I was in a huge rush trying to get contact lenses ahead of a big trip, I ordered them at 2pm on Wednesday and opted for the express delivery and got them by 2pm Thursday - this was such a huge rel... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
usually great but on this occasion my parcel has never showed up. It has been marked as out for delivery the last 6 days with no sign of it anywhere and cannot be located *edit* After speaking wit... Se mere
Virksomheden har svaret
First started ordering contacts and they’ve always delivered on time and never had issues with the quality of care, the product it self etc. I have also purchased prescription glasses as I needed an e... Se mere
Virksomheden har svaret
The order arrived exactly in the following day. Everything perfect. I have bought many times lenses from competitors , none of them delivered the order in one day. I find this very important becaus... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Alensa.ie
Skrevet af virksomheden
Free Delivery over 59€
Delivery is free for all orders over 59€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ie
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Delivery is free for all orders over 59€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ie
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Kontaktoplysninger
Dublin, Irland
- +353818665717
- info@alensa.ie
- alensa.ie
4,6
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Moved to Alensa after being let down by…
Moved to Alensa after being let down by another company regarding deliveries and glad I did. Prices in line with some others but delivery is consistent and good range of products.
8. maj 2025
Besvarelse fra Alensa.ie
Hello Deirdre, thank you so much for your positive review and for choosing Alensa! We are really pleased to hear that our delivery service and product range have met your expectations. If there's ever anything more we can do for you, don't hesitate to reach out. We look forward to serving you again!
Prompt service
17. april 2025
Besvarelse fra Alensa.ie
Hello Roy, thank you for the positive review. It is very appreciated! We are happy to hear that you are satisfied with our prompt service.
Prompt delivery which is important when…
Prompt delivery which is important when you need them to see!
23. april 2025
Besvarelse fra Alensa.ie
Hello Johann,
Thank you for your positive review. It is very appreciated.
We are happy to hear that you are satisfied with the delivery speed.
Kind regards,
Alensa Customer Service Team
Besvarelse fra Alensa.ie
Hello Frau,
Thank you for your positive review. It is very appreciated.
We are glad to hear you are happy with the eye cream and that the fast delivery met your expectations. Thank you for choosing us, and we look forward to serving you again soon!
Kind regards,
Alensa Customer Service Team
Besvarelse fra Alensa.ie
Hello Kristen,
Thank you for your positive review. It is very appreciated.
We are happy to hear that you had an excellent experience with our customer service. Your kind words truly matter to us a lot and we look forward to helping you again in the future!
Kind regards,
Alensa Customer Service Team
Excellent service with quick delivery
17. april 2025
Besvarelse fra Alensa.ie
Hello Maureen,
Thank you for your positive review. It is very appreciated.
We are glad to hear that you found Alensa's service to be excellent and that you are happy with the delivery time.
Kind regards,
Alensa Customer Service Team
Besvarelse fra Alensa.ie
Hello,
We are really sorry to hear that your delivery experience didn’t meet expectations. We understand how frustrating delays can be, and we’d like to investigate what happened to make it right.
Please reach out to us at info@alensa.ie with your order details so we can look into this for you directly. Your satisfaction is important to us, and we’d love the opportunity to resolve this.
Thank you for your feedback - it helps us improve.
Kind regards,
Alensa Customer Support Team
Not recommended for prescription glasses
I purchased glasses from here about a month ago.
On the product page for the glasses, the nose bridge measurement given was inaccurate. The prescription etc was fine, but because of this wrong measurement, the glasses didn't fit me at all, so I had to return them.
When I returned them I expected a full refund because the fault was with them for providing the wrong measurement.
There were several emails back and forth. The customer service agent asked me to take a photo of a pair of glasses I had already, with a measuring tape beside them, because it seemed they wouldn't take my word for it that the measurement of the glasses I ordered was off.
As if someone would be returning glasses just for the sake of it, having spent time carefully picking out the glasses in the first place, reading the measurements, assuming them to be accurate, and placing the order. They seem to assume that the customer must be in the wrong for returning them.
Anyway, after the time-wasting emails, they still said, sorry, we can only refund for the frames.
Another way that this company is dishonest is by using the ".ie" extension for their web address - this was what initially drew me to the site, because I naturally thought it was an Irish company. They are not Irish at all - eastern European.
8. april 2025
Uopfordret anmeldelse
Besvarelse fra Alensa.ie
Good day,
We understand your frustration with the nose bridge measurement and the subsequent return process. We strive to provide accurate product information and a seamless customer experience. The measurements in your case were confirmed by both our opticians ,and the manufacturer , so unfortunately , in this case they were correct even if they didn't seem so from your perspective.
We apologize for the inconvenience caused by the misunderstood measurement and the back-and-forth emails. We value your feedback and will use it to improve our product descriptions and customer service procedures.
We appreciate you bringing the website domain extension to our attention. We understand how this could be misleading thought it is clearly stated on our website where our company is situated. We will look into ways to clarify our website's origin even better.
Kind regards,
Customer Service Team
Besvarelse fra Alensa.ie
Hello Berni,
Thank you for your positive review. It is very appreciated.
We are glad to hear that you found Alensa's service to be great!
Kind regards,
Alensa Customer Service Team
Besvarelse fra Alensa.ie
Hello,
Thank you for the review.
We are happy to hear that you are satisfied with our prices and delivery speed.
Your feedback is very appreciated and if there is anything we can do to improve your experience, please do not hesitate to let us know at info@alensa.ie
Kind regards,
Alensa Customer Support Team
Fast delivery
7. april 2025
Besvarelse fra Alensa.ie
Hello,
Thank you for the positive review. It is very appreciated.
We are happy to hear that you are satisfied and found our delivery to be fast!
Kind regards,
Alensa Customer Support Team
Lenses Bosch and Lomb The item was delivered fast and that is…
The item was delivered fast and that is was what I ordered.Great quality and service
4. april 2025
Besvarelse fra Alensa.ie
Hello Viktoriia,
Thank you for your positive review. We are glad to hear that your lenses have arrived quickly and that everything has gone as expected. Your feedback is valuable and we are happy that you are satisfied with our service!
Kind regards,
Customer Service Team
Besvarelse fra Alensa.ie
Hello, thank you for the review. We are glad to hear your order arrived quickly and that you’re happy with our service. Your feedback is very appreciated!
Fast delivery to Co Kerry
Fast delivery to Co Kerry, great prices, and a free gift! What's not to like.
2. april 2025
Besvarelse fra Alensa.ie
Hello Corinna, thank you for the review! We are glad you enjoyed the fast delivery, the great prices, and the free gift! Your feedback means a lot to us - hope to see you back again soon!
Besvarelse fra Alensa.ie
Hello, thank you for the positive review. We are happy to hear that your experience with Alensa and our products has been a good one. 😊
Great service
Great service. I have used them before and will definitely use them again.
31. marts 2025
Besvarelse fra Alensa.ie
Hello Michael, thank you for your review and your continued support! We are glad to hear you've had a great experience with Alensa and that you'll be coming back. We truly appreciate your loyalty and look forward to serving you again soon!
Besvarelse fra Alensa.ie
Hello, thank you for the positive review. We are happy to hear that you are satisfied with our service and delivery speed!
Alensa has the best prices
Alensa has the best prices. And very fast delivery. Excellent seevice.
25. marts 2025
Besvarelse fra Alensa.ie
Hello Veronika, thank you for the positive review. We appreciate your kind words and are glad to hear about your positive experience with Alensa. We strive to provide our customers with the best possible prices and delivery times and your feedback is very appreciated!
Besvarelse fra Alensa.ie
Hello Nick, thank you for the positive review. We are happy to hear that you had a good experience with Alensa and found our website to be easy to use. We are also glad to hear that you are happy with the recieved product and the delivery speed. Your feedback means a lot to us and we are looking forward to serving you again in the future as well!
Besvarelse fra Alensa.ie
Hello Kristina, thank you for the positive review. We appreciate your kind words and are happy to hear about your positive experience with Alensa. We strive to provide excellent service and value to our customers, and it's rewarding to know we met your expectations.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.