Alrehlat Anmeldelser 

Besvarelse fra Alrehlat

Opdateret den 11. dec. 2025

Dear Krishna Charya,

Thank you for sharing your feedback and for bringing this situation to our attention. We sincerely apologize for the prolonged processing time and the inconvenience this has caused you.

We would like to clarify that, from our side, all necessary steps were completed immediately after receiving your request. According to the standard procedure for name or gender amendments, once the customer submits the request and completes the payment, we must send a formal modification request to the airline and wait for their authorisation. Unfortunately, travel agencies cannot make such changes directly in the airline’s system without this approval.

At this moment, we are still waiting for the airline to authorise the requested modification. As soon as we receive their response, we will immediately inform you via the email used during the booking.

Additionally, we have already escalated your case and are clarifying the possibility of refunding the amount you paid for the modification, given the delay. Our team is doing everything possible to speed up the resolution and provide you with an update as soon as possible.

We truly appreciate your patience and remain at your disposal for any further questions.

UPD 12/11
Dear Krishna Charya,

We would like to provide you with an update regarding your request.

We are pleased to inform you that the name correction has now been successfully completed. Your modification request has been fully processed, and the updated ticket details have been sent to the email address used during the booking.

As the requested service has now been delivered in full, we regret to inform you that a refund for the modification fee cannot be considered. The charges covered the processing and completion of the amendment with the airline, which has now been finalized.

We truly appreciate your patience throughout this process. Should you require any further assistance or clarification, please feel free to reach out—we remain at your disposal.

Besvarelse fra Alrehlat

9. dec. 2025

Thank you so much for your kind feedback, Farid Tabtoub!
We’re delighted to hear that everything went smoothly and easily for you. A special thank you from our side as well — we will make sure Sabina receives your wonderful words. She will be very happy to know that her support made a difference.

If you ever need assistance again, we’re always here for you.
Wishing you pleasant travels!

Besvarelse fra Alrehlat

6. dec. 2025

Dear Fettah Ennayal,

Thank you very much for your kind feedback!
We are delighted to hear that you found the booking process simple, clear, and easy to use — especially since creating a smooth experience for all our customers is one of our top priorities.

It truly means a lot to us that you felt comfortable with the step-by-step options and that everything was straightforward for you.

We appreciate your trust, and we’ll be very happy to assist you again anytime.

Besvarelse fra Alrehlat

1. dec. 2025

Dear Ashraf Ali,

Thank you so much for your kind feedback!
We’re very glad to hear that you were satisfied with our quick service. Always happy to assist you whenever you need.

Besvarelse fra Alrehlat

30. nov. 2025

شكرًا جزيلًا لك على رأيك الإيجابي!
يسعدنا أنك كنت راضيًا عن خدمتنا.
إذا احتجت أي مساعدة مستقبلًا، نحن هنا دائمًا لخدمتك على مدار الساعة.

Besvarelse fra Alrehlat

30. nov. 2025

Thank you very much for your positive feedback, Mohammed Arafath!
We are glad to hear that you found our service fast and excellent.
If you ever need any assistance in the future, we are here for you 24/7.

Besvarelse fra Alrehlat

18. nov. 2025

Dear Michael Marco Energia Cardinal,

Thank you for your feedback.
To review your case and provide a clear explanation regarding the charges, could you please provide your booking number or the email address used during the purchase? This will help us identify your order and check all details accurately.

We will gladly clarify everything for you once we locate your booking.

Besvarelse fra Alrehlat

Opdateret den 19. nov. 2025

Dear Aboalosh Aboalosh,
Thank you for your feedback.
To check this issue and provide you with a clear explanation regarding the charged amount, please provide us with your booking number or the purchaser’s email address used during the booking.

This will help us identify your order and assist you as quickly as possible.

We look forward to your reply.

UPD 19/11
Thank you for providing your details for identification.
After checking your booking in our system, we do not see any additional charge besides the amount displayed on the payment page at the time of purchase. The sum deducted on the purchase date fully matches the ticket price shown on our website.

To investigate your case in more detail, please send us a bank statement or transaction screenshot to info@alrehlat.com
. This will help us verify the discrepancy and provide you with an accurate explanation.

Thank you for your cooperation.

Besvarelse fra Alrehlat

17. nov. 2025

Dear Adel Alex,

Thank you so much for your wonderful feedback!
We’re thrilled to hear that Hrytsan Nataliia was able to assist you and ensure your flight reservation was confirmed smoothly.
Your appreciation truly means a lot — we’ll make sure to share your kind words with her!

Wishing you many pleasant journeys ahead!

Besvarelse fra Alrehlat

17. nov. 2025

Dear Clydie Roove,

Thank you so much for your wonderful feedback!
We’re delighted to hear that Chykulaieva Nataliia was able to assist you quickly and efficiently.
Your kind words mean a lot to us — we’ll be sure to share them with her.

We truly appreciate your trust and look forward to helping you again on your next trip!

Besvarelse fra Alrehlat

13. nov. 2025

Dear Yasir Saad Mohamed Osman,

Thank you so much for your kind words and your 5-star review!
We’re delighted to hear that you were happy with our quick response and the respectful service from our team.
We truly appreciate your trust and look forward to assisting you again soon!

Besvarelse fra Alrehlat

13. nov. 2025

Dear Customer,

We’re sorry to hear about your experience and appreciate you bringing this to our attention.
Please note that on our website, you can select your preferred language at any time for easier navigation and booking.

To help us review your case and provide further assistance, could you please share your booking number or the email address used for the purchase? This will allow us to identify your reservation and support you more efficiently.

Thank you for your understanding — we’ll be glad to help you resolve this quickly.

Besvarelse fra Alrehlat

11. nov. 2025

شكرًا جزيلًا لك أستاذ عبد الرحمن على كلماتك الطيبة!
يسعدنا جدًا سماع أنك راضٍ عن سرعة الإجراءات وسهولة التنفيذ وأسعارنا التنافسية.
نأمل أن نراك قريبًا في رحلاتك القادمة، ويسرّنا دائمًا خدمتك في أي وقت.

Besvarelse fra Alrehlat

7. nov. 2025

Dear Aziz Hathout,

Thank you very much for your kind words and for taking the time to share your experience! We’re truly delighted to hear that Mariia Podvadtsiatnyk provided you with such professional and caring support.

Your feedback means a lot to us — it motivates our entire team to keep delivering the highest level of service. We’ll be sure to pass your compliments along to Mariia.

Wishing you pleasant travels and hoping to assist you again in the future!

Besvarelse fra Alrehlat

5. nov. 2025

Dear Ahd,

Thank you very much for your kind words! We’re delighted to hear that Maria Podvastiatynk was able to assist you so efficiently and make your day easier.

Your positive experience means a lot to us — it’s wonderful to know that our team’s dedication and professionalism are appreciated.

We wish you pleasant travels and hope to serve you again in the future!

Besvarelse fra Alrehlat

5. nov. 2025

Dear Shaun,

Thank you for your kind feedback! We’re very pleased to hear that Sabina Safiulova was able to assist you promptly and efficiently. Providing helpful and timely support to our customers is one of our top priorities.

We truly appreciate you taking the time to share your experience and hope to serve you again in the future.

Besvarelse fra Alrehlat

4. nov. 2025

Merci beaucoup, M. Khachchabi,

Nous vous remercions sincèrement pour votre aimable retour et sommes ravis d’apprendre que vous avez été satisfait de la prise en charge.
Votre satisfaction est notre plus grande récompense et nous restons à votre disposition pour toute assistance future.

Besvarelse fra Alrehlat

2. nov. 2025

Dear Praja Kacheri,

Thank you for your review.

After checking your booking details, we were able to identify your refund request. According to the information available in our system, your tickets are non-refundable in accordance with the airline’s fare rules.

Please note that all airline fare conditions are clearly displayed on our website before completing the purchase, allowing every customer to review the applicable refund and change policies in advance.

We appreciate your understanding and remain at your disposal should you have any further questions.

Besvarelse fra Alrehlat

30. okt. 2025

Dear Fares Alanazi,

Thank you so much for your kind feedback!
We’re very happy to know that Sofiana provided you with a quick and valuable response. Your words motivate our team to keep offering efficient and professional support to all our customers.

We’ll make sure to pass on your appreciation to Sofiana — she’ll be delighted to hear it!

Besvarelse fra Alrehlat

26. okt. 2025

Dear Ejaz Mohammed,

Thank you very much for your kind words! We’re glad to hear that you found our flight booking service fast and convenient.

We truly appreciate your feedback and hope to serve you again soon.