I absolutely love my Agende. I ordered the set on 21 September and it arrived beautifully packaged on 26 September. Opening all the different components felt so special; a bit like Christmas, N... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Unfortunately my experience with Agende has not started well like so many others. I received no updates on my order at all despite having placed my order a whole month ago. No responses via email or... Se mere
Yet another deadline missed. I cannot believe that the founder herself emailed impacted customers and promised we would finally receive a dispatch date… only for that deadline to also pass without res... Se mere
Very disappointed. The main reason I purchased this product was to support a young female making something for herself. And haven’t received my order despite placing it for the 5th October shipment... Se mere
2,9
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44 anmeldelser
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I placed a pre-order on 24 September
I placed a pre-order on 24 September, purchasing several items which are not inexpensive.
I initially received an email for each item saying that my order was “ready to be shipped, boxed, ribboned and waiting”, which gave me confidence that everything was progressing as expected.
However, on Friday I then received another email for each item asking me to “complete order”. As payment had already been made, I checked my PayPal account to make sure the payment had gone through — and it had. I followed the link in the email, but there was nothing in my basket.
I contacted customer service through the website and received a response suggesting that it may relate to different stages of the ordering process. I was then asked for my order number. I explained that I had never actually received an order number, after which I heard nothing further.
I contacted the company again through their contact page and received a reply on Saturday saying that there was no order number showing under my email address. Since then, I have sent several emails providing proof of payment and explaining the situation, but I have still had no response since 6:20pm on Saturday.
I completely understand that mistakes and technical issues can happen. What I find disappointing is the way this has been handled afterwards. When you are taking payment for products that are not cheap, I expect a reasonable level of customer service and communication, particularly when I have provided proof of payment and am simply trying to establish what has happened to my order.
I also feel that, as the founder of the company, you would want to know when a customer is experiencing this level of difficulty. A company’s customers are the people who are buying into the brand, and whilst social media and maintaining a strong online presence are clearly important, customer service should surely be just as important.
At the moment, I have no confirmed order number, no confirmation that my order is being processed and no meaningful update from the company.
The original problem could have been a simple technical or administrative error. It is the lack of communication and follow-up that has turned it into such a frustrating experience.
I hope someone from the company eventually takes the time to look into what has happened and, more importantly, considers how situations like this are dealt with in future.
A very frustrated and disapointed customer
24. september 2026
Uopfordret anmeldelse
I placed an order on 05/09/2026
I placed an order on 05/09/2026, when the website clearly stated that the item was available for pre-order with delivery expected by 22/09/2026.
It is now a week past the expected delivery date and I have received no order, no update on the delivery, and no communication whatsoever to explain that there is a delay.
I emailed customer services last week to ask for an update and have received no response either.
The lack of communication and customer service has been extremely disappointing, particularly given the price of the product. The website may advertise a “luxury” product, but unfortunately the service has felt anything but luxurious.
I would simply expect clear communication when an order is delayed and a response to a customer’s email. Very disappointing experience.
5. september 2026
Uopfordret anmeldelse
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