alderrose.co.uk 

I initially worked with another mortgage broker before reaching out to When The Bank Says No. Unfortunately, my previous broker struggled to secure me a mortgage due to my credit rating. I had an outstanding Parking Charge from 2021, which I was unaware of and this had resulted in a CCJ.

After that unsuccessful experience, I decided to search online for a new broker and luckily I found When The Bank Says No. After months of frustration and worry, I truly believed I wasn’t going to get a mortgage. But this team did not disappoint me at all.

One thing I can say with certainty is that they take customer service and communication very seriously. Rachel, Mayank, and Faith supported us throughout the entire journey, keeping us informed at every step. What I appreciated most was their reliability. If I called for an update and they were unavailable, I was promised a call back, and that promise was always kept.

Honestly, I cannot thank Rachel, Mayank, and Faith enough. They have changed our lives by securing us a successful mortgage. I will forever be grateful for the position they have put us in. Without a doubt, When The Bank Says No will never let you down.

From the bottom of my heart, I recommend their services. They will always prioritise you and deliver the best customer experience.

Amazing service, very helpful and easy process. Gus and Naheela were very helpful and made this the easiest application I’ve completed.

Lucy and Rachel and Ashley and all the team were a great help from start to finnish .
Thanks guys

Gus, Naheela and Ashley were all fantastic in getting my remortgage and loan sorted quickly. Even with the disruption of me travelling, they worked around it and made it simple and easy to complete. I would definitely recommend to others.

What a great easy experience naglis started the process, and made it so easy followed by Rachel who finalised my documents, would 100% recommend this company

Really helpful every step of the way . Always there to talk to with any queries. Would most definitely recommend. Best thing I ever did was get on contact with them for help .

Very helpful and friendly and easy to understand

Very helpful and quick as soon as we found a house they found a mortgage straight away.

Billy and Rachel were very helpful knowledgeable and friendly quick to answer and available after work hours

A massive thanks to all the team at wtbsn! From start to finished there professionalism and expertise are second to none, guiding and helping me through this process has been superb.
Thankyou so much Ashley, Bradley and Rachel, it has been a pleasure.

Honest, helpful and constructive people who only wanted to help.

Very thankful for their effort and time.

We had been rejected for a mortgage by so many companies and we had no hope. The Legend that is Mark Brazier put on his cape and went to work and got our mortgage for us.
Very happy with the outcome and Mark is down to earth and tells you how it is i.e. Honest!
Would definitely recommend and had a good laugh with Mark.

The staff were really helpful. Gus was so friendly and patient with me, helping me through every step of the process. He even guided me through the technical elements, he has the patience of a saint. definitely deserves a big thank you.

Everything explained step by step with no stress or hassle. Mark could not be more helpful and Rachel very good with updates on a regular basis.

Currently in rented property as never thought I’d be able to get a mortgage. Ashley and Rachel made this possible they were absolutely amazing from the start.

Trying to get a mortgage can be very stressful, but the whole experience was completely stress free. The online app is great for communicating and keeping us up to date with every process, there for any questions or worries was answered very quickly. Thank you to all the team for your help.

Richard comes up trumps, yet again. His reassuring guidance over difficulties with our transaction, that lesser companies would have sought to profit from, has been a boon. WTBSN are not only knowledgeable and resourceful in what they offer, they are a rare oasis of humanity in an otherwise dog-eat-dog world. If you are reading this when deciding who to approach for your mortgage, then look no further: Richard and the team at WTBSN are the most capable and decent people you will find. I cannot oversell them to you.

We were looking for a secured loan, and came across When the Bank Says No.

The process was smooth from the outset. Everything can be done via the app and we got regular phone calls and messages from both Naheela and Gus who were our caseworker.

We had a few ups and downs with Lenders but they both worked tirelessly to achieve the outcome we needed.

Very happy with the team and the results.

We had an absolutely fantastic experience with When The Bank Says No. From start to finish, the service was exceptional — the team were professional, supportive, and genuinely cared about helping us achieve our goal.

Billy (Bilal Awan) was brilliant throughout the entire process. His communication was always prompt, clear, and consistent, which kept us fully informed every step of the way. Even when things looked difficult with our unique property purchase, Billy went above and beyond to find solutions and guide us through.

It was such a relief knowing we had the option of a bridging loan as a backup, and Billy made sure everything was handled smoothly and efficiently.

We honestly can’t recommend When The Bank Says No and Billy highly enough — their dedication, professionalism, and genuine care made all the difference. Thank you so much for your incredible support!

1: My approval makes my experience great.
2: What the company doing is well is communication.
And a BIG THANK YOU to Mr Steven Thompson.

Great customer service all the way through particularly from Clare, Faith and Brad. No hesitation at all in recommending these guys 🌟🌟🌟🌟🌟