Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Founded by two seasoned pet insurance experts and animal lovers, adoro is a new kind of pet insurance. adoro aims to deliver a better experience from quote to claim and believes that: If it should be covered, it is; Pet insurance should be affordable over the life of your pet; and Your claims experience should be quick and easy
3,5
2 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Such a great experience! I have adoro pet insurance for both my dogs and one recently had an ear infection. The claim was so easy to submit and was processed the same day! Highly recommend.
Adoro advertises “No confusion, no hoops to jump through, no second-guessing.” They also claim to have a 24-month look-back. My policy starts in April 2026, yet Adoro reached back to January 2024; this is 27 months prior, which is a direct violation of the 24-month look-back rule that they explicitly claim. They even included a note from 4 years ago as part of the reasoning behind another pre-existing label.
They used that 2024 note to claim: “Since Cat has a history of weight loss, if a future condition is determined to be the cause of this weight loss, it may not be covered.” That is the definition of confusing, and it doesn’t follow logic. Even if this had not violated their own rules, they ignored the doctor’s notes from that same 2024 visit which explicitly state: "Wt loss R/O: due to changed to canned food" and "Needs dental badly." The cat had a dental less than a month later. By September 15, 2025, they had gained 10% body weight and they also had normal bloodwork (Healthcheck Plus NSF). Weight loss was resolved.
If that wasn’t frustrating enough, they used a mention in the September 2025 notes that IF he were to lose weight again in the future, an ultrasound should be done. This is a proactive suggestion for a senior pet, IF they were to need it down the road, not a diagnosis. Flagging a resolved weight loss episode outside of their 24-month window is not “clear, predictable, and built to last” for the owner; it’s ensuring that they won’t have to cover anything.
Adoro also used a routine dental suggestion on low-grade tartar in a senior pet, after the pet already had a dental in 2024, to insinuate that they "may" not cover a future dental accident. Illness and accident are not the same category. Saying you won’t cover dental accidents because a vet recommended a senior cat have a dental is like a doctor saying that deafness is the result of not having an annual ear cleaning.
Happy to edit my review once they amend the evaluation, but it’s now been 2 days without even so much as a “hey we will get back to you shortly!” reply to my message disputing this error.
Besvarelse fra adoro
Thanks for sharing your experience. We understand your concern about not receiving a response. We did reply promptly, but our email appears to have been filtered to spam. We’re glad we’ve now connected and are continuing to work through your questions together.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
