Advantage Home Construction Insurance Anmeldelser 92

TrustScore 4 ud af 5

4,0

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

VERY BAD COMMUNICATION !!! They changed surveyors mid job, without telling anyone, all documents and checks done by previuos guy was lost and i needed to sent all again, even if they had it in sy... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

AHCI St Helen’s team have been excellent every step of the way. Steve Loveridge has been exceptional, putting the policy in place, guiding me through every step, to issuing the final certification.... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I had such a great experience with Josh! He was reassuring and responsive. My issue, which had been caused by an oversight by my conveyancer, was handled efficiently, and Josh made sure everything al... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Was really great to work with a proactive team. Joe Deary was very helpful discussing options at pricing stage. Ronan Falsey is an absolute legend, really a pleasure to work with him throughout al... Se mere

Virksomhedsoplysninger

  1. Forsikringsvirksomhed

Skrevet af virksomheden

Advantage specalise in Structural Defects Insurance. Covering both commercial and residential properties for Developers, Housing Associations (12 years), contractors, one-off builders up to £50 million. Providing road bond insurance, homeowners warranty plus retrospective building warranty. We have over 40 years of industry experience, making us equipped to deal with the challenges faced on and off-site and proactive in our approach to helping move your project forward with a fast turnaround.


Kontaktoplysninger

4,0

God

TrustScore 4 ud af 5

92 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitationer registreret

Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 83 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

Sådan bruger denne virksomhed Trustpilot

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Bedømt til 5 ud af 5 stjerner

Jeremy and the team at Advantage have…

Jeremy and the team at Advantage have been very helpful and easy to work with.

1. oktober 2023
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Besvarelse fra Advantage Home Construction Insurance

Thank you very much for your positive review Sam! We will pass your feedback onto Jeremy :-)

Bedømt til 5 ud af 5 stjerner

Jeremy always on hand and very…

Jeremy always on hand and very attentive with my queries/concerns and very quick at getting the right information/answers to me!
worked with Jeremy on a good few sites now and always happy.

11. oktober 2023
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Besvarelse fra Advantage Home Construction Insurance

Tom, thank you for leaving your review! We are pleased to hear that you had such a positive experience and that Jeremy handled everything to your expectations. We hope to see you again!

Bedømt til 5 ud af 5 stjerner

Great Service

We have worked with Advantage and Jeremy for many years doing multiple projects each year. We have never had any issues receiving our warranty on time and we have consistently received a high quality service from the whole team. They are very knowledgeable, helpful and attentive.

11. oktober 2023
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Besvarelse fra Advantage Home Construction Insurance

Thank you to the people at Acumen Construction Group for leaving such a positive review! We are happy to see you had such a great experience with Jeremy :-)

Bedømt til 5 ud af 5 stjerner

Greta experience dealing with Max

Great experience dealing with Max. Great price and customer service. Took the pressure and stress out of everything. Would highly recommend advantage and Max

8. september 2023
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Besvarelse fra Advantage Home Construction Insurance

Hi John, thank you very much for your review! We are pleased that you had a great service and we will pass your feedback onto Max. We look forward to seeing you again!

Bedømt til 5 ud af 5 stjerner

Steve Loveridge from Advantage Home…

Steve Loveridge from Advantage Home Construction Insurance has been really helpful and has offered excellent guidance regarding the requirements for the project. I would not hesitate to recommend Steve and the team at AHCI.

9. oktober 2023
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Besvarelse fra Advantage Home Construction Insurance

Hi Kath, thank you very much for your positive review. We are extremely pleased Steve was able to guide you in the right direction and obtain your warranty! We will pass your feedback onto Steve :-)

Bedømt til 5 ud af 5 stjerner

Jeremy has been absolutely fantastic…

Jeremy has been absolutely fantastic throughout for many development projects. He is very professional, knowledgeable and very helpful and a great person to work with. AHCI have been very supportive and are a great company to work with. Highly recommended.

9. oktober 2023
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Besvarelse fra Advantage Home Construction Insurance

Nadeem, thank you very much for your review! We are so pleased to hear of your positive experience and will pass your commandments onto Jeremy! We hope to see you again soon

Bedømt til 5 ud af 5 stjerner

We have been working with AHCI on our…

We have been working with AHCI on our residential structural warranties for 7+ years and would recommend them highly. Always at the end of the phone when you need them, which makes a pleasant change nowadays

9. oktober 2023
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Besvarelse fra Advantage Home Construction Insurance

James, we always appreciate returning clients and you are no exception! Thank you for trusting us over the years to secure your warranty. Here's to another 7+ years :-)

Bedømt til 5 ud af 5 stjerner

Dealt with Steve

Dealt with Steve, I am building my house so not very experienced in this area. Steve was very knowledgeable and patient. Replied to all my emails and phone calls. Couldn’t recommend them enough. Thanks steve

9. september 2023
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Besvarelse fra Advantage Home Construction Insurance

Thank you very much for your review, Roy. We are glad to hear you had a positive experience and will pass your feedback onto Steve! We hope to see you again soon.

Bedømt til 5 ud af 5 stjerner

Steve Loveridge from Advantage Home…

Steve Loveridge from Advantage Home Construction Insurance is extremely helpful and knowledgeable when it comes down to the warranties that they have provided me with over the last few years. I recommend Steve Loveridge from Advantage Home Construction Insurance to all my clients and 99% of the time they proceed with AHCI for the warranty.

30. august 2023
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Besvarelse fra Advantage Home Construction Insurance

Gurprit, thank you for your positive review! We are glad to hear that we were able to help you with your warranty needs. We will let Steve know of the amazing job he did with yourself

Bedømt til 5 ud af 5 stjerner

Kurt from Advantage Home Construction…

Kurt from Advantage Home Construction Insurance is fantastic! He's knowledgeable, reliable, and provides excellent customer service. Highly recommend! 🏠

6. oktober 2023
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Besvarelse fra Advantage Home Construction Insurance

Thank you for such a positive review on one of our Relationship Managers, Jude. We will pass your praise back to Kurt and we hope to see you again soon!

Bedømt til 5 ud af 5 stjerner

very impressed

My husband and I were very impressed with the service we received. Kurt dealt with our enquiry and he was very knowledgeable, keeping us informed every step of the way. Would highly recommend this company.

1. oktober 2023
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Besvarelse fra Advantage Home Construction Insurance

Jessica, thank you very much for your positive review. We are pleased to hear you were able to obtain your warranty with such ease! We will pass your praise onto Kurt.

Bedømt til 5 ud af 5 stjerner

Efficient and professional

Have been searching for a while for my self build insurance and I came across Advantage. Kurt who I spoke to understood exactly what I needed and made the whole process very straightforward for me. Highly recommend

26. september 2023
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Besvarelse fra Advantage Home Construction Insurance

We are pleased to have been the right fit for your Self Build Insurance needs Joe! Thank you for using us and we will let Kurt know of the kind words you have wrote about him :-)

Bedømt til 5 ud af 5 stjerner

Highly Recommended

Super helpful company,
Kurt was particularly helpful and knowledgeable. Felt like they really cared about us.

Would definitely recommend.

19. september 2023
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Besvarelse fra Advantage Home Construction Insurance

Dean, thank you for your positive review and we will be sure to pass your feedback onto Kurt! We hope to see you again soon

Bedømt til 5 ud af 5 stjerner

Quick to issue certificate and friendly…

Quick to issue certificate and friendly service by Kurt Cooper. Would recommend.

1. august 2023
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Besvarelse fra Advantage Home Construction Insurance

Thank you for such a positive review! We are glad you received your Certificates in such a timely manner and we will pass your feedback onto Kurt!

Bedømt til 5 ud af 5 stjerner

Kurt from Advantage Home Construction…

Kurt from Advantage Home Construction Insurance is amazing! He provides excellent service and has extensive knowledge in the field. I highly recommend him!👍🏼

3. oktober 2023
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Besvarelse fra Advantage Home Construction Insurance

Declan, thank you for your positive review! We are glad to see our Relationship Manager's are as sharp as ever and we were able to help you as best as we could! We will pass your feedback onto Kurt who will be extremely pleased

Bedømt til 5 ud af 5 stjerner

Great service from Kurt

Great service from Kurt, very knoeledgable, great communication, kept me fully informed throughout. Credit to your company. Will use Kurt again.

1. oktober 2023
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Besvarelse fra Advantage Home Construction Insurance

Thank you for your positive review Terry! We are glad to see your experience was nothing but A* and we will pass your praise onto Kurt! We hope to see you again soon

Bedømt til 1 ud af 5 stjerner

Do not use if you can possibly avoid

Do not use if you can possibly avoid.

AHCI offer structural defect warranties on self-build projects which my be unconventional. We used them for our project which is a timber frame construction and for which we struggled to find warranty cover elsewhere. With hindsight we would have been better off not bothering and wish we hadn’t purchased the warranty.

The company are very responsive and keen for your business, hassling to get us to sign up. Sadly this level of communication ceased entirely when we had agreed to proceed with them. From the point of instruction, the team were nigh on impossible to reach. This was incredibly frustrating during the build process when we were trying to coordinate site visits at necessary times. Equally frustrating was how often we were asked to re-send documentation such as structural surveys, build plans etc etc which had been provided from the point of quotation but seemed to be lost each time they were needed for reference.

However frustrating this process was, it pales into insignificance when compared to the absolute agony of trying to get hold of the final warranty following building control sign off. Our build was signed off in April. AHCI had performed their final inspection prior to BC, following which we were informed that all was satisfactory, pending receipt of the final building control certificate. Sadly when we produced the BC sign off, the team informed us of numerous hoops and a further insurer backed guarantee which we were required to purchase for the warranty. We duly complied wishing to end the most painful process of the entire build but five months down the line, having provided all that was required, we still have no warranty.

AHCI are either dismally understaffed and therefore unable to provide any kind of service, or, there are more sinical factors at play.

Sadly due to our terrible experience, I strongly doubt the validity of the positive reviews left. DO NOT USE.

5. september 2023
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Besvarelse fra Advantage Home Construction Insurance

Amy, we are extremely sorry to hear of your bad experience when taking out a warranty cover with ourselves. We value your feedback and take this on board for future customers.

Please rest assured that we have attempted our very best to rectify the situation at hand, which was a fault of our own. Whilst we appreciate these things can happen from time to time, it does not take away from the inconvenience caused to yourself! We can confirm your certificates have been issued and we are doing everything we can to have them with you as soon as possible. Once again we apologise for the situation that has occurred.

We have launched a full investigation to make sure that this does not happen to anybody else in the future and would like to thank you once again for your honest feedback.

Bedømt til 5 ud af 5 stjerner

Great and helpful staff

Great and helpful staff. Steve Loveridge in particular worked on the file and made sure the certificates were issued promptly so a new build sale could complete. Steve gave the file the right urgency, while updating us regularly.

2. august 2023
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Besvarelse fra Advantage Home Construction Insurance

Thank you very much for such a positive review! We are extremely happy to hear you had such a positive experience and will definitely pass on the positive news to Steve!

Bedømt til 5 ud af 5 stjerner

I had the pleasure of working with…

I had the pleasure of working with Danny Brookes from Advantage, he was as my warranty building inspector, and I cannot speak highly enough of his service and professionalism. From day one, Danny proved to be a reliable and punctual individual, always arriving on time for our appointments.
Danny's genuine interest in his work was evident. And would recommend Danny Brookes and Ahci. His competence, punctuality, helpfulness, and friendly personality make him an asset in his field. I am incredibly satisfied with his services and would not hesitate to work with him again in the future. Thank you, Danny, for making the inspection process smooth and efficient!

1. august 2023
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Besvarelse fra Advantage Home Construction Insurance

Hi James,
Thank you so much for the kind words and we will be sure to pass your feedback onto Danny who will be over the moon! Thank you for your review!

Bedømt til 5 ud af 5 stjerner

What a breath of fresh air!

What a breath of fresh air!

Extremely helpful and just a phone call away.

Dedicated, quality, one-to-one service.

18. juli 2023
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Besvarelse fra Advantage Home Construction Insurance

We are very pleased to hear that you had such a positive experience with us! Thank you and we hope to see you again :)

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