Aesthetics Supplies Anmeldelser 

Firstly, I NEVER leave reviews for anything but I felt like I needed to after reading all the bad reviews AFTER my purchase. I made my first first purchase which cost me £800, straight after I came on trustspot to read reviews and quite frankly i sh!t myself! Every review was negative. So I called my bank straight away to stop the transaction which they couldn’t do, so I was in a panic!! To my surprise my order was delivered the very next day (I paid for next day delivery) I have since gone on to order £400 worth of stock and £1380 worth of stock, all being body filler, maxyfill (£1380 order just being placed today) both times my order has been delivered by DPD and has needed to be signed for. Each time Ive had email confirmation from the site and txt messages from DPD with a time slot. I haven't had to contact customer services so I don’t know if they’re any good or not but the service I have received so far I can’t knock in any way shape or form. I run a very successful aesthetics branch with a very high following on Instagram. If I had any sort of problem I would have been straight on here and all socials warning people of this site BUT. All I have is praise. I’m guessing the bad reviews are all from competitors, which is quite sad really. If you go to their website they have plenty of amazing reviews, where I’ll also be leaving a review too. This just goes to show that you can’t always trust trustspot and there’s clearly some bitter company’s out there that have way to much time on their hands.

Made an order 15 days ago paid £7.50 for next day delivery and never arrived. I have been messaging them on WhatsApp, email two different email address requesting tracking details that they couldn’t provide and told me to chill out. I will be taking this court and it’s already logged with citizen advice.

Products are ok, but arrived 10 days later despite the next day delivery was paid

Purchased innotox from this company which arrived with the ice pack punctured, box all wet and me thinking are the goods safe to use .. They have a customers contact page which I reached out to on four occasion explaining the problem. Not once did they reply to me .. I decided to not use the product in case of contamination.. And they are also selling to those without the relevant professional certificate. The absolute nerve of who ever is replying to the comments on here, because they need educating on how to talk to others/customers..God help those who work with it!! I have read most follow up replies on here and they spout the same rhetoric, nasty attitude .. Speaks volumes really.. The company should be shut down... For breaking the law at least!!

They are a horrible company, sell fake products. Bad customer service. Do not use !!!!!!!!

Por favor son unos auténticos estafadores nunca recibirán nada de lo que hayan pagado !! He hablado con el banco y también me han confirmado que hay un montón de denuncias a la misma empresa !! No se cómo Google puede permitir que en sus páginas siga apareciendo esta empresa de ladrones !! Hay que denunciar tb a Google por permitir después de tantas quejas que sigan apareciendo!!

This is scammer have the same store in USA. The same thing . I don’t even need his respond. Absolutely he or they hate everyone and prepare big long garbage speech on us ,costumes. Any way I know legit store in Korea beauty mashine
It’s a little costly but definitely you will get your product.

The site should be shutdown. Its scamming people.

Oh dear check the reply!!!!!

Yes I will definitely get my money back from the bank but there are no guarantees the bank will be able to recover the money through chargeback.
What a scam artist you are.

This person needs to be stopped and sent to prison
Please report

Action fraud
Citizens advice for trading standards
Gov.uk report a limited company
Watchdog

Would love to see Dominic Littlewood chase this guy down the street. Haha

Ordered goods to the value of £210. At the beginning of April.
Made several attempts to find out why I hadn’t received anything. Kept getting automated replies saying if I was waiting on B12 they expected delivery on 19th April. Emailed again at the beginning of may. Reply said they required VAT reg and GMC/GDC/NMC pin prior to shipping. This wasn’t required when order was originally placed.
I then found out the had company changed there policy mid May. Which would not affect my order due to it being placed in April before their policy amendments.
I then requested a refund I was told I’d have to wait 30 days. No refund was given and I received a lot of abusive emails from them.

I contacted citizens advice. Below is some information on your legal rights.

When a contract is formed both parties will have a legal obligation to carry out the agreement that they have made to each other. As the agreement to supply your order was not followed by the trader, you could argue that the trader have breached their contract with you.
If the trader did not give a timeframe for the delivery of your items, then under the Consumer Rights Act, they have 30 days to deliver it to you. If the trader has an issue with the courier service they have used it will be up to them to resolve the issue with the courier.
If the trader has not delivered the order to you within 30 days – or by the time frame they agreed to when you placed the order, such as by premium delivery service, you are within your rights to pursue a refund. The aim of this remedy is for you to be placed in the same position as you would be if the contract had not taken place.
You should expect to receive a refund within 14 days, back to the same payment method used to pay for the contract. This is as per the Consumer Rights Act.
Its best to refer to your email confirmation, as you may be asked to prove where and how the breach exists. This would be to check any commitment time the trader has made to deliver your order.

This has now Been shared with Trading Standards to allow them to see how traders are operating their businesses and for their own enforcement purposes.

I was just about to purchase a treatment couch for over £1200 glad I read the reviews 😳

Placed an order, looking for an update, no number or email address to contact the company, not professional. Can I get a refund.

Happy to update review if this is resolved. Ordered on 15th September. Order not received by 22 September. (3-5 working day quoted) No contact details on website except a phone number, which is cancelled without being connected! Pretty sure I've been scammed. Recommend to avoid

After we made an order 4 months ago, we still have not received anything although we paid for it (300dollers)!
After trying to reach them MANY times by telephone, they refuse to pick up and even ask us by text message to not call again!Then after mailing them MANY times (with no response) we finally get an answer from them (after 3 months) that our order is shipped.... After waiting almost another month, they tell us that our order is stuck in Paris and in order to receive our order, we need to pay an extra €500 for insurance to get the package delivered! We would receive €497 back once the package is in our hands, they said........ We refuse to pay this ransom money and demand our money (300dollars) back but they still do not answer any of our mails or phone calls!!! IT IS A BIG DISGRACE!

What makes you say I'm addressing the wrong company????

Simply the way you formulate your answers is first of all very rude and shows very unprofessional behavior which makes you look very unbelievable and untrustworthy.
If you want to solve this problem, I would start by improving your communication skills. Kind regards, Gert Geuens (MD by the way)

Worst Company ever! Scamming people. They take your money and allow you to purchase products but do not send them out. Instead they are now asking for a Save Face Accredited training Academy certificateto issue my remaining £91 balance!

This company is a scam. Do not buy from them!! !

If you read their reply, it fails to mention that they themselves asked me if I wanted a refund as they were unable to deliver the products to me. If they were actually aware of the procedure I was purchasing the product fir, they would know that a large quantity is required for beneficial results and this would not put clients at risk.

They are a total scam who will stop st nothing to get peoples money. I will be taking this issue further and will ensure that they are exposed!

I do have a certificate in the the training course but I refuse to be bullied by a company that wants customers to pay for their mistakes. I'm a registered and qualified professional which current registration with a professional body.

I wouldn’t even give this company a 1*
This is the second time now I’ve had problems, I should never have tried ordering again. The first time took weeks to arrive but eventually it did turn up, after a very rude email from whoever poorly attempts to run this business. I have them the benefit of the doubt to now be waiting 3 weeks for my order again. 5 emails, numerous web chats, no replies, no answer on their phone number. I want a full refund ASAP before I take this further. DO NOT USE THIS PLACE

RESPONSE
You have changed your policy then because i have been able to purchase with you without these details before. You sent my last order (very late) but without this. Why take an order and payment and then require this info? You can clearly see from my account how many past orders I would have made with you, this isn’t clear you now require these details and shouldn’t take the amount of emails chasing my order to then be told this. Amazing how quickly you reply to a negative review.

RESPONSE
Still no reply despite emailing like they have said below stating I need a refund and why.

RESPONSE
This is a lie. I have several sent messages to you. The last being 26/7, 28/7 and 5/8. You never reply.

AVOID AVOID AVOID
Company took my money, nearly £200 and I did not receive the products. Advised it would be released by the merchant within 30 days. This was 3 months ago. Customer service is appalling and I have still not received my money back!

be careful, they don't send the products after you paied
!!!!

I placed an order on 04.05.21 for £270
They did not deliver 2 of my items.
Unfortunatley nobody answers the number 01284752118
I finally received a reply on 11th May stating 'we will refund Profhilo cost back into the account'

Since then I have still not heard anything, no one replies to the email, no one is available on their chat services or on their number provided

The company is a joke, they should be reported for how they are robbing peoples money.

I have provided them with all my details for them to contact me back, email address, mobile number, yet they do not have the courtesy to respond & update their customers.

Company No: 11891836
10 Queen Street, Ipswich, Suffolk, IP1 1SS

*there is no option to reply back to the comment the company has made on this Review*
So here is My Response to the falsely accused reply the compnay has made!

Number 1: I have provided you with my order number, so I am a little confused in regards to how uneducated you are, as my order number does not have the name AISHAW NAWAZ

Number 2: You are very quick to reply on here all confident, but once again you fail in lack of common sense,
HALF of my delivery was made and details where provided. Hence my order was processed and you was very QUICK to take the money

It is very funny how you are quick to reply on here, but not by emails, or the chat system or pick up the phone..... But atleast get your information right when you reply on here 😂😂😂😂

If you are providing a refund, a receipt should be sent to the customer as evidence to show a refund is being processed

Reply to Aesthetics Supplies Update:
Thank you for your Quick reponse, literally, You reply on her quicker than your company email/chat

Anyway, apolgise if there was grammar mistakes on my end,
It is a little difficult finishing a night shift in A&E, and then returning home at 8am in the morning and trying to chase up on my business, especially when I have been waiting to get hold of you guys on regards to my refund and there has been no response.
Oh I forgot, apparently I am not medical according to you 😂 okay then!
I just find it rather rude how you degrade non medical customers though, I am sure many of them will be offended by your attitude.

Firstly, Did you want me to congratulate you for your 'fast delivery'? It was an average delivery recieved not in 1 day or 2 days actually 4 days..... But if that is what you call fast then Well Done to you!

Okay so my delivery arrived on the 8th (order placed on the 4th)
Recieved a reply from you on 9th stating 'this will be dealt on Monday when we open...)

On the 11th you replied' Okay these will be senf out to you today' on chat
LETS CLARIFY no one commented on me not being competent to inject Profhilo, or VAT info was not provided etc..... (As we can all read on your previous replies to previous customers this is always your excuse)

I was also told i would get a new shipment confirmation.....

Then on the same day i get an email stating I will get the Profhilo refunded (no amount was stated on this email, nor was anything in regards to it takes 30 days etc)

It was only on the 19th where you wrote more info on here in regards to the 30 day return policy etc
Because the email you sent me said 'it takes up to 30 days'

No further info, once again no confirmation of the amount that will be redunded, no apology for delayed response.
But obviously cuatomer services is not a priority to you as you have stated in your previous response to some of the customers replying on here

I look foward to hearing your reply on here, I mean it must feel rather pleasing to know your a little Gangster behind the keyboard on Truspilot with your essays
But Unfortunatley unable to respond like this from a business email account or yet alone answer a telephone call.... But I digress

Refusing to answer my email..product not sent. This is theft !

How rude..you asked for no such information. You replied once to my constant emails and that was to tell me that you would refund in a week, but then ignored my subsequent emails.
You have been reported, and I am pleased to see that every review also see you for the disreputable company you are. This quality of service speaks for itself. The only way to get any form of communication is to review you on here! This was the advice given by a previous client on this very site.
Disgusting service

An awful experience, products not shipped, then refunds not given. Phones and emails unanswered for weeks.

The one response saying that they had not had any previous emails actually contained the emails that they hadn't received. They offered a refund within a few days, and this still hasn't happened.

Today I am issuing County Court proceedings to get our clinic's money refunded. They had been warned over a week ago. Still no reply.

Update, following reply from Aesthetics Supplies Ltd. Cocky responses don't do you any favours, despite you littering your customers reviews with such pitiful remarks. You responded by email, saying that you hadn't had any previous emails from us. That very email had the prior emails attached in the text below.

This company's method of replying to Trustpilot reviews is poor, unprofessional, and downright rude, mostly. As for insinuating that one of your customers is a Cu*t on a reply is far from professional, and simply rude.

We have been notified that Mastercard will look at a reclaim, and as per consumer law we are fully entitled to pursue this via the courts. It would be an offence to claim twice, this is not the case however, as now that the legal claim has been filed, Mastercard (via our bank) have been notified to cease their "investigation" (their words). As for paying within your T&Cs, don't reply to an email saying that you will pay within 5 days, if you only intend to stick to your T&Cs, just be honest. So, Aesthetics Supplies Ltd's attempt at an intelligent response has failed. Well done. You have highlighted one of the issues - customer service. I suggest that you remove whoever is responsible for customer contact from such a role.

Bringing my name as director of this company into this was rather petty. Really, questioning my gender because you have my wife's name on record? How poor, and this further degrades your presence in the industry. Imagine your customers seeing these reviews.