Best value I could find anywhere for absolutely pristine pre-owned Samsung Galaxy S7. Ordering couldn't have been easier and delivery was exactly as stated. Have used subsequently for Samsung fast cha... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Looking to lower costs and replace an ageing iPhone we decided to look at a secondhand handset. We checked a few places out online and found that Alpha Smartphones were very competitively priced, offe... Se mere
Virksomheden har svaret
Not an easy to find website on a google search, but the price was fabulous, the delivery was quick. I picked a “good condition” option which said it may have some scratches to the exterior but not eff... Se mere
Virksomheden har svaret
Description very accurate, the phone arrived very quickly and I was very surprised by the exact quality as new, looked as though it hadn’t even been used/touched! I will keep this company in mind for... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Based in Singapore, our freight company specializes in efficient logistics solutions for domestic and international cargo transport. With a strategic location in one of Asia's key trade hubs, we offer comprehensive services tailored to meet diverse shipping needs. Our expertise spans air, sea, and land freight, ensuring timely deliveries, streamlined operations, and reliable supply chain management. We prioritize customer satisfaction by providing cost-effective, secure, and innovative freight solutions, making us a trusted partner for businesses seeking seamless transportation services in Singapore and beyond.
Kontaktoplysninger
3020 UBI AVENUE 2 02-119, 408896, Singapore, Singapore
- +6568421977
- sales@atlanticsingaporefreight.co.uk
- alphasmartphones.co.uk
4,8
Fremragende
490 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very good very pleased with the service
5. marts 2020
Uopfordret anmeldelse
Besvarelse fra Atlantic Singapore Freight.
Hello Mervyn Vanstone,
Thank you for the kind words. We strive to provide the best of services to our clients. We are delighted to know that you like the phone and are happy with our service.
We look forward to seeing you again.
Best Wishes,
Team Alpha SmartPhones
Phone
You are very good and very honest the phone is what you said like new there’s not a make on it and works good
5. marts 2020
Uopfordret anmeldelse
Besvarelse fra Atlantic Singapore Freight.
Hello Kevin,
Thank you so much for leaving such a positive feedback, we really appreciate it. We try our best to provide high-quality, competitively priced phones while staying as transparent about the condition as possible. We are absolutely thrilled to know that you like the phone and are happy with our service, and would be more than happy to assist you with your future phone/accessory purchase. 😊
We look forward to seeing you again.
Best Wishes,
Team Alpha SmartPhones
Another quality phone👍
5. marts 2020
Uopfordret anmeldelse
Besvarelse fra Atlantic Singapore Freight.
Hello Paul,
Thank you for the kind words. We strive to provide the best of services to our clients. We are delighted to know that you like the phone and are happy with our service.
We look forward to seeing you again.
Best Wishes,
Team Alpha SmartPhones
Phone arrived on time and was as…
Phone arrived on time and was as advertised. Pleased with the purchase so far
2. marts 2020
Uopfordret anmeldelse
Besvarelse fra Atlantic Singapore Freight.
Hello Customer,
Thank you for the kind words. We strive to provide the best of services to our clients and are glad to know that you like the phone and are happy with our service.
We look forward to seeing you again.
Best Wishes,
Team Alpha SmartPhones
Alighted on Alpha Smartphones after…
Alighted on Alpha Smartphones after checking reviews on many others, (This was after terrible service from Quick Mobile, where they need up to 7 days to deliver a phone and then failed to do so, when I enquired, they cancelled the order and will take 14 days if lucky to get a refund - don't go near them). I had excellent service from Alpha and ordered two iphones 7 on separate days and each arrived the day after ordering, have now activated and loaded each with no issues and the condition of each is very good. It is too early to say about long the term use but I expect no problems and feel relaxed that if I do need help or a repair it will be sorted efficiently and quickly whether still in the guarantee or outside of it. Bob Boulter Northampton 2 March 2020
2. marts 2020
Uopfordret anmeldelse
Besvarelse fra Atlantic Singapore Freight.
Hello Bob,
Thank you so much for taking out time to write such a nice review, we really appreciate it. Our team tries its best to provide best quality phones to all our valued customers as fast as possible, keeping the Royal Mails's cut-off time in consideration. We are thrilled to know that you like the phone and are happy with our service.
Thanks once again and we look forward to seeing you again. 😊
Best Wishes,
Team Alpha SmartPhones
Phone was delivered promptly
Phone was delivered promptly, was exactly as described. Very happy with the service.
2. marts 2020
Uopfordret anmeldelse
Besvarelse fra Atlantic Singapore Freight.
Hello Derek,
Thank you so much for the review. We always try to provide above par services and even better condition refurbished phones to all our valued customers. We are thrilled to know that you like the phone and are happy with our service.
We look forward to seeing you again.
Best Wishes,
Team Alpha SmartPhones
After searching online for a second…Apple secondhand phone purchase
After searching online for a second hand iPhone I eventually ordered from Alpha Smartphones.The reason I liked this company is for the guarantee and that they use all genuine Apple replacement parts and products. The prices are competitive with secure payments methods and the service was prompt delivery free and within a few days. I would certainly use this company again without hesitation.
2. marts 2020
Uopfordret anmeldelse
Besvarelse fra Atlantic Singapore Freight.
Hello Christine,
Thank you for sharing your experience with us and leaving such a nice feedback, we really appreciate it. Our dedicated team tries its best to provide a hassle-free purchase experience to all our valued customers and your review reaffirms our belief that we are going in the right direction. We are thrilled to know that you like the phone and are happy with our service.
We look forward to seeing you again. 😊
Best Wishes,
Team Alpha SmartPhones
Very happy
This is the second reconditioned phone I've purchased. Both have been in mint condition. I'll definitely be a return customer.
2. marts 2020
Uopfordret anmeldelse
Besvarelse fra Atlantic Singapore Freight.
Hello Customer,
Thank you for appreciating our services. We strive to provide the best of services to our clients and are glad to know that you like the phone and are happy with our service.
We look forward to seeing you again for your third smartphone purchase. 😊
Best Wishes,
Team Alpha SmartPhones
easy to use
easy to use, easy to choose, easy to pay, and really quick delivery. couldn't ask for anymore
28. februar 2020
Uopfordret anmeldelse
Besvarelse fra Atlantic Singapore Freight.
Hello Mr P Boorman,
Thank you for the kind words. We strive to provide a seamless purchase experience to our clients. We are thrilled to know that you like the phone and are happy with our service.
We look forward to seeing you again.
Best Wishes,
Team Alpha SmartPhones
Excellent and friendly service with…
Excellent and friendly service with super quick delivery! Very pleased with iphone it looks and works as new. After much research online looking for a used phone I’m glad I chose this company, highly recommended💫
27. februar 2020
Uopfordret anmeldelse
Besvarelse fra Atlantic Singapore Freight.
Hello JR,
Thank you for taking out time to leave such a positive feedback, we really appreciate it! Our dedicated team tries its best to provide above par phones and even better services to all our valued customers. We are glad to know that you like the phone and are happy with our service. 😊
We look forward to seeing you again.
Best Wishes,
Team Alpha SmartPhones
excellent
Very pleased with the service and delivery of the phone. Although reconditioned it is a reliable phone.
26. februar 2020
Uopfordret anmeldelse
Besvarelse fra Atlantic Singapore Freight.
Hello S B,
Thank you for the kind words. We strive to provide the best of services to our clients. We are thrilled to know that you like the phone and are happy with our service.
We look forward to seeing you again.
Best Wishes,
Team Alpha SmartPhones
Great service
Speedy, reliable and with excellent products. My phones were exactly as described and arrived promptly.
Thanks.
20. februar 2020
Uopfordret anmeldelse
Besvarelse fra Atlantic Singapore Freight.
Hello Mrs Luckman,
Thank you for the kind words. We strive to provide a swift and seamless purchasing experience to all our valued customers while being honest about the condition of the phone. We are delighted to know that you like the phone and are happy with our services. We would be glad to assist you with your next phone purchase. 😊
Thank you once again and we hope to see you again soon.
Best Wishes,
Team Alpha SmartPhones
Continues to work no issues
19. februar 2020
Uopfordret anmeldelse
Besvarelse fra Atlantic Singapore Freight.
Hello Vanessa,
Thank you so much for the review. We always try to provide above par services and even better condition refurbished phones to all our valued customers. We are thrilled to know that you like the phone and are happy with our service.
We look forward to seeing you again.
Best Wishes,
Team Alpha SmartPhones
Great value product and excellent service.
Best value I could find anywhere for absolutely pristine pre-owned Samsung Galaxy S7. Ordering couldn't have been easier and delivery was exactly as stated. Have used subsequently for Samsung fast chargers and leads. Again, best value that could be found. Thoroughly recommended.
13. februar 2020
Uopfordret anmeldelse
Besvarelse fra Atlantic Singapore Freight.
Hello Chris,
Thank you so much for leaving such a positive feedback, we really appreciate it. We try our best to provide high-quality, competitively priced phones while staying as transparent about the condition as possible. We are absolutely thrilled to know that you like the phone and are happy with our service, and would be more than happy to assist you with your future phone/accessory purchase. 😊
We look forward to seeing you again.
Best Wishes,
Team Alpha SmartPhones
Value for money
13. februar 2020
Uopfordret anmeldelse
Besvarelse fra Atlantic Singapore Freight.
Hello my nmae,
Thank you for the kind words. We strive to provide the best of services to our clients. We are delighted to know that you like the phone and are happy with our service.
We look forward to seeing you again.
Best Wishes,
Team Alpha SmartPhones
Excellent service and products
12. februar 2020
Uopfordret anmeldelse
Besvarelse fra Atlantic Singapore Freight.
Hello A J,
Thank you for appreciating. Our utmost priority is to provide the best of services to our clients. We are delighted to know that you like the phone and are happy with our service.
We look forward to seeing you again.
Best Wishes,
Team Alpha SmartPhones
RIP OFF, STEER WELL CLEAR!
I purchased a Grade A phone which is described as "no signs of use, scuffs or marks" on their own website. The phone I received was more like a Grade C. I contacted the company who wanted to resolve the matter by refunding me £10! I declined and asked for a complete refund as I now had no confidence in Alphasmartphones and did not want such a poor condition phone.
The company refused to reimburse me the cost of posting the phone back to them quoting their T&C make it quite clear the buyer has to bear the cost. I was unable to find this condition in their T&C, which Alphasmartphones then informed me was in the "warranty" section???? The warranty section says the phones are covered for "manufacturing flaws or problems with workmanship" and the buyer pays the postage. However, I was not returning the phone under warranty due to "manufacturing flaws or problems with workmanship", I was returning the phone due to Alphasmartphones not providing me with the phone I had ordered amd paid for, but sending a completely scratched phone, which was advertised as Grade A and clearly not "as described" (Breach of contract under Consumer Rights Act 2015).
So be warned, if you order a specific phone but Alphasmartphones decide to send you a completely different one, you will be have to pay the cost to return it to them and be out of pocket.
According to Alphasmart, this situation still comes under the "warranty" section of their T&C, Really???? Rather than the "we cocked up and sent the customer the wrong phone" or "we tried to pull a fast one but the customer wasn't happy" section of their T&C!
The phone appeared to be from France and had previously been on the Orange network. Upon starting the phone the Orange logo appeared and it started in French so I had to change the language. It also wanted to reinstall some games that I assume the previous owner had downloaded!
Also beware
When viewing individual phones on their website, refurbished phones are advertised with a 12 month warranty, however from having to read heir terms and conditions numerous times, i noticed it is only a 90 day warranty for refurbished phones!
In a nutshell, DO NOT trust them, steer well clear!!
In response to Alpha Smartphones reply:
They clearly do not know the content of their own website!!
They are fortunate I cannot attach screen shots to these posts otherwise I would attach the screen shot the video clip description from THEIR OWN website which states Grade A has "No signs of use, scuffs or marks"!!!
I could also post screen shots of refurbished phones described as having a 12 month warranty which conflicts with the T&C which states 90 days!!
I could also attach some photographs of what Alpha Smartphones interpret as Grade A 🤣🤣🤣
As an example: If you order a black phone, and Alpha Smartphones send you a pink phone, you will have to bear the cost of returning it to them as this would come under their warranty section!!! Because obviously you are returning it due to "manufacturing flaws or problems with workmanship". Not because they screwed up????
Its Comical!!!!!
7. februar 2020
Besvarelse fra Atlantic Singapore Freight.
Hello Redvtech,
Thank you for your feedback. We try our best to provide a seamless purchasing experience to all our valued customers while being honest about the condition of the phone.
Regarding your order, we can see that you ordered a Refurbished Samsung Galaxy S7. It was mentioned in the product description that the phone had minor signs of usage/scuff marks. Since you contacted us citing the presence of some scuff marks, we offered you a 10.00 pounds partial refund to resolve this issue and satisfy you. Unfortunately, you were not happy with the proposed solution, to which we asked you to send the phone back to us and we shall send you a replacement which you would be hopefully happy with. As you mentioned, the buyer indeed has to pay for the return charges and this is clearly mentioned in our terms and conditions which you accepted before placing the order.
As far as the phone being on some network before coming to you, this should not be a problem as you had ordered an unlocked phone and that’s what you got it as. We would have been more than happy to assist you with clearing the phone had you decided to keep the phone, but since you were already sending it back, we would have done that once it was received back.
Regarding the warranty, please be informed that we provide a 90-days seller warranty on all our Refurbished/Pre-owned phones. As part of our warranty, we offer full refund within the first 30 days followed by 60-days of free repair/replacement provided the phone is received back in the same condition it was dispatched. As per your request, your refund was processed and we're sure it has appeared in your account by now.
We always advise our valued customers to go through the full product description and our terms and conditions before placing any order so as to avoid any future disappointments.
We hope this clears all your concerns.
Best Wishes,
Team Alpha SmartPhones
Besvarelse fra Atlantic Singapore Freight.
Hello Sm,
Thank you for the kind words. We strive to provide the best of services to our clients. We are delighted to know that you like the phone and are happy with our service.
We look forward to seeing you again.
Best Wishes,
Team Alpha SmartPhones
Fast service and excellent product.
5. februar 2020
Uopfordret anmeldelse
Besvarelse fra Atlantic Singapore Freight.
Hello Clare,
Thank you for the kind words. We strive to provide the best of services to our clients. We are delighted to know that you like the phone and are happy with our service.
We look forward to seeing you again.
Best Wishes,
Team Alpha SmartPhones
Excellent quality service and product
Description very accurate, the phone arrived very quickly and I was very surprised by the exact quality as new, looked as though it hadn’t even been used/touched! I will keep this company in mind for future purchases. Very quick on email communication and the price was very affordable.
1. februar 2020
Uopfordret anmeldelse
Besvarelse fra Atlantic Singapore Freight.
Hello Lacy,
Thank you for the kind words. We strive to provide a seamless purchasing experience to all our valued customers while being honest about the condition of the phone. We are delighted to know that you like the phone and are happy with our services. We would be glad to assist you with your next phone purchase. 😊
Thank you once again and we hope to see you again soon.
Best Wishes,
Team Alpha SmartPhones
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