Alrehlat Anmeldelser 

Besvarelse fra Alrehlat

6. jul. 2026

Dear Huma Hussain,

Thank you for sharing your feedback. We are truly sorry that your refund experience has caused frustration and concern.

We would like to clarify that your ticket refund request has been successfully processed on our side and has already been submitted to the airline for approval. At this stage, the refund cannot be completed technically until the airline authorizes the refund request.

Please be assured that your case has not been ignored or closed without attention. It remains under our monitoring, and our team will continue following up on the request with the airline.

According to the refund process, airline approval may be required before the amount can be returned to the customer. We understand that this waiting time is inconvenient, but we will make sure to inform you as soon as the airline provides the authorization.

Once we receive the approval from the airline, we will immediately update you by email sent to the buyer’s email address.

Besvarelse fra Alrehlat

3. jul. 2026

Dear Maher Maher Masslkhi,

We are glad to hear that you found our service fast, affordable, and reliable. Your satisfaction is very important to us, and we truly appreciate your trust.

We will be happy to assist you again in the future.

Besvarelse fra Alrehlat

Opdateret den 13. jul. 2026

Dear Ahmed El Manzalawy,

Thank you for taking the time to share your feedback. We completely understand how disappointing it is to wait for a refund and feel that there has not been enough clarity regarding your case.

After reviewing your booking, we have identified your refund request for tickets related to a flight that was cancelled by the airline.

In such cases, we are required to submit a refund request to the airline and wait for their authorization, as well as the completion of the settlement process between the airline and our agency, before we are able to return the funds to our customers. Unfortunately, this process depends on the airline's internal procedures and, in some cases, may take longer than expected.

Please be assured that your case has not been overlooked. We have now escalated it to the relevant department for detailed monitoring and are following it very closely. We will contact you immediately as soon as we receive any updates regarding your refund request.

We truly regret that this situation has left you with such a negative impression of our service and kindly ask for a little more time while we continue pursuing your case with the airline.

Thank you for your patience and understanding.

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UPD 13/07
Dear Ahmed El Manzalawy,

We are pleased to confirm that your refund was successfully processed today.

We sincerely apologize for the extended waiting period and the inconvenience this situation has caused. We understand how important it was for you to receive a clear resolution, and we regret that the process took longer than expected.

Thank you for your patience while the case was being finalized. Please note that the time required for the funds to appear in your account may depend on your bank’s processing procedures.

Besvarelse fra Alrehlat

15. jun. 2026

Dear Omar Maghrabi,

Thank you for sharing your feedback.

We are sorry to learn that your experience did not meet your expectations. After reviewing your booking, we can confirm that the total amount charged matched the price displayed to you before payment. We did not identify any additional booking charges applied after the purchase was completed.

We can also see that your inquiry was related to a passenger name correction request. While some airlines may occasionally process certain corrections directly at no cost, bookings made through a travel agency are subject to the airline's procedures for agency-issued tickets. In such cases, the process may involve additional handling, communication with the airline, and service fees associated with processing the request through the booking channel used for the reservation.

We are also concerned to hear about your experience with our customer support. Providing professional and respectful assistance is very important to us, and we sincerely regret if our communication fell short of your expectations. Your comments have been noted and will be reviewed internally to help us improve our service.

We appreciate your feedback.

Besvarelse fra Alrehlat

10. jun. 2026

Dear Inzamam Ul Haq,

Thank you for sharing your feedback. We are truly sorry for the inconvenience and frustration this situation has caused.

After reviewing the information related to your booking, we have identified your refund request concerning tickets for a flight that was cancelled by the airline. In such cases, we are required to submit a refund request to the airline and wait for their authorization and the completion of the financial settlement process before we are able to return the funds to our customer. Unfortunately, this means that the refund process may take longer than any of us would like.

We understand how disappointing it is to wait for a refund, especially after several months of follow-up, and we sincerely apologize for the delay. We would like to reassure you that we have now received all the necessary confirmations regarding your case, and your refund request has already been forwarded to our Finance Department for final processing.

Please be assured that the refund will be issued to the same payment method used for the original purchase as soon as the processing is completed. We kindly ask for a little more patience while the final steps are being carried out.

Your satisfaction is very important to us, and we truly appreciate your understanding. Once the refund has been successfully received, we would be extremely grateful if you could consider updating your review and rating based on the final resolution of your case. This would mean a great deal to our team, as we always strive to support our customers and resolve every situation as efficiently as possible.

Besvarelse fra Alrehlat

8. jun. 2026

Dear Adersh Sathiyan,

Thank you for sharing your feedback. We understand how disappointing it must be to have your travel plans disrupted and to wait longer than expected for a refund.

We have reviewed the information regarding your booking and identified a refund request for tickets related to a flight that was cancelled by the airline due to extraordinary circumstances and airspace closures.

In such cases, we are required to submit a refund request to the airline and wait for their authorization, as well as the completion of the settlement process between the parties, before we are able to return the funds to the passenger. Unfortunately, because this procedure depends not only on us but also on the airline's internal processes, it may take longer than expected.

Please be assured that your case is important to us. We have now forwarded your case for detailed monitoring, and our team is following it very closely. As soon as we receive any update regarding the authorization or refund process, we will contact you immediately.

We kindly ask for a little more time and sincerely appreciate your patience and understanding.

Besvarelse fra Alrehlat

5. jun. 2026

Dear Belmeki Abdelhadi,

To help us identify your booking and review the complete history of your case, could you please provide us with the following information:

Your booking number
The phone number used during the booking process
The email address associated with the reservation

Once we receive these details, we will carefully review your booking, investigate the refund request and all related communications, and provide you with a detailed response regarding the information you have requested.

We appreciate your cooperation.

Besvarelse fra Alrehlat

5. jun. 2026

Dear Eisa Aleisa,

Thank you for taking the time to share your feedback.

In order for us to identify your booking and review all the details of your case, could you please provide us with the following information:

Your booking number
The phone number used during the booking process
The email address associated with the reservation

Once we receive these details, we will carefully investigate your case, review all relevant communications and booking information, and provide you with a detailed explanation.

We look forward to your reply.

Besvarelse fra Alrehlat

1. jun. 2026

Dear Joshua Davis,

Thank you for sharing your feedback. We sincerely apologize for the long waiting time and for the frustration this situation has caused.

We have reviewed your booking and identified your refund request for tickets affected by an airline cancellation. In such cases, we are required to obtain authorization from the airline and wait for the settlement process to be completed before we can issue the refund. Unfortunately, this means that the process can sometimes take longer than expected.

We are pleased to inform you that we have already received all the necessary confirmations from the airline and have forwarded your refund request to our Finance Department for processing. Your refund will be returned to the same payment method used for the original purchase as soon as possible.

We kindly ask for your patience while the final processing is completed.

Once you have received the funds, we would greatly appreciate it if you could take a moment to update your review and rating based on the resolution of your case. This is very important to us and helps us continue improving our service.

Thank you for your understanding and patience.

Besvarelse fra Alrehlat

Opdateret den 29. maj 2026

Dear Johannes Gebhardt,

Thank you for sharing your feedback. We are sorry to hear that you were left with such an impression.

We have reviewed the information available to us and can confirm that a response was sent to your email address. However, it appears that we have not yet received a reply with the additional information required to investigate the matter further.

We would greatly appreciate it if you could respond to our email and provide us with further details regarding the issue you experienced. Once we receive your reply, we will carefully review the situation and do our best to provide you with a detailed explanation and appropriate assistance.

We look forward to hearing from you and hope to have the opportunity to clarify this matter.

Besvarelse fra Alrehlat

Opdateret den 6. aug. 2026

Dear Chamsedine Tlailia,

We would like to express our sincerest apologies for the situation you have experienced and for the frustration this prolonged process has caused. We completely understand how disappointing it is to wait for a refund for such a long period of time, especially when the cancellation was beyond your control and when you expected a quicker resolution.

We have carefully reviewed your booking history and located the refund request related to the flights that were cancelled by the airline. We would like to reassure you that your request has been properly submitted and remains active. Unfortunately, in cases where a flight is cancelled by the airline, travel agencies are required to obtain authorization and settlement from the airline before the refunded funds can be released to the passenger. While we always do our best to facilitate and monitor the process, the final transfer of funds depends on the airline completing the necessary procedures on their side.

We fully understand that this explanation does not make the waiting period any less inconvenient. We truly regret that the process has taken longer than either you or we would have expected, and we are especially sorry for any uncertainty caused by the limited updates available during this time. We also sincerely apologize if you encountered difficulties when trying to reach our support team or if our communication did not meet your expectations.

Please be assured that your case has received additional attention and has been escalated to the relevant department for ongoing monitoring. Our team is actively following the progress of your refund request and will continue to do so until the matter is fully resolved. As soon as we receive any information, authorization, or payment confirmation from the airline, we will contact you immediately and provide you with an update.

We truly value your patience and understanding throughout this process. Although some parts of the refund procedure remain outside of our direct control, please know that we remain committed to assisting you and ensuring that your case receives the attention it deserves until its completion.

Once again, we would like to offer our sincere apologies for the inconvenience and thank you for giving us the opportunity to clarify the situation.

UPD 06/08

Dear Chamsedine Tlailia,

We would like to confirm that the full refund for the cancelled flights was processed on 17 July.

Please check your bank account to confirm that the funds have been credited. Should you require any additional information regarding the transaction, please let us know.

If you have already received the refund, we would also be very grateful if you could find a moment to update your review and rating to reflect the final resolution of the case. Your feedback is extremely important to us and helps other customers receive an accurate understanding of their experience with our service.

Thank you for your time and cooperation.

Besvarelse fra Alrehlat

19. maj 2026

Dear Miral Rizq,

Thank you for taking the time to share your feedback. We are genuinely sorry to learn about your experience and sincerely apologize for the frustration and confusion this situation has caused. We fully understand how disappointing it must have been to receive different payment requests and to feel uncertain about the status of your ticket change request.

After carefully reviewing your booking, we would like to clarify the sequence of events and provide additional context regarding the charges that were requested.

Following your request to change the travel date, a recalculation was submitted based on the airline's conditions and the fare availability at the time. Due to the extended waiting time for confirmation from the airline regarding the requested changes, the pricing available for the new itinerary evolved during the processing period.

Regarding the baggage service, our colleagues correctly informed you that, according to the airline's policy, additional services purchased with the original ticket are not automatically transferred to a newly issued ticket and are generally non-refundable. For this reason, an additional invoice for baggage was generated and made available in your personal account for review.

The first supplementary payment request, which included the applicable baggage service, was issued with a limited payment validity period of three hours, as required by the airline's fare reservation system. Since this payment was not completed within the allotted timeframe, the reservation expired. When a new payment request was later generated at your request, the airline's fare and ancillary service costs had already increased, which resulted in a slightly higher amount than previously quoted.

We completely understand your concerns regarding this increase. As the updated amount did not meet your expectations, the additional payment requests and related processing were subsequently cancelled, and a refund process for the payments already collected was initiated. The refund is being processed back to the original method of payment. While banking and payment processing times may require several business days, please be assured that we are doing everything possible to expedite the transaction on our side.

We would also like to clarify that your original ticket remains valid on the originally booked travel date, and you may continue to use it without any restrictions should you decide to travel as initially planned.

We regret that the communication throughout this process did not meet your expectations and that this led to such a negative impression of our services. Our intention has always been to provide accurate information based on the airline's rules and the fare conditions available at the time of processing.

Once your refund has been successfully received and you have had the opportunity to review the outcome of your case, we would be very grateful if you could consider updating your review. Customer feedback is extremely important to us, and we would sincerely appreciate the opportunity to reflect the final resolution of this matter.

Thank you for your patience and understanding.

Besvarelse fra Alrehlat

14. maj 2026

Dear Sello Ngobeni,

We are truly sorry for the inconvenience and frustration caused by the delay in the refund process. We fully understand how disappointing this situation must be, especially considering that the flight cancellation originated from the airline, and we sincerely regret the negative experience you have had.

After checking your booking details, we confirmed that the refund request concerns the first flight segment, which was cancelled by the airline.

In cases like this, the refund procedure depends on the airline’s authorization and the completion of the financial settlement between the parties involved. Unfortunately, until these steps are finalized by the airline, we are unable to complete the refund from our side, which is why the process may require additional time.

We would also like to clarify that the refund request was submitted after the scheduled departure date of the original flight. Requests submitted before departure are often processed more quickly by airlines, and this may also affect the overall processing timeframe in your case.

Please be assured that your case is currently under close supervision by the responsible department, and we have already requested additional follow-up regarding your refund. As soon as we receive any progress or confirmation from the airline, we will contact you immediately with an update.

We completely understand that waiting for a refund for such a long period is extremely frustrating, and we sincerely appreciate your continued patience and understanding while we work toward resolving the matter.

Besvarelse fra Alrehlat

12. maj 2026

Dear Amr El Menyawi,

First of all, we would like to sincerely apologize for the inconvenience, stress, and negative impression caused by this situation. We truly regret to hear that your experience with our service did not meet your expectations and that you felt unsupported during this process.

We have carefully reviewed the information regarding your booking. In situations involving flight disruptions, delays, cancellations, or ticket reissuance requests, we are required to send requests to the airline and wait for their authorization and confirmation before all necessary rebooking actions can be completed. Unfortunately, due to these procedures, the process may sometimes take longer than expected.

At this moment, we have already escalated your case to the relevant department for detailed monitoring, and we have also sent an additional follow-up request to the airline regarding your reissuance request.

We completely understand your frustration regarding the waiting time and lack of updates. However, in such situations, we unfortunately depend on the airline’s response and processing times. As your departure date is not immediate and there is currently a high volume of requests being handled, the processing may require additional time.

Please rest assured that we are monitoring your case very closely and will immediately inform you as soon as we receive any updates from the airline. We kindly ask for a little more patience while the process is being finalized.

Thank you for your understanding, and once again, please accept our sincere apologies for the inconvenience caused.

Besvarelse fra Alrehlat

7. maj 2026

Dear Yaftané Ange Magloire,

Thank you so much for your great feedback. We are truly happy to hear that you had a positive experience and that you were satisfied with the assistance provided by Mariia Podvadtsiatnyk.

Your kind words mean a lot to us, and we will definitely pass your appreciation on to Mariia. It is very important for our team to know that our support helped make your experience pleasant and comfortable.

Please feel free to contact us anytime if you have any questions or requests. We will be glad to assist you again and help with your future bookings.

Thank you for choosing us!

Besvarelse fra Alrehlat

Opdateret den 14. maj 2026

Dear Tarek,

First of all, we are truly sorry to hear that you were left dissatisfied with your experience. Please accept our sincere apologies for the inconvenience and frustration caused.

We have received your review and would like to assure you that your case is important to us. At the moment, we are carefully checking all the information related to your booking together with the responsible department in order to fully review the situation.

As this investigation may require a little more time, we kindly ask for your patience. As soon as we clarify all the details and receive the necessary updates, I will personally get back to you with further information.

Thank you very much for your understanding and for allowing us the opportunity to review your case properly.

UPD 14/05

Dear Tarek,

Thank you for contacting us and for sharing your feedback.

We sincerely apologize for the inconvenience and confusion caused by the difference between the amount displayed and the amount charged. After reviewing the situation, we have initiated the refund process today for the difference in the amounts.

The refund will be returned to the original payment method used during the booking process. We are doing our best to ensure that it is processed as quickly as possible, though the exact timeframe may also depend on your bank or payment provider.

We truly regret that this situation affected your experience with our service and appreciate your patience while the refund is being finalized.

Once the funds have been successfully received, we would be very grateful if you could consider updating your review and rating regarding your experience with us. This would mean a lot to our team.

Besvarelse fra Alrehlat

2. maj 2026

Dear Tawfiq,

Thank you for your feedback.

We are glad to know that everything was excellent and that you were satisfied with our service. We truly appreciate your trust and will be happy to assist you again in the future.

Besvarelse fra Alrehlat

Opdateret den 14. maj 2026

Dear Mr. Khan,

Thank you for your message.

We sincerely apologize for the delay and understand how concerning this situation must be, especially given the information you have received from the airline.

Please be assured that your case is currently under active review. We are already in contact with the airline to verify the refund status on our end, as sometimes there may be discrepancies in the processing timelines or in how the funds are transferred between systems.

As soon as we receive a confirmed update, we will inform you immediately and proceed accordingly without any further delay.

We truly appreciate your patience and understanding, and we remain committed to resolving this matter for you as quickly as possible.

UPD 14/05

Dear Mr. Khan,

Thank you for taking the time to share your feedback with us.

We would like to sincerely apologize for the inconvenience and disappointment caused by the flight cancellation and the difficulties you experienced during the refund process.

After carefully reviewing your case, we can confirm that the refund process for the cancelled flight was initiated today from our side. The refunded amount will be transferred back to the original payment method used for the booking.

Please kindly note that the exact time needed for the funds to appear in your account may vary depending on your bank or payment provider. Nevertheless, we are making every effort to ensure that the process is completed as promptly as possible.

We truly regret that this situation negatively affected your experience with our service and sincerely appreciate your patience while the matter was being resolved.

After the refund is successfully received, we would be very grateful if you could take a moment to reconsider or update your review and rating regarding your experience with us, as this is extremely important for our team.

Besvarelse fra Alrehlat

Opdateret den 23. apr. 2026

Dear Atiullah Mobin,

Thank you for your feedback. We sincerely regret that this situation has caused you disappointment and such a negative impression of our service.

Please be assured that your case is very important to us. We have carefully checked the information related to your booking and identified the refund request for the tickets on the flight that was cancelled by the airline.

In such cases, we are required to send a request to the airline for refund authorization and then wait for the airline’s approval as well as the completion of the settlement process before we are able to transfer the funds to the customer. Unfortunately, for this reason, the refund procedure may sometimes take more time.

At this moment, we have already received all the necessary confirmations and your refund request has been forwarded to our finance department for processing. We will return the funds to you as soon as possible to the same bank account that was used to pay for the ticket.

We kindly ask you to wait a little longer while the refund is being finalized.

We would also be very grateful if, after you receive the funds, you could find the time to update your review and rating about our company. This would be very important to us.

Besvarelse fra Alrehlat

21. apr. 2026

Dear Abdul Mutalib,

Thank you very much for your kind feedback.

We are delighted to know that you were satisfied with the service provided by Kate Miller. Your words are truly appreciated, and we will be happy to pass your gratitude on to her.

Thank you for choosing our service and for taking the time to share your experience.