This airline booking site is not trustworthy , 2 times i had issue with the flights. And asked for refund and compensation. Only they give request id then no other response further. Iam keep on mailin... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
In the 11/04/2025, i had a problem within the check in system online for a booking, i immediately reached out to customer service where they handed it over to Anastasiia Volosianko who was very kind a... Se mere
Virksomheden har svaret
If I can give them -10 I would do so, they never answer their emails or phone calls, their website is horrible, even their customer service WhatsApp is bad. Until today am chasing them with my refun... Se mere
Virksomheden har svaret
I had a great experience planning my trip with that company. Filing tickets is easy, every information is reliable and the service is great. Agents are quick to respond and i felt support to each step... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
يُعد Alrehlat.com وكالة سفر رائدة على الإنترنت متخصصة في تقديم خدمات شاملة لتنظيم السفر. نحن نقدم مجموعة واسعة من الخدمات بما في ذلك حجز تذاكر الطيران والفنادق، مما يجعل تخطيط رحلتك سهلاً وآمناً. بفضل واجهة الموقع البديهية، يمكنك العثور بسرعة على أفضل الخيارات لرحلتك بأسعار مناسبة. هدفنا هو ضمان أعلى مستوى من الخدمة والدعم لعملائنا في كل مرحلة من مراحل رحلتهم. اعتمد على Alrehlat.com في رحلاتك – شريكك الموثوق في عالم السفر.
Kontaktoplysninger
Jõe St. 3-302, 10151, Tallinn, Estland
- +16466932589 +9668008501043 (Saudi Arabia)
- info@alrehlat.com
- alrehlat.com
3,5
Middel
383 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I am very disappointed with this flight…
I am very disappointed with this flight booking website. After booking, I found that the passenger details were incorrect, even though I entered them properly.
I sent several emails but received no response. The system even changed nationalities and assigned the same passport expiration date to all passengers, which is unacceptable.
Worse, they ask for extra fees to fix these errors, even though they are not my fault. Very poor service and no customer support.
I received your feedback,
You did answer my request, but since the expiry date was not mandatory, there were no asterix next to it, why did your system generates a random one ? this is wrong because for every data change I have to pay the fees, it was never mentionned earlier even by email when I had to change my passeport number, let me copy your answer which doesnt specify that there are fees to pay
(Dear Customer,
Thank you for contacting our Customer Care Service.
You can use random passport number, and when you will receive a new passport, you can create request for change passport details and update your passport number.
If you have any further questions, do not hesitate to contact us.)
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Alrehlat
Dear Ms. Meftah,
We have carefully checked the information in our system, including the step-by-step process by which the passenger details were entered by the purchaser during the booking. Based on this review, we did not identify any error on our side.
For your convenience and transparency, we have already sent you a confirmation by email with the relevant information regarding this verification.
Please note that all booking details are processed according to the data entered by the customer at the time of purchase. We understand how important the accuracy of passenger information is, and for this reason we have reviewed your case with special attention.
According to the information in our system, all relevant details had already been provided to you earlier by email. At the same time, we have now received your new letter and are trying to respond as promptly as possible. Please wait for our reply by email.
UPD 03/04
Dear Ms. Meftah,
Thank you for your patience.
We would like to inform you that your request to update the passengers’ personal details has now been successfully processed.
In addition, a refund of EUR 8 will be returned shortly to the purchaser’s bank account via a reverse transaction to the same payment method used to pay for the tickets.
UPD 07/04
Thank you very much for your loyalty and for your patience while we were reviewing your case.
We would like to inform you that the refund was processed on April 7. The funds were returned via a reverse transaction to the purchaser’s bank account.
If your issue has now been resolved, we would be truly grateful if you could edit your review and rating about our company. This is very important to us and means a great deal to our team.
Thank you once again for your understanding and cooperation.
Refund Refusal
Like many other users I had a flight booked with Alrehlat for travel within Saudi during the Iran conflict. Not sure I even realised I was booking this ticket via them btw, unlike other brokers where it is obvious. Anyway, due to the on-going conflict I am no longer able to fly to Saudi. My flight Saudi - Europe has been cancelled so will not be able to make it on that flight, never mind traveling to Saudi being against FCDO advice at this point in time. I asked for a refund and their default answer was: your ticket is not a refundable one. No ifs, no but, it is within their 'contractual right' to refuse any refund. Certainly goes against the spirit of the law but that really isn't their problem. Alrehat's only goal at this point in time is to keep as much money as possible and swiftly get rid of any customer complaints, leaving the consumer becoming their own insurance policy in times of crisis. It is possible that the airline has a business interruption policy to cover their loss, so really the only winner here is Alrehlat. These practices must be stopped. I am still trying to see if I can get credits or something but looking unlikely and wanted to share my frustration in sympathy for others going through the same ordeal.
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Alrehlat
Dear Mr. Lambert,
We would like to clarify that your flight is scheduled for March 29 and, as of today, it has not been cancelled. According to the airline’s official website, the flight is still shown as active.
We have also checked the request history for your booking and identified your refund request. According to the information available in our system, your tickets are non-refundable under the airline’s fare rules. Please note that before purchasing a ticket, the airline’s fare conditions are displayed transparently on our website, so every customer has the opportunity to review them in advance and understand what to expect in case of changes to travel plans.
If you receive an official confirmation from the airline that your flight has been cancelled, please contact us again. In that case, your refund request will be reviewed once more and submitted to the airline for refund authorization.
Besvarelse fra Alrehlat
Dear Uday Teja Reddy Pebbati,
Thank you for your feedback.
We have already provided you with a detailed response and full consultation via email regarding your request. If you have received the necessary information, we would be very grateful if you could reconsider your assessment of our customer support service here.
Should you have any additional questions, please feel free to contact us at any time. We will be happy to assist you.
My experience with this Terrible Customer Service and Unfair Ticket Handlingairline’s…
My experience with this airline’s customer service has been extremely frustrating and disappointing.
I originally booked a plane ticket for March 15, but somehow the travel date in the system appeared as April 15 instead. Whether this happened due to a technical issue or some other error, I simply contacted customer service to correct the travel date. I made it clear that I was willing to pay the difference in fare if needed, since my only goal was to fix the date.
Instead of offering a reasonable solution, I was told that changing the ticket would cost 2.4 times the original ticket price, which is completely unreasonable and felt more like a penalty than a normal fare adjustment. The call center justified this by saying “the closer the date, the higher the price.”
However, this explanation made no sense. While still on the call, I booked another ticket for March 15 from the same website, and the price was only about $2 more than the ticket I originally purchased for April 15. This clearly shows that the explanation given by the call center was inaccurate and misleading, and the 2.4× price they demanded to change the date was unjustified.
Because of this, I then requested a refund and carefully explained the entire situation. Shockingly, the refund request was automatically rejected within the same minute, clearly without anyone reviewing the explanation or the issue.
I then contacted customer service again to explain the situation in detail. Unfortunately, the response was even worse. The representative kept insisting that there was no issue at all and repeatedly told me the ticket was non-refundable, without even attempting to review the case or acknowledge the problem.
To make matters worse, when I asked how I could submit an official complaint about this situation, the representative ended the call immediately without providing any information or assistance.
This entire experience felt dismissive, unfair, and unprofessional. A company that values its customers should at least investigate issues properly, provide reasonable solutions, and allow customers to file complaints instead of shutting them down.
Very disappointing service. I expected much better.
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra Alrehlat
Dear Customer,
Thank you for your feedback. We are sorry to hear about your experience.
In order to review the situation, could you please provide your booking number (reservation number)? Once we receive this information, we will verify the details of your case.
We apologize for the inconvenience and appreciate your cooperation.
Thanks to (Hryrsan Nataliia ) for…
Thanks to (Hryrsan Nataliia ) for assisting me with an issue in my booking. It was a great and fast service. I recommend booking with this website👍
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Alrehlat
Dear X A,
Thank you for your kind feedback.
We are very pleased to hear that Nataliia Hryrsan was able to assist you with your booking issue and provide you with fast and efficient service. Your recommendation means a lot to us.
We truly appreciate your support and look forward to assisting you again in the future.
Besvarelse fra Alrehlat
Dear Mansour,
Thank you for your positive feedback. We are very pleased to know that you had a great experience with our service.
We truly appreciate your support and look forward to assisting you again in the future.
price is very good
1. marts 2026
Besvarelse fra Alrehlat
Dear Mohammed Alfae,
Thank you for your positive review.
We are very glad to hear that you found our price very good. Your feedback is truly appreciated, and we hope to assist you again with your future travel plans.
Thanking
Thank you for your easy access services and i would like to especially thank kate miller
5. marts 2026
Uopfordret anmeldelse
Besvarelse fra Alrehlat
Dear Mr. Albaroot,
Thank you very much for taking the time to share your feedback.
We truly appreciate your kind words. It is especially nice to hear that Kate Miller was able to assist you — we will make sure to pass your thanks on to her.
Your feedback means a lot to our team. Thank you for choosing our service!
Many thank for Mariia Ivasiuk
Many thank for Mariia Ivasiuk. so reactive and a professionnel person
4. marts 2026
Uopfordret anmeldelse
Besvarelse fra Alrehlat
Dear Mr Outeha,
Thank you very much for your kind feedback.
We are pleased to hear that you had a positive experience with our support team and truly appreciate your kind words about Mariia Ivasiuk.
Thank you for taking the time to share your review. If you need any assistance in the future, please feel free to contact us.
I thank Christina Lachin for helping me
4. marts 2026
Uopfordret anmeldelse
Besvarelse fra Alrehlat
Dear Customer,
Thank you for your feedback. We’re glad to hear that Christina Lachin was able to help you. We will gladly share your kind words with her, and we appreciate your trust in our service.
I did not get my paid chair on airplane!
I pay for a selected chair on airplane! But when I went to the check in process, the selected chair was not added to the airways company!
4. marts 2026
Uopfordret anmeldelse
Besvarelse fra Alrehlat
Dear Mohsin Al Hashmi,
Thank you for your feedback. We are sorry to hear about the issue with your paid seat selection.
To check your case and confirm the seat service status with the airline/supplier, please provide your booking number or the purchaser’s email address used for the reservation.
تجربة رائعة وسرعة في الحجز واصدار…
تجربة رائعة وسرعة في الحجز واصدار التذكرة
شكرا جزيلا
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra Alrehlat
السيد/ عبدالله العجمي المحترم،
شكرًا جزيلًا لتقييمكم الكريم. يسعدنا أن تجربتكم كانت رائعة وأن عملية الحجز وإصدار التذكرة تمت بسرعة وسلاسة. نقدّر ثقتكم بخدماتنا، ونتطلع لخدمتكم مرة أخرى في المستقبل.
I would like to express my sincere…
I would like to express my sincere appreciation to the Alrehlat website team for their professionalism, smooth process, and quick response time.
Special thanks to Mariia Podvadtsiatnyk for her outstanding service and excellent communication. She was extremely responsive, helpful, and handled everything efficiently and professionally.
It was a truly great experience, and I highly recommend their services with full confidence.
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra Alrehlat
Dear Mohamed Salah,
Thank you very much for your kind words and for recommending Alrehlat. We’re happy to hear that you had a smooth experience and that our team responded quickly and professionally.
A special thank you for recognizing Mariia Podvadtsiatnyk. We’re proud to know her communication, responsiveness, and efficiency made a real difference for you, and we will gladly share your feedback with her and the team.
We truly appreciate your trust and look forward to assisting you again with your future bookings.
Great costumer support
I booked my flight and received my ticket in time perfectly but the airline changed the flight and i had to change it
All thanks to Anastasiia Volosianko for her help and fast response very helpful service thank you again
27. februar 2026
Uopfordret anmeldelse
Besvarelse fra Alrehlat
Dear Nidhal Sadfi,
Thank you so much for your kind words and for taking the time to share your experience.
We’re truly happy to hear that everything went smoothly with your booking and that the situation with the airline schedule change was resolved quickly. Anastasiia will be especially pleased to know that her support and fast response made a positive difference for you.
If you ever need any assistance with future trips, we’re always here to help.
Wishing you a pleasant journey ✈️
The customer service was fast and…
The customer service was fast and accomodating.
27. februar 2026
Uopfordret anmeldelse
Besvarelse fra Alrehlat
Thank you for your feedback, Tata Maik.
We’re glad to hear our customer service was fast and accommodating. We appreciate you taking the time to share your experience and hope to assist you again whenever you need us.
موقع رحلات جميل وسهل الاستخدام والتعامل…
موقع رحلات جميل وسهل الاستخدام والتعامل والتنفيذ والإنجاز ، نتمنى لهم المزيد من النجاح والتقدم إلى الأفضل.
27. februar 2026
Uopfordret anmeldelse
Besvarelse fra Alrehlat
مرحباً Kahlf Otp،
شكراً جزيلاً لك على كلماتك الجميلة! يسعدنا أنك وجدت موقع رحلات سهلاً وجميلاً في الاستخدام، وأن تجربة الحجز والتنفيذ والإنجاز كانت مريحة وسلسة. نتمنى أن نكون دائماً عند حسن ظنك.
نقدّر دعمك كثيراً، وبإذن الله سنواصل التطوير لتقديم الأفضل دائماً.
جدا ممتاز ين وسهل تعاملهم وسريع اسعارهم…
جدا ممتاز ين وسهل تعاملهم وسريع اسعارهم جدا ممتازه
26. februar 2026
Uopfordret anmeldelse
Besvarelse fra Alrehlat
مرحباً عبدالله،
شكراً جزيلاً لك على تقييمك الجميل! يسعدنا جداً أن تجربتك كانت ممتازة وأنك وجدت التعامل معنا سهلاً وسريعاً، وأن الأسعار نالت إعجابك. هذا يهمنا كثيراً.
نحن دائماً في خدمتك، وأهلاً بك في أي وقت.
Nice smooth transaction with decent…
Nice smooth transaction with decent prices. A good list of added optional service services available.
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra Alrehlat
Dear Murad Alturk,
thank you for your review. We’re glad to hear your booking process was smooth, the prices met your expectations, and you found the optional services useful.
We appreciate your trust and look forward to assisting you again whenever you need us.
Great and easy to use
Great and easy to use, however the only drawback is that there is no option for handicaps to order a wheelchair
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra Alrehlat
Dear Ahmed Alzaid,
Thank you for your feedback. We’re glad to hear the platform was great and easy to use.
We also appreciate you highlighting the need for a wheelchair/PRM (assistance for passengers with reduced mobility) option. This is an important service, and we understand how inconvenient it is when it’s not available directly during the booking process. We’ll share your comment with our team for review and improvement.
In the meantime, wheelchair assistance is usually arranged directly with the airline after the ticket is issued, as rules and request deadlines depend on the specific carrier. If you still need help organizing this service, please contact our support team and we’ll guide you through the right steps.
Thank you again for helping us improve.
Réservation incorrecte
C'est des arnaqueurs il n'ont Vend un billet d'avion avec bagage j'ai payé le bagage en extra
Et a la grande surprise quand je suis arrivé à l'aéroport la compagnie m'ont clairement dit que j'ai pas le droit au bagage et que je dois payer encore pour ma valise que j'ai déjà payé avent sur ce site d'escrocs
18. februar 2026
Uopfordret anmeldelse
Besvarelse fra Alrehlat
Bonjour Zen Shi,
Afin de vérifier votre dossier (le service bagage acheté, les informations transmises à la compagnie aérienne et le statut du paiement) et de vous apporter une solution, merci de nous communiquer votre numéro de réservation ou l’adresse e-mail de l’acheteur.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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