Alrehlat Anmeldelser 

Besvarelse fra Alrehlat

14. jul. 2025

Dear Anas,

Thank you for taking the time to share your experience — we truly regret that you faced such frustration. Please accept our sincere apologies for the delay and lack of clarity in communication regarding your refund request.

We completely understand your disappointment, especially when the cancellation was initiated by the airline. We would like to clarify that the refund process in such cases depends on the airline’s internal procedures and approval timelines. Unfortunately, we cannot proceed with the refund until the airline authorizes it, which can sometimes take several weeks or even months, depending on their policy.

That said, we are committed to supporting you and ensuring transparency throughout the process. To allow us to review your case in detail and provide an accurate update, kindly share your booking number or the email address used during the purchase. Once identified, we will re-check the current status of your request and follow up accordingly.

Your feedback is extremely valuable, and we hope to restore your trust by resolving this matter as soon as possible.

Besvarelse fra Alrehlat

13. jul. 2025

Dear Emam Shafin Hassan Chowdhury,

Please note that your reservation was cancelled because payment was not completed within the allotted time, and the status in our system is: "Cancelled. Payment time has expired."

If any amount was deducted from your account, it may have been a temporary authorization hold, which is automatically released by your bank. If the funds are not returned within a few business days, we recommend contacting your bank directly.

If your trip is still relevant, you can create a new reservation and complete the payment. Should you encounter any difficulties with your bank card, please contact your bank’s support service or reach out to our support team — we’ll be happy to assist you in completing your booking.

Besvarelse fra Alrehlat

12. jul. 2025

Dear Hamed Hakim,

Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations.

To properly investigate your case and provide a detailed response, we kindly ask you to provide your booking number or the email address used for the purchase. This information will help us identify your reservation and verify the conditions applied to your ticket.

Please note that flexible ticket options and change conditions may vary depending on the airline’s specific fare rules. While we strive to present clear terms at the time of booking, any additional costs for changes are typically determined by the airline, not by our agency. However, we are committed to ensuring transparency and fairness in every case.

Once we receive your booking details, we’ll be happy to review the situation and offer further clarification or assistance.

Besvarelse fra Alrehlat

Opdateret den 12. jul. 2025

Dear Ahmed Madi,

Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the difficulties you faced, and we fully understand how frustrating and stressful this situation must have been — especially so close to your planned departure.

At the time of issuing your ticket, we unfortunately did not receive confirmation from the airline regarding the availability of free seats at the selected fare. This was beyond our control and, regrettably, forced us to cancel your reservation. We sincerely apologize for the inconvenience and short notice.

We understand your disappointment with the alternative flight offered and the delays in issuing the replacement ticket. This is not the experience we aim to provide, and we are reviewing this case internally to prevent similar issues in the future.

We would also like to confirm that a full refund has already been processed to the buyer’s bank account. If you require confirmation of the transaction or any further assistance, please do not hesitate to contact us — we’re here to help.

Your feedback is important and helps us improve our services. We truly regret the inconvenience caused and appreciate your patience and understanding.

Besvarelse fra Alrehlat

11. jul. 2025

Dear Salem,

Thank you for sharing your experience with us. We sincerely regret that this situation has caused you frustration, and we appreciate the opportunity to address your concerns.

We have carefully reviewed your case. When the request to modify the departure date was submitted, it included only one passenger. Based on the information provided by the buyer at the time of the application, we processed the change accordingly.

We understand that this may not have matched your original intention, and we are sorry if there was any confusion regarding how to submit a change request for multiple passengers. Our team is always available to assist with clarifying procedures before any payment is made, and we encourage customers to double-check the details in their request forms to avoid such misunderstandings.

Please know that your feedback is very important to us. We take it seriously and will use it to improve the clarity of our services and communication going forward.

If you have any further questions or require documentation regarding the transaction, we remain at your disposal.

Besvarelse fra Alrehlat

11. jul. 2025

شكرًا جزيلًا لك أ. تركي سعد الدوسري على تقييمك الرائع!

يسعدنا جدًا سماع أنك راضٍ عن تجربتك معنا. رضاك هو ما نسعى إليه دائمًا، ونأمل أن نستمر في تقديم خدمة تليق بتوقعاتك في كل مرة.

نتطلع لخدمتك مجددًا قريبًا!

Besvarelse fra Alrehlat

9. jul. 2025

Dear Laszlo Ferku,

Thank you for your kind feedback! We're glad to hear that the assistance provided during the process was helpful and easy to follow. It’s great to know that everything was clear and smooth for you.

If you ever need support again, we’re here to help.

Besvarelse fra Alrehlat

7. jul. 2025

Thank you, Muhammad!
We're glad to hear you were satisfied with the quick reservation and support. If you need any help in the future, we're always here for you!

Besvarelse fra Alrehlat

Opdateret den 7. jul. 2025

Dear Lallu Shinu,

Thank you for sharing your feedback. We truly understand how frustrating and stressful this experience has been for you, especially when it comes to urgent travel plans.

Please accept our sincere apologies for the inconvenience caused. Your opinion is important to us, and we are genuinely concerned that this situation has arisen.

After reviewing your booking, we regret to inform you that at the time of issuing the tickets, we did not receive confirmation from the airline regarding the availability of free seats on the selected flight. Unfortunately, due to this, we were forced to cancel your reservation.

We have already returned the full amount you paid to the bank account used during the purchase. The funds should be credited back to your account shortly, depending on your bank's processing time.

We appreciate your understanding and hope to be able to serve you better in the future. Should you have any further questions or need assistance with a new booking, please don’t hesitate to reach out.

Besvarelse fra Alrehlat

5. jul. 2025

Dear Robeel Ali,

Thank you for your message and for bringing your concern to our attention.

We’re happy to inform you that your tickets have been successfully issued and have already been sent to your email address. Please check your inbox (and spam/junk folder just in case) for the itinerary receipt with all flight details.

We truly appreciate your patience and understanding. If you have any further questions or need additional support, we’re here for you 24/7.

Wishing you a smooth and pleasant journey!

Besvarelse fra Alrehlat

5. jul. 2025

Thank you, Ibrahim Naggi Zarifah, for your kind feedback!

We're glad to hear that you found our support helpful and friendly, and that we could assist you quickly. If you need anything else, don’t hesitate to reach out — we’re always here to help.

Safe travels!

Besvarelse fra Alrehlat

5. jul. 2025

Thank you very much for your kind words, Khalid ALDossary!

We’re delighted to hear that Ms. Anhelina was able to support you and answer all your questions clearly. We truly appreciate your trust, and we hope your upcoming trip goes smoothly and meets all your expectations. If you need any further assistance, we're always here for you!

Besvarelse fra Alrehlat

Opdateret den 3. jul. 2025

Dear Mr. Philipose,

Thank you for taking the time to share your experience. We are truly sorry for the stress and frustration this situation has caused you, and we fully understand how disappointing it must have been — especially when it impacted your travel plans so significantly.

Your feedback is very important to us. We have carefully reviewed your case and taken into account the inconvenience and financial losses you incurred. We deeply regret that you did not receive the level of service and support that you rightfully expected.

After internal review and in recognition of the difficulties you faced, we have decided to issue new tickets for your travel. The departure date and time have been coordinated and agreed with you over the phone, and we would like to highlight that the new tickets have been upgraded to Business Class as a gesture of goodwill.

We sincerely hope that this offer helps compensate for the trouble and distress you experienced.

Should you require anything further, we remain fully at your disposal. Also, we would greatly appreciate it if you could let us know whether the resolution has met your expectations — and, if you feel comfortable doing so, we kindly ask you to consider updating your review and sharing whether your concerns were fully addressed.

Thank you again for your patience and understanding.

Besvarelse fra Alrehlat

Opdateret den 2. jul. 2025

Dear Nereen,

Thank you for sharing your feedback. We are truly sorry that your experience with us was disappointing and understand how frustrating the situation must have been, especially given the circumstances.

We would like to clarify that your flight TK-813 was cancelled by the airline, and on June 19 — one day before departure — we informed you of the airline’s forced changes and offered the closest possible alternative.

According to Turkish Airlines’ rules, refunds requested after the scheduled departure are processed based on the fare conditions of the ticket. We checked directly with the airline, and they confirmed that a full refund in your case is unfortunately not possible under the applicable tariff rules. Therefore, your refund request had to be closed.

Please understand that we strictly follow airline policies and do not have the authority to override them. We regret that we were unable to meet your expectations in this instance and sincerely hope for safer and calmer times ahead.

If you have any further questions, we remain at your disposal.

UPD 02/07
We would like to assure you that we have responded to all your emails and inquiries. Our team has reviewed your case thoroughly and replied accordingly, including information about the modification and your available options.

We understand how frustrating unexpected changes can be and regret any confusion caused. If you believe any of your messages were missed, please feel free to resend the relevant screenshots or documents, and we will re-check them immediately.

We remain at your disposal and are committed to assisting you until the matter is fully resolved.

UPD 02/07
Please note that, as a travel agency, we are obligated to act strictly in accordance with the rules and regulations set by the airlines. This applies to both schedule changes and refund procedures. We provided you with information regarding the refund only after receiving clarification from the airline, as we cannot proceed without their authorization.

We understand your disappointment and assure you that our goal is never to complicate the process, but to follow the correct procedures to ensure compliance with airline policies.

If you need any further assistance or clarification, we remain at your disposal.

Besvarelse fra Alrehlat

2. jul. 2025

Thank you very much for your kind words, Razan!
We're truly glad to hear that you’re satisfied with the quick support you received. Your appreciation means a lot to us — we’re always here to help whenever you need us!

Besvarelse fra Alrehlat

30. jun. 2025

Dear Mr. Anouar,

Thank you for your feedback. We deeply regret the inconvenience and stress caused, especially given the urgency of the situation you described.

Please know that your opinion is very important to us, and we are truly concerned that such a situation occurred. At the time of issuing the tickets, we unfortunately did not receive confirmation from the airline regarding the availability of seats at the fare you selected. For this reason, we were forced to cancel the reservation and refund the full amount paid.

We understand how frustrating it is to be kept waiting, especially in urgent cases. Please rest assured that we are constantly working to improve the speed and transparency of our processes to prevent such situations in the future.

If there is anything else we can do to assist you, we remain at your disposal.

Besvarelse fra Alrehlat

30. jun. 2025

Dear Marwan Zakaria,

Thank you very much for your kind words and positive feedback!

We're delighted to hear that you had an excellent experience with us and that the booking process, pricing, and live support met your expectations. A special thanks for recognizing Anhelina’s support — we’ll make sure your appreciation reaches her.

We look forward to assisting you again in the future!

Besvarelse fra Alrehlat

26. jun. 2025

Dear Mohamed Anouar Mallat,

Thank you for your feedback — we appreciate you bringing this to our attention. We’re very sorry to hear about your experience and completely understand your frustration, especially given the urgency of your trip.

In order to look into this issue and help resolve it as quickly as possible, could you please provide your booking number or the buyer’s email address? This will allow us to identify the booking in our system and review the details.

Your case is important to us, and as soon as we have this information, we’ll do our best to help. Thank you for your patience — we look forward to hearing from you.

Besvarelse fra Alrehlat

Opdateret den 27. jun. 2025

Dear Mohammad Al-Faqeeh,

Thank you for sharing your feedback — we completely understand your frustration and we’re truly sorry to hear about your experience.

Please note that changes to the flight schedule are made directly by the airline, and unfortunately, we don’t have the technical ability to make or prevent such changes. We appreciate that this has caused you a lot of inconvenience, and we understand how stressful the situation is.

Your request for the forced changes due to the airline's rescheduling is already being reviewed by the airline. We have sent your consent to the new dates, and we’re now waiting for their authorization. As soon as we receive a final confirmation, we’ll immediately inform you by email.

We appreciate your patience and understanding while we wait for the airline’s response. Thank you again for reaching out — your feedback is very important to us.

UPD 27/06
We would like to inform you that yesterday, June 26, we received the airline's authorization confirming your consent to the involuntary changes. The updated e-ticket has already been sent to your email address.

We kindly ask you to check your inbox (and spam folder, if needed), and if there is anything further we can assist you with, please do not hesitate to let us know. Your satisfaction is important to us, and we remain at your disposal for any support.

If your issue has now been resolved, we would be very grateful if you could update your review to reflect the current status.

Besvarelse fra Alrehlat

19. jun. 2025

Dear Ben Younes Akram,

Thank you so much for your 5-star review!

We're delighted to hear that Iryna Ray was able to support you and provide the assistance you needed. Your kind words mean a lot, and we’ll be sure to share your appreciation with her.

If there’s anything else we can do for you, don’t hesitate to reach out. We’re always here to help!