests for a refund. Be VERY careful signing up with these people. They have your credit card on file and will just take your money no mater how poorly the system works.

They will spout on about how their AI does this or that, but I just got told in a message today that the system has a hardcoded export energy price.

You will have to watch the app all day to get the best results. You will have to run it manually, over-ride the settings which always seem to import and export at the worst times possible to cost you money. The best response you can expect to get from these people is "Oh Oh spagettios.....your bill will be processed normally".

Great communication from the team and prompt to act on the task.

Communication I find is always key and they kept me in the loop every step of the way until my request was resolved.

thank you to Nadia and the team.

Excellent customer service and comunication.

Impossible to contact the company and emails do not get a reply.
Computer system is not controllable therefore sends your solar to the grid at 0 cents even -1 cents at times.
Other times at high feed-in rates the computer system works fine but the overall system struggles to break even with the daily fees.
The idea is great but feed-in prices should be closer to the charged rates (not ambers fault) and their computer programs need to be set by the customer.

Very good customer service. Caha attended to my enquiry and gave a prompt reply. She showed concern and gave her best effort to satisfy the customer. Well done !

I am a relatively new user and still going through process to fully evaluate performance.
I found initially that you loaded the app and ‘smartshift’ pretty much under your own steam as there was very limited, if any phone communication available. However with a recent problem there has been quite acceptable email comms support.
I find the app a bit to detailed for my laymans requirement, with lots of information I do not need and some of which I am unsure still how to interpret.
I am still not feeling completely confident that the app is all that Amber would have you believe.
I have also found that an Amber system fault will not be notified so there is a need to regularly check manually that the app is doing its job.
Also be aware that smartshift control is not an instantaneous change as it seems there is a third party involved in the control process and switching control of operating parameter can have maybe 25 minute delays.
In short I think the smartshift operation is super complex and simplicity of operation for the end user is not quite up to scratch - not for the unititiated I would say.
As with the whole solar thing, if you are contemplating Amber as a supplier, make sure you do your homework thoroughly.

Just switched to Amber Electric moved from Origin . Had great service from the onboarding reps only been live for 10 days but so far so good. Very transparent info via the app would recommend to customers who have solar and battery setup.

I'm starting to think that Amber is more about enhancing the Wholesaler's Experience, Income & Usage ...
and not so much Enhancing it's Own Customer Base's Savings on Battery and Grid interaction!
Let me collect my supporting data.

It started with an email from Amber on 19/06/2026,
Titled: A new United Energy network tariff that rewards evening exports

Who else fell for it?

Anissa answered my questions promptly,professionally and was knowledgeable .

I think everybody should be with Amber. If you have batteries attached to your home its an absolute no brainer. Amber's app with SmartShiftt maximises your battery automatically. Also you are able to control your battery manually which is perfect when the wholesale feed in price spikes, I've a coupla hundred dollars this way. They should be called Awesome Amber because awesome is exactly what Amber is, 5*

Great to deal nothing is a problem for them

Great Company
Good Communications with customers
Competitive rates
Highly recommend Amber as your energy provider

I am absolutely in support of Amber and theirendeavours to revolutionise the electricity market to consumers.
The PV/Battery/EV/VPP/grid connect scheme that I am a part of is a recurring conversation I have with friends and colleagues who have themselves made electricity self-sufficiency decisions on the basis of my own experiences with Amber.
I am by no means a 'market-trader' but have found the ease of interactivity of the Amber App has enabled me to maximise the opportunities of real-time 'buy price' versus 'sell price' to achieve increased return on investment of the cost of my infrastructure.

Amber has Smartshift that ALWAYS gets it wrong. Several times it discharged my battery for no reason just before a spike. Considering changing back to a regular energy company to avoid the constant unneccessary automation that costs me money. I am forced to turn Smartshift off almost every day now just to avoid Amber doing the exact opposite of what is should do, and therefore costing me money.

My starting position was to think global and act local. So green energy was why I switched from the traditional providers. I didn't know too much about Amber, but their app is a game changer, the staff are friendly, understanding of issues and super fast in responding when I reached out. Not only do I pay less now, but I'm doing my bit to save the planet.

I switched to Amber a couple of years ago.
Initially I was not getting the full benefit because my solar panels where very small (about 300W effective power on a good day.) Around April last year I upgraded to a much bigger system (15kWp Solar with 20kWh battery). I have had a lot of issues with the upgrade but that was not the fault of Amber but the installers.
I have, gradually, been going through those problems resolving as I go. I think, I am good now !
Amber failed to bill me for eleven months, but when I raised the issue, the problem was corrected.
I had accumulated $4500 worth of credit, which, once the billing caught up, I got it as a refund to my bank account. I have now accumulated ~$500 of extra credit. When it goes over $1K, I will request another refund.
It has taken a while to get to this point, but it is a complex system and there was bound to be some issues.
I intend to add an EV car charger sometime in the next year. I will be self managing it, as I have with the rest of the system.
Amber offers the option to manage your system for you, but I have not gone down that path. For some people it may be the preferred option.

its not that its gone wrong but I have failed to meet my targets ( missed by a long shot) on my exported KWs using Smartshift.
My expectations were considerable more that what they realistically are.
System is 13.4 Kw solar linked to 32KW storage.

I run my all electric home and EV off my solar and battery and I’m still in credit thanks to Amber!
A little bit of common sense like load shifting (using appliances that have high power demands during the middle of the day) certainly helps a lot.