Like the way it shows the total cost instead of daily rate only and can be confusing when you are in a hurry. Didn’t want the hassle of shuttle out of airport, and could pick up in terminal without... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
So far so good. I’ll reserve judgement until I get car Just tried to cancel as friends are picking me up and discovered that there no cancelation refund. I thought I read that you could cancel b... Se mere
Virksomheden har svaret
Presentation of vehicles was great. Choosing one to suit my needs was made easy by the number of vehicles available. Securing the vehicle was completed very quickly - pads of paperwork no longer the... Se mere
Virksomheden har svaret
I found this site very easy to navigate and inclusions were clearly spelled out - e.g unlimited kms or otherwise, extra named driver, standard insurance plus daily cost for full insurance cover which... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Search & compare all the car rental brands under one roof. Find the vehicle to suit your needs, then place an easy online booking at a great low price!
Skrevet af virksomheden
- Famous Brands & Local Suppliers
- Our website gives you a great range of rental companies who operate from both on-airport and off-airport (usually providing a shuttle service) depots.
- Toll Free 24/7 Customer Service
- Our team of car rental experts are available to take your calls and answer your questions around the clock, 24 hours a day, 7 days a week.
- Helped with over 3 million bookings
- Our business and leisure customers have trusted us with over 3 million rental car bookings. We have systems and proven experience to ensure your car rental goes as smoothly as possible.
Kontaktoplysninger
Auckland, New Zealand
- drive@airportrentals.com
- airportrentals.com.au
4,6
Fremragende
9 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Tried to cancel my booking and the cost…
Tried to cancel my booking and the cost was hirer than the booking with the cancellation fees and non refundable costs.
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra AirportRentals.com.au
Dear Tomas,
Thank you for your feedback.
We would like the opportunity to review this matter further. Cancellation fees and refund eligibility can vary depending on the booking conditions and when the cancellation request was made.
If you could provide your booking reference number (starting with IM), we would be happy to investigate and contact you directly to discuss your concerns.
Kind regards,
Shin
Easy rental process unbeatable prices…
Easy rental process unbeatable prices and good car insurance options for car rentals
5. januar 2026
Besvarelse fra AirportRentals.com.au
Hi Renata, Thank you for your kind words. It's great to hear that you found our process easy to navigate and appreciated our competitive pricing. Providing a smooth and enjoyable rental experience is what we aim for, so we're pleased to know we delivered on that during your trip. Thanks again for sharing your experience with us. ^Rhi
Full refund with $100 Cancellation Fee!!!!!!
They advertise full refund, but then charge $100 cancellation fee - load of nonsense
9. juni 2026
Uopfordret anmeldelse
Besvarelse fra AirportRentals.com.au
Dear Martin,
We're sorry to hear you were disappointed with your experience.
Many of our vehicles offer free cancellation up to 48 hours before pick-up; however, some prepaid rates are subject to different cancellation terms, including cancellation fees, depending on the supplier and the timing of the cancellation request. The applicable terms are displayed during the booking process and included on the confirmation voucher.
If you could provide your booking reference (starting with IM), we'd be happy to review your reservation and contact you directly to clarify the cancellation terms that applied to your booking.
Kind regards,
Shin
Besvarelse fra AirportRentals.com.au
Hi Ravi,
Thank you for your kind words! We're thrilled to hear that our service hit the mark for you. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Kayla
Booked through airport rentals and was…
Booked through airport rentals and was required to pay $79.97. This was noted as deposit however East Coast rentals in Cairns would not honour this and they told me it was a booking fee and does not come off the booking and that it should not be called a deposit but it is a finders fee. Misleading and will never use again .
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra AirportRentals.com.au
Dear Carol,
Thank you for taking the time to share your feedback.
We are sorry to hear about the confusion regarding the payment made at the time of booking.
The AUD 79.97 paid when making your reservation was not a booking fee. It was a deposit paid towards the estimated total rental cost, as outlined during the booking process. Your booking confirmation also specifies that this deposit is payable to Airport Rentals, with the remaining rental balance due directly to the rental provider upon collection of the vehicle.
As the deposit is collected by Airport Rentals, only the outstanding rental balance is reflected in the rental provider's system. Unless additional products or services are selected at the counter, the amount payable on arrival should be the remaining balance shown on your confirmation voucher, plus any applicable credit card surcharge in accordance with the supplier's terms and conditions.
We are concerned by the advice you were given and will be raising this feedback with East Coast Car Rentals, as the deposit paid at the time of booking forms part of the overall rental cost and should not be described as a "booking fee" or "finder's fee".
If you could please provide your booking reference, we would be happy to investigate this matter further and contact you directly.
Kind regards,
Shin
After my previous negative review
After my previous negative review, where Bargain car rentals would not review my deposit as I was a no show after the airline cancelled my flight, Airport rentals have overridden Bargain and refunded my deposit. Full credit to them, but none to Bargain.
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra AirportRentals.com.au
Dear Frank,
Thank you for taking the time to update your review.
We appreciate your feedback and are pleased we were able to review your concerns and reach a satisfactory resolution.
Kind regards,
Shin
Besvarelse fra AirportRentals.com.au
Hi Chris,
Thank you for your kind words! We're thrilled to hear that you found it easy booking with us. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^David
Simple to follow and understand
6. juni 2026
Besvarelse fra AirportRentals.com.au
Hi Meri,
Thank you for your kind words! We're thrilled to hear that you had such a positive experience with your booking with Airport Rentals. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^David
Simple & straightforward booking experience
The whole experience with booking a vehicle with Airport Rentals was easy. Information was clear and I could not fault the process at all. Price also seemed to be very reasonable
5. juni 2026
Besvarelse fra AirportRentals.com.au
Hi there,
Thank you for your kind words! We're thrilled to hear that you had such a positive experience with your booking with Airport Rentals. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Joe
Simple and fast
4. maj 2026
Besvarelse fra AirportRentals.com.au
Hi Karen,
Thank you for your kind words! We're thrilled to hear that you found it so easy to make your booking. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Easy to book and find the best price .
Easy to book and find the best price .
I like that it had easy explanation for the insurance and the process in picking up the car .
4. juni 2026
Besvarelse fra AirportRentals.com.au
Hi Mario,
Thank you for your kind words! We're thrilled to hear that you found our booking system easy to use and enjoyed our competitive prices. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Kayla
Very easy to book online.
2. juni 2026
Besvarelse fra AirportRentals.com.au
Hi Ramon,
Thank you for your kind words! We're thrilled to hear that our booking system was easy and hit the mark for you! We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Kayla
Easy to booked and navigate the app.
2. juni 2026
Besvarelse fra AirportRentals.com.au
Hi Felix,
We're so pleased to hear you found our app easy to use when making your booking. Thank you for your kind words and positive review. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Really easy to book with
2. maj 2026
Besvarelse fra AirportRentals.com.au
Hi Fiona,
Thank you for your kind words! We're thrilled to hear that you found our booking system easy to use. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Kayla
Apex booking Gold Coast
Website cleazr. Rapid responses and all information laid out logically.
2. juni 2026
Besvarelse fra AirportRentals.com.au
Hi Geoff,
Thank you for your kind words! We're thrilled to hear that you found our website efficient and easy to understand! We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Kayla
It was easy to research and find a car…
It was easy to research and find a car that suited our needs. Then the booking process was uncomplicated, and I was able to finalise the complete booking quickly.
31. maj 2026
Besvarelse fra AirportRentals.com.au
Hi Aleta,
We're thrilled to hear that you had a positive experience with us. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^David
Besvarelse fra AirportRentals.com.au
Hi Noel,
We're thrilled to hear that you had a positive experience with us. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Sam
Ease of accessing the website and…
Ease of accessing the website and having a car available
31. maj 2026
Besvarelse fra AirportRentals.com.au
Hi Deborah,
We're thrilled to hear that you found our system easy and we could fill your vehicle needs. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Sam
Besvarelse fra AirportRentals.com.au
Hi Joseph,
We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Sam
Very quick and easy booking
29. maj 2026
Besvarelse fra AirportRentals.com.au
Hi there, Thank you for your kind words! We're thrilled to hear that you found booking with us quick and easy. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated. Kind regards, ^Alana
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