Aluminium Trade Windows Anmeldelser 

I needed a quote for something I couldn't do on the website so I emailed the sales team and they were very helpful in putting together a quote with a drawing so I could visualise my doors and windows.
Arrived within the time frame they gave me, I had to delay as I couldn't do the day they had set and they were happy to move it. Overall I am happy with my experience and my new doors/windows have really modernised my house!

Ordered a door in may, door itself is good quality but had incorrect door lock/ spindle & length of screws sent. After multiple emails & calls, they still have sent me the wrong parts. The company still havent resolved the issue. Now in the process with trading standards and consumer rights 2015 to get a refund. The owner Karl wont return my calls despite me asking the company to get him to call me. Left with a 1800 pound door with a door handle that dont fit. They have arranged for a third party to come and inspect the door to which ive had no correspondence to, they are now ignoring my emails. All we asked for is for them to refund us the £30 quid upgraded lock which they refused. I Have reported to trading standards, contacted by bank for a charge back claim. I have now purchased a new handle and screws to get the door operational.

Avoid this company, they dont care about the aftersales once they have your money

The website was very easy to use when configuring my doors.
Communication was amazing when I struggled with the payment system.
It was fantastic that I could call and speak to a real person on the end of the phone.
Looking forward to delivery now.
Thank you - would highly recommend.

The tracking software doesnt work but the driver made it and he was great

The second order Anthony has delivered for us - and on both occasions he’s been great! He really goes out of his way to help, carrying the windows down to the back of the garden where we building an office. Fantastic - really nice guy!

Absolute awful after sales service, would gladly give 5 stars for the door quality but customer service is dreadful, doesnt even warrant 1 star.
After installing the door, I went to install the handle to realise the spindle bar and screws they supplied were too short so couldn't be installed. I then noticed the upgraded cylinder lock I purchased was short as well.
Emailed customer service which they asked for photos with measurements, quick reply so was pretty happy.
After a few emails they told me the original lock was the upgraded one and the spare was a mistake, which I replied, "i feel like your trying to fob me off as you can clearly see in the pictures the shorter lock states 3 stars not 1.
Anyway, short story short, 3 weeks have now passed with more emails sent, still no lock, screws or spindle for my useless back door, so a unlocked rear door on my house, not very safe!
I have since made a official complaint, with no surprise, no reply!
I am now removing the door, and have emailed them to come and collect and refund me.

Something so small of an issue, which then didnt want to take responsibility for and sort out quickly has turned into a headache

I would personally avoid!

One hour delivery slot what i prefer then all day of waiting. Great service.

Delivery Driver was helpful and polite. Great service, A*

Doors and glazing delivered as promised on time. Good communication through telephone. Antony very helpful with delivery and enjoyed the conversation! Great service all round. Thanks.

We had double French doors and 2 side screen windows and 4 glazing units for the doors and windows delivered. The delivery driver was Anthony and was very helpful and pleasant to deal with,unfortunately the base threshold cill was missing from our order. Anthony emediatly contacted his depot to highlight the problem.

Very good experience,organised friendly and helpful,thank you.

Anthony arrived within the time slot. He is always so friendly and helpful. Spends a couple of minutes checking everything is ok. He does not drop and rush off. Look forward to seeing him

Super friendly. Very efficient.Polite. If all trades people delivery drivers are always as good as this guy, the world would be a better place!

Excellent service, good communication and withing allocated time slot. Thanks

The windows are good - it did arrive without trickle vent covers but the company is sending some for us. The windows look of decent quality

for aluminium french windows
1. delivery was as forecast
2. installation was straightforward (the installation guide is bit light on detail around how glazing bead is installed)
3. door operation is smooth & doors feel firm
4. had a problem with broken handle, promptly replaced

I ordered french doors from you and they are perfect 👌

Appalling, avoid.
Was advised a time frame so booked day off work. They apparently delivered the window to me and have a customer signature for it. This is NOT true. They did not come anywhere near my property although the proof they used was a picture of a cars windscreen wiper!. I have called the company who did not have an answer for me and after nearly 2 hours waiting still no update. I will be looking at claiming section 75 for a full refund.