The quality of the jeans I ordered was great. I did have a slight issue with the time taken for me to receive the items - it took a day or two longer than stated on ordering, but when I contacted Cust... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Quick to order via the chatbot, not so quick to access to human beings. Heavily reliant on AI including weekends where access to chat bot is closed. Refunds have to be undertaken online. Poor timescal... Se mere
Virksomheden har svaret
First time shopping with A Farley and Five Star service from Freya and the team. Although the shoes were not right for me, Freya provided excellent customer service throughout making what could hav... Se mere
Virksomheden har svaret
The boots themselves are gorgeous! Really sturdy and feel good quality. I removed a star because after a week my order had still not been dispatched so I got in touch just to check if anything was wro... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Free delivery over £100 and 90 day returns on all products. We offer a fabulous range of country clothing & footwear available to buy online as well as in-store. We are stockists of leading country brands including Ariat, Barbour, Dubarry, Le Chameau, RM Williams, Harkila and Barker Shoes.
Kontaktoplysninger
77 Harborough Road, Kibworth, LE8 0RF, Leicestershire, Storbritannien
- support@afarley.co.uk
- afarleycountryattire.co.uk
4,2
God
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 92 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great communication
Great communication, fast delivery. Will use again.
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra A Farley Country Attire
Thank you for your fantastic review! We're delighted to hear that you were pleased with both our communication and delivery service. We really appreciate your support and look forward to serving you again in the future 😊
Kind regards,
A Farley Country Attire.
Orders take a long time to arrive as…
Orders take a long time to arrive as whilst it appears the company holds the stock on their website they actually order it when they receive a customer order so goods take a considerable time to arrive.
Delays in the delivery meant I had to cancel and re-order to a non UK address which resulted in additional customs charges of €157 on an order with a value of €318.
Their customer services were unhelpful when I was asked to pay the additional charges.
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra A Farley Country Attire
Thank you for your feedback.
I’m really sorry to hear about your experience and for the frustration this has caused. Our Customer Service Manager, Emmie, has been in touch with you directly to help resolve this for you. Please could you kindly get back to her so we can get this sorted as quickly as possible.
Kind regards,
A Farley Country Attire. 🙂
I used this company for the first time…
I recently placed an order with this company. Whilst it could not be fulfilled immediately, it was handled very well and fairly by the team. They have first class approach to customer service.
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra A Farley Country Attire
Thank you for taking the time to leave your feedback.
We're delighted to hear that, although your order could not be fulfilled immediately, you felt it was handled fairly and professionally by our team. Providing excellent customer service is extremely important to us, and it's wonderful to know that our efforts made a positive difference to your experience.
We truly appreciate your patience and understanding, and we hope to have the opportunity to serve you again in the future.
Kind regards,
A Farley Country Attire. 🙂
First time customer
First time customer, I ordered a pair of Peter Millar Glide V3 Performance Sneakers Navy, the ordering process was easy and the value superb. I needed to check the delivery status, the Customer Service experience was 1st Class, the Advisor Freya Turner was very professional and helped my perfectly. Totally recommend and look forward to dealing with them in the future.Thanks DN
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra A Farley Country Attire
Thank you so much for your wonderful review and for choosing A Farley Country Attire for your first order with us.
We are delighted to hear that you found the ordering process straightforward, received great value, and that your experience with our customer service team was first class. Freya will be especially pleased to hear your kind words and to know that she was able to assist you quickly and professionally.
Thank you for your recommendation and support. We hope you enjoy your new Peter Millar trainers and look forward to serving you again in the future.
Kind regards,
A Farley Country Attire
Delighted with the outcome…..
After contacting A Farley Country Attire with a problem I had with a pair of boots I’d bought, I’m delighted with the outcome of a replacement pair. Freya has been more than helpful, very quick with replies which is much appreciated. Thank you to Freya and all the team at A Farley.
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra A Farley Country Attire
Thank you so much for your kind review. We are delighted to hear that you are pleased with the outcome and that your replacement boots have met your expectations.
Freya will be thrilled to hear your feedback. Providing helpful service and quick communication is something we pride ourselves on, so it's wonderful to know this made a positive difference to your experience.
Thank you for your support and for taking the time to share your feedback. We hope you enjoy your new boots and look forward to serving you again in the future.
Kind regards,
A Farley Country Attire :)
What a lovely company to purchase from
What a lovely company to purchase from, which is not my usual experience. Any queries I had with regard to my order were swifly dealt with in the most friendly and helpful manner by Freya a credit to her employers. Nothing was too much trouble and her responses were very quick, my delivery arrived the next day, I will not hesitate to buy from this company again.
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra A Farley Country Attire
Thank you so much for your lovely review 😊
We’re so pleased to hear you had a great experience with us, and I’ll be sure to pass your kind comments on to Freya — she’ll be delighted.
We really appreciate your support and look forward to helping you again in the future 😊
Kind regards,
A Farley Country Attire.
Highly Recommend!
This is a fabulous company to deal with! The customer service (thank you so much Livvy) is second to none. I had a couple of queries re my order which were dealt with very promptly and professionally and the order itself was delivered in a timely manner - highly recommend!
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra A Farley Country Attire
Thank you so much for your wonderful review! We’re absolutely delighted to hear that you had such a positive experience with us and that Livvy was able to help with your queries promptly and professionally 😊
It’s also fantastic to know that your order arrived in a timely manner. Your recommendation truly means a lot to us, and we really appreciate your support.
Kind regards,
A Farley Country Attire. ☺️
Livvy who dealt with my enquiry was…
Livvy who dealt with my enquiry was very prompt in responding with the answers, very helpful and very professional. I can’t thank her enough for helping me.
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra A Farley Country Attire
Thank you so much for your lovely review! We’re delighted to hear that Livvy was able to respond so promptly and provide the help and information you needed in such a professional manner 😊
Your kind comments will mean a lot to her, and I’ll be sure to pass them on. We truly appreciate your support!
Kind regards,
A Farley Country Attire. ☺️
Freya was very helpful and actioned the…
Freya was very helpful and actioned the missing item straight away. Very good company to purchase from
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra A Farley Country Attire
Thank you so much for your lovely feedback. We are delighted to hear that Freya was able to help quickly and get the missing item sorted for you straight away.
We really appreciate your kind words and support for our small family-run business 😊
Kind regards,
A Farley Country Attire.
Livvy made my experience great by…
Livvy made my experience great by dealing with and solving my queries quickly and efficiently.
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra A Farley Country Attire
Thank you so much for your lovely feedback. We are so pleased to hear that Livvy made your experience a positive one by resolving your queries quickly and efficiently.
Your kind words truly mean a lot to our small family-run business 😊
Kind regards,
A Farley Country Attire.
Due to an impending holiday I made an…
Due to an impending holiday I made an enquiry about an order I had placed online and received an immediate response from Freya Turner who helped by having my items sent out the same day. I was kept informed of my parcels progress throughout the afternoon and would like to thank Freya for the exceptional help provided. I have no hesitation in recommending A.Farley Country Attire and their helpful staff.
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra A Farley Country Attire
Thank you so much for your wonderful review. We are delighted to hear that Freya was able to assist you quickly and ensure your order was dispatched the very same day ahead of your holiday.
It’s fantastic to know you felt well informed throughout the process, and I will be sure to pass your kind comments on to Freya. Feedback like this truly means a lot to us as a small family-run business 😊
Thank you once again for your recommendation and support — we hope to shop with you again soon!
Kind regards,
A Farley Country Attire. 😊
10/10 quality
Order few items I can assure you the quality and the service is 10/10 much appreciated
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra A Farley Country Attire
Thank you so much for your wonderful review. We are so pleased to hear that you were happy with both the quality of the items and the service you received. Comments like this really do mean a lot to us 😊
We truly appreciate your support and hope to shop with you again soon!
Kind regards,
A Farley Country Attire. 😊
I would like to say thank you Freya for…
I would like to say thank you Freya for her prompt and speedy response to my email regarding an order that I had placed. She quickly found the goods and immediately sent them out on a next day delivery which I duly received.
Thank you Freya.
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra A Farley Country Attire
Thank you so much for taking the time to leave such a lovely review. We are delighted to hear that Freya was able to assist you so promptly and ensure your order was located and dispatched quickly for next day delivery. I will be sure to pass your kind comments on to her 😊
We truly appreciate your support and hope to shop with you again soon!
Kind regards,
A Farley Country Attire. 😊
Very prompt and helpful service
Very prompt and helpful service from Livvy when I had a delivery query - all very swiftly resolved so couldn’t have asked for more!
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra A Farley Country Attire
Thank you so much for your lovely review. We are thrilled to hear that Livvy was able to help with your delivery query and get everything resolved quickly for you. I will be sure to pass your kind comments on to her 😊
We really appreciate your support and are so pleased you were happy with the service you received. We hope to shop with you again soon!
Kind regards,
A Farley Country Attire. 😊
I recently received great service…
I recently received great service TWICE. The second occasion was a young lady called Freya. Postage is quick and nothing is too much trouble from the online team. I will definitely shop with them again
Thanks
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra A Farley Country Attire
Thank you so much for taking the time to leave such a lovely review. We are absolutely delighted to hear that you received great service on both occasions, especially from Freya. I will be sure to pass your kind comments on to her and the rest of the online team — feedback like this really does mean a lot to us as a small family-run business.
We’re so pleased to hear you were happy with the quick postage and support you received, and we truly appreciate your continued support. We look forward to shopping with you again soon 😊
Kind regards,
A Farley Country Attire.
A terrific variety of stock with…
A terrific variety of stock with excellent prices and special offers. Returns are acknowledged with no quibble. Staff are knowledgeable and helpful.
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra A Farley Country Attire
Thank you so much for your lovely review! We’re delighted to hear that you’ve been happy with our range of products, prices, and special offers 😊
It’s also wonderful to know that you found our team knowledgeable and helpful, and that your returns experience was straightforward and hassle-free. We really appreciate your support and your kind comments.
Kind regards,
A Farley Country Attire. ☺️
Slow service, poor communication, and excuses instead of solutions
I ordered a single belt — nothing complicated — yet the waiting times seem to depend entirely on when they can be bothered to post it. If an item isn’t in stock, the website doesn’t make that clear, so you only find out when the order sits untouched for days.
After chasing, I received one unhelpful response about them being a “small family‑run business”, which is irrelevant to the customer and came across more like a guilt trip than an explanation. Since then, silence. No updates, no shipping, nothing.
Their stated delivery window was 4–7 working days. After 7 days, the item still hadn’t even been posted. That’s not Royal Mail’s timeline — that’s the company simply not fulfilling orders.
There are far better menswear retailers out there. I’d strongly recommend Loofes of Bury, James of Montpellier, and Jonathan Hawkes in Exeter. All offer far better customer service and can get an order out within 24 hours. And if they can’t, they at least communicate like professionals.
Unfortunately, A Farley Country Attire didn’t manage that. Slow processing, vague excuses, and no follow‑through. I won’t be ordering again.
Still waiting for a reply at the time of this review and I expect I’ll get a response once they read trust pilot. If they read this.., please refund me.
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra A Farley Country Attire
We are very sorry to read this and sincerely apologise for the frustration caused. We completely understand your disappointment regarding the lack of communication surrounding your order.
Whilst we are a small family-run business, we appreciate this should never come across as an excuse, and we are sorry if our communication gave that impression.
Emmie our Customer Service Manager has been in touch with you directly regarding this matter, so if you could kindly get back to her when possible, that would be greatly appreciated so we can help resolve this for you.
Once again, we are truly sorry for the experience you have had.
Kind regards,
A Farley Country Attire 🙂
Excellent customer service from Livvy
Excellent customer service from Livvy, extremely helpful. I would highly recommend this company
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra A Farley Country Attire
Thank you so much for your kind review! We’re delighted to hear that Livvy provided such excellent and helpful customer service 😊
Your recommendation truly means a lot to us, and I’ll be sure to pass your lovely comments on to Livvy.
Kind regards,
A Farley Country Attire. ☺️
Great customer service by email.
Five stars for the lovely Livvy, customer service at A Farley. Having been sent from pillar to post - webchat to phone back to webchat, I resorted rather pessimistically to emailing customer service regarding an order I placed 5 days ago. Livvy responded promptly to the points in my email with curtesy, clarity and assurance. Thank you, Livvy.
To A Farley…your webchat advises to contact you by phone. I did so after the lines opened only for an automated phone message directing me back to webchat. I’d like to think rather than this being a really useless ineffective way to communicate with you it was simply a lack of resource where no one was available. If it was the former then maybe it’s a process that’s needs reviewing?
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra A Farley Country Attire
Thank you so much for taking the time to leave such a thoughtful review. We’re really pleased to hear that Livvy was able to assist you promptly and provide the clarity and reassurance you needed regarding your order 😊
Thank you again for your kind words — I’ll be sure to pass them on to her.
Kind regards,
A Farley Country Attire. ☺️
Livvy answered my emall promptly and…
Livvy answered my emall promptly and gave me all the information I required. Thank you
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra A Farley Country Attire
Thank you so much for your lovely review! We’re really pleased to hear that Livvy was able to respond promptly and provide all the information you needed. I’ll be sure to pass your kind comments on to her 😊
Kind regards,
A Farley Country Attire. ☺️
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