The bed is lovely in dark green velvet and good quality at a bargain price. It came a couple of weeks after ordering and the cheerful delivery guys were great. They installed everything including the... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I orders a small double bed for my guest room and it is perfect. Great quality finish and it looks so luxurious in the room. I would highly recommend this company and when the time comes, I’d hap... Se mere
Virksomheden har svaret
Richland divan bed is absolutely lovely. Footboard brackets were in wrong place, but customer service promptly dealt with my query and sorted my issue. Would highly recommend, as sometimes it more ab... Se mere
Virksomheden har svaret
Absolutely dreadful company. Turned up 2 days late due to a ‘van breaking down’- looking at reviews this has happened before to other customers. Finally arrived today but the bottom half doesn’t match... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We Are A Leading Brand Specialising In Hand Crafted Bespoke Beds And Mattresses Serving The Whole Of The UK. At Adeline Waterson, We Believe In Transforming Everyday Into Extraordinary Experiences. With Over 15 Years Of Experience, We Have Perfected The Art Of Bed-Making, Crafting Thousands Of Bespoke Beds That Combine Luxury, Comfort, And Durability. Our Extensive Expertise Allows Us To Understand And Meet The Needs Of All Our Customers, Ensuring Each Bed Provides The Ultimate Sleeping Experience. At Adeline Waterson, We Believe In Giving Back. For Every £100 You Spend With Us, We Donate £1 To Local Charities And Charities Across The UK Supporting Underprivileged Families And Environmental Initiatives. This Commitment To Charity Is Central To Our Mission Of Providing High-Quality, Eco-Friendly Products While Making A Positive Community Impact. By Choosing Adeline Waterson, You're Not Only Enhancing Your Home But Also Making A Difference By Helping Those In Need. Our Mission Is To Redefine Comfort By Offering Innovative, Sustainable, And Customisable Products That Meet The Unique Needs Of Each Of Our Customers. We Are Committed To Excellence In Every Aspect Of Our Business, From The Materials We Use Down To Our Excellent Customer Service. If You're Unsure On What You Need, Or What May Be Right For Your Space, Get In Touch With One Of Our Experienced Sales Team Who Are Always Happy To Help. With Over 15 Years Of Industry Experience We are Confident We Can Help whatever The Challenge! We Look Forward To Hearing From You Soon. - Adeline Waterson
Kontaktoplysninger
Storbritannien
- adelinewaterson.co.uk
4,3
Fremragende
189 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 79 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great delivery driver
Despite the delivery time being notified just a little late, the delivery driver made up for that and more by his cheerful and very helpful attitude. Full marks to him. I have yet to install the headboard but it looks as advertised.
4. oktober 2025
Besvarelse fra Adeline Waterson
We’re pleased to hear that despite the slight delay in delivery notification, the driver provided a cheerful and helpful service — we will be sure to pass on your kind comments to him.
It’s also great to know the headboard looks as advertised, and we hope you’re just as happy once it’s fully installed.
Thank you for taking the time to share your feedback.
Absolutely fantastic UK based and handmade
Absolutely fantastic British Made, small buisness with excellent communication from order to delivery.
Kept me updated every step of the way.
Less that a week turnaround for a pretty much bespoke bed.
The options of colours, styles, storage aswell as headboards footboard etc all to match.
Price is fairly priced. You can get cheaper elsewhere, but with limited options. Believe me I looked.
Very reasonably priced for such great quality.
4. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Adeline Waterson
We’re delighted to hear you had such a fantastic experience from order through to delivery.
It’s great to know you appreciated the communication throughout, the wide range of custom options, and the quick turnaround on your bed. We’re also pleased you feel the quality and overall service offered real value.
Thank you for taking the time to share such thoughtful feedback and for supporting our British-made products.
I was very satisfied your customer…
I was very satisfied your customer service delivery was excellent and amazing
4. oktober 2025
Besvarelse fra Adeline Waterson
We’re delighted to hear you’re very satisfied with our service and that the delivery met your expectations.
Thank you for taking the time to leave your review.
Besvarelse fra Adeline Waterson
We’re delighted to hear you’re very satisfied with our service and that the delivery met your expectations.
Thank you for taking the time to leave your review.
The item is exactly what was expected…
The item is exactly what was expected and very comfortable.
1. oktober 2025
Besvarelse fra Adeline Waterson
We’re delighted to hear you’re very satisfied with our service and that the delivery met your expectations.
Thank you for taking the time to leave your review.
The quality of the divan beds is…
The quality of the divan beds is excellent – sturdy, comfortable, and stylish. Delivery was smooth and on time, and the customer service team was very helpful throughout the process. I’d highly recommend Adeline Waterson to anyone looking for great value and reliable service.
1. september 2025
Uopfordret anmeldelse
Besvarelse fra Adeline Waterson
We’re delighted to hear you’re so pleased with the quality of your divan bed and that you found it sturdy, comfortable, and stylish.
It’s also great to know the delivery went smoothly and that our customer service team was helpful throughout your order.
Thank you for your recommendation and for taking the time to share your feedback.
I was excited of delivery service here…
I was excited of delivery service here because I know that it is not Irish strengths! I was happy for fast and well work into my house.
27. september 2025
Uopfordret anmeldelse
Besvarelse fra Adeline Waterson
We’re pleased to hear you were happy with the fast delivery and the service provided on the day.
Thank you for taking the time to share your feedback, it is greatly appreciated.
Good quality...great communication fast…
Good quality...great communication fast delivery. Love the customer service
20. september 2025
Uopfordret anmeldelse
Besvarelse fra Adeline Waterson
We’re pleased to hear you’re happy with the quality of your order and that communication and delivery were both quick and smooth.
It’s also great to know you’ve had a positive experience with our customer service team.
Thank you for taking the time to leave your feedback.
Great company to buy from
Good communication.
Plenty of personalisation options to choose from when designing my bed frame and mattress, reliable delivery that was reasonable timewise.
24. september 2025
Uopfordret anmeldelse
Besvarelse fra Adeline Waterson
We’re delighted to hear you were pleased with the range of personalisation options available when designing your bed frame and mattress, and that the delivery met your expectations.
Thank you for taking the time to share your feedback, it is greatly appreciated.
Defected mattress. Faulty. Workmanship.
I did have a problem with a mattress purchased from this company, I contacted their customer service via live chat, explaining problem sent them photos, they admitted the mattress was defected and assured me they would resolve, they did this very quickly by instantly refunded purchase to my account, customer service was absolutely fantastic could not fault very helpful and friendly for this i have to give them 5 stars. this is my honest review. but i can’t say i would purchase from them again others may have better experience than i did
22. september 2025
Besvarelse fra Adeline Waterson
We’re sorry to hear you experienced an issue with your mattress, but we’re really pleased that our customer service team were able to resolve this quickly for you and arrange a prompt refund.
It’s great to know you found the team helpful, friendly, and efficient throughout the process, and we really appreciate you taking the time to share your honest feedback and rating.
Thank you again for your review.
Fabulous service from start to finish
Fabulous service from start to finish. Mattress is super 👌
22. september 2025
Besvarelse fra Adeline Waterson
We’re delighted to hear you had a fabulous experience from start to finish and that you’re happy with your mattress.
Thank you for taking the time to leave your review, it’s greatly appreciated.
Besvarelse fra Adeline Waterson
We’re pleased to hear you’re happy with the quick delivery and that you’re enjoying the comfort and quality of your mattress.
Thank you for taking the time to leave your feedback.
Mattress
I'm very impressed the mattress is very thick and comfortable, a excellent price, I had a phone call to say when it was going to be delivered, delivery was on time, overall an excellent experience thank you
28. august 2025
Uopfordret anmeldelse
Besvarelse fra Adeline Waterson
We’re delighted to hear you’re so impressed with your new mattress and that you’re finding it both thick and comfortable.
It’s great to know the delivery communication was clear and that everything arrived on time, making for an excellent overall experience.
Thank you for taking the time to share your feedback.
On time
On time, very professional, took our old mattress to be recycled. In and out within 10mins.
25. august 2025
Besvarelse fra Adeline Waterson
We’re pleased to hear the delivery was punctual and carried out in a professional and efficient manner, and that the mattress recycling service was completed as arranged.
Thank you for taking the time to leave your feedback.
Love my new bed
11. august 2025
Uopfordret anmeldelse
Besvarelse fra Adeline Waterson
We’re delighted to hear you love your new bed.
Thank you for taking the time to leave your feedback.
Oxford Double Mattress(4FT6)
Ordered the Oxford Double (4FT6) mattress on 29 July. It was delivered on time to the date I chose.
The delivery driver was pleasant and helpful.
I am thrilled with the quality, and appearance of this mattress. Very comfortable. An excellent product.
9. august 2025
Besvarelse fra Adeline Waterson
We’re delighted to hear your Oxford Double mattress was delivered on your chosen date and that everything went smoothly with the delivery.
It’s great to know you’re thrilled with the quality, appearance, and comfort of your new mattress.
Thank you for taking the time to share your feedback.
very good to deal with the delivery…
very good to deal with the delivery driver was great and on time.Maid a phone call thay were very helpful.
17. august 2025
Besvarelse fra Adeline Waterson
We’re pleased to hear you had a positive experience and that the delivery driver was punctual, helpful, and kept you informed with a call ahead of arrival.
Thank you for taking the time to share your feedback.
Great company
Great company
Wasn't happy with my mattress contacted the company and got a replacement the following week. This one is great quality will definitely last me a long time.I am very pleased.
I would recommend.
1. august 2025
Uopfordret anmeldelse
Besvarelse fra Adeline Waterson
We’re delighted to hear your issue was resolved quickly and that the replacement mattress has met your expectations.
It’s great to know you’re pleased with the quality and comfort, and we really appreciate your recommendation.
Thank you for taking the time to share your experience.
Excellent choice to buy Mattress!!!!
Excellent choice to buy Mattress!!!!
My Order was handled very well. Communications was easy and seamless. I discovered that the old mattress recycling was not included in my payment so I contacted them immediately by email and phoned them the following day. They were courteous and very supportive.
Mattress was delivered on time by Kaiser who was very helpful and kind. He took the old mattress on the same day. Thank you very much.
Recycling of old mattress is hassle-free and lifted me off from worrying about it. SIX 🌟 STARS I WILL GIVE FOR THIS.
My choice of mattress was very good. The height (@ 10inches plus the pillow topper) was great and size is correct as advertised. I love it!!! I
I will recommend it to friends and relatives. I will buy again from Adeline Waterson when the other mattress is due for replacement.
My sincere thanks and appreciation for your excellent customer services good communication.
Maballa
6. august 2025
Besvarelse fra Adeline Waterson
We’re delighted to hear your order was handled smoothly and that communication throughout was easy and seamless.
It’s great to know our team were able to quickly assist you regarding the recycling service and that everything was resolved for you. We’re also very pleased to hear your delivery experience with Kaiser was helpful and kind, and that the mattress and sizing are exactly as expected.
Thank you for your generous feedback, recommendation, and support, it is very much appreciated.
Good value for money
Great communication from driver, arrived well within the allotted time.
Somewhat surprised that it was deemed a one man job as he was struggling to manoeuvre the bed(s) and left a bit of a scratch on the wooden flooring. I had not noticed until after driver had left.
Very pleased with the bed, excellent value for money.
One star deducted for the scratch and the fact that the rubbish was not taken away. I understand this is company policy so no blame attached to the driver. In all other deliveries we have had for furniture and white goods payment for installation/set up has included removal of packaging.
9. august 2025
Uopfordret anmeldelse
Besvarelse fra Adeline Waterson
We’re pleased to hear the delivery arrived within the allotted time and that you’re very happy with the bed and the value for money.
We’re sorry to hear about the scratch on your flooring and that the packaging was not removed. While we’re glad to note you found the driver professional, we fully understand how disappointing this would have been and appreciate you bringing it to our attention.
Your feedback regarding installation and packaging removal has been noted and will be shared with the relevant team for review.
Thank you for taking the time to leave your review.
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