I've never even had a reply from them and ive sent over ten emails to return my trousers. The trousers were way to big and made from cheap terline fabric, these aren't chinos they are the cheapest mos... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
great trousers, I have bought many pairs but impossible to return when they send a wrong size. I have emailed their CS multiple times with no answer. annoying to throw away over £50 when you cant r... Se mere
Shout out to James My 2nd time order was not as smooth as the first time around to say the least. What truly saved it was James exceptional VIP customer service and professionalism. On that... Se mere
Ordered lightweight chinos. The fit is perfect and the elasticity is exactly what I have been looking for. Not giving 5 stars because the material and stitching isn't the best but I would order them a... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Alden & Ash is a leader in premium menswear, combining over 35 years of expertise in craftsmanship and quality. We specialize in creating timeless clothing with a modern edge, designed for men who value style, comfort, and durability. Our collections feature essentials like tailored trousers, chinos, polo shirts, and high-quality knitwear - ideal for both professional and casual occasions. At Alden & Ash, we believe fashion should feel as good as it looks.
Kontaktoplysninger
Amsterdam, Holland
- info@aldenandash.com
- aldenandash.com
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 68 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Took over two weeks to arrive
Took over two weeks to arrive. Was saying shipped the day after I ordered but still took two weeks. It said order the normal size you wear. I ordered two large shirts and they are the size of a small man's shirt. Tried on and almost ripped trying to get off. I gave them to my 11 year old 100lb son and they fit him great. He wears kids shirts and these large men shirts fit him just right. Lol I am a 5'9 195 lb male that always wears a large shirt. Not these shirts. You would have to be a very small man for these to fit. I would need a XXL in these to fit. Definitely not worth 53 bucks for 2 shirts either. Not going to deal with trying to return them and get my money back. I should have read the reviews first.

Besvarelse fra Alden & Ash
Fraudulent Company BEWARE!
Please do read the comments in the 1 star reviews.
The products from this company are very cheap imports from China. They do not look and fit like those seen in the photos. The photos are of other high quality brands that have been sent to copy in cheap warehouses.
The company do not offer refunds, but will offer to send you additional new sizes if you pay an additional €15 shipping fee!! They will claim you cannot return due to their stack and save policy. All items are stack and save so effectively they are refusing to allow returns.
I’m taking measures to get my money back.

Besvarelse fra Alden & Ash
Comfort with reasonable price
These trousers are incredibly comfortable to wear and the price is low compared eith the quality.
Bad luck and again wrong size…
Bad luck and again wrong size delivered.......???????
After receiving the size M, which was too small, I accepted your generous offer and ordered a size L.
The order arrived today and was a huge disappointment. First of all, the size is wrong again – it's another size M.
Secondly, these pants don't look anywhere near as high quality as the first pair I received.
What is going wrong here?
Not even nicely packaged like the first delivery !!
Looks like the pants have been worn before and they where delivered completely crumpled with open buttons.

Besvarelse fra Alden & Ash
I love this brand
I love this brand, fast delivery easy to navigate what you want you want to look for and quality is amazing. My new 1st choice of clothing.
The size that I ordered turned out to…
The size that I ordered turned out to be too small but after getting in touch with Alden & Ash they said they would send me the item out in the correct size without the need to return the wrong sized item. Highly recommended for their customer service alone. Products are great quality!
Great experience
Don’t think twice about trying Alden. Brilliant clothing of the highest quality. Great customer service with personal interaction from the company to thank you for your custom and ask for feedback to help them improve.
Soft but structured
Honestly, the jeans fit like a glove. Not too tight, not too loose, just the right fit. I’ve worn them on nights out and even to work. They hold up great and still look fresh. Alden & Ash really nailed the fit.
Ordered lightweight chinos
Ordered lightweight chinos. The fit is perfect and the elasticity is exactly what I have been looking for. Not giving 5 stars because the material and stitching isn't the best but I would order them again in a different colour
Excellent customer service
Excellent customer service! Great! Well done! :)
Verlässlicher Anbieter ✅✅
Ich hatte bei Online-Bestellungen oft Pech, aber hier lief alles glatt. Vertrauen ist da.
Absolutely love the fit
Absolutely love the items I bought fit perfectly and has already gotten me compliments. Will be buying again.
Speedy and excellent
Speedy and excellent service for me, thanks to james who had been dealing with me on this occasion!
Stilvoll und zurückhaltend
Endlich mal Kleidung ohne große Logos. Einfach schick und unaufdringlich.
Do not buy/ poor quality clothing
Rarely do reviews but had to here. Ordered two pair chinos. Very nice fitting but very cheap material, hanging threads everywhere. After 2-3 wears/washes not fit to be wore again. Shipped from China, took a long time. Lot of comments on Facebook claiming fantastic quality, must be fake
Update 16th June
Contacted customer service showing the chinos poor quality, I was advised that my order has fallen outside of the refunds window so they offered my 15% off my next order. They wanted me to buy more. I have thrown two pair chinos 50 euro each in the bin. Don't waste your time or money.

Besvarelse fra Alden & Ash
Avoid
Avoid - poor quality. No return or refunds. No replied - just spam and auto replies.
Avoid -avoid - avoid!

Besvarelse fra Alden & Ash
SCAM Store
SCAM! Bleib lieber weg. Günstige Ware aus China. Es dauert ewig und kein Rückgabe. Ich habe mich bei Paypal bescwert. Bleib bitte weg!

Besvarelse fra Alden & Ash
Scammers
Claim to be located in Amsterdam! Stuff is super cheap and bad quality. Return is not possible. Stay away.

Besvarelse fra Alden & Ash
Good quality khaki pants for summer
Good quality khaki pants for summer, and the perfect color not too dark not too light. Bought 2 more colors
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







