Airnewzealand Anmeldelser 

I will never try to fly air nz again. I had originally booked my flights to Ireland with emirates but due to the conflict in the Middle East I needed to change so booked with air nz. On 29/3/2026 I checked in and went through security. Then the flight to Auckland was cancelled. I joined a queue for nearlyn2 hours to rebook. The reason for cancellation was given as weather even though I heard a member of staff tell someone that the crew had gone over their hours ! It was the only flight cancelled that afternoon . Air nz rebooked me with emirates which was a lower cost due to the conflict. When I went to check in with emirates I was told that I would need to pay for my second case $433 for the privilege of that. I now have to try and claim the balance that I paid air nz for my ticket and the stress this has caused me . I travel to nz from Ireland at least once as year as do other members of my family. I will never travel with air nz again .

Air New Zealand is a shadow of its former self, their system are dysfunctional, they have multi-hour wait times on phone calling and their auto chat bot provides no meaningful assistance. Hideous service if you need actual assistance but not bad once you actually get on a plane.

On way from Christchurch to Auckland, then Sydney. Flight delayed because of fog, then hours later, cancelled at short notice. Air NZ simply said “pick up your bags and leave”. The poor staff at two counters were overwhelmed and unable to help. Spent 4 hours online and holding on phone for two hours - no contact. Chat bot useless and timed out twice when I reached head of queue. Stuck in in NZ, dont know whether to book another night and no info whatsoever out of Air NZ. Wont ever use them again - great as long as there are no problems.

Air NewZealand premium economy cabin service with excellent food and quality New Zealand wines on the Auckland / Hong Kong route is the exemplar for the rest of the industry to aspire toward. Pity they reach so few destinations in the Northern Hemisphere

SeeNever again.

Cancelled flight. Used AI/ algorithm to manipulate their site into trying to convince everybody that there were no seats available in other flights.

So had to ring CS. What a joke. The management have brain washed the staff into a dialogue that manipulates the customers into accepting either a crap seats or no seat and another flight.

Meanwhile I had found better seats ,(After clearing cookies) and when I told the guy on the phone he admitted to the deception and gave us the seats we wanted and originally booked (extra leg room).

Then we had to re book our connecting flight the day before inorder to connect with the cancelled and changed flight... And they would not pay for accommodation.. why? .. cos we didn't book the a Air NZ flights in one booking. ,

Air NZ are so expensive and their services are so reduced THEY WILL DISAPPEAR UP THEIR OWN GRINGO VERY SOON.
Bye bye💪

EVERYBODY I talk to drives between nz destinations now.

Air NZ are responsible for NZ roads being overloaded.
By the way the next day the Whangarei to Auckland flight was priced at $800 per person...

Yip 800 smackers!!! FFS you can get a taxi, a night in Auckland and a slap up meal for that... Why fly in the sky and potentially die with Air " screw the Kiwi owners/ tax payer"

The Government needs to step up and kick their profit model to touch.

Terrible business, operation is border line like the mafia.
If the deal that thy sold you all of the suddenly is not longer extremely profitable they will blame the weather and cancel your flights.
But they not going to do that in advance
They will get you to come to the airport, wait hours, and delay it multiple times, only to in the very last minute they will cancel the flight and leave you stranded somewhere, barely an apology and no refund due to unforeseen circumstances even though in the speaker they advised that the very first 3 delays were due to crew requirement.
Now we stranded in a Friday and the only next available flight is Sunday
I flew here for a international race that I was going to be part of and now will miss the even, 10000s of dollars lost and will have to find a hotel, a cab etc
Never ever again. I understand that’s a war happening but if you canceling due to petrol prices advise us prior don’t bluntly lie to us and last minute change so you don’t have to refund us.
Pathetic business

Paloma was the lady at the gate scanning our boarding pass in Wellington, she lacked any personality whatsoever, was rude and obnoxious, and made me feel as a travel agent I will only ever recommend Jetstar now, this was a totally horrible experience from start to finish.

However, all was saved by Jenna on board the ATR from WLG to CHC, she was the most personable AIR NZ Rep that clearly cares so much about her passengers as much as her job itself, she is a testament to the airline and literally reinstilled faith in our national airline for me. Thanks for a most enjoyable flight and chat, you are incredible at your job and in just the right place. Kudos, and see you next time! Ma te wa.

ridicules customer service... changing flights only via phone,.. waiting time from overseas 45min. Chatbot,.. for ages with cumbersome link accessibilities.... next time SQ again hands down!

An absolutely horrible flight. Business class had herring none open layout meaning passengers look directly into face of another. I can safely say that almost ALL passengers were stunned and horrified by the unusual terrible layout. The crew were obliged to apologise repeatedly to us. The lie flat bed has to be made up by the crew crawling in elegantly onto the hole we are forced to sleep in. Food was also bad. Breakfast was a dried up finger picnic sandwich. The worst experience ever. To be avoided always

You will see a flight price, then get an error booking it, then when you refresh and try again the flight will go up by +15-30%. It has happened to me twice today, whilst trying to book different routes to Europe. Shame.

I booked a flight for my son who lives in Wellington to attend a job interview in Queenstown. Paid for a fully refundable fare (just in case) which cost, wait for it $900.00. He got to the airport 90 mnutes ahead of flight after checking that it was on time before leaving his flat. After getting to the airport after 20 minutes Air NZ announce flight is delayed for 90 minutes as it needs to be refuelled in Auckland (would have thought that might have been planned for). 20 minutes later they announce flight cancelled, apparently it can't leave Auckland. Queue at the airport is massive, go online to get a refund- but no, all I can do is reschedule or get a credit! So rang the help desk- due to industrial action wait times are longer than usual- maybe put more staff on to cover a known event? After 40 minutes waiting- gave up. Now online waiting for a chat bot to put me through to a human, been waiting for 30 minutes and still 14 ahead of me in the queue. Air New Zealand are REALLY REALLY poor, this is the 5th time in the last 18 months they have cancelled or delayed a flight for us. I would advise to actively avoid this airline, they are unreliable, expensive with only at best average service. Jetstar for most NZ routes are 50%+ cheaper than Air NZ and have a better punctuality record.

changed flight a day earlier with less than 24 hours till the new flight departed

removed the skycouch we had booked on the LAX-AKL leg

took the window seat away and put in middle seat instead.

s-h-i-t service

Customer service is absolutely terrible. During the air point system upgrade they've altered my first name by being culturally incompetent and placed half of my first name into middle name. This automatically stopped collecting air point. They won't restore these airpoints for me. Insanity is all I can.

I was flying from Wellington to Brisbane on NZ271 from Wellington to Brisbane on 17 January 2026. During the flight, I asked one of the female air hostess for a pen politely, as I don’t have one to fill out the Australia arrival card. She told me abruptly that she doesn’t have one, and walked away.
I then asked a male air hostess for a pen, je told me he doesn’t have one, but he said he will get one for me. I waited for half an hour, he didn’t come back to me, so I asked another female flight attendant, she said she doesn’t have but will get one for me. Half an hour later, (so I waited for an hour) the male air hostess have me a pen in the end.
I always thought Air New Zealand as one of the best airlines, but this experience ruined it. I understand air hostesses can be very busy but waiting for an hour to get a a pen is a little bit much.

What disappointed me most was the first female air hostess who was quite rude and wasn’t interested in helping at all.
I didn’t expect them to be particularly friendly and nice to me, but she was plainly rude. I think with her attitude, she should be a debt collector and not an Air New Zealand air hostess. Very disappointing.

Air new zealand need to focus on core business like aircraft maintenance and operations. In the last 2 years most flights are delayed or cancelled due to Air craft maintenance. Not acceptable. Quit the DEI crap and Air taxi spend and fix your planes. If you have not committed to an air points program then choose another airline.

Totally hopeless customer service website. Just try changing a seat or a flight.
These people should stick to playing rugby

Horrible service. We were meant to fly from Wellington to Queenstown today as part of our honeymoon. Not only was the flight initially delayed, but once the plane was boarded, the flight was cancelled due to the pilot being sick. Apparently, this is not the first time this has happened for one reason or another. Needless to say, not only did we waste precious holiday time after travelling all the way from Europe, but they caused us a lot of stress with missed excursions and having to make all the last minute amendments. We just hope that tomorrow's flight will not also be cancelled for whatever reason. Would not recommend this airline based on our experience.

Rude cabin staff. One out of nowhere invaded my personal space and tightened my seat belt for no reason I could see - the fasten seat belt sign was off. After I undid the seatbelt there seemed to be a determination to irritate me about the seat belt for the rest of the journey. I have flown nearly 1000 times and never had treatment like this

Air New Zealand wasted my holiday time at Wellington Airport today. If regional services will not be flown in gale force winds then let everyone know and cancel flights early and let clients make other arrangements. We had our morning flight and then the follow up afternoon flight cancelled. Actually they had no aircraft available for the afternoon flight. At the disruption desk we were advised they don't control the weather. As your passengers we don't control the weather, logistics, contingency planning or cancellation policies. A refunded ticket to use for a car rental would be appropriate. We got nothing, no voucher for a meal, accommodation for the evening, not a coffee, nothing. Hope Air New Zealand can organise flights tomorrow or provide adequate warning of cancellations.

Our luggage was lost during a transfer from Honolulu to Auckland. We had a connecting flight. Air New Zealand was super unhelpful in tracking our bags, leaving us to call around ourselves. We spent hours on multiple days calling around.
We still don’t have luggage despite finding the bags via Air Hawaii and letting Air New Zealand know where to pick it up! They said that “they don’t know what to do”!

We flew Air New Zealand since we used to have good service before but we were very disappointed in the airline this time round! If you’d like to entrust your valuables to the airline to deliver, remember once Air New Zealand received your money they do not see any obligation to keep their side of the deal!
My suggestion is to consider Air Hawaii or any other than Air New Zealand