almuslimtravel.co.uk Anmeldelser 

Subhanallah I am absolutely amazed at your response and your clarification, to start with you have offered me Zower hotel at Makkah and mathaar at madinah. Then once I paid you have send me the confirmation with a complete different package to what I have been promised. I then had expressed my concerns before I left regarding the hotel in medina and Makkah and then been told it’s been paid and confirmed and there is nothing can be done, I had asked if the hotel in madinah can be changed due to an important meeting and need a good WiFi I had asked for this to be changed to Saja al Madinah I suggested this hotel as I stayed in previously as the one you gave me had 1 star rating on trip advisor and poor service, not 3 stars as been promised, I was told that this was not possible and I was unable to be refunded for the original hotel and would have to book saja al madinah I asked you guys to book and you said it was £285 I advised you it was £200 on booking.com and I was advised that the difference was because of assurance if anything went wrong with the hotel you had a relationship with the hotel and could sort it out so however when I raised I couldn’t check in at the Makkah hotel and contacted you nothing was done at all I fully know why you was charging the £285 as this was the room price with a refund so you could cover your own back. So I decided to book with booking.com for £85 less at no point did sania or murtaza say I would just need to pay the difference another lie on your part as when I asked what the hotel cost was in madinah they advised they don’t have the breakdown as it’s a package deal so how can you say you asked me to pay the difference when you couldn’t even tell me the madinah hotel cost, if this was the case I would have done it. Furthermore they have asked me to pay for cancellation fees as well and pay for a different hotel. You have said to leave it to your potential customers to make the decision, had you felt my original review was unfair please explain the content WhatsApp calls and messages to both me and my husband even though I had expressed my husband would deal with this I got 7 WhatsApp messages and calls after I said this, had you felt your service was fair, please explain the reason for the constant contact, and telling me a persons job is on the line trying to make me feel bad, offering me £50 In compensation it’s unfortunate that Trustpilot does not allow attachments as I have all the WhatsApp messages supporting that which you did not provide as well as I have taken images to the hotel you have provided me with with was 5 beds and my voucher it state double bed and I questioned this I have been told by the receptionist this tower is minim 3 beds there is no double or even twin beds and if I want to change my room I would need to contact my agent and on many occasions when I have contacted Sania the response I had from her was Sister, your hotel has already been confirmed, and changes are no longer possible at this stage. At no point I got any help from them. I also had to chase them for the vouchers and they would not send them to me until a few days and madinah voucher it says on it mathaar or similar . I wish if I was able to show you the vouchers , the messages to proof this. I stand by what I have said to Sania i will not forgive you and may Allah swt deal with you accordingly for what you’ve made me experience. With regards the hotel and the distance if you’ve been recently there are so many road works and diversions so please do not go by google maps and reality is so much different its a 20 minute distance and Allah is my witness the shuttle bus took a very short distance and then I had to walk to get to the haram. The fact that you have made it out like I have lied about my experience with your company shows more about your character than mine, charging someone nearly £1000 for a trip and then putting them in cheap below standard hotels is totally unacceptable, unfortunately for you your Makkah hotel is available on booking.com and the Price per night is clearly shown, you obviously do this to maximise your own profit and I fully understand all businesses need to make money but doing this at the expense of others going on umrah is not acceptable, you ruined my whole trip with lies about the hotel and when I did raise concerns all of which I have proof of the only response was sorry sister changes cannot be made and furthermore upon my original review you have harassed me and caused me even more stress when I asked not to be contacted by you. You have zero morals all I will say wether people
Believe this or not I know what you put me through and so does Allah swt and I leave it with Allah swt to deal with you.

Very good service in affordable price specially sania which help me top to bottom

Qasim Shabaz was very informative and always hands on to provide updates and respond to queries. Exceptional service, would definitely recommend. Definitely a stress free process.

Brother Qasim Shahbaz has organised our trip. He has been very friendly and helpful. He is readily available and answer all the queries with details. Execellent customer services, we are very much looking forward to our Umrah trip. Much appreciated and many thanks for everything so far. Jazak Allah

Qasim Shahbaz has been very helpful throughout our whole journey offering best options, prices and installments, I would recommend Qasim to any friends or family as he is amazing

We had an excellent experience. I

We would definitely recommend.

Our umrah went smoothly and we had no issues . Package was booked by Qasim Shabaz

Great service, very helpful and good travel agent by (Qasim Shahbaz)

Almuslim travel is very good platform for muslim family who want perform umra and hajj .Honestly saying that am very happy to apply my umraa visa with Almuslim travel i get my visa with in 2dayd

very good service, daniyal was very kind and helpful , he helped us a lot before and during the travel.

Best consultant specially miss Sania best customer service

Don't waste your money here. Terrible Umrah experience. Saja Al Madinah hotel which they offer has smelly rooms, just about luke warm water and no wifi. This hotel business is clearly haram when they fail to deliver what they advertise. When you pay for breakfast, the hotel says not included please contact your agent. Imagine having to contact your agent in the UK from Madinah, why my hotel is saying breakfast not included. When you do contact them, no response. Why would they, they've taken your money already. Have been to Hajj/Umrah three times and this is one of those nightmare experiences. Even when you ask the agent to give you hotel reference confirmations they will wait until the very last day or even on the day of your travel to give it to you. They should fear Allaah for the crappy service they run. Its simply robbing people of ones money while providing next to nothing of a service and most certainly not a pleasant one. The agent almuslim travel and this Saja Al Madinah hotel should be avoided. Many lies and too much nonsense. They are the kind who give Muslims a bad name.

I was happy with the way Al Muslim travel organises our group Umroh trip from Aberdeen to Makkah, Medina and back to Aberdeen. I was guided from the day we paid the deposit until the day we left for Makkah. Qasim Shahbaz did a good job with our booking

Sabeen guide well about the umrah package

Our recent umrah arranged by Brother Qasim Shahbaz from Almuslim travel. It was really good experience and really smooth religious experiences. He was helping us selecting best accommodations for our need, assessing different options between Makkah and Madinah durations and maintaining open communications during umrah time.

Our umrah was arranged by brother Qasim Shahbaz from Almuslim travel. From the beginning of the process, stages of payments, keeping communications channel open, answering all our questions, until the executions of Umroh all went smoothly. Very good agent to have so that we can focus on the umroh as everything else has been sorted by almuslim.

Very good experience

Excellent service . Everything that was organised professionally. I was dealt with by Mr Qasin Shahbaz and Miss Shaffaq. Both were very helpful and curtious and also contacted me while I was away to see If everything was okay. Highly recommend.

Sania was professional and helpful in assisting my family in finding the right umrah package at an affordable price

Miss sabeen is very good guider

Great customer service really helpful easy to book and very knowledgeable. Thankyou sania great advisor