Allcamps Anmeldelser 

Way easy to book holiday and everything explained clearly so was able to book with ease and quick confirmation.

Straight forward booking process however when the campsite and facilities are not what you have been sold there was little support too late
We had booked electricity with our pitch but none was available. I contacted allcamps to try and support as my son has medication that needed to be kept in the fridge but with no electricity this was not possible. Allcamps did contact back the following day however as we had no electricity I had no way of charging my phone so didn't know they had called or messaged until after it was too late. All I can say is thank goodness for the kindness of fellow campers who offered to plug our fridge in their caravan otherwise we would have been in a bigger mess

Good selection of available properties

We arrived at our camp site and it wasn't the site we booked! We wrote in a complaint that evening as the phone lines and reception had closed. The next morning we went to reception and they said this happens all the time as the site has 2 sites with the same names and All Camp change people around. We were not happy with this site for a few reasons, the caravan we extremely dirty, it was small with no slides in the pool area, you couldn't walk to the beach and the entertainment was appalling/nothing! The reception said we had to complain through all camps. They called us that morning (25th July), to say there was no room at our site but they would email us other options. They emailed 3 options.... 2 of them were not dog friendly, so not possible. The 3rd option was for change of site in 2 days, to a completely different site. We chose to change and replied back to the email immediately. There after we heard nothing from all camps, all day we tried calling and emailing, finally at 17:37 (6 hours after we requested confirmation) we were told the site would be booked for us and a new voucher would come through. The next day no voucher was emailed, so again we spent the day emailing and chasing and heard nothing. The following day and day of the move we still didn't have confirmation, so we called the new site, they confirmed they only got the booking late the night before. The whole time we kept asking for a complaint form and for our holiday to be extended due to missing out on 2 days (1 day chasing and complaining, and 1 moving locations). Both these requests were ignored every time! Once arriving to the new site the entertainment was appalling for young kids, actually non existence! My 10 year old waited days to play in a football tournament at 3pm. Once he arrived it was for only over 16 year olds! Him and a lot of other children were extremely disappointment, there was no age limit on the entertainment board. The caravan was far from the pool and far from the beach. A site I wouldn't have booked for a reason from the start.

In reply to your reply: I NEVER booked the wrong website. I booked to correct website. It was even confirmed on our arrival that this happens often, you change people. Plus your colleague also confirmed this on the phone, you changed us! We booked the correct campsite. You changed us!

Very easy to book on the website

Easy to book and good price, only issue was booking bedding for the park home, it said single or double per unit, but actually should say single per bed or double per bed,so when we arrived we were 3 sets of sheets short.

We have used Allcamps for a few years now and find them good value for money and the reps on site are friendly and helpful.

So far so good, haven’t had the trip yet but wanted to make an amendment to booking and customer services were very helpful.

Easy to follow on the website and everything was clear .

Easy to book with lots of info

I was using a voucher issued due to Covid. I worried that the process might be difficult but your site was really easy to use, and the assistant I spoke to could not have been more helpful. Thank you.

Lovely atmosphere and helpful staff.

Easy and straightforward booking. Lost a star as no options for monthly payments, or online payments other than their suggested amounts. There are bank details given but I'd rather use the website forms to ensure going to the right place

Easy booking, fast response for the booking.

Easy site to use.
Quick conformation.
3rd time I have booked through this company.

Easy to navigate and quick response of confirmation email and voucher

Good value but terrible customer service. They've not confirmed our booking. I contacted them a while ago. In the end contacted the site separately and they got back to me to confirm. This could have affected our entire route.