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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

We were extremely disappointed with AMA waterways cruise from Basel to Amsterdam along the Rhine River recently. For the amount of money this cruise cost, it should have been top notch and it was... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Our needs were special - both of us use walkers or wheelchairs. Ama accommodated us well and lots of special attention. The tulip garden in Amsterdam was beautiful and we did that with one of us pus... Se mere

Bedømt til 5 ud af 5 stjerner

We enjoyed an exceptional experience on our AMA Nile cruise this week. We have taken about 20 cruises in our lifetime and this experience far surpassed all others. We are now AMA cruisers for life! Th... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

We felt the experience was outstanding. Unfortunately we both came down with a virus for several days the second week. The crew was friendly, helpful and efficient.. The tour director did an outstan... Se mere

Virksomhedsoplysninger

  1. Rejseselskab

Skrevet af virksomheden

With nearly 20 years of experience on the world’s rivers, our family-owned and operated company has remained focused on what we do best: providing our guests with innovative and unforgettable travel experiences. Our visionary leaders were the pioneers of modern luxury river cruising and have received numerous prestigious awards and accolades. However, we are most fulfilled by the positive feedback we receive from our guests, whom we have always considered a part of our family. Join us, stay awhile and discover Europe, Asia, Africa, or Colombia with us – one river at a time.


Kontaktoplysninger

3,2

Middel

TrustScore 3 ud af 5

91 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Ama Viola Tulip Time Cruise

The cruise was first class in all categories: excellent food, excellent service by all the staff, excellent shore excursions and excellent ship with the best cabins and amenities.

22. juli 2016
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Our trip of a lifetime.....

We had planned this trip with 3 other couples (college friends) and it far exceeded anything we could have imagined. The only hiccup was one friend was injured from a fall, but the entire crew went above and beyond to assist him and his wife to get him medical attention and unfortunately, an early departure from our trip . The staff was amazing, as was every meal. Our tours and guides were marvelous and seemed excited to have us and be a part of our adventures. All we had ever heard was "Viking," but our friend who is a travel agent suggest AMA and told us we would not be disappointed. We definitely were not. We are already talking of doing another cruise - this time the Danube at Christmas time! Loved it all and highly recommend it.

28. juni 2016
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Surpassed my expectation

The size of the ship was perfect for us. The staff was above average with great personalities. The Chef Table is a lovely touch and a great experience. We felt special! The most notable for us was the daily selection of tours with good descriptions of the activities. We have already recommended the tour. We hope to be joining you again in the not to distant future. Thanks for all your work.

27. juni 2016
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Simply the best!

Could not have asked for more or better! The boat was beautiful and excellent and the accommodations fresh, clean and comfortable. The food was constant and always delicious. But the very best thing was the crew, from the Captain to everyone else. A true team effort in every endeavor and great to watch. They attended our every want and need. Traveling with a group of 8, we encountered a couple of "incidents" neither of which were the fault of the ship or crew. On one occasion, the crew literally went overboard for us (one of our group dropped her purse overboard and the 2d captain literally jumped in the Rhine to try to retrieve it). Also, a member of our group fell and hurt his leg. The crew jumped into action and took him to a hospital in the middle of the night, acted as interpreter and did all in their power to make him comfortable for the rest of the journey. This accident required multiple visits to medical facilities in different towns and the crew was always there, making things as easy as possible--always at his side. I take pleasure in recommending AMA to everyone and could not have asked for more in any respect. I have cruised numerous times around the world but AMA will be my "go to" for all future adventures on the water. Thank you AMA and all the crew on AMACerto! Excellent. See you next time.

27. juni 2016
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Too much water, not enough land, cruising the Rhine

This trip covered a long distance, so most of the time is spent on the water. If you want to just cruise down the river, fine. However, if you travel to see the towns and countryside, forget it. We saw about 5 cities for a total of about 1 1/2 days on land. Each tour involved running to keep up, rushing through a castle or a cathedral, with NO time to wander or explore on your own. I booked this trip because of a previous good experience with AMA on the Danube. I would now think twice before booking with AMA again. The tour director was young, giddy, and not very professional. It was very little for a lot of money.

26. juni 2016
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Bedømt til 4 ud af 5 stjerner

Service

Great service. The whispers didn't work to well but the guides overcome that

26. juni 2016
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Amawaterways ROCKS!!!!!

My husband and I have nothing but praise for this organization. From the time we received our documents and booklets, we felt well-prepared and pampered. On boarding, and even before at the Budapest airport, the on-board personnel were at all times and in all ways courteous and attentive. We felt valued from beginning to debarkation in Amsterdam. I can't really say enough good things about our fascinating cruise through central Europe and since we are experienced travelers we were expecting some hiccups along the way, but there were none. Perfection!

25. juni 2016
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Bedømt til 5 ud af 5 stjerner

Best of the best

The Rhine was our fifth AMA cruise and it was the best of the best. Everything on this new ship was just a bit better, if things could really be any better. Once again the superb dining we have come to experience was just a notch better. As always the staff from Captain, to Cruise Director, Dragon, to Chef Gino, waiter Daniel, the room and operations staffs were all exceptional, friendly, always smiling, and most helpful.
A great way to see the Rhine and learn about the history of the many beautiful cities...Lucerne was a fantastic extension!

25. juni 2016
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

You Can't Go Wrong

We have enjoyed FOUR riverboat cruises with AMA. If you want a fabulous vacation with thrilling tours in interesting places, AND if you want to be spoiled, sign up now ... you can't go wrong with AMA.

25. juni 2016
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

AMA is the best cruise line that my husband and I have taken.

Since our trip in May of 2016 , I have shared our excellent experience on AMA waterways with over 20 of our friends and family. Your staff was polite ,friendly and always anticipated our needs .The food was incredibly prepared with such detail , presentation and flavor. The special dinner reserved dinner at the back of the ship was excellent. Thank you for including this special opportunity for the passengers to meet the chef and the waiters in a very small intimate atmosphere.

The excursions on land were filled with fun, adventure and entertainment. Local guides were friendly and such historians. At the same time,we
often felt we were a part of guide's family. They wanted us to enjoy the sites and know about the best local places to eat and shop. The only exception was our first day altered bus route excursions in Budapest. The passengers were so much more flexible and understanding than the local guides. In the big picture, our cruise director Peter had honestly prepared us for the changes that occurred in Budapest , he was always on site and tried beyond our expectations to smooth out the wrinkles of the excursion. The passengers were always first in his eyes and did we all appreciate his thoughtfulness, wit, knowledge and people friendly skills.

AMA is certainly a cruise line that we will use again and continue to recommend. I am a fabric and water color artist . I look forward to inquiring about art excursions as well as trips to Barcelona and Italy.

Happy Sailing AMA ! You exceptionaly shined in our Virginian eyes with radiance and grace during our trip down the gently flowing Danube river .

25. juni 2016
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

A great river cruise!!

We loved our cabin with the first night champagne and everyday fruit bowl
The entire staff was terrific and of course, Nikola Grujin was the best in comparing him to all our other cruise managers on the ocean cruise ships.. I think if we were in deep water, with the boat sinking, he would save us all and have us enjoying the adventure.
Excellent food - fabulous service - a great choice of day trips.
We just had a great time.

25. juni 2016
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Zurich to Amsterdam excursion

We spent four days visiting Zurich and lake Luzern by bus and boat with excellent guides!
We arrived at Bezel for embakation on the AMA Certo. From here we received a VIP treatment that lasted to the end of the cruise!
The cruise Mgr made the whole trip very enjoyable and safe(we are senior citizens). During the walk tours off the boat, guides were very patient with us usually dividing fast and slow walkers.
I recommend this cruise to any one who appreciates high class treatment!

24. juni 2016
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Very professional, fine ships, great food, and tours.

This was our third+ river cruise and the second with AMA the first was with Uniworld. Both the AMA cruises surpass the Uniworld experience the food on AMA the first cruise was just as good as the second and far superior to the Uniworld cruise. The amenities of this last AMA cruise were only slightly better than the first AMA cruise and again superior to the Omniworld. The tours are incredible and well done and we also did the before add on with 2 nights in Zurich and 2 nights in Lucerne Switzerland and the hotels were 5 stars way better than the first AMA cruise. All we can say is they are getting even better that's a fine direction we will come back to AMA.

24. juni 2016
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Everything was great except for the smoking issue

We had a great time and the crew could not have been better. However one cigarette and one cigar smoker sat right in the middle of the outside space which made it impossible to enjoy any part of the deck area. The water was high and most of the upper deck was closed but even at that smoking in that confined of space made it very miserable.

24. juni 2016
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

A wonderful week on the AmaViola

This was our first river cruise and I told out travel agent that I simply could not find one thing to complain about! We had done a couple of ocean cruises years ago, kind of avoided this bit, but had heard good things about the river cruises, and Ama in particular.

Ship: This is a new ship in 2016 and the decor is upscale and comfortable. Plenty of upper deck space with comfortable furniture, large inside lounge with plenty of space, and two dining rooms (regular and a small specialty room that you can reserve at no extra charge. They have two really upscale coffee machines so you could do coffee or tea anytime.

Food: The cuisine was way better than I expected it to be. For breakfast I can;' think of anything they don't have... smoked salmon, omelets, eggs Benedict, pancakes, waffles, fruit, cereals, and a cold smoothie that was different everyday. They have one person who only bakes during the night, so all the baked good were tasty and fresh. Lunches included a buffet (salads, etc.) as well as a menu to order an entree, soup (the cream soups were divine), etc. Dinners were very pleasant with plenty to choose from. Wine and beer are free with lunch and dinner and poured generously. Desserts were great and they always have three flavors of ice cream to choose from as well.The specialty restaurant seats like 26 people, is located at the upper rear of the ship and delivered a great multi-course meal in a very pleasant space. You simply sign up for the night you'd like to go as the desk (no extra charge). There are snacks available anytime plus a tea in the afternoon, late nights snacks about 10:30, etc.

Service: is impeccable from the cabin attendants, to the bar and restaurant staff, and the front desk/bursar. First class personnel with very good fluency in English.

Tours: are all included; there are no extra charges and more than one choice each day. On this Rhine cruise, it looks like all the lines go to the same places pretty much. We loved Strasbourg, Cologne, and Heidelberg. The stops in smaller townswere pleasant as well; the guides and coach drivers were all very professional.

Cost: Our one-week cruise was about $4,000 each ($575/day). The only extras were drinks in the bar, spa, gift shop, and laundry (we did laundry once and it was very reasonable as are the bar prices). This market has skyrocketed so there are many lines to choose from. We would go straight back to Ama if we do another one... and likely will. If you use a travel agent, try the get prepaid gratuities included so you don't have to foll with than on board. We did travel insurance on our own separately.

Entertainment: was a nice mix of a very good female vocalist one evening, a really good accordion/female vocalist duo (I know that sounds weird but they were excellent), and a trio comprised of two violins and a guitar-- also really good. Every night one of the staff played dance music and a good group of folks would come each night for that.

Conclusion: All the river ships are basically the same size because of the locks, so have about 150+ passengers and 50 crew. We really liked that it was so easy to meet fellow passengers and the vibe among all of the folks on board (passengers + staff) was most pleasant. I was a bit concerned that I'd get bored, but that was not the case at all. There was plenty to choose from each day, or you could do your own thing in the stops, including stay on the ship for the day. We had a wonderful week and hope do go on another sooner than later

24. juni 2016
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

AMAzing

I have taken 4 river cruises with AMA and am already signed up for another one. Each one has been special and memorable. I love the intimate experience of a small boat with relatively few passengers, outstanding food, AMA's attention to detail, and their first rate service. Most ports are small, charming, and quaint, and the scenery between ports is always beautiful.

24. juni 2016
Uopfordret anmeldelse

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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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