Fiji Airways Anmeldelser 

We took six flights from Sydney transiting in Nadi on our holiday to Samoa and Tonga at the end of August. What's the point of online checking if we have to still stand in long queues just to drop off bags and go through the whole procedure again with your staff? Terminal in Nadi is very crowded and far too small for the passengers Fiji Airways carry: also very primitive facilities for an international airport. All flights were on time except for the flight from Nadi to Tonga where we were kept waiting on the tarmac after boarding for an hour with no information at all until we were nearly ready to go. Then told the aircraft had to be refueled and we were asked to unbuckle our seat belts. Couldn't all this have been done whilst we stayed in the terminal? Vegetarian meals were awful and tasteless; not freshly prepared with such small quantities that can only be called a snack certainly not a meal. This was especially true for the longer flights of four plus hours between Sydney and Nadi which were the worst meals provided; definitely not fresh, tasteless and far too small to be called a meal

If there were minus stars I'd give them that. Booked a flight 12mths in advance, after 3 weeks they changed the date by 2 days, offered a full refund if it doesn't work, we had to get refund. Well....it begins there, I had to ring repeatedly to follow up on the refund, continually put on hold, cut off, delays, excuses, investigations etc, then 2 weeks later get a partial refund, days of inquiries and emails they come back and say that's the correct amount minus flight change fee and cc fees.....no sorry, that's not how it works. I would be er ever have any dealings with them ever again, would rather stay home. Beware, customer service doesn't exist!!!! Appalling!

I have flown four business class flights (rt HGK NAN, rt Brisbane NAN) on fiji. The food was fairly good on most flights. Cabin staff are friendly and welcoming, as are most Fijians. The flights departured on time. The use of a seat cover for sleeping was appreciated. However, for the price the cabin was dirty, old and in much need of of an upgrade. The seats are configured 2x 2 x 2 side by side so if you are in a window seat you must climb over the person on the aisle. This is an outdated configuration. One of the flights used stairs on arrival and had the same bus for both business and economy. For the cost differential, business class should have separate transport. unfortunately, I have another work trip to Fiji so I have no other choice but to fly Fiji airways again. If other airlines were allowed to fly to Fiji, Fiji airways would likely go out of business.

Hi my name is Siosiana Taufa Moala Latu
Today is 17.08.26 . There's a lovely lady was working on the fiji airways checkin. at Melbourne Airport I didn't know your name but I remember you face i like to say thank you so so much appreciated your help. Help me so much may God bless you 🙏 ❤️ my heart will remember your face ♥️ ❤️

Fiji Airways is one of the worst airlines I have flown in (if not THE worst). I fly about 20-30 times a year, so i consider myself a fairly frequent flyer.

Bear with me...its a long rant.

Somebody told Fiji Airways that theres money to be made on the trans Pacific route so they went on a media offensive with great deals. I booked a promo return ticket from SYD to LAX for like $900+. I booked a ticket and proceeded to book my rental car straightaway with the pick up and drop off in line with my itinerary. Thought i snag a great deal, but once the transaction goes through... there was no confirmation email! I thought that was strange, almost all the airlines i fly with would send a confirmation email almost immediately. I checked that my credit card was charged so it must have gone through. Waited for a few days and still no confirmation email.

Send some emails to enquire and to my horror, they said they cant find my booking!

So i showed them my credit card statement with the charge to Fiji Airways. They said they will check.

A few days later, they got back to me and said they found my booking and proceeded to issue an electronic ticket in a sort of an electronic printout machine language with no spaces and punctuation. Very hard to decipher. Not the kind of confirmation email you would get even from a budget carrier. Heres my only mistake. I did not checked that although i booked for the 28th July USA date on their system, they manually issued me with a ticket for 28th Fiji date. Which translate to 27th in LA.

So after returning the car on 28th, i turned up at the counter and of course, found out that my booked flight was 24 hours ago.

Then the shocker...So i asked to be booked to the next available flight and was told to 'top up' some $3000 to buy my 1 way ticket from LAX to SYD!!! This is Fiji Airways service recovery?

So quickly went online and found an Air New Zealand flight LAX to SYD (via Auckland) for $1100.

What kind of airline capitalizes on this kind of mistake (which is arguably theirs, given the circumstances) to profit from their customers?

Absolutely worst experience ever. Never again would i consider flying Air Fiji. Beautiful place, Beautiful people but either the corporates are hungry to make a quick buck. Or the operations people just have no clue how to run a services company professionally. Admin cant keep up while marketing went crazy.

Flew with parents from San fran. Parents had first class and we had economy. Father last minute had to return home for emergency. When we asked the staff at the gate about using his seat for one of is they said it shouldn't be a problem and to talk to the flight crew. Upon boarding we asked them and they said it was no problem but to board in our initial seats and then to come up after take off. After ine of us went up to inquire about using the seat that our family paid for, they said they allowed another passenger to purchase the ticket.... upon landing and meeting my mother she told us the seat was empty the whole flight. Insane my family paid for a first class seat and they lied and wouldn't let us use it

I don’t remember their food being this bad, it was truly awful! I don’t understand why they changed the menu, it wasn’t great but at least it was edible. The service was good, the crew is always lovely, but good god I can’t get over how bad that food was.

Wir waren auf Fiji airways von Nadi nach Port Vila Vanuatu gebucht. Am Vormittag des Abflugs erhielten wir eine Nachricht auf unser Mobiltelefon, dass unser Flug storniert werden musste wegen Vulkanaktivitäten auf der Insel Ambae. Wir sollten warten bis wir weitere Informationen bekommen. Am späten Nachmittag kam dann die Nachricht, dass die Airline einen Sonderflug einrichtet, der am nächsten Morgen um 07.oo h startet. So erreichten wir unseren Weiterflug von Port Vila zur Insel Tanna.
Der einzige negative Punkt: es wurde keine Übernachtung angeboten. Trotzdem finde ich Fiji Airways gut organisiert. Danke

Worst food: they gave a slice of breaddy pizza with no flavour, and their chicken sandwich had no chicken at all. A very Poor choice of drinks.
Breakfast was all dried-up eggs and sausages

They misplaced my suitcase and returned it after 3 days.

On the way to Fiji we had a newer aircraft and it had entertainment built into the seats. On the way back on the 5 hour flight it felt like jet star, no entertainment, cramped. We had 3 kids with us. In this day and age please put entertainment on flights!!!

On the way out the kids got gluten free meals but my wife and I didn't. On the way back we all didn't get gluten free meals even though they were requested both directions!

Unfair $320 Upcharge for Bassinet Row on 32-Hour Journey After Booking 10 Months in Advance I am writing this public complaint to expose a predatory, hidden-fee policy enforced by Fiji Airways that directly targets families traveling with infants.My family is flying from Toronto (YYZ) to Melbourne (MEL). Because this is a grueling, multi-leg journey spanning more than 32 hours across the globe, we acted responsibly and booked our flights an astonishing 10 months in advance. We did this specifically to ensure a safe, organized, and physically manageable environment for our baby on a day-and-a-half-long trip.Since booking, I have contacted Fiji Airways customer service multiple times to confirm a baby bassinet and the mandatory seat next to it. To my absolute disbelief, Fiji Airways refuses to secure the parent's seat next to the baby bassinet unless I pay an additional $320.Why are parents being financially penalized for keeping their infants safe on a 32-hour journey?A bassinet is not a luxury upgrade or a "Preferred Extra Legroom" perk; it is a baseline safety and exhaustion-prevention necessity for an infant on a multi-day journey. Legally and practically, a parent must sit next to their baby. By treating the bulkhead rows (where bassinets are physically mounted) as a premium upcharge zone for parents traveling with an infant lap-ticket, Fiji Airways is using our baby’s safety and well-being as leverage to extract an extra $320.What makes this experience completely unacceptable is how it contrasts with the rest of the aviation industry. On this exact same journey, I booked legs with two other airlines. Both of those carriers immediately provided free seat selection because I am traveling with a baby, recognizing that separating an infant from a caregiver—especially during a 32+ hour transit—is an operational, safety, and humanitarian hazard.Fiji Airways continuously markets its "Bula Spirit" and warm family hospitality, but forcing a parent to pay a premium just to watch over their baby—despite a 10-month-advanced reservation—proves that profits come before family care.I demand that Fiji Airways honors our advanced booking, respects the safety needs of an infant on an exhausting global flight, and allocates the bassinet and adjacent seat without this arbitrary $320 penalty.

The worst airline. Twice flew their airline and both times my luggage suitcase was damaged due to mishandled and been thrown and I only made a claim for second time and what a disaster to go through for the claim. Totally regret flying. Stay away stay away

Travelling with an 18-month-old child who weighs almost 16kg is challenging enough, which is why I specifically purchased an extra seat and requested gate delivery of my pram on both flights.
Unfortunately, my experience with Fiji Airways was extremely disappointing. When travelling from Auckland to Fiji, I was told my pram would be available at the gate upon arrival, but instead I had to collect it from baggage claim. On my return flight from Fiji to Auckland, I made the same request again and was once again required to collect it from baggage claim.
What made the situation even worse was that my pram safety bar went missing during the journey. I lodged a baggage claim immediately, and nearly three days later I have still received no meaningful update or communication.
As a parent travelling alone with a heavy toddler, having access to a pram at the gate is not a luxury—it is a necessity. The fact that my repeated requests were not followed on either flight shows a serious lack of communication between staff and departments.
This was my first time flying with Fiji Airways, and unfortunately it was one of the most frustrating travel experiences I have had. While I understand that mistakes can happen, the combination of poor communication, failure to provide the requested gate delivery service, the loss of part of my child's pram, and the lack of follow-up regarding my claim have left a very negative impression.
I sincerely hope Fiji Airways improves its communication processes and provides better support for families travelling with young children.

Horrible airline. Never on time. Food is disgusting. Bags stored in overhead bin have a ridiculously low weight limit. Never again!

Fiji Airways lost its reputation, it's better to fly with Air New Zealand or Qantas in the Pacific region. They do not provide hot meals or snacks anymore (only a biscuit and drinks) due to fuel prices. However, their tickets are still priced high, which is illogical because lower services should naturally mean lower prices, but not with them. Highly disappointed with Fiji Airways. Fly Air NZ or Qantas if you want some reduced but decent services instead of paying a high price for basically no-service flights with Fiji Airways.

Chose Fiji Airways for the cheaper price. It really showed. The service was poor; the female flight attendants in particular weren't very friendly or welcoming, with few smiles or manners. The male flight attendants, however, were quite nice, smiling and welcoming us on board. The food and drinks were not that great... I couldn't finish either, I decided I'd rather go hungry :/ The seats were really uncomfortable, almost impossible to fall asleep in. It's quite cramped. My family and I all agreed that Fiji Airways was a bad choice. None of us are keen to fly with them again, and we wouldn't choose them unless we really REALLY wanted to save some money. Air New Zealand is peak in comparison, made me appreciate it a whole lot more hahah.

I booked my flight 6-months prior, and they told me I couldn’t check-in as they oversold the number of tickets for the flight. They had elected to kick me off the flight as my ticket was ‘the cheapest’ and so they had clearly sold it to someone else for more. It was 4am at the time. Eventually they confirmed ‘they had space for me’ on the flight I had booked and allowed me to check in at the last minute. However, they still made sure they charged me $250 extra (my flight was originally $350) for my luggage being 3kg over.
A laughable experience… recommend not booking Fiji airlines if you want to catch the flight you book and you don’t want to be taken advantage of $$$. Fiji airlines … DON’T do it!

Don’t fly this airline if something happens as they have zero care factor.
They damaged both our bags and I emailed them for help but they said because I was only just past the 7days they would not help. I explained to them that my baby was flying back with hand foot and mouth he caught from the trip and was not well at all that following week so we were only focussed on him before sorting any issues out. It is digusting an airline would just damage bags but not help, their staff are lazy and even on the plane were rude. Our baby managed to get some sleep and they got to our row and stopped and went to the back of the plane to restock for 15min and just looked at me when I politely asked if we could have our meal before he wakes, don’t care and typical our baby wakes as they come back so makes it hard to eat with him upset. I won’t be flying this airline again and should have listened to my friend who just flew with them a few weeks before. I am also a travelling agent so won’t be selling them.

Very disappointed with Fiji airways. This is the email I sent.

I submitted a formal claim for reimbursement arising from denied boarding on Fiji Airways flight FJ811 from Los Angeles to Melbourne on 24 April.

On the day of travel, my 5-year-old granddaughter became acutely unwell shortly before departure, resulting in a brief delay while her condition stabilised. We proceeded immediately to Los Angeles International Airport and arrived approximately one hour prior to scheduled departure.

Upon arrival, check-in counters were already closed. We were advised by ground staff that boarding gates had just closed and access to the aircraft was no longer possible. No boarding call or terminal announcement was received prior to gate closure, and we were not provided any opportunity to proceed to the aircraft or receive assistance.

As a direct result, we were denied boarding and left without reasonable assistance or effective mitigation options. The only alternative offered was rebooking at approximately AUD $8,000 one-way, which was not commercially reasonable in comparison to our original fare (approximately AUD $3,800 return).

We were subsequently required to make alternative travel arrangements with United Airlines and incurred additional consequential expenses over the following days.

This claim is submitted on the basis that the disruption resulted in avoidable financial loss and unreasonable service impact, with no effective mitigation or assistance provided at the time.

This situation also caused ongoing concern for our granddaughter’s wellbeing, as she remained unsettled and reluctant to eat in the days following, creating additional anxiety about her fitness to undertake a long-haul journey.

In light of the above, I formally requested

- Reimbursement of the replacement airfare (approximately $2,500)
- Reimbursement of all reasonable additional expenses incurred, including accommodation, car hire, and meals
- Consideration of compensation for the distress, inconvenience, and disruption caused

I also request a clear explanation of the check-in closure policy applied in this instance, and why no reasonable assistance or accommodation was offered despite the circumstances.

Received a reply:

We hope this email finds you well.

Following a thorough review by our relevant team, we can confirm that you would have arrived at the airport after the applicable check-in closing time for flight FJ811. As per our operational policies, once check-in has closed, we are unfortunately unable to accept any passengers for travel, as this is critical to ensuring the safe and timely departure of the flight and to avoid disruption to overall operations.

We would also like to clarify that our airport staff are not required to contact passengers individually to check on their whereabouts. It is the responsibility of passengers to ensure they arrive at the airport and complete check-in within the specified timeframes communicated prior to departure.

Given that check-in had already closed upon your arrival, the only available option at the time was to rebook travel on the next available flight at the prevailing fare. We regret that this situation led to additional costs and inconvenience for you.

While we fully acknowledge the difficult circumstances you experienced, we regret to advise that we are unable to reimburse the replacement airfare or other associated expenses incurred, nor are we able to offer compensation in this instance, as the conditions of carriage were not met.

We understand this is not the outcome you were hoping for, and we sincerely regret the impact this situation has had on your travel plans.

Thank you again for your feedback, and we hope your granddaughter is now feeling much better.

Please all be mindful when booking with Fiji Airways as you will be very disappointed if circumstances beyond your control are
Encountered.

I had flights from Dallas (DFW) to Sydney booked with Fiji Airways with overnight layover in Nadi Fiji. I just received an email saying my flights were cancelled, and they will contact me in 3 weeks to offer alternatives. I requested to cancel so I could rebook with another airline, and I got a response saying someone would get back to me in 3-5 business days. I'm out over $20,000 and no idea if they'll refund my money. Plus I now have to pay $27,000 or more for last minute flights if I want to go on the New Zealand cruise for my honeymoon I've had planned for 1.5 years! Fiji Airways have literally ruined a trip of a lifetime for what should be a highlight of a person's life