AlRayan Bank UK Anmeldelser 

I had the need to raise an issue with Customer Services. The lady who took my call could not be more helpful. The day after the Bank Holiday, I received a call from Mr M Faisal in the Customer Care Team as promised. He was exceptionally helpful and professional and explained the process leading to the issue I had experienced. Even though it transpired that Al Rayan were not at fault (it was down to the clearing system that caused the transfer delay due to additional security checks etc), Al Rayan apologised and compensated me for my inconvenience as a gesture of goodwill. I am very happy with the resolution to my issue on this occasion and I very much doubt other banks would have done the same.

I have still not received any correspondence regarding my complaint which it has been over a year now. From reading the reviews it seems this bank is heading downhill. CLOSE your account as soon as possible as once they start messing you about it will really upset you.

Started dealing with them in 2019 and finally severed ties a few weeks ago. Appalling customer service, messed up basic stuff, could not even do basic calculation, kept getting postal address wrong, correspondence was poor. Thankfully havent dealt with them in detail lately but had to use them back in the day because of their shariah-compliant mortgage that I did not have many other options for. Started regretting from Day One!

I spoke to Fauzia/Fawzia today
Customer advisor on the telephone for al Rayan bank

She was super professional, helpful and efficient. Helped me solve my problem quickly and removed my anxieties. She is very experienced- need more like her working at our banks!

The process with this bank is: Happy to except your hard earned money. When you need your money back, you have to jump through hoops. Spend more money to try and get your money back. Customer Service is absolutely rubbish. That includes from senior to agents. Worst mistake I made, is when I invested my money with these clowns.

I have just tried to access my account to get my tax statement. I could not find anything on the web site, so try to use their chat bot, which is UTTERLY USELESS!!! You cannot get to talk to a person, just this stupid machine which does not understand anything and there is no way to get past this to a person. Really awful, useless service from this bank

Really I have to be honest, all staff are very respectful and they help the customers well from the Manager to all staff, specially Mr. Awad always when I meet him in the bank always smiley face and so helpful even on the phone , also Ms. Dana.

The Manger Mr. Ahmed so gentle.

Help with re-investment
Nabeel gave me a very clear understanding of our options and quickly arranged a telephone session for us to complete the formalities.

I engaged with the acquisitions team and Sana Naveed was extremely helpful.

Thank you

I spoke to lady about adding my wife name and she explained everything what I need to do. She was very polite and very helpful. Then I was having some problem with the banking app so I called again and spoke to Gentleman and he explained to me what I need to do. Overall very good experience.

I spoke to Salina today regarding a savings account and she was so helpful and patient. She explained all I needed to do and talked me through steps I needed to take online. I was extremely grateful for her friendly and very professional manner and that nothing was too much trouble. She really is a credit to Al Rayan bank.

I needed to re-invest existing funds and extend an existing ISA. The agent was extremely patient and went through the application form, question by question. I was very impressed.

I have visited the bank today.Mr Awad Alshamariy has helped me immensely with the issues I faced and helped me upgrade my account, he was very patient, helpful and provided great support. I recommend dealing with him at Alrayan Bank.

I called customers services today in reguards to closing my account and gentleman called Abu Alam answered. He helped me through for what I needed to do. He was patient with me when I wasn't understanding through out the call.

I’ve had great experiences with Al Rayan bank especially with their communication. I have one of their Savings accounts and I am very satisfied. The only negative I have is the app. It will randomly log me out at times and is very slow / laggy.

I opened a new ISA 3 weeks ago but did not appear on my digital app and the money also been taken out. I called few time and spoke with different representatives and no one gave me the satisfactory answer. Finally, I spoke with Fozeea and she took my complained seriously and sort the matter out within an hour. Well Done! Fozeea Jabeen.

Al Rayan Bank has the worst digital banking system I've ever come across - it never works! Trying to close my account is also proving a nightmare.

We had mortgaged our house back in 2021 but our name wasn't there in the land registry. I escalated this Al Rayan senior management and our request was forwarded to customer service department who finally managed to close the case. Although we were very frustrated with the delays initially, but upon identification of the issue, Al rayan's customer service closed my complain amicably. Here i d like to call for Muhammad Faisal who had been promptly updating me from time to time till the job was done.

I had a great call with Fauzeea who really helped me sort out my internet banking issue. She was very patient and very professional.
I highly recommend her.

No problems.
Have been with Al Rayan Bank for a while and have had no issues, great service, recommended.