Airnewzealand Anmeldelser 

Nous avons effectué un vol Auckland - Singapour qui s’est merveilleusement déroulé. Le personnel était très agréable, notre vol était à l’heure et la nourriture était délicieuse. Le confort à bord est également un vrai plus. Je recommande

What a way to start a new year where Air New Zealand had ruined my whole new years day. Flight delayed without any notifications or messages. Then flight cancelled, again without any message, notifications or emails. No updates on the the Airport departures or anywhere. Being a NEW ZEALAND owned aircraft departing from NEW ZEALAND, delayed whole day. Cant just believe what had happened. Will never ever again travel with AIRNZ and will also post on Google Reviews. The frustrating service being provided. The staffs are hopeless with no courtesy or help. Being an elderly sickly +70 years old, I requested for wheelchair assistance months ago and followed up couple up of time before my flight. I was left by an AIRNZ attendant on the boarding gate. Flight cancelled and no one came back to me for assistance. With so many people rushing, bumping onto me, I had to struggle walking far to the boarding gate of NZ6066. No updates on departure times. Just 10 mins before flight asked to board. I almost fainted. When I approached a AIRNZ staff, I was totally ignored. When in/during flight, no food was offered. My ticket was included with food. I was asked for water only. The most pathetic service ever.

Nz950 Flight checkin 25 Dec 2024, one particular ground staff (her name tag was not visible she was assisting infront of bagdrop offs) was so unpleasant, rude, because I had not put the luggage tags on, yet she had no issues being nice to the white couple behind me. The staff did not smile, nor hear why I wanted her help to put the tags and just scolded me in front of other passengers. "that its my job to put these tags on'. then what is AirNZ paying these staff for, if they cant assist a passenger who clearly wanted some assistance. it was the first time I had used a duffel bag and wasnt sure. Please dont hire such arrogant people who dont have the decency to be nice on Christmas Day. Please train the staff to treat all passengers regardless of colour or race equally, and show little kindness

AIRNZ has become a very unreliable flight operator. 90% of my flights in the last 18 months have been delayed or canceled. I don't dear fly regional due the fear of missing connecting flights from the major centers. Previously, company policy was not to fly Jetstar. This was implemented for far less disruption than what we receive from Airnz now..

I would not travel air nz ever again. I am gluten intolerant and ordered gluten intolerant meal when booking my tickets online. On board I was told there was not special meal as I ordered regular meal. Told me to write a review against the airline as its got nothing to do with her! I still didnt fuss and ate whatever I could. One request I made was for a coffee during my meal and I was told by this older and same crew member that coffee will only be available after the meal. Very firmly like she was talking to her kids. She kept talking to one other passenger who was a air NZ worker seating next to me on premium class. Totally ignored me and was very abrupt. One would think that since they had mucked up my meal, they could still serve me coffee. There was another passenger she was friendly with and served him coffee during the meal. This is becoming a very biased airline. Not happy at all with the service.

Booked a multi-leg flight through Etihad Airways (legs 1 +2 with Etihad, leg 3 with Air New Zealand). Similar for the return. Paid around £100 (for the return journey) to upgrade to 'comfort', which includes choosing seats free of charge.

No problem reserving seats free of charge with Etihad. The Air NZ flight seats have to be reserved directly through the operator apparently. Fair enough. Unfortunately the operator (Air New Zealand) refuses to honour the money I already paid for free seats and is demanding I pay more! Complete disgrace to be honest and what looks like a dirty trick to try and get more money. (As if I weren't paying several thousand already.) I will certainly try to avoid this airline any chance I get in the future.

Such an horrible custom service. I've called like 20 times and they never answer... I bought a ticket on in the ANZ agence in Tahiti and I can tell that they're not that busy at all to don't be ale to tak the call.

Would give zero if I could. Flying domestically with Air NZ is a joke - constant cancelled flights or delays, inaccurate information in their flight app - staff are friendly and helpful but the company is being run awfully. It’s faster, cheaper and more reliable to just drive.

The configuration of business class is terrible with no shelves to put objects such as glass case, unlike business class in other airlines in which I have travelled. I had asked for a Hindu meal as I have a special diet ( medical reasons) as chick peas, dahl and rice I can eat. My meal was barely recognisable as Indian and did not taste like one. I have never seen an Indian meal with red kidney beans or roti (Malaysian) They usually have naan bread. The meal from Cathay Pacific on my outward flight was fine.

I decided to pay a little extra and get a short domestic flight rather than spend 4-5 hours on the bus. The flight was cancelled around when it was supposed to depart, and after an hour or so a bus was organized. I appreciated the quick alternative transport, but full refund or credit seems far more reasonable than keeping the full fare which was 300% of the normal bus fare. I booked a flight to avoid the bus. Instead, I just got to pay 300% for a delayed bus ride. That doesn't seem reasonable.

I made a $6,350 payment to Air New Zealand. They can't find the payment. It has been 14 days and they still haven't given me any information.

I have now had to pay my bank a fee to cary out an investigation into the "missing" funds which could take weeks.

UPDATE: I am now taking Air New Zealand to court to reclaim the funds

4 trips, they didn’t add airpoints to my account.
The claim back option isn’t working for me

Coming back from Sydney to Auckland the flight waa ok but the chicken lunch I got was awful - the first time I have ever had a mad meal on Air NZ - when I got out of customs I took a bus for my connecting flight to Tauranga leaving at 7pm but Air NZ had cancelled the flight- not sure why - was taken by coach to Tauranga Airport & finally got home at 11pm. There will be no compensation aa we did get to our destination in the end.

Worst airline service ever. Even European low budget airlines provide better service. Air New Zealand canceled our tickets for another day because they had overbooked the flight. There was nothing to do and they couldn't give a refund because we had bought non-refundable tickets - yes we bought non-refundable tickets because we didn't want to change the flight schedule. We explained to Air New Zealand that we were only in transit (arrived from Japan), but they wanted us to wait at the airport for 2 days (2 adults and 2 children). We bought our tickets directly through Air New Zealand

AirNZ cancelled NZ125 and put me and my daughter on NZ121 which departed 4 hours BEFORE I arrived in Auckland. How can an airline whose business is based on bookings make such a basic mistake? I guess they just don’t care.
AirNZ cancelled the flight and because I booked through Webjet they say they have no responsibility to help me. And I’ve had to apply, yes APPLY, for a refund that will likely take 12 weeks to arrive, if it ever does. After speaking with a veteran travel agent of 40 years, it’s apparent that AirNZ does not honour agent bookings as a means of driving customers onto their ticketing system. This cancellation has cost me $1600 to rebook, including accommodation, to get me and my daughter home in time for work and school. That’s almost 3 months of savings on my salary. Quite clearly AirNZ have a pattern of behaviour that is not customer focussed. In fact, I say AirNZ has stolen this money from me.
Last time I flew in AirNZ cancelled my domestic flight while I was in the air and I paid $1350 for a taxi to Hawkes Bay to make an appointment on time. In addition, some of these passengers missing their connection to a cruise thereby ending their holiday before it began.
My recent experience clearly shows that when you fly AirNZ you can expect to pay at least 50% extra for the inconvenience, but the shareholders still get a healthy dividend. Where are your priorities AirNZ? The customers ARE your business NOT the shareholders. The fact that you operate a monopoly in NZ is the only reason I’ll choose you again. Oh, and by the way, how to you think this type of experience affects how your staff are treated? Is this why your staff retention is so low?

My Experience on the 2nd Sept 2024.
A golfing party of 5 were booked to fly on NZ200 Brisbane to Christchurch. We arrived at Brisbane International Airport 3pm the 2nd. As we checked our clubs in AirNZ cancelled the flight.(a blocked toilet was given as the cause). Then ensued a mad scamble to get seats. It became hard to get any sense from the staff available and we ended up in several queues. The Air NZ staff then appeared to rank us. Two of our party were Kouru members and so got rushed to a Qantas line. I was allocated an Auckland flight 2hours sleep then Akld to Chch red-eye flight . I opted out of that and was to be dispatched to Chch from Brisbane early Tuesday. Enter the Air NZ operations Manager for both the Brisbane airpoirts. The final allocations started to get sorted. I and another of our party were to stay in Brisbane and exit via Qantas at 6.55pm the 3rd. The other in our party went on the Auckland flight with limited sleep. (his golf clubs got left behind in Brisbane). We were well looked after in Brisbane that night and the next day with vouchers from Air NZ. We flew out the night of the 3rd on Qantas and got full service with them including a meal. In hindsight Air NZ would have known they would have delays to schedules because 100 flights around the Melbourne area had been cancelled, causing logistics problems throughout the Pacific. I just think it could have been handled better. But thank goodness the Air NZ airport operations manager was working that night.

It's terrible experience, we travel to US from Brisbane and transit at Auckland to US, we arrived at Brisbane's airport 3 hours before the fly take off which should give us enough time to check-in and sort out any unexpected issues might happen. We didn't aware of we will need US travel documents to able to board, as my husband and my daughter are American and I'm Australian. One of the staff took about more than 45 minutes to check-in then said that we are unable to check in because we don't have an authority to travel to US. They then advised us to go to esta Website to apply for it and said it should be approved instancely. We did as they told, then we got the system error that did not take our payment for the application, they then cancelled our fly then about an hour later, we able to get help from travel agecy to get approval. The NZ airline then re-book the fly for us with the price is 3x compare to our original fare and took about 90 minutes waiting on the phone for them to do it. Question to ask: why do they need that much time to re-book fly for us then just let us know how much the fees we will have to pay? At the time we have started check in, the fare price still very cheap, but at the time they re-book for us, the fare price went up rapidly. Speak fairly, they should advise us upfront that we will need US travel authority documents when we just arrived at the airport but they let us wait for almost an hour then just advised us, plus let us wait on the phone for extra 90 minutes to rebook the ticket. Aren't they tried to buy time to take advantage of customers? After that, the fly continues delay 3 times before it would able to board, It's very terrible experience and definitely will never ever chose NZ airline again unless that's our only choice.

This is a reluctant one star do not bother paying to upgrade to business class it guarantees you nothing. I've checked him my business class flight from Rarotonga to Auckland I went to the Air New Zealand lounge only to be told there were no seats there is no point in paying the extra just fly premium and economy or better still use another airline.

Air New Zealand Domestic Flight: A Disappointing Experience for Pet Travel

I recently flew with Air New Zealand on a domestic flight from Auckland to Dunedin, departing at 12:30 pm. I was traveling with my cat, and after thorough research and multiple calls to the airline, I made sure to meet all the requirements for her safe travel. I paid a total of $180 for her journey, expecting the "special treatment" and safety the airline promised for pets.

Unfortunately, my experience was far from satisfactory. Upon arrival, I was shocked to find my cat left unattended and in distress at the overweight baggage collection point. This not only compromised her safety but also left her vulnerable to being claimed by anyone, which is unacceptable.

The problems didn't stop there. When I retrieved the carrier, it was damaged in a way that could only have resulted from rough handling, such as being dropped or thrown. To make matters worse, despite the airline's assurance that my cat would be provided water during the flight, she was not given any.

The most concerning issue arose when I got home and discovered that my cat had an injury on her paw, clearly indicating rough handling during the flight.

This experience has left me deeply disappointed with Air New Zealand's handling of pet travel. I have already filed a damaged bag complaint but have yet to receive any response, apology, or assistance regarding the damage and trauma my cat endured. I now have to purchase a new carrier since the damaged one will not be accepted for future travel.

Overall, the handling and safety of my pet were terrible, and I expected much better from a reputable airline like Air New Zealand.